Ratings based on 2,592 Verified Reviews

They paid and stayed. We double-checked.
3.4 out of 5
82% of guests recommend
3.5 Room cleanliness
3.9 Service & staff
3.5 Room comfort
3.0 Hotel condition
They paid and stayed.
We double-checked.
5 out of 5
Recommended
for Everyone
by A verified travelerfrom Virginia

Made a bad trip a great one!

Posted Apr 22, 2015
Pros: Complementary Breakfast was prepared and managed by one of the most competent & personable individuals that we've encountered in many years!
Cons: An elevator to the second floor would have been helpful!
Location: Flagstaff is a "blast into the past" that can't be beat! Top off your visit with a 'day trip' to Sodona, I guarantee every mile will amaze & inspire!
Had an unpleasant extenuating circumstance that could have ended in an overall bad 8 day trip but due to this Hotel's Night Manager's desire and ability to 'think out of the box' & go 'above & beyond' expectations, initiated an action that contributed immensely to an extremely pleasant and enjoyable conclusion to an otherwise bad vacation!
1 out of 5
by A verified travelerfrom New jersey

Motel from Hell

Posted Apr 8, 2015
Pros: Nothing
Cons: Where should I start. They could not rent rooms that are totally unfit for guests. They could replace the rude office manager.
Location: The motel is located on a main and very commercial highway (a portion of historic route 66)
This is a large motel. We were given a room in a building that was being renovated. There was construction debris, including broken glass, all over the parking lot. I quickly discovered the room had no running water or electricity. I requested another room. It had the same problems. The person at the front desk had no idea when, or if, these problems would be corrected. Other guests were given similar rooms, and several were also complaining in the small front office. We were all told, by an extremely rude female office manager, who offered no apology whatsoever, that we could check out and our money would be refunded. She made it clear the hotel would not give anyone a dime, and we could take it up with Expedia or whoever. I have stayed in hundreds of motels/hotels over the years, and this is the worst experience ever. Did I mention, the rooms have no closets.
4 out of 5
Recommended
for Everyone
by A verified traveler

Don't judge a Hotel by its cover. :)

Posted Apr 5, 2015
Loved everything about this Hotel. Quiet, great Bed, comfortable setting. Near Restaurants. A little scepticle when I first pulled up a saw the place. But was very surprised after we checked in. I WILL RETURN. ☆☆☆☆
4 out of 5
Recommended
for Families
by A verified travelerfrom Wyoming

Nice Hotel

Posted Apr 1, 2015
Pros: Large rooms
Cons: Breakfast
Staff was friendly, Breakfast ok, room good. they want me to post more to review apparently what I put down in first sentence wasn't good enough.
3 out of 5
Recommended
for Everyone
by A verified travelerfrom phoenix

Good

Posted Mar 30, 2015
Good stay n breakfast was good. Staff was very helpful. Near to many visiting places
1 out of 5
by A verified travelerfrom Tucson

Much maintenance needed

Posted Mar 24, 2015
Pros: Desk manager and cafe workers very friendly and helpful
Cons: Physical environment needs repairs and updating
The room door was propped open when we arrived, toilet wouldn't flush, phone wasn't working. Walls had holes in them, paint was peeling. The property itself is obviously in need of much repair.
1 out of 5
by A verified travelerfrom Phoenix, AZ

Sound Proof Needed

Posted Mar 19, 2015
Pros: Clean, staff and location
Cons: Sound proofing and someone to check the facility at night for people miss behaving. The liquor bottle on the stairwell the next morning left angry
If the loud party on the walkway outside the room wasn't disturbing enough, the train noise finished any ability to sleep. Even my 8 year old grandson commented on how loud the noise was and it kept waking him as well. The staff was pleasant, the Morning Breakfast was good and service was better than average. We were to tired to enjoy it.
1 out of 5
by A verified travelerfrom CA

Apparently in the middle of renovations

Posted Feb 24, 2015
Room should not have been let out. Refunded money upon request. First stay in fall was fabulous, this one not even close. Hopefully upgrades will he completed and will be welcoming once again.
3 out of 5
Recommended
for Everyone
by A verified traveler

Posted Feb 22, 2015
Nice Hotel close to NAU. About 1 mile from downtown Flagstaff and some of the local breweries.
4 out of 5
Recommended
for Everyone
by A verified traveler

Posted Feb 21, 2015
Great Value, modest but comfortable, Staff were great