Ratings based on 295 Verified Reviews

They paid and stayed. We double-checked.
2.9 out of 5
68% of guests recommend
3.4 Room cleanliness
3.3 Service & staff
3.1 Room comfort
3.0 Hotel condition
They paid and stayed.
We double-checked.
4 out of 5
Recommended
for Everyone
by A verified traveler from Houston

One night stay

Posted Sep 14, 2014
We stayed one night. Good location, but close to train track. Might bother some but enjoyable for us. Breakfast was very lacking and not much seating. We ended up eating in resturant adjacent to hotel. It was good, but an expense not planned for.
5 out of 5
Recommended
for Everyone
by A verified traveler from Scottsdale, AZ

Great place for a great price!

Posted Aug 30, 2014
Was looking for a place for one night but would have stayed longer! The view of the mountains was great, location was accessible, great friendly staff and the cafe up front is great bang for the buck. Next time I go up to Flagstaff I won't need to look again!
Comment from Hotel Management
Sep 2, 2014 by familyinn, Hotel Management
Hello, I am glad that you enjoyed the scenery during your during your stay with us and thank you for taking note of your satisfaction with our services. I hope we could have another chance to provide your next lodging needs the next time you visit Flagstaff. Thank you for your business.
2 out of 5
by A verified traveler from Moreno Valley, CA

Overnight stay after drive from Boulder, CO

Posted Aug 25, 2014
I found the beds to be very uncomfortable, too firm and the pillows were too small and too soft. I woke up with leg cramps, a sore back and a stiff neck. By 2:00am it seemed pointless to get the whole family up and out of bed and look for another place for the night after being on the road for 13 hours. In all I probably had 4 hours sleep with another 8 hours driving in front of me. I would had been more rested if I took a nap in the car at a rest area. Breakfast was far under par. At 8:00am they were down to a couple small muffins and fruit loop cereal. We went to McDonalds instead. Not the place for vacationing, nor for an overnight stay. Looking to “get a room” for a few hours though, this would be the place, but pricey even for THAT.
Comment from Hotel Management
Aug 29, 2014 by familyinn, Hotel Management
Thank you for taking the time to complete online survey regarding your recent stay at our hotel. I would like to apologize for failing to exceed your expectations. Your satisfaction is important to us and we will be using the feedback you provided to make improvements to ensure we offer an exceptional experience for our guests in the future.
3 out of 5
by A verified traveler from ca

Hotel room

Posted Aug 24, 2014
Had to ask for a different room. The room that was 1st given to us had a strong musty & cigarette order(non-smoking room). Got a different room a little better, but still had a musty smell.
Comment from Hotel Management
Aug 30, 2014 by familyinn, Hotel Management
Thanks for the great review! Hope to see you again!
3 out of 5
by A verified traveler

Desperate

Posted Aug 11, 2014
201 is a noisy room smelt like old cigarette smoke. It had been renovated beds were fine. A little small for two beds. Staff was greeting friendly at 11:30 pm.
Comment from Hotel Management
Aug 23, 2014 by familyinn, Hotel Management
Thank you so much for your review of our hotel. I am very happy to hear you enjoyed your stay with us. We hope to see you again.
3 out of 5
Recommended
for Everyone
by A verified traveler from C

Nice Stay for what you pay!

Posted Aug 6, 2014
My boyfriend and I only stayed for the night at HJ. The receptionist was efficient but wasn't particularly welcoming, but it didn't bother us. The room was nice! Considering what I was paying, it was quite nice. The only thing that was annoying was the pillows. The pillows were tiny square things that had no support. They couldn't even give you normal pillows. But we only stayed for the night so it was bearable. The train situation was fine, we weren't bothered by it at all. Breakfast is definitely a joke but the diner next door is nice and has good breakfast for a good price :) Overall a comfortable stay and definitely worth the money. A lot of the reviews on here scared me and I almost didn't book but I didn't experience any of the same problems. Just get some real pillows and everyone will be happy!!
Comment from Hotel Management
Aug 23, 2014 by familyinn, Hotel Management
Thank you so much for your review of our hotel. I am very happy to hear you enjoyed your stay with us. Your feedback is highly appreciated and this would be used to improve our facilities.
Comment from Hotel Management
Aug 23, 2014 by familyinn, Hotel Management
Thank you very much for your review regarding your recent stay with us. It's a pleasure to know that you were satisfied with the service that we provide. We apologize for the inconvenience in our facility. Best regards!
1 out of 5
by A verified traveler from utah

Noise! Noise! Noise!

