Ratings based on 2,416 Verified Reviews

They paid and stayed. We double-checked.
3.5 out of 5
81% of guests recommend
3.5 Room cleanliness
3.9 Service & staff
3.5 Room comfort
3.1 Hotel condition
They paid and stayed.
We double-checked.
3 out of 5
Recommended
for Everyone
by A verified travelerfrom New Orleans, LA

Decent hotel in a good location

Posted Dec 9, 2014
Pros: Breakfast, nice staff, location
Cons: Update the rooms, better beds in some rooms. The suite is not sweet.
Location: Wonderful restaurants (tinderbox, sosoba) nearby, nice shopping, grocery stores. And only 1.5hrs to the Grand Canyon.
This is the third time I've stayed at this hotel. I like how close it is to downtown Flagstaff. Also, they have a free cocktail hour and a good breakfast buffet included. The quality of the room is kind of a crap shoot. I've had a nice room with a nice TV and comfortable beds. I've also had a room with an ancient TV, a tub that wouldn't drain, and a hard bed. For the price, who can complain? The location is good, the staff is helpful, and breakfast is free. Sleep and move on.
Comment from Hotel Management
Dec 12, 2014 by Guest Relations Manager, Hotel Management
Hello Michael, Thank you for your patronage. We appreciate candid comment from our guests as it help us identify aspects we need to improve so we can serve you better. Please do hesitate to call our attention if you have concerns the next time you visit us. We will attend to you promptly to ensure you will consistently enjoy staying with us. We hope to serve your next breakfast soon.
4 out of 5
Recommended
for Everyone
by A verified travelerfrom San Diego

Nice, "old time" motel!

Posted Dec 4, 2014
Pros: Crisp, clean sheets and good breakfast service. Closeness to cute shops and evening entertainments. Simple accommodations and a good price.
Cons: New carpeting in our room:)
Location: Not far from the Interstate, off Old Highway 66. Near Western Az University and "campus town". Brew pub, cute shops.
Lovely little place, clean, comfortable. Nice breakfast, wonderful breakfast cook and host! Aspen is very close to an AZ university "campus town" with cute shops and a great pub, Lumberyard pub and Grill. We have stayed twice and will stay again when passing through Flagstaff!!
Comment from Hotel Management
Dec 5, 2014 by Guest Relations Manager, Hotel Management
Hello Janis, It means a lot to hear from guests who are satisfied with all of our services and amenities. Thank you for taking the time to write to us your time at our hotel. We are also glad that our location had been of a great convenience to you as well and we sincerely look forward for your next stay with us during your trips to Flagstaff.
1 out of 5
by A verified travelerfrom Tucson, AZ

New owners doing a flip on a hotel

Posted Dec 2, 2014
Pros: Adrian in PJ's was great. He's limited in what he can do in the restaurant bar, but what he can do, he does well and with a smile.
Cons: Clean the place up, don't just paint over the mess! Get appropriate sized furniture.
Location: About 1 .75 miles from downtown where there are lots of restaurants and shops.
You can't go by the description online. We were supposedly getting a two queen suite - two queens in one room and a living area in another room. We go a queen and living area together and a king in a separate room. That would have been fine if the room fit the king-sized bed but it didn't. The couch bed had a really thin mattress, so you could feel the bars no matter what you did. They re-painted the rooms (horrible pain job) to cover up mold - this was really obvious in the bathroom. The bathroom was filthy - dirt along the walls and baseboards - and some mysterious liquid had left tracks down the front of the cabinet. It says they have a pool and a heated spa but those are closed down and they are supposedly getting rid of them. There is a mini fridge, but the freezer section is so over-frozen, you can't get anything in there. There was something growing all over the carpet under the bed in the front room. Not sure if it was mold or not but it made our room smell like feces the first day. We reported it before dinner and it smelled better the next day after the cleaning people came through. VERY limited selection on drinks for Happy Hour and only food is corn chips and salsa. Wi-Fi for our computers couldn't handle watching a movie or checking email but the kids were able to play some games on their computers. Oh, and trains go by, across the street, about every ten to fifteen minutes all night long. The king-sized bed was very comfortable, though.
Comment from Hotel Management
Dec 5, 2014 by Guest Relations Manager, Hotel Management
Hello EKG, It is disheartening to learn that you were not impressed with our accommodations, amenities and services. In order to verify this and forward it to our management, please let us know the room number that you stayed in as well as the date of your check in. Please know that your satisfaction is our top priority and we hope that your next stay with us will definitely change your initial reviews of our establishment.
5 out of 5
Recommended
for Everyone
by A verified travelerfrom flagstaff

Nice hotel great breakfast

Posted Nov 30, 2014
Clean comfortable rooms. Happy hour was fun and breakfast was great.
Comment from Hotel Management
Dec 5, 2014 by Guest Relations Manager, Hotel Management
Hello Cher, We are quite pleased that your overall stay at our hotel was worthy of your 5 star rating and we appreciate that you've taken the time to share the ways that we have impressed you and the ways that we can improve. I am glad that we were able to meet your expectations of service and accommodations and we're all looking forward to your next visit!
4 out of 5
Recommended
for Everyone
by A verified traveler

