Ratings based on 2,490 Verified Reviews

They paid and stayed. We double-checked.
3.4 out of 5
82% of guests recommend
3.5 Room cleanliness
3.9 Service & staff
3.5 Room comfort
3.0 Hotel condition
They paid and stayed.
We double-checked.
4 out of 5
Recommended
for Everyone
by A verified traveler

Comfortable Rooms, Excellent Breakfast

Posted Jan 25, 2015
Pros: Breakfast is amazing!
Cons: Rooms need a little TLC.
Location: A Fry's is just up the street (walking distance) and so is downtown Flagstaff. Also you can watch the trains go by at the train station which I enjoy.
I've stayed at this hotel many times and it is my hotel of choice for Flagstaff, AZ. The rooms are average, nothing too special. That isn't to say they are bad. Overall, the rooms are in good condition and fairly well maintained. They are however a little rough in the details (for example a table might be dinged or the kitchenette might need some minor repairs) but no deal breakers. However, their breakfast is phenomenal! Somehow their breakfast building (it looks like a restaurant) create a welcoming community atmosphere and the staff, will even assist you preparing your breakfast and bring it do you when it is ready. Even though it is rough around the edges, this is a great hotel that has an even greater breakfast. Great way to start your day!
Comment from Hotel Management
Jan 25, 2015 by Guest Relations Manager, Hotel Management
Hello, Thank you for your compliment particularly on our breakfast served and our staff’s hospitality. Thank you for sharing your comments on details that needs attention so we can improve further. We sincerely appreciate your patronage. It brings us pleasure that we succeeded in accommodating every time you visit us. Warm regards from our team!
1 out of 5
by A verified travelerfrom s

Misleading pictures in Internet complete dump

Posted Jan 23, 2015
This hotel should be bull dozed over. It is gross. The lady working the counter was nice to me and accommodating but a tad scary when referring to needing an axe and taking 40 walks to her computer. I was exhausted from driving all day so we stayed but checked out immediately in morning and went to a clean normal hotel.
Comment from Hotel Management
Jan 25, 2015 by Guest Relations Manager, Hotel Management
Hello, I regret to learn that you were not at all pleased with the accommodation during your most recent stay.Our guests’ reviews are taken seriously as we want to provide prompt action to resolve issues that our guests have experienced. However, we are unable to trace your booking to address your particular concerns. nevertheless, your feedback will be used as reference so we can serve you better on your next visit. Trust that we do not in any manner mislead our guests by falls advertisements. Thank you for your business.
5 out of 5
Recommended
for Everyone
by A verified travelerfrom Tucson

Best for the price

Posted Jan 19, 2015
I stayed here last year at the same time. They seem to be doing a bit of construction so parking spaces were limited due to the giant shipping container taking up room in front of the pool. The room was clean, beds comfortable and the hot breakfast was awesome - sausage, eggs, home fries, made to order waffles, most of the time you don't even get that in more expensive hotels. The fitness center was under construction, the pool was closed but it's cold there so I guess that makes sense. Overall, you get $50/night hotel as far as the comfort and look of the room but the breakfast, free wifi and free drinks at the "social hour" really make up for the tiny TV, creaking everything and being across the street from the train tracks.
Comment from Hotel Management
Jan 22, 2015 by Guest Relations Manager, Hotel Management
Hello Irina, I am very sorry for the inconvenience to you caused by our ongoing improvements. I am glad though that we have met your satisfaction on the cleanliness, comfort of the bed, and our breakfast served. I hope you would visit and stay with us again in the future, I can assure you that you will get to enjoy completely what we are currently working on to improve in our hotel Thank you for staying with us.
4 out of 5
Recommended
for Everyone
by A verified travelerfrom mi

Nice place to stay! Close to amtrak.

Posted Jan 15, 2015
Pros: Everything. we usually take amtrak and that is nearby.
we have stayed there 3 times and would go there again!
Comment from Hotel Management
Jan 22, 2015 by Guest Relations Manager, Hotel Management
Hello Jane, Thank you for continuous loyalty to our hotel. It brings us joy to know that we have developed loyal customers such as yourself over the years. We hope that we can continue to make your future stays at our hotel worthwhile. See you again on your next visit!
4 out of 5
Recommended
for Everyone
by A verified travelerfrom phoenix

It was really nice for what we paid.

Posted Jan 9, 2015
Everything was great! Including our yummy homemade waffles they had for us.
Comment from Hotel Management
Jan 13, 2015 by Guest Relations Manager, Hotel Management
Hello Abby, We felt wonderful upon receiving your rewarding feedback score and kind words sharing your recent experience with us. We are glad that you liked the homemade waffle we offered you. Thank you for making our hotel your choice to stay and we hope to have another chance to serve you again in the future.
4 out of 5
Recommended
for Everyone
by A verified travelerfrom Mexico

Just good hotel. Not fancy, but clean.

