Ratings based on 2,136 Verified Reviews

They paid and stayed. We double-checked.
3.5 out of 5
80% of guests recommend
3.5 Room cleanliness
3.9 Service & staff
3.6 Room comfort
3.1 Hotel condition
They paid and stayed.
We double-checked.
2 out of 5
by A verified travelerfrom AZ

Even the Executive Suite is just 'ok'

Posted Nov 26, 2014
Cons: Just about everything
Location: Walnut Canyon, Meteor Crater
I thought by upgrading to the Executive suite that it would at least be a tolerable hotel. It was still very ordinary, and I could never be fully comfortable in the room.
1 out of 5
by A verified traveler

Good location horrible room

Posted Nov 25, 2014
The hotel is in a good location, the staff was ok, the room was horrible. There was hair everywhere: the bed, pillows, shower, sink.... The room smelled old and moldy, the walls are thin, and the a/c heating unit was loud and smelled awful. The room is in need of a serious makeover! As I lye in bed looking at the ceiling there is a huge stain from where it obviously had leaked. Not one light bulb was the same in the room which made for a funky ambiance. Although the carpeting was dark grey (I hope) there were spots and stains everywhere. To sum it up in one word, Disgusting!!!
4 out of 5
Recommended
for Everyone
by A verified travelerfrom Arizona

Comfortable and Affordable

Posted Nov 19, 2014
I needed to find a hotel that was affordable very last minute. I was pleasantly surprised here. I was expecting terrible staff and a dirty room after reading some of the other reviews. I got neither. The staff was friendly and were kind enough to honor the online rate for me when I wound up needing to stay another day. The room was clean, but a little dated. There was hot breakfast and a happy hour in the evening. The internet ran faster than most hotel internet. Overall, I was happy with my stay and would stay again.
Comment from Hotel Management
Nov 23, 2014 by Guest Relations Manager, Hotel Management
Hello Chey, Thank you very much for your feedback. We are pleased to have exceeded your expectations. It is very rewarding to hear your perspective of our hotel and we appreciate that you have acknowledged our efforts to provide a clean, comfortable, and hospitable experience. We look forward to providing you again with a top star experience.
4 out of 5
Recommended
for Students
by A verified traveler

Visiting NAU

Posted Nov 17, 2014
Pros: The time I spent in the room was fun with my daughter. We laughed at the noisy death fan noises. Cuddled in the cold. Breakfast buffet I in the room
Cons: Fix the bathroom ceiling fan. Get new drapes! More blankets in the room, like fluffy comforters would be great!
Location: You're up in the mountains with a 5 min ride to downtown, the campus, everything is close.
I enjoyed my 2 nights stay at the hotel. I bedroom suite had a queen bed in a separate room from the living room. Living room had a queen bed and pullout couch. The fan in the bathroom was dreadful awful loud and annoying. There are not blackout curtains as advertised!
Comment from Hotel Management
Nov 23, 2014 by Guest Relations Manager, Hotel Management
Hello, Thank you for your review, your feedback and your comments regarding your stay. It is heartwarming to hear of how our efforts to impress you with our hospitality, comfort and convenience have been successful. On behalf of our entire staff, we thank you for your business and we hope to see you again when your travels bring you back to the area!
3 out of 5
Recommended
for Everyone
by A verified travelerfrom Jacksonville, FL

Hotel Aspen in Flagstaff

Posted Nov 16, 2014
The staff was friendly. Breakfast was o.k. The property is in the process of updating their rooms. Our first room was not ready to be occupied. Our second room was much nicer and smelled better. The photos on line must be from when this hotel first opened, as they showed newer lobby for example. Not a bad place, just needs to be updated.
Comment from Hotel Management
Nov 20, 2014 by Guest Relations Manager, Hotel Management
Hello, Thank you very much for kind words for our hotel and for bearing with our renovation. I am glad that you were comfortable in the second room we assigned to you. I hope you will stay worth us again when your next trip brings you in Flagstaff.
4 out of 5
Recommended
for Everyone
by A verified travelerfrom Buffalo, NY

The price is right! A sincere bargain!

Posted Nov 16, 2014
Pros: Price, food and location.
Cons: Install hook on back of bathroom door.
Location: Historic Flagstaff, Lowell Observatory.
Definitely a bargain for the price. The suite was spacious, functional, and adequately clean. The daily breakfast and evening social hour were an added bonus.
Comment from Hotel Management
Nov 23, 2014 by Guest Relations Manager, Hotel Management
Hello Valerie, Hearing about how our efforts to give you a pleasant and accommodating experience have been successful is very rewarding for every member of our staff and management team. We look forward to welcoming you back and provide accommodations at a quality price during your next stay in the area.
4 out of 5
Recommended
for Everyone
by A verified travelerfrom Chicago

Decent hotel for the price included Breakfast

Posted Nov 11, 2014
Pros: Convenience
Location: A little more than an hour from the Grand Canyon. and about two hours from the Meteor Crater.
The hotel is a little more than an hour from the Grand Canyon National Park and cheaper than the hotels closer to the park.
Comment from Hotel Management
Nov 23, 2014 by Guest Relations Manager, Hotel Management
Hello Tack, Thank you for taking the time to share with us your thoughts and reviews. We are also happy to hear that you found the location to be so convenient for your need. We look forward to attending to your accommodation needs during your next stop in the area.
3 out of 5
Recommended
for Everyone
by A verified traveler

Posted Nov 11, 2014
the hotel has very friendly and helpful people. Thank you so much :)
Comment from Hotel Management
Nov 20, 2014 by Guest Relations Manager, Hotel Management
Hello, Thank you for your compliment on the efficiency of our staff. Please know that your satisfaction is our our utmost goal. It is wonderful to know that we have sufficed your accommodation needs during your stay. We look forward to serve you again soon.
2 out of 5
by A verified traveler

Posted Nov 3, 2014
Not sleeping well. It's close to the Main Street, very noisy at night.
Comment from Hotel Management
Nov 20, 2014 by Guest Relations Manager, Hotel Management
Hello, It is sad that you were uncomfortable during your stay with us. Allow us to serve you better in the future, please do not hesitate to call our attention should you have concerns on your next visit. We will do our best to make your next stay a better experience.
3 out of 5
Recommended
for Everyone
by A verified traveler

Good

Posted Oct 28, 2014
It was a nice hotel. Not the best but definitely not near the worst. I would stay again.