Ratings based on 2,520 Verified Reviews

They paid and stayed. We double-checked.
3.4 out of 5
82% of guests recommend
3.5 Room cleanliness
3.9 Service & staff
3.5 Room comfort
3.0 Hotel condition
They paid and stayed.
We double-checked.
1 out of 5
by A verified travelerfrom CA

Apparently in the middle of renovations

Posted Feb 24, 2015
Room should not have been let out. Refunded money upon request. First stay in fall was fabulous, this one not even close. Hopefully upgrades will he completed and will be welcoming once again.
3 out of 5
Recommended
for Everyone
by A verified traveler

Posted Feb 22, 2015
Nice Hotel close to NAU. About 1 mile from downtown Flagstaff and some of the local breweries.
4 out of 5
Recommended
for Everyone
by A verified traveler

Posted Feb 21, 2015
Great Value, modest but comfortable, Staff were great
2 out of 5
by A verified travelerfrom Saskatchewan

Hot or cold

Posted Feb 20, 2015
Pros: The bathroom was clean but cold!
Cons: The outside walk ways were in need of a good cleaning. Even if it is winter that was not a good impression.
Location: We saw downtown Flagstaff and then off to the Grand Canyon.
We had to unplug and plug in heater as the dial knob was missing. The room was cold when we got there and since the bathroom is at the back it never did warm up.
3 out of 5
by A verified traveler

Posted Feb 13, 2015
Cons: two controls for the tv is confusing
Location: good place to stay when going to the grand canyon
it's an older place but the people were nice . for the rate it's ok.
3 out of 5
Recommended
for Everyone
by A verified travelerfrom t

Posted Feb 6, 2015
Great place to stay for a night and especially if you have an event to attend at the orpheum theatre.
4 out of 5
Recommended
for Everyone
by A verified traveler

Comfortable Rooms, Excellent Breakfast

Posted Jan 25, 2015
Pros: Breakfast is amazing!
Cons: Rooms need a little TLC.
Location: A Fry's is just up the street (walking distance) and so is downtown Flagstaff. Also you can watch the trains go by at the train station which I enjoy.
I've stayed at this hotel many times and it is my hotel of choice for Flagstaff, AZ. The rooms are average, nothing too special. That isn't to say they are bad. Overall, the rooms are in good condition and fairly well maintained. They are however a little rough in the details (for example a table might be dinged or the kitchenette might need some minor repairs) but no deal breakers. However, their breakfast is phenomenal! Somehow their breakfast building (it looks like a restaurant) create a welcoming community atmosphere and the staff, will even assist you preparing your breakfast and bring it do you when it is ready. Even though it is rough around the edges, this is a great hotel that has an even greater breakfast. Great way to start your day!
Comment from Hotel Management
Jan 25, 2015 by Guest Relations Manager, Hotel Management
Hello, Thank you for your compliment particularly on our breakfast served and our staff’s hospitality. Thank you for sharing your comments on details that needs attention so we can improve further. We sincerely appreciate your patronage. It brings us pleasure that we succeeded in accommodating every time you visit us. Warm regards from our team!
1 out of 5
by A verified travelerfrom s

Misleading pictures in Internet complete dump

Posted Jan 23, 2015
This hotel should be bull dozed over. It is gross. The lady working the counter was nice to me and accommodating but a tad scary when referring to needing an axe and taking 40 walks to her computer. I was exhausted from driving all day so we stayed but checked out immediately in morning and went to a clean normal hotel.
Comment from Hotel Management
Jan 25, 2015 by Guest Relations Manager, Hotel Management
Hello, I regret to learn that you were not at all pleased with the accommodation during your most recent stay.Our guests’ reviews are taken seriously as we want to provide prompt action to resolve issues that our guests have experienced. However, we are unable to trace your booking to address your particular concerns. nevertheless, your feedback will be used as reference so we can serve you better on your next visit. Trust that we do not in any manner mislead our guests by falls advertisements. Thank you for your business.
5 out of 5
Recommended
for Everyone
by A verified travelerfrom Tucson

Best for the price

Posted Jan 19, 2015
I stayed here last year at the same time. They seem to be doing a bit of construction so parking spaces were limited due to the giant shipping container taking up room in front of the pool. The room was clean, beds comfortable and the hot breakfast was awesome - sausage, eggs, home fries, made to order waffles, most of the time you don't even get that in more expensive hotels. The fitness center was under construction, the pool was closed but it's cold there so I guess that makes sense. Overall, you get $50/night hotel as far as the comfort and look of the room but the breakfast, free wifi and free drinks at the "social hour" really make up for the tiny TV, creaking everything and being across the street from the train tracks.
Comment from Hotel Management
Jan 22, 2015 by Guest Relations Manager, Hotel Management
Hello Irina, I am very sorry for the inconvenience to you caused by our ongoing improvements. I am glad though that we have met your satisfaction on the cleanliness, comfort of the bed, and our breakfast served. I hope you would visit and stay with us again in the future, I can assure you that you will get to enjoy completely what we are currently working on to improve in our hotel Thank you for staying with us.
4 out of 5
Recommended
for Everyone
by A verified travelerfrom mi

Nice place to stay! Close to amtrak.

Posted Jan 15, 2015
Pros: Everything. we usually take amtrak and that is nearby.
we have stayed there 3 times and would go there again!
Comment from Hotel Management
Jan 22, 2015 by Guest Relations Manager, Hotel Management
Hello Jane, Thank you for continuous loyalty to our hotel. It brings us joy to know that we have developed loyal customers such as yourself over the years. We hope that we can continue to make your future stays at our hotel worthwhile. See you again on your next visit!