Posted Jan 8, 2015
Pros: Clean
Cons: Maybe a little maintenance.
Good location and good breakfast. The only thing is that if you stay on the first floor you will hear everything from the floor above.
Comment from Hotel Management
Jan 12, 2015 by Guest Relations Manager, Hotel Management
Hello Israel, Thank you for your taking note of your concern about the level noise on the second floor that is heard in your room. This will be submitted for assessment and trust that our management will be informed about this matter. Thank you for your compliment on the breakfast served. We will make certain this is maintained so you will continue to enjoy the meal every time you visit us.
3 out of 5
by A verified traveler

Not the best and not the worst.

Posted Jan 8, 2015
Pros: The food was amazing.
Cons: Fix the broken items.
Our stay was mediocre at best. Expedia allowed us to reserve a room that didn't fit our family but they corrected the situation and upgraded us to a better room at no cost. The problem was the room had a broken heater in one of the room and was also missing the weather stripping on the door which allowed cold air to pour into the room. Staff was notified about the situation and said they would fix it but did not. Then when they came to clean the room they took all towels and left us with one bath towel so we were unable to shower I the morning. The room itself was comfortable and the breakfast was great. A gentleman named Adrian made sure each family had what they needed. He was the shining star of the facility. I was told the manager would call me back about the problems I had but she never did.
Comment from Hotel Management
Jan 13, 2015 by Guest Relations Manager, Hotel Management
Hello, I apologize that your concerns on the heating unit and the cold air getting inside of your room during your stay were not immediately resolved. I will send request to verify what took place that our maintenance staff was not readily available. I am glad though that the shortcoming of our housekeeping staff in replenishing your towels were taken care of by Adrian indeed, our Knight in Shining Armor during your stay. I will remind the manager about the call that was promised to you, I am sure this is just an isolated oversight. Thank you for staying with us and for bearing with our shortcomings during your stay. We will make sure to make it up to you on your next visit.
3 out of 5
Recommended
for Everyone
by A verified travelerfrom San Antonio

Hotel booking on the fly.

Posted Jan 4, 2015
Grabbed this hotel on our way into Flagstaff. Easy to find on historic route 66. Breakfast was included but as the hotel was busy we passed on that and headed for Starbucks. Very popular with families. It is an older property, could do with a tidy up here and there but perfectly fine for a night's rest on the fly.
Comment from Hotel Management
Jan 11, 2015 by Guest Relations Manager, Hotel Management
Hello Howellarious, Thank you so much for sharing your review and giving us an honest view of your experience in our hotel. I regret to hear that you were not entirely impressed with our accommodation particularly on the aspect of cleanliness. Your feedback is important to us as we use it as reference and monitor your level of satisfaction on the services you received from us. Thank you for your business.
2 out of 5
by A verified travelerfrom lincoln, ne

A step removed from camping

Posted Jan 3, 2015
No wifi, no tv, staff didn't tell us immediately where to pick up bus, directions around facility poor due to lack of signage. We got out after one night.
Comment from Hotel Management
Jan 11, 2015 by Guest Relations Manager, Hotel Management
Hello wdctrapper, I am so sorry for the inconvenience you experienced during your recent visit in our hotel. Please know that your comfort and convenience are what we are working so closely to provide. Your concerns on the directions around the hotel will be submitted for assessment. I assure you that necessary corrective measure will surely be implemented so we can offer you a better experience on your next visit.
3 out of 5
Recommended
for Everyone
by A verified travelerfrom Prescott valley az

Posted Jan 2, 2015
the staff was very very nice :-)unfortunately the room is very dirty, there were hairs all over the bathroom floor all over the bed that were not ours. The refrigerator in the room was half falling out of the cubby it was in, we could barely get it to plug in. The workout facility and the jacuzzi we're both under construction which we found out at check in. Those were some of the reasons we booked for that hotel, so we were very disappointed to find out we could not use them, they should have posted that information on their website for customers to know before booking.again the staff was so friendly and so nice, but we were not happy with our room or the fact that we were not able to use the facilities we were hoping to get out of our stay.
Comment from Hotel Management
Jan 11, 2015 by Guest Relations Manager, Hotel Management
Hello Angela, I apologize that your recent experience was not up to your expectations. Our work out facility and hot tub has to undergo needed upgrade so we can serve you better on your next visit. I apologize further on the quality of clean in the room we provided you. This will be called to the attention of our housekeeping and maintenance team as well to make certain the quality of clean is kept to our standard, and the basic amenities in the room is working perfectly. Thank you for your insightful review.