Ratings based on 2,633 Verified Reviews

They paid and stayed. We double-checked.
3.4 out of 5
82% of guests recommend
3.5 Room cleanliness
3.9 Service & staff
3.5 Room comfort
3.0 Hotel condition
They paid and stayed.
We double-checked.
2 out of 5
by A verified travelerfrom Amsterdam, The Netherlands

The Hotel is very close to a heavily used railroad

Posted May 21, 2015
Cons: definitely update the rooms to current standards and isolate the place.
Location: It's nearby the old center of Flagstaff with has nice restaurant and bars.Booked this Hotel to visit the Grand Canyon for 2 day's. It's a 45 min drive
Again, the Hotel is very close to a heavily used railroad. Especially for freight transport and large trains. The Hotel has absolute no sound isolation. The staff is friendly but the location and comfort are bad.
3 out of 5
Recommended
for Everyone
by A verified travelerfrom Arizona

Good hotel off of route 66

Posted May 20, 2015
Pros: Value
Cons: Get rid of the pace picante sauce and get some real salsa at the happy hour
Location: Mountain, college, and outdoors town
We stay here a couple of times a year when in Flagstaff. One of the nice route 66 hotels. Rooms are adequate, have been updated as best as they can and are kept clean. It is across from the railroad tracks and at night if you sleep light you'll hear them passing by. Not a bad sound for some of us though
1 out of 5
by A verified travelerfrom Denver

Dirty room near busy train tracks

Posted May 19, 2015
Pros: The only nice thing about the room was that the beds weren't too uncomfortable
The room was filthy, I was worried about letting my 2 1/2 year old touch anything. The bathroom was very dirty, it was hard to tell if it had been cleaned, there was hair and soap scum in the shower and the floor tile and grout was discolored. The walls were very thin (even for hotel standards) and we could listen to everything going on in the rooms around us and outside.
3 out of 5
Recommended
for Everyone
by A verified travelerfrom Tucson, AZ

Ok for a short stay

Posted May 18, 2015
Pros: location
Cons: Cleanliness of the rooms, especially bathrooms
Location: Close to downtown and NAU
Pros: -Very close to downtown -Hot complimentary breakfast each morning, consisting of waffles/eggs/sausage/potatoes. Would like to see some fresh fruit available. -Social hour (complimentary) in the evening was a nice tough, coffee/tea/cocoa/juice/beer/wine available for guests -Very large room, comfy beds/pillows. -Adrian was a gem! Extremely friendly and outgoing. He made the PJ's dining experience a good one. Cons: -Room, was in desperate need of updating/repair. Walls needed patching in several places, and the whole place could have used a scrub down. -The entire hotel was in need of repair, and it seemed like work was being done - but not consistently. -Main bathroom tub/sink did had sluggish drains, to the point that I had my kids shower and bathe in the master bathroom. Master bath jacuzzi knobs were missing, and there was hair in the tub. -Fridge did not work, even on the coolest setting. -Windows/Doors did not close properly and were barely adequate -There were two tour bus groups there, which caused breakfast to be a crowded disaster one morning. We ended up taking our food to eat outside (on the upside, it's a charming outdoor sitting area)
2 out of 5
by A verified traveler

Stay Somewhere Else

Posted May 18, 2015
If it was not for the fact this was a short trip I would have booked another room else where no matter the cost. This hotel was filthy and does not live up to what you see on the web. I am not sure if they are going through a renovation or they are starting one, but the room was filthy the hotel is ran down. Although close to the historic downtown area it was not worth the stay.
3 out of 5
Recommended
for Everyone
by A verified travelerfrom y

Nice upgrades

Posted May 18, 2015
The upgrades were nice the rainfall shower head have it a nice touch. However, There was paint splattered everywhere. Did not seem professional. We could not get parking near our room. The bed was really comfortable.
2 out of 5
by A verified traveler

Way, way overpriced

Posted May 12, 2015
Pros: Very nice reception staff.
Cons: Everything except teh staff.
Location: Not far from downtown Flagstaff, which is very fun.
Don't be fooled by the advertising that makes this look like an upscale hotel. It is mediocre at best. I decided to splurge on a "King Executive Suite" for over $250 for one night. It should have rented for much less than half that amount. The carpet was torn in several places. Wind whistled in the single-pane bedroom window that would not close all the way. The shower dripped all night long. Poorly-patched holes in the bathroom door. Many unpatched screw holes in the wall. Furniture that looked like it had come from Goodwill, with stains and peeling paint. On the plus side, the staff was very nice. Bottom line, this is a budget hotel priced masquerading as a luxury hotel. Avoid it.
3 out of 5
Recommended
for Everyone
by A verified traveler

A work in progress

Posted May 11, 2015
Pros: There's a lot of construction going on, so hopefully they are upgrades.
Cons: They need hooks or a bar to hang things on.
Location: Flagstaff is a great town to visit.
My mom and sister had one room, and they froze the first night. Good news is they moved them to a 2 bedroom suite which was quite nice. We had 4 people (2 kids) in a two bedroom room, there was no place to hang anything, no hooks, no closet, nothing, so that was weird. It was the most inexpensive hotel, which is why we booked it.
3 out of 5
Recommended
for Everyone
by A verified travelerfrom A

Posted May 11, 2015
Not too bad, was ok. The facility needs some improvement.
2 out of 5
by A verified travelerfrom H

Dumpy poorly lit hotel by very noisy train track

Posted May 10, 2015
Rooms were not at all what was pictured online. Trains went by outside all night keeping us awake. Not worth the price.