Nice hotel but needs the beds up graded

Posted Nov 30, 2014
The mattresses on the beds in our room were worn out as we immediately rolled into the center of the bed like rolling into a hole. We found it difficult to sleep. ****** Great breakfast in the morning.
Comment from Hotel Management
Dec 5, 2014 by Guest Relations Manager, Hotel Management
Hello, I regret to hear that you weren't thoroughly impressed with our accommodations, though it is good to hear that you found the majority of your experience to be satisfactory. Your feedback will serve as encouragement to all of our staff as we strive to continuously improve the quality of our services to provide an exceptional experience for you and other guests in the future.
4 out of 5
Recommended
for Everyone
by A verified travelerfrom Sunnycupertoga, CA

Generally good; pros and a few cons

Posted Nov 27, 2014
Pros: Pet friendly (small fee); GREAT price; comfy bed and pillows!, safe motel and area, instant and reliable hot water
Cons: Better room insulation (door edges/window), update the heaters, and leave an extra blanket in a drawer.
Location: Location was right off Route 66. I was on the road and was not able to check out things to do nearby.
The pros: --pet-friendly (small fee) --Inexpensive and many rooms so availability is good. --really comfy bed and pillows! A+++. Well done, guys! (but you could have left an extra blanket in a drawer) --Fairly quiet and not in a sketchy part of town. (Especially nice given the that motels in this price range are usually sketchy. This one is not sketchy at all.) --The bathroom and shower were no-frills, but they had the most important thing: reliable and instant hot water. Also a great thing for a place in this price range! I didn't try the continental breakfast so I can't speak to it. CONS: --My "suite" was pretty small. It didn't hugely bother me, but... FYI. I imagine others are bigger, so inquire when checking in so it will meet your needs. --Be aware that there's a train track nearby. The noise wasn't bad, but be aware if you're a light sleeper. --My only real con: BRRRRR COLD. I was there in late November. 20-ish degrees outside at night. The heater took a little while to warm up. Until it did, my room was rather cold. I turned the heater off when I went to bed because I didn't want the noise; but when I woke in the morning, the room was quite cold because the window & door weren't very well insulated. The door had a pretty big gap around its edges that let the cold air in. The important question: how bad is it? Is this a dealbreaker? Depends on YOU. I slept with an extra layer of clothing & was fine, warmth-wise. *Esp. for the price.* (But getting out of bed, ugh!)
Comment from Hotel Management
Dec 5, 2014 by Guest Relations Manager, Hotel Management
Hello Mig, Thank you very much for letting us know the pros and cons during your stay with us. While I am glad you do see it as a good value for your money I am very saddened to hear that you had a problem with our heater and please be ensured that this review will be forwarded to our management in order to address it accordingly. I hope that this will not deter you from enjoying our accommodations and services in the future.
1 out of 5
by A verified travelerfrom Boise, ID

Wouldn't stay again

Posted Nov 26, 2014
The room was tiny and cramped. The beds were doubles; not the queens that we paid for. The pictures used in the ad did not match the room by any stretch of the imagination. Felt like a completely different hotel.
Comment from Hotel Management
Dec 4, 2014 by Guest Relations Manager, Hotel Management
Hello Cristina, I regret that you were not completely satisfied with the accommodation we have provided you. Please know that we value your business and your feedback, comfort and satisfaction is very important to us. Your concerns will be evaluated and addressed accordingly. We would be very grateful should you give us another chance to serve you again soon.
2 out of 5
by A verified travelerfrom AZ

Even the Executive Suite is just 'ok'

Posted Nov 26, 2014
Cons: Just about everything
Location: Walnut Canyon, Meteor Crater
I thought by upgrading to the Executive suite that it would at least be a tolerable hotel. It was still very ordinary, and I could never be fully comfortable in the room.
Comment from Hotel Management
Nov 28, 2014 by Guest Relations Manager, Hotel Management
Hello Sam, I regret that you were not entirely satisfied with the quality of accommodation you received for us. Please know that our guests’ satisfaction is truly important to us. We will make sure your feedback is used as reference as we continue to strive and provide our guests the quality of service you deserve for giving us your business. We hope to serve you again soon.
1 out of 5
by A verified traveler

Good location horrible room

Posted Nov 25, 2014
The hotel is in a good location, the staff was ok, the room was horrible. There was hair everywhere: the bed, pillows, shower, sink.... The room smelled old and moldy, the walls are thin, and the a/c heating unit was loud and smelled awful. The room is in need of a serious makeover! As I lye in bed looking at the ceiling there is a huge stain from where it obviously had leaked. Not one light bulb was the same in the room which made for a funky ambiance. Although the carpeting was dark grey (I hope) there were spots and stains everywhere. To sum it up in one word, Disgusting!!!
4 out of 5
Recommended
for Everyone
by A verified travelerfrom Arizona

Comfortable and Affordable

Posted Nov 19, 2014
I needed to find a hotel that was affordable very last minute. I was pleasantly surprised here. I was expecting terrible staff and a dirty room after reading some of the other reviews. I got neither. The staff was friendly and were kind enough to honor the online rate for me when I wound up needing to stay another day. The room was clean, but a little dated. There was hot breakfast and a happy hour in the evening. The internet ran faster than most hotel internet. Overall, I was happy with my stay and would stay again.
Comment from Hotel Management
Nov 23, 2014 by Guest Relations Manager, Hotel Management
Hello Chey, Thank you very much for your feedback. We are pleased to have exceeded your expectations. It is very rewarding to hear your perspective of our hotel and we appreciate that you have acknowledged our efforts to provide a clean, comfortable, and hospitable experience. We look forward to providing you again with a top star experience.