Ratings based on 1,438 Verified Reviews

They paid and stayed. We double-checked.
3.9 out of 5
88% of guests recommend
4.1 Room cleanliness
4.0 Service & staff
4.0 Room comfort
3.9 Hotel condition
They paid and stayed.
We double-checked.
3 out of 5
by A verified traveler

Hotel outside GC National Park

Posted Jul 1, 2014
Pros: Bed was very comfortable. Like how coffee was available all day in the lobby. Was in walking distance from food and convenience stores.
Cons: This hotel does not have a work out room. We were told one was planned for the future.
Location: The food options in Tusayan are limited. We ate at We Cook Pizza and Pasta both nights. Like how hotel was close to entrance to the park.
Our room was close to the lobby which was convenient for breakfast. Doesn't matter how early you get there for breakfast as it is busy most of the time and becomes difficult to get a seat. We did have to complain about the individuals next to us who had young children who kept coming in and out of the room every 2 minutes and slamming the door. Leaving the fan on at night helped drown out noise in the lobby.
5 out of 5
Recommended
for Everyone
by A verified traveler

Great experience

Posted Jun 24, 2014
Pros: Can't think of anything we didn't like
Cons: ??????
Location: Main drag to Grand Canyon
Wished Expedia told us we were on first floor & handicapped room... not Hotel's fault. Clean room, helpful & pleasant staff. Nice breakfast, easy check in & check out.
4 out of 5
Recommended
for Everyone
by A verified traveler from Stockholm, Sweden

Close to the canyon

Posted Jun 23, 2014
The slightly higher price is accounted for by the location. All in all, a nice stay - not amazing, but the breakfast was nice, the staff friendly, the room clean and the location perfect.
3 out of 5
Recommended
for Families
by Alan from York

Convenient hotel for the Grand Canyon

Posted Jun 20, 2014
Pros: Location only 15mins to the Grand Canyon
Cons: Showers not very powerful and breakfast rather basic.
Location: Not a lot in Tusayan but then most people there are just visiting the Grand Canyon which is truly stunning.
Not a lot of choice in Tusayan but the Holiday Inn is ok for a short stop off. Rooms are large and bathrooms ok but fairly basic. Breakfast is included which is helpful but fairly limited range on offer.
Comment from Hotel Management
Jun 23, 2014
Dear Alan, Thank you for your comments & your business. We have now added several healthy items onto our breakfast, we are sorry that we might not have had what you were looking for. Again thank you for your busines! Sincerely, Elena Villanueva - General Manager
3 out of 5
Recommended
for Everyone
by Frannie D. from Boston, MA

Perfect location to the Grand Canyon!

Posted Jun 18, 2014
Pros: I liked the service and the girls at the front desk were always smiling and very helpful!
Cons: I would have liked an outdoor pool with a place to relax. They also need faster/more bandwith. Very slow and non-existent at times.
Location: Location was convenient to front gate of Park. Few pizza places that were great! Imax theater right next door. Trading posts had cool stuff too!
We stayed a few nights at the Holiday Inn Express during our visit to the Grand Canyon. The location was awesome. Right outside the front gate! There are plenty of places to eat and also a few stores and a gas station, too. Convenience was excellent. The hotel is a bit dated, and only had a small indoor pool. It was have been nice to take a dip and relax at an outdoor pool there, after a visit to the Canyon. The staff was great! Always smiling and very helpful. Free breakfast buffet was average.
Comment from Hotel Management
Jun 23, 2014
Dear Frannie D., Thank you for taking time to share your comments which have been shared with our staff! We are glad that you had a wonderful stay & vacation... Sincerely, Elena Villanueva - General Manager
5 out of 5
Recommended
for Families
by Candice from Los Angeles

Close to the South Rim.

Posted Jun 14, 2014
Pros: The staff was friendly and the breakfast
Location: The South Rim Grand Canyon
It was very close to the South Rim, which made it convenient for us. We enjoyed the breakfast provided every morning. It had a lot to choose from! The staff was very friendly and accommodating.
3 out of 5
Recommended
for Everyone
by John from Calgary, Alberta

Busy and expensive hotel.

Posted Jun 13, 2014
Pros: Breakfast and hotel location.
Cons: The hotel shows a little wear and tear and is expensive for what you get. Business center should be in another room with chairs to sit in.
Location: Grand Canyon
The hotel was adequate and clean for our stay inclusive of an excellent breakfast buffet.
4 out of 5
Recommended
for Everyone
by Paula from Crowley, LA

Nice hotel with all the amenities.

Posted Jun 11, 2014
Pros: This hotel provided a large breakfast which reduced the cost of the overnight stay since we didn't have to buy breakfast for 3 once we got on our way.
Location: The location is right outside the Grand Canyon entrance and the canyon's shuttle bus picks you up to transport you there which is the best way to go.
We moved from another hotel to this one for our last day in Grand Canyon because the other hotel's Saturday rate was going up to $300 for that one night which was a little steep.
2 out of 5
by Yogi from SD

Terrible Service

Posted Jun 9, 2014
Pros: The beds were comfortable!
Cons: Please provide humidifiers in the hotels, the weather is extremely dry and my nose bled. Upon asking the staff, they seemed to be startled!!
There was no complimentary bottles of water available upon arrival!! Way to make cheap money.
Comment from Hotel Management
Jun 23, 2014
Dear Yogi, Thank you for your comments & for your business. As to the bottled water you are correct we do not offer bottled water, however we do have water available at the netrance of the breakfast area so our guest can have a glass of refreshing water as well as water fountains in the brealfast room. Thank you, Elena Villanueva - General Manager
5 out of 5
Recommended
for Everyone
by David from MD

Great hotel.

Posted Jun 9, 2014
Pros: The staff was friendly and helpful.
Location: Grand Canyon!
The staff was very friendly and helpful. The location to the Grand Canyon was excellent. The room was very comfortable.