Ratings based on 301 Verified Reviews
They paid and stayed. We double-checked.
4.0 Room cleanliness
3.8 Service & staff
3.9 Room comfort
3.8 Hotel condition
They paid and stayed.
for Everyoneby A verified travelerfrom Ventura County, CA
Great experience!Posted Oct 22, 2014
Loved the fact that they handled our bags on and off the train putting then in our room -- just like the cruise lines do!
for Everyoneby A verified travelerfrom san antonio tecas
Beatiful hotel very countryPosted Oct 15, 2014
Its location ,very nice good service big and nice rooms and very close to downtown and nice restaurants we love it
by A verified travelerfrom West coast
Hidden charges and problemsPosted Sep 3, 2014
Booked through website and needed a rollaway bed. When we got there they wanted to charge us even though it is listed as an amenities. Pool was closed and remained closed our entire visit. Since there was nothing else the kids wanted to do it really dampened the trip. Hotel staff was not going to do anything other than say sorry for.the hotel being closed. Nothing to make up for the pool being down.
for Everyoneby A verified travelerfrom san francisco and tokyo
Fine and comfortable.Posted Aug 24, 2014
Long hallways...one of the older ladies at the front desk check in was SO DEFENSIVE that I had prepaid my hotel charge online, as if I had caused her a problem. She all but scolded me and made me email her my online confirmation to her hotel address before she would check us in. That's understandable, but it took another 15 minutes to connect to thei wifi and then I had to stand in the long line for room check-in again, another 20 min. It took about an hour total to check in with her, and she was so nasty to me! We drove 6 hours to get there and were exhausted so it would have been nice to get friendlier service! But the hotel itself seems to be well managed. Other "younger " staff were fine. LONG HALLWAYS to drag your big suitcases...nice location.
for Everyoneby A verified traveler
Posted Aug 18, 2014
Good for the location. Accommodating staff that was friendly and kind. Slow relaxing pace.
for Everyoneby A verified travelerfrom San Francisco, CA
This hotel exceeded our expecations!Posted Aug 18, 2014
Pros: Multiple on-site food options, the connection to the Grand Canyon Railroad, and the little touches made in the room and by the staff.
Cons: It is a large hotel and check-in lines were a little long, although they moved fairly quickly. Perhaps they could have one more personal at reception
Location: The Grand Canyon Railroad is an absolutely amazing option if you stay at the hotel. It is a 2-hour trip to the south rim with lots of entertainment.
This is a great option for anyone that wants to visit the southrim of the Grand Canyon. It is also where the Grand Canyon Railroad picks up its guests. The room was spacious and exceptionally clean. The staff were friendly and went out of their way to help the guests. The facility, its rooms, pool, arcade, multiple on-site restaurant options, and business center were exceptional.
for Overnight Stay Before Destinationby Jimfrom Sweden
Horrific check-inPosted Aug 15, 2014 on Hotels.com
The room and the hotel were ok but the pool was very noisy and over-crowded during our visit. However, the big letdown was the check-in. We booked through hotels.com and during check-in the employee shouted and screamed that we had to e-mail them our reservation. We were not offered the hotel’s wi-fi and had to ask another person to gain access to the internet so we could e-mail the reservation. We have never had such a bad check-in experience and the women in the reception kept on shouting and yelling. Horrific experience!
for Familiesby M. L.from Quebec, Canada
Nice!Posted Aug 14, 2014 on Hotels.com
Nice clean hotel. All was good! Breakfast not included!
for Familiesby A verified traveler
Posted Aug 13, 2014 on Hotels.com
Evening staff was a bit rude. Other than that everything else was good.
for Business Travelersby A verified traveler
Great hotelPosted Aug 7, 2014 on Hotels.com
Worth the stay