Ratings based on 433 Verified Reviews

They paid and stayed. We double-checked.
3.0 out of 5
76% of guests recommend
3.4 Room cleanliness
3.3 Service & staff
3.2 Room comfort
3.1 Hotel condition
They paid and stayed.
We double-checked.
2 out of 5
by A verified traveler

Cheap starting to update but needs a ways to go

Posted Apr 13, 2015
Staff was not friendly at all. We came back after a long day out and our room had not been clean. It was 9:00 pm
Comment from Hotel Management
Apr 18, 2015 by GRM, Hotel Management
Hello Donna, Your feedback about your recent hotel experience with us is so much appreciated. I am very concerned about your comment regarding your room. This will be called to the attention o our housekeeping, please accept my apologies for the discomfort. I hope you will allow us a chance to make up for our shortfall.
3 out of 5
Recommended
for Everyone
by A verified traveler

Room need updating

Posted Apr 8, 2015
Room was weird no drawers bar next door was loud drjoeunks in parking lot
Comment from Hotel Management
Apr 18, 2015 by GRM, Hotel Management
Hello Joe, Thank you for staying at Howard Johnson Inn and also for letting us know what you didn’t enjoy during your time with us. Please let us know the room that you stayed in as well as the date of your check in at our hotel so that I can verify your comments and forward it to our management. Thank you again for taking the time to write us a review. We hope that your next stay at Howard Johnson Inn will be worth a 5 star rating.
3 out of 5
Recommended
for Everyone
by A verified travelerfrom phoenix az

Nice hotel but too close to the train

Posted Mar 30, 2015
Place was ok but the train comes by every 5 min or so.
Comment from Hotel Management
Apr 4, 2015 by Manager, Hotel Management
Hello Mari, Thank you for taking the time to leave us a feedback of our hotel. We strive to give you a great experience, and I am pleased to learn that we were able to meet your expectation though I regret to hear that you had a hard time sleeping due to the issue of the trains passing by our hotel. I hope that this will not deter you from enjoying our accommodations and services in the future.
1 out of 5
by A verified travelerfrom British Columbia

Posted Mar 19, 2015
We did not stay even though the room was paid for. The property was supposed to be renovated but it was not.
Comment from Hotel Management
Mar 28, 2015 by Manager, Hotel Management
Dear Guest, I am very sorry for the inconvenience you felt and I regret that we did not meet your standards. Your feedback will be used as reference, we will do our best to implement necessary service improvement. Thank you for staying at Howard Johnson.
2 out of 5
by A verified travelerfrom tucson az

Not a good place to stay

Posted Mar 19, 2015
There are other travel lodge hotel that are better than this one
Comment from Hotel Management
Mar 21, 2015 by Front Desk Manager, Hotel Management
Hi Georgette, Thank you for your sharing your candid assessment about your recent stay. I regret that we failed to meet your expectations, nevertheless, your review will help surely be used as reference so we can further evaluate what we could further improve to serve you better. We hope you will accord us another business and allow us to accommodate your lodging needs on your next visit to Flagstaff.
3 out of 5
by A verified travelerfrom NM

older than the pictures show

Posted Feb 23, 2015
Cons: The facility needs updating.
The hotel was much older that the pictures showed. The train passes by and you can here it every few hours.
Comment from Hotel Management
Mar 6, 2015 by familyinn, Hotel Management
Hello R, Thank you for your forthright comment, I regret that you were not entirely pleased with the quality of accommodation we have provided you. Nevertheless, I hope you will stay with us again the next time you travel to Flagstaff.
2 out of 5
by A verified travelerfrom Flagstaff

Small room

Posted Feb 11, 2015
It was very uncomfortable, people walking around all hours of the night banging on the dorms and such. disappointed.
Comment from Hotel Management
Mar 6, 2015 by familyinn, Hotel Management
Hello Vee, I regret that you were uncomfortable during your recent visit in our hotel. Please know that we value your business and your comfort and convenience is important to us. Your feedback will be forwarded to management and I am certain this will be corrected to avoid further inconvenience. We will make certain guests are requested to level activities to minimal to avoid disturbance to other visitors.
1 out of 5
by A verified traveler

Rude staff

Posted Feb 10, 2015
Staff caused my room of partying in parking lot while me and my wife was asleep and called cops to kick us out we where not kick out do to the responding officers found that it was another room above us partying at there vehicles then when we went to check told me and my wife we where not welcome back
Comment from Hotel Management
Mar 12, 2015 by Guest Relations Manager, Hotel Management
Dear Guest, I am terribly sorry for the unpleasant experience you faced during your stay. Trust that we will make certain that this feedback is verified and addressed accordingly. We are held to provide quality service to all of our guests and I assure you this matter will not go unnoticed.
1 out of 5
Recommended
for Couples
by A verified traveler

TERRIBLE Trains ALL night!

Posted Jan 20, 2015 on Hotels.com
We hardly slept - trains going by about every 15 minutes throughout the night. The tracks run alongside Old Rte 66 all thru this part of town, so every hotel/motel will be affected, but this one has made no effort to stand above the rest with more comfortable accommodations, amenities or service. The room was dingy, carpet sticky - just yuck. Worst stay ever - will never go back, even to Flagstaff. Simply awful.
Comment from Hotel Management
Mar 28, 2015 by Manager, Hotel Management
Dear Guest, I do hear your suggestions for improvement and I apologize if you did not feel that our housekeeping met your own standards of cleanliness, though our own standards are very high and include checking up to ensure that rooms are as clean as can be. I do apologize for any inconveniences that you experienced and hope that you will consider visiting Flagstaff again because this place has a lot to offer for travelers and so does our hotel.
5 out of 5
Recommended
for Families
by Veronica

Posted Jan 20, 2015 on Hotels.com
Comment from Hotel Management
Mar 28, 2015 by Manager, Hotel Management
Hello Veronica, It is rewarding to know that we have effectively provided you with a lodging and amenities that meet your expectations. It is always our ambition to give you a one of a kind memorable experience. We look forward for your next visit!