Ratings based on 1,476 Verified Reviews

They paid and stayed. We double-checked.
3.9 out of 5
88% of guests recommend
4.1 Room cleanliness
4.0 Service & staff
3.9 Room comfort
3.9 Hotel condition
They paid and stayed.
We double-checked.
3 out of 5
Recommended
for Everyone
by A verified traveler

Posted Oct 27, 2014
We stayed in the suites. It was clean and easy parking. There was no room service and there are no places near by that will deliver. If you want to get food you should get it before going to the hotel.
5 out of 5
Recommended
for Everyone
by A verified traveler from Fresno, CA

Very convenient to Grand Canyon.

Posted Oct 25, 2014
Cons: My only 'negative' would be the very crowded breakfast room. The food was good. The staff nice. Just was a little hectic for me.
Location: Grand Canyon!!!! Recommend the Pink Jeep Tour of the south rim. Their 'pick-up' location is very close to the hotel, at Nat'l Geographic Visitor.
Very convenient. Staff was quite helpful. Clean and quiet. Good breakfast.
4 out of 5
Recommended
for Everyone
by A verified traveler from Redlands, CA

Comfortable

Posted Oct 24, 2014
Pros: Nice staff. Good breakfast.
Cons: Faster wifi. Unlocking room door shouldn't require repetitive tries.
Location: Great location near the Grand Canyon.
Needed to reinsert room key a few tries every time you wanted to open the door; it never worked on the first try at our room (#233). The wifi was a little on the slow side and sometimes completely unresponsive. Great complementary breakfast and nice, friendly housekeeping staff. Special thanks to the front desk person for adding 1000 points to my HIE membership, when I actually made the reservation through Expedia.
3 out of 5
Recommended
for Everyone
by A verified traveler from San Tan Valley, AZ

Just OK

Posted Oct 15, 2014
Pros: Fairly close to Grand Canyon NP, it was available, decent hot breakfast
Cons: way too pricy for what you get, parking lot is a pain - not sure if they even have 1 spot for every room - it was packed every night
I don't have much to say. This hotel was available for our last minute trip so we stayed here. Generally speaking you don't get much for the price. This is essentially a very basic hotel that will cost you about half as much just about anywhere else in the country.
Comment from Hotel Management
Oct 22, 2014 by Elena, Hotel Management
Dear ThJ, Thank you for your comments as they only serve to make us better... I am sorry that you didn't feel this was a nice hotel for your visit to the Grand Canyon... However we do thank you for your review and especially for your business! Sincerely, Elena V - General Manager
1 out of 5
by A verified traveler from British Columbia

Very Unhappy

Posted Oct 14, 2014
Pros: Nothing
Location: Close to center of Village.
Booked well ahead based on # of * and price. Arrived after dark and a long drive. Towels (white) were grey and stiff. Washed sand off feet and tub backed up. Wife would not shower. Would have paid for another hotel if it had not been so late. Do Not Stay Here.
Comment from Hotel Management
Oct 22, 2014 by Elena, Hotel Management
Dear Ron, Thank you for your comments as they help us become better. I am sorry to hear that we did not live up to your expectations and that we missed out on the opportunity to show you what a great hotel we are. I have shared your comments with our maintenance and housekeeping staff so that they understand how important it is to take care of our guests every single day! Again my apologies, however thank you for your review and we do thank you for your business! Sincerely, Elena V - General Manager
5 out of 5
Recommended
for Everyone
by A verified traveler from Bristol UK

Grand Canyon

Posted Oct 12, 2014
Pros: Location
Cons: Nothing
Location: Grand Canyon
Very good location for visiting the canyon which is only 15 minutes away. Excellent hotel with all you can eat breakfast
Comment from Hotel Management
Oct 15, 2014 by Elena, Hotel Management
Dear Stuart, Thank you for your comments and review! Which we have shared with our staff as they are the back bone of our hotel...We are happy that you enjoyed your stay ! Thank you for your business! Sincerely, Elena V - General Manager
5 out of 5
Recommended
for Everyone
by A verified traveler

Posted Oct 11, 2014
Clean, Close to Grand canyon, friendlystaff, Great breakfast buffet.
Comment from Hotel Management
Oct 15, 2014 by Elena, Hotel Management
Dear Guest, Thank you for your review and comments which have been shared with our staff! We are happy that you enjoyed your stay and especially our breakfast... Again, thank you for your comments and especially for your business! Sincerely, Elena V - General Manager
3 out of 5
Recommended
for Everyone
by A verified traveler from Santa Ana, CA

Location to Grand Canyon is the major attraction

Posted Oct 9, 2014
Cons: Breakfast could certainly be improved
Very basic hotel, but clean and comfortable beds. Prices are very reasonable.
Comment from Hotel Management
Oct 12, 2014 by Elena, Hotel Management
Dear Margit, Thank you for your comments and review, I am glad that you enjoyed our hotel... Thank you for your business! Sincerely, Elena Villanueva - General Manager
5 out of 5
Recommended
for Everyone
by A verified traveler from Peoria, Arizona

Hotel

Posted Oct 4, 2014
Pros: The beds where very comfortable along with the room being very clean.
Cons: Going to a key door lock instead of a card.
Location: They are close to everything that the Grand Canyon has to offer.
Excellent hotel along with excellent service. I would recommend this hotel to anyone staying at the Grand Canyon
Comment from Hotel Management
Oct 5, 2014 by Elena, Hotel Management
Dear Robert, Thank you for your comments which I have shared with our staff! They are the back bone of the hotel and deserve the pat on the back! I am glad you enjoyed your stay and I thank you for your business! Sincerely, Elena V - General Manager
3 out of 5
Recommended
for Everyone
by A verified traveler

Convenient hotel for Bryce

Posted Oct 1, 2014
Pros: Clean and location
Location: Visit Bryce
Ok for short stay, room clean with a basic breakfast. Good location. In annexe
Comment from Hotel Management
Oct 5, 2014 by Elena, Hotel Management
Dear Guest, Thank you for your comments and review, we are glad you enjoyed the clean room and breakfast. We thank you for your business! Sincerely, Elena V - General Manager