Ratings based on 2,027 Verified Reviews

They paid and stayed. We double-checked.
3.5 out of 5
80% of guests recommend
3.5 Room cleanliness
3.9 Service & staff
3.6 Room comfort
3.1 Hotel condition
They paid and stayed.
We double-checked.
4 out of 5
Recommended
for Everyone
by A verified traveler from Buckeye, AZ

Super Friendly Staff

Posted Sep 15, 2014
Pros: Food, friendly staff, proximity to NAU, quiet, clean room.
Cons: Very acceptable as is.
Location: Close to NAU, and close to historic downtown without being right in the commotion. Wonderful location!
I booked this for my husband to take our daughter up to NAU, so this is what he shared with me. Like most hotels on Route 66, it is older. We booked a single room, and it was small. He said the staff was wonderful, the included breakfast was delicious, and the room was very clean and quiet. We will definitely book our next trip at this hotel!
4 out of 5
Recommended
for Everyone
by A verified traveler from Round Rock, TX

Great price, wonderful breakfast

Posted Sep 14, 2014
The only problem with our stay was that we had an upstairs room. Very clean, excellent breakfast, easy access, close to downtown. Liked it a lot.
4 out of 5
Recommended
for Everyone
by A verified traveler from Ann Arbor, Michigan

Good Value Motel

Posted Sep 11, 2014
Pros: It was clean, comfortable and convenient to downtown.
Cons: Some of the old features remain- the old bathroom fixtures with slow draining plumbing, and the older ill-fitting front door with a key.
Location: This motel has a location close to old downtown Flagstaff and the Northern Arizona State University campus, with great dining and museum interest.
I have been to Flagstaff many times, and remembered the Hotel Aspen as a different Motel, somewhat shabby. I was apprehensive about trying it, even though I knew it had been upgraded. My wife and I were surprised when we arrived. The Motel has been substantially upgraded. Even though some of the badly worn pieces remain, the motel is very pleasant and very clean. The internet was quite good too. The complimentary breakfast was very good and the "route 66 café" motif worked well. The convenience to downtown Flagstaff offered by this Motel can't be beat.
2 out of 5
by A verified traveler from Kansas

Older hotel, needs lots of work.

Posted Sep 11, 2014
Pros: They had a happy hour at the little club house and the breakfast was decent.
Cons: Oh boy! The electricity needs a lot of help - our in-room phone for wake-up calls, etc. did not work...phone was completely dead.
Location: We were in Flagstaff AZ. Lots of things to do! Lowell Observatory was great! Downtown Flagstaff is super! Fun, eclectic, food good and shops fun!
Not happy with the way they are presenting themselves on line. Very misleading. Front desk staff is friendly and are trying but hotel needs a lot of maintenance. New owners are trying but they have a long way to go...
2 out of 5
Recommended
for Everyone
by A verified traveler from minnesota

Disappointed!

Posted Sep 8, 2014
Pros: See above
Cons: See above, updating rooms..sheets that fit the bed.
Location: Fairly good location , a bit noisy with several trains.
Wall covering loose & ripping off in a few spots .. One bed ok other was not! Personnel who served social hour & breakfast efficient & cheerful! Cleaning staff? One person vomited in entrance to cafe & we told 3 staff & no one cleaned it up for 20 minutes,,! That upset me, finally a gal took a bucket of soapy water & threw on it, but only after others had not seen it & stepped in it accidentally .. It was a nice view & fair price with Expedia. We enjoyed social hour & good breakfast especially with gentleman making waffles... What a treat! Woke up both nights with noise from room above us!
4 out of 5
Recommended
for Everyone
by A verified traveler from vt.

We had a nice room. Happy hour was a plus.

Posted Sep 7, 2014
Pros: Beds were comfy . Room was fairly clean. Staff was nice.
Cons: Fix the spa and the fountain.
Location: Lots of things to do close by.
The staff here was excellent. Needs work in the spa room but there working on it. Close to downtown ( about a 10 min walk) Black Bart's steak house and musical revue was a plus.
3 out of 5
Recommended
for Everyone
by A verified traveler

Posted Sep 6, 2014
The staff was nice and the beds were comfortable, but the bathroom was not very clean and you could hear the rooms above and next door.
1 out of 5
by A verified traveler

remodel

Posted Sep 3, 2014
When you remodel a section of a hotel you should close it. After getting in at 3am I was awakened by people Roofing at 7:30am. I got a passive aggressive response of "OK" when I committed to the staff at checkout "It was really missed up that you started remodeling at 7:30 in the morning".
5 out of 5
Recommended
for Everyone
by A verified traveler from Phoenix, AZ

Posted Sep 2, 2014
It was very clean and comfortable. It is also in a great location and we were able to walk to downtown Flagstaff. I loved that there was a mini fridge and a microwave in the room. And of course who cant beat free breakfast and wifi!!!!
2 out of 5
by A verified traveler from Buckley Wa.

Last Resort

Posted Sep 2, 2014
Pros: nothing
Cons: you name it.
Location: Albertson's
Labor day weekend we were on a go where the road takes us and failed to book ahead so found ourselves with a last minute booking and most hotel/motel rooms were booked. This place had rooms and we had little choice. over priced, not clean, and very noise with live in tenets and trains every 15 mins.