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Reviews of Hotel Aspen InnSuites Flagstaff/Grand Canyon

2.5 out of 5
Hotel Aspen InnSuites Flagstaff/Grand Canyon
1008 E Route 66, Flagstaff, AZ

Reviews

7.8

Good

Rating 10 - Excellent. 1325 out of 3111 reviews" "
Rating 8 - Good. 857 out of 3111 reviews" "
Rating 6 - Okay. 431 out of 3111 reviews" "
Rating 4 - Poor. 272 out of 3111 reviews" "
Rating 2 - Terrible. 226 out of 3111 reviews" "

7.8/10

Cleanliness

8.4/10

Staff & service

7.2/10

Amenities

7.4/10

Property conditions & facilities

7.6/10

Eco-friendliness

Reviews

10/10 Excellent

Robert

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Apr 2024

10/10 Excellent

Lisa

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Apr 2024

6/10 Okay

Cara

Traveled with family and small children
Liked: Staff & service
Average hotel stay. If you’re looking for a cheap place for the night or a budget stay for a week this hotel has what you need. If you’re someone who hangs out in the room or at the hotel looks else where. Cheap no frills motel.
Stayed 1 night in Apr 2024

10/10 Excellent

Bayete

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Nice front desk host very friendly
Stayed 1 night in Apr 2024

8/10 Good

Thomas E.

Liked: Cleanliness, staff & service
Nearby train was loud, but didn't bother me too much.
Stayed 1 night in Apr 2024

10/10 Excellent

Kathlyn

Business traveler
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
One of their buildings is on a hill that oversees the highway and it’s honestly super pretty. I was scared that it wouldn’t be as clean as advertised considering how cheap it was, but my room is as very clean and I had no problems.
Stayed 1 night in Apr 2024

4/10 Poor

Eric

Disliked: Cleanliness, staff & service, property conditions & facilities
Big stain on bedsheets.
Stayed 2 nights in Apr 2024

2/10 Terrible

Stacy

Traveled with group
Liked: Staff & service
Disliked: Cleanliness, amenities, property conditions & facilities
The room was super outdated. Nothing has been changed in years including the beds, bathroom, closets etc. The website misrepresented the condition of the hotel. We left after one night.
Stayed 2 nights in Apr 2024

8/10 Good

Elie

Liked: Cleanliness
Stayed 1 night in Apr 2024

10/10 Excellent

Adrian

Liked: Cleanliness, staff & service, property conditions & facilities
We’ve just that we liked staying there
Stayed 2 nights in Apr 2024

6/10 Okay

Bobbie

Traveled with partner
The signage out side didn’t have the full name on it I wasn’t sure if I was at the right place and they didn’t have our room on the first floor we were lucky a young couple said they would change rooms if theirs was on the first floor because my husband can’t do the stairs.
Stayed 1 night in Apr 2024

10/10 Excellent

Rhea

Traveled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Quick overnight and last minute reservation. Called to confirm a very late check-in. Arrived to a clerk who checked us in without any issues. Room was big, clean and already warmed up. Slept 4 and the next morning showers were hot for each one of us ! Recommend
Stayed 1 night in Apr 2024

10/10 Excellent

Anne

Liked: Cleanliness, staff & service, property conditions & facilities
Was only there for one night but I would definitely stay here again
Stayed 1 night in Apr 2024

10/10 Excellent

Fernanda

Traveled with family and small children, Business traveler
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I only stayed one night with my family, I was visiting the city for work and I found the room comfortable, with a microwave and mini fridge. Very pleasant.
Stayed 1 night in Apr 2024

10/10 Excellent

Eric

Traveled with family and small children, Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Staff was great and friendly
Stayed 3 nights in Apr 2024

6/10 Okay

Chris

Traveled with partner
Liked: Cleanliness
Disliked: Amenities
Not a bad place, but a little pricey for the quality.
Stayed 1 night in Apr 2024

6/10 Okay

Anthony

Traveled with family
Liked: Staff & service
stairs need to be replaced. They are in VERY poor condition and unsafe.
Stayed 1 night in Apr 2024

10/10 Excellent

Cari

Business traveler
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Room was clean and well maintained. Check in was easy.
Stayed 1 night in Apr 2024

4/10 Poor

Jesus, TUSTIN

Stayed 1 night in Apr 2024

10/10 Excellent

Bryan

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Mar 2024

10/10 Excellent

Jose

Stayed 1 night in Apr 2024

10/10 Excellent

Kristopher

Traveled with group
Liked: Cleanliness, staff & service, amenities
For how affordable this establishment was, it was definitely worth it. I enjoyed my stay here and would recommend for others needing a home base for a day or two!
Stayed 2 nights in Apr 2024