Posted Aug 4, 2014
Pros: not much
Cons: smell and new windows and better pillows. pretty skimpy tiny little square pillows
Location: walk to the bar next door
The overall experience was terrible due to a several issues. The room was very tight not very much walking room for two adults and 1 young child, reminded me of an airline aisle one at a time and no passing. The location is across the street from the railroad tracks which is common for this part of town however the windows are so old and thin every train that passed (every hour all night) was very loud. The motel is old so it did have the old smell to go with it however did not feel dirty. The worst part of our experience after the realization hit that we would be listening to trains all night was that we were located right next door to a bar/lodge and on the weekends have live music. It really got rolling after about 1:00 am, could be great if you wanted to party and have a place to crawl home. I have to say the only saving grace was the really loud air conditioner, which on its own would have been a negative, was loud enough to drown out the live booming music and muffle the freight trains. Overall skip this one and be sure to plan ahead to reserve a better location when arriving tired in flagstaff on a friday night at 8 pm without a reservation.
Comment from Hotel Management
Aug 24, 2014 by familyinn, Hotel Management
Thank you for taking the time to complete online survey regarding your recent stay at our hotel. I would like to apologize for failing to exceed your expectations. Your satisfaction is important to us and we will be using the feedback you provided to make improvements to ensure we offer an exceptional experience for our guests in the future.
Comment from Hotel Management
Aug 24, 2014 by familyinn, Hotel Management
Thank you for taking the time to complete online survey regarding your recent stay at our hotel. I would like to apologize for failing to exceed your expectations. Your satisfaction is important to us and we will be using the feedback you provided to make improvements to ensure we offer an exceptional experience for our guests in the future.
2 out of 5
by A verified traveler from Tucson

expensive for what they offer

Posted Jul 31, 2014
Pros: at least it was clean and new paint.
Cons: the breakfast should be nice for the price...
Location: 3.5 miles form downtown
They include a breakfast but it is almost nothing because they own the restaurant attached to the hotel and they want you to go pay there. The breakfast table weren't clean and the front desk was just texting her phone. I won't recommend this hotel.
Comment from Hotel Management
Aug 4, 2014 by familyinn, Hotel Management
Hello Mr. Alan, I deeply regret that you faced such unpleasant customer service during your stay. Please know that your satisfaction is very important as we want to have consistent business with all of our guests. Your concern will definitely not go unnoticed as I will submit your concern to our management including your feedback on our breakfast selection. Please know that our restaurant is to offer other options for our guest aside from our standard breakfast meal. Thank you for choosing to stay with us. We will make certain to provide you better services on your next stay.
3 out of 5
by A verified traveler from Oakland, TN

It was OK for the night.

Posted Jul 30, 2014
Pros: Nice room and bed.
Cons: Breakfast and staff
Location: Near the train tracks but not bad, Nice restaurant up front
The room has been remodeled recently. Most everything was good in the room. It was a little cramped for room. The bed was comfortable. The A/C worked good. The bathroom was ok no issues. Yes there is a train that you will hear, but this is Flagstaff, what do you expect? The town centers around the train tracks and I-40. My biggest issue was breakfast and the staff. The Clerk was less than eager to do anything. The breakfast was a joke. Yes they had cereal, but no spoons and no bowls. So good luck with that one.
Comment from Hotel Management
Aug 4, 2014 by familyinn, Hotel Management
Hello Miss Deanna, I am glad that you were comfortable in the room assigned to you. We appreciate your time in completing the survey and sharing your experience during your stay. Please accept my apologies for the manner you were attended by our clerk as well as our breakfast served. I will submit your feedback and concerns to our management. I assure you that they will carefully look into the matter and addressed accordingly. We hope to have you again soon and allow us to serve you better breakfast and welcoming ambiance on your next visit. Thank you for your business.
2 out of 5
by A verified traveler

Too close to main busy street.

Posted Jul 26, 2014
Pros: Accommodations were not too bad for the price.
Cons: Better sweeping outside the rooms.D
Location: Didn't go site seeing was there on business.
Motel is too close to the busy street and the railroad. Heard trains going by all night. Other guests were too noisy. Police had to be called one night to take away a drunk person. We will not stay at this motel again.Accom
Comment from Hotel Management
Aug 4, 2014 by familyinn, Hotel Management
Hello, I apologize for the unpleasant experience you faced during your stay. Please know that our guests comfort and safety remain our top priority. I assure you that we will do our best to handle this same situation differently in the future. I hope you will give us another chance to provide you improved services in the future. Thank you very much for your business.