Ratings based on 2,556 Verified Reviews

They paid and stayed. We double-checked.
3.4 out of 5
82% of guests recommend
3.5 Room cleanliness
3.9 Service & staff
3.5 Room comfort
3.0 Hotel condition
They paid and stayed.
We double-checked.
1 out of 5
by A verified travelerfrom Tucson

Much maintenance needed

Posted Mar 24, 2015
Pros: Desk manager and cafe workers very friendly and helpful
Cons: Physical environment needs repairs and updating
The room door was propped open when we arrived, toilet wouldn't flush, phone wasn't working. Walls had holes in them, paint was peeling. The property itself is obviously in need of much repair.
1 out of 5
by A verified travelerfrom Phoenix, AZ

Sound Proof Needed

Posted Mar 19, 2015
Pros: Clean, staff and location
Cons: Sound proofing and someone to check the facility at night for people miss behaving. The liquor bottle on the stairwell the next morning left angry
If the loud party on the walkway outside the room wasn't disturbing enough, the train noise finished any ability to sleep. Even my 8 year old grandson commented on how loud the noise was and it kept waking him as well. The staff was pleasant, the Morning Breakfast was good and service was better than average. We were to tired to enjoy it.
1 out of 5
by A verified travelerfrom CA

Apparently in the middle of renovations

Posted Feb 24, 2015
Room should not have been let out. Refunded money upon request. First stay in fall was fabulous, this one not even close. Hopefully upgrades will he completed and will be welcoming once again.
3 out of 5
Recommended
for Everyone
by A verified traveler

Posted Feb 22, 2015
Nice Hotel close to NAU. About 1 mile from downtown Flagstaff and some of the local breweries.
4 out of 5
Recommended
for Everyone
by A verified traveler

Posted Feb 21, 2015
Great Value, modest but comfortable, Staff were great
2 out of 5
by A verified travelerfrom Saskatchewan

Hot or cold

Posted Feb 20, 2015
Pros: The bathroom was clean but cold!
Cons: The outside walk ways were in need of a good cleaning. Even if it is winter that was not a good impression.
Location: We saw downtown Flagstaff and then off to the Grand Canyon.
We had to unplug and plug in heater as the dial knob was missing. The room was cold when we got there and since the bathroom is at the back it never did warm up.
3 out of 5
by A verified traveler

Posted Feb 13, 2015
Cons: two controls for the tv is confusing
Location: good place to stay when going to the grand canyon
it's an older place but the people were nice . for the rate it's ok.
3 out of 5
Recommended
for Everyone
by A verified travelerfrom t

Posted Feb 6, 2015
Great place to stay for a night and especially if you have an event to attend at the orpheum theatre.
4 out of 5
Recommended
for Everyone
by A verified traveler

Comfortable Rooms, Excellent Breakfast

Posted Jan 25, 2015
Pros: Breakfast is amazing!
Cons: Rooms need a little TLC.
Location: A Fry's is just up the street (walking distance) and so is downtown Flagstaff. Also you can watch the trains go by at the train station which I enjoy.
I've stayed at this hotel many times and it is my hotel of choice for Flagstaff, AZ. The rooms are average, nothing too special. That isn't to say they are bad. Overall, the rooms are in good condition and fairly well maintained. They are however a little rough in the details (for example a table might be dinged or the kitchenette might need some minor repairs) but no deal breakers. However, their breakfast is phenomenal! Somehow their breakfast building (it looks like a restaurant) create a welcoming community atmosphere and the staff, will even assist you preparing your breakfast and bring it do you when it is ready. Even though it is rough around the edges, this is a great hotel that has an even greater breakfast. Great way to start your day!
Comment from Hotel Management
Jan 25, 2015 by Guest Relations Manager, Hotel Management
Hello, Thank you for your compliment particularly on our breakfast served and our staff’s hospitality. Thank you for sharing your comments on details that needs attention so we can improve further. We sincerely appreciate your patronage. It brings us pleasure that we succeeded in accommodating every time you visit us. Warm regards from our team!
1 out of 5
by A verified travelerfrom s

Misleading pictures in Internet complete dump

Posted Jan 23, 2015
This hotel should be bull dozed over. It is gross. The lady working the counter was nice to me and accommodating but a tad scary when referring to needing an axe and taking 40 walks to her computer. I was exhausted from driving all day so we stayed but checked out immediately in morning and went to a clean normal hotel.
Comment from Hotel Management
Jan 25, 2015 by Guest Relations Manager, Hotel Management
Hello, I regret to learn that you were not at all pleased with the accommodation during your most recent stay.Our guests’ reviews are taken seriously as we want to provide prompt action to resolve issues that our guests have experienced. However, we are unable to trace your booking to address your particular concerns. nevertheless, your feedback will be used as reference so we can serve you better on your next visit. Trust that we do not in any manner mislead our guests by falls advertisements. Thank you for your business.