10/10 Excellent

lenvia, Riverbank

Business traveler, Traveled with pets, Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Will stay again.
Stayed 1 night in Apr 2024

10/10 Excellent

Ann

Traveled with family
Liked: Staff & service
Comfy bed, weird bathroom setup, quiet, good location
Stayed 1 night in Apr 2024

10/10 Excellent

Shane

Stayed 1 night in Feb 2024

4/10 Poor

Steve

Business traveler, Traveled with partner
Liked: Property conditions & facilities
Disliked: Cleanliness, staff & service
i'm handicapped so we arrived at the eraliest check in and asked for a downstairs unit. she said that there were none ! we had requested one as well, that is text book poor customer service. it made it very hard for this disabled vet to go up and down stairs.
Stayed 1 night in Mar 2024

10/10 Excellent

Tisha

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The night agent at the desk was very polite and helpful. Quick and easy service! Definitely will return when we go back to flagstaff!
Stayed 1 night in Mar 2024

8/10 Good

Lisa, Captain Cook

Liked: Cleanliness, staff & service, property conditions & facilities
It was easy and convenient
Stayed 1 night in Mar 2024

10/10 Excellent

Barbara

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 3 nights in Mar 2024

6/10 Okay

Vera

Traveled with pets, Traveled with family
Disliked: Amenities
Inadequate towels hand n shower towels
Stayed 1 night in Mar 2024

2/10 Terrible

Precious

Traveled with family and small children
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
Myself and about 10 other people waited an uncomfortable amount of time in hotel lobby waiting to be attended to. Two other parties that were some of the first people there waiting said they had been there close to an hour. I called the hotel and spoke with a representative today 3/29 she made me aware of a concerning incident happening last night and assured me my concerns are heard.
Stayed 1 night in Mar 2024

2/10 Terrible

Stella, Medway

We actually never stayed here because there was no one at the front desk to check us in, along with 25 other people trying! The front desk personnel abandoned their shift so we had to go to another hotel! Never had that happen before!
Stayed 1 night in Mar 2024

4/10 Poor

Chris

Traveled with partner, Traveled with pets
Disliked: Staff & service, amenities
Bathroom wasn’t in good shape. No toilet paper roll holder. Shower head was leaking. We checked in late and had a late night and the cleaners came knocking on the door early and woke us up and said they were checking if we were still there. Not very happy with this hotel.
Stayed 1 night in Mar 2024

4/10 Poor

Abraham

Traveled with group
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
Not what they told us it would be
Stayed 1 night in Mar 2024

4/10 Poor

Amy, Coos Bay

Traveled with family
Disliked: Cleanliness, amenities, property conditions & facilities
Property was lacking in amenities with 1 towel per person, no extra blankets, hard pillows, toxic keurig coffee maker. One step above sleeping in your car
Stayed 1 night in Mar 2024

10/10 Excellent

Brenda

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Jan 2024

10/10 Excellent

Tamara

Traveled with group
Clean! And staff were kind and accommodating
Stayed 1 night in Mar 2024

8/10 Good

Tan

Disliked: Cleanliness
N/a
Stayed 1 night in Mar 2024

8/10 Good

zero

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Mar 2024

10/10 Excellent

Hunter

Liked: Staff & service
Stayed 3 nights in Mar 2024

10/10 Excellent

Fred

Stayed 1 night in Mar 2024

4/10 Poor

Bianka

Traveled with family
Disliked: Cleanliness, property conditions & facilities
It was dirty , pillow cases didn’t look clean , they smelt used. There was a dead fly on the bed. The shower curtain was ripped and dirty . We didn’t have towels, I tried to call down but the phone was not working so we had to drive back down. This place is a 1 star
Stayed 1 night in Mar 2024

8/10 Good

Gloria

Traveled with family
Liked: Amenities
Floor is dangerous to ice machine.
Stayed 1 night in Mar 2024

10/10 Excellent

Josh

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Train is load but not much can be done about this
Stayed 1 night in Mar 2024

10/10 Excellent

Norman

Traveled with family
Liked: Cleanliness, staff & service, amenities
It was a 2 bedroom family suite. The layout was a little awkward, but we made it work.
Stayed 1 night in Mar 2024

10/10 Excellent

MAURICIO, Fontana

Stayed 1 night in Mar 2024

10/10 Excellent

Andre

Traveled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great.
Stayed 1 night in Feb 2024

4/10 Poor

lev

Traveled with family
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
Kids noise
Stayed 1 night in Mar 2024

10/10 Excellent

Niklaus, Carbon

Liked: Cleanliness, staff & service, property conditions & facilities
Nice room
Stayed 1 night in Mar 2024

10/10 Excellent

Julia

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Clean and quiet.
Stayed 1 night in Mar 2024