Ratings based on 332 Verified Reviews

They paid and stayed. We double-checked.
2.9 out of 5
72% of guests recommend
3.4 Room cleanliness
3.3 Service & staff
3.1 Room comfort
3.0 Hotel condition
They paid and stayed.
We double-checked.
5 out of 5
Recommended
for Everyone
by A verified travelerfrom Phoenix

New remodel clean

Posted Nov 26, 2014
Hotel check in quick and easy. Beds nice. Hotel is older but the remodel is real nice at this time. Close to train if that noise bothers you. Right next to the Museum Club so this can be convenient or noisier on the weekends depending on how you look at it. Couldn't find wifi but I was in late and gone early so not too vital for me. I would've stayed another night and been more than pleased. Had a great week day rate.
1 out of 5
by A verified travelerfrom Flagstaff, AZ

Worst motel I have even stayed in.

Posted Nov 2, 2014
Pros: Nothing
Cons: Everything
Location: Location is passable but too far East on Rt. 66 where there are very few decent restaurants. It is near the interstate which is a positive for many.
My room had a view of the back of a tire company, with stacks of tires leading out onto a barren ugly lot. Also the back of a terrible restaurant with lots of noise. The TV barely worked, and the switch inside the front door controlled the outlet for the TV and microwave and not lights...what the? The room was tiny, and I had to squeeze by the table with the microwave to get to the bathroom. The train is so close the building rattles every hour and the horn is LOUD.
Comment from Hotel Management
Nov 6, 2014 by familyinn, Hotel Management
Hello Mr. Rick, I apologize for the unpleasant experience you had during your stay. I will send request to check on your concerns and address accordingly. Allow us to better serve you on your next visit, please do not hesitate to call our attention should you have concerns or if you need assistance. We will surely attend to you promptly and make certain you will be more comfortable. Thank you for staying with us.
4 out of 5
Recommended
for Everyone
by A verified travelerfrom Phoenix, Az

Posted Oct 30, 2014
The hotel was great, the rooms, the staff, easy access to freeways and good location to all places we needed to go to but the only thing is we could hear the loud train at night.
Comment from Hotel Management
Nov 3, 2014 by familyinn, Hotel Management
Hello Ceb_Fam, Thank you for letting us know that you had a great experience with us during your recent visit. it is our goal to provide our guests nothing less than great experience every time you stay with us. I can assure you that we will find a more comfortable room so you can rest well.
4 out of 5
Recommended
for Everyone
by A verified travelerfrom England

Would reccommend

Posted Oct 25, 2014
Fine hotel, really good value. Not too far from central Flagstaff. A/C didnt work in our room. Would definately reccommend
Comment from Hotel Management
Oct 31, 2014 by familyinn, Hotel Management
Hello Miss Olivia, We thank you for the opportunity of having your business and for your time in sharing your thoughts about your recent stay in our hotel. Please know that we are committed in providing the best value services and quality accommodation. Your positive feedback ensures we have accomplished our tasks. We will do our best to make your next stay even more pleasant experience.
3 out of 5
Recommended
for Business Travelers
by A verified traveler

get what you pay for

Posted Oct 6, 2014
Pros: price. at the end of the day you know what you're getting at Ho Jo's so if you just need a place to sleep that isnt glorious they are perfect
Cons: power outlet issues.
room wasn't ready at 3, despite an early check in. was not ready until 4:30. not a single easily findable power outlet near the bed/nightstands, had to charge phone in the bathroom.
Comment from Hotel Management
Oct 8, 2014 by familyinn, Hotel Management
Hello, I apologize for the inconvenience during your stay with us. Please provide us the date of your stay and the room number assigned to you. I will accelerate your feedback so that this is verified and addressed accordingly. Thank you for your business.
4 out of 5
Recommended
for Everyone
by A verified travelerfrom Houston

One night stay

Posted Sep 14, 2014
We stayed one night. Good location, but close to train track. Might bother some but enjoyable for us. Breakfast was very lacking and not much seating. We ended up eating in resturant adjacent to hotel. It was good, but an expense not planned for.
Comment from Hotel Management
Sep 15, 2014 by familyinn, Hotel Management
Hello Miss Kathy, I apologize that we failed to meet your approval on the breakfast served. I will accelerate your comment for evaluation. Trust that your concerns are taken seriously, this will not go unnoticed. We will make sure that you will be well provided on your next visit. I am glad that the noise from the train tracks did not bother you. Thank you for your business.
5 out of 5
Recommended
for Everyone
by A verified travelerfrom Scottsdale, AZ

Great place for a great price!

Posted Aug 30, 2014
Was looking for a place for one night but would have stayed longer! The view of the mountains was great, location was accessible, great friendly staff and the cafe up front is great bang for the buck. Next time I go up to Flagstaff I won't need to look again!
Comment from Hotel Management
Sep 2, 2014 by familyinn, Hotel Management
Hello, I am glad that you enjoyed the scenery during your during your stay with us and thank you for taking note of your satisfaction with our services. I hope we could have another chance to provide your next lodging needs the next time you visit Flagstaff. Thank you for your business.
2 out of 5
by A verified travelerfrom Moreno Valley, CA

Overnight stay after drive from Boulder, CO

Posted Aug 25, 2014
I found the beds to be very uncomfortable, too firm and the pillows were too small and too soft. I woke up with leg cramps, a sore back and a stiff neck. By 2:00am it seemed pointless to get the whole family up and out of bed and look for another place for the night after being on the road for 13 hours. In all I probably had 4 hours sleep with another 8 hours driving in front of me. I would had been more rested if I took a nap in the car at a rest area. Breakfast was far under par. At 8:00am they were down to a couple small muffins and fruit loop cereal. We went to McDonalds instead. Not the place for vacationing, nor for an overnight stay. Looking to “get a room” for a few hours though, this would be the place, but pricey even for THAT.
Comment from Hotel Management
Aug 29, 2014 by familyinn, Hotel Management
Thank you for taking the time to complete online survey regarding your recent stay at our hotel. I would like to apologize for failing to exceed your expectations. Your satisfaction is important to us and we will be using the feedback you provided to make improvements to ensure we offer an exceptional experience for our guests in the future.
2 out of 5
Recommended
by A verified traveler

Posted Aug 25, 2014 on Hotels.com
Comment from Hotel Management
Aug 30, 2014 by Manager, Hotel Management
Thank you for taking the time to complete online survey regarding your recent stay at our hotel. I would like to apologize for failing to exceed your expectations. Your satisfaction is important to us and we will be using the feedback you provided to make improvements to ensure we offer an exceptional experience for our guests in the future.
3 out of 5
by A verified travelerfrom ca

Hotel room

Posted Aug 24, 2014
Had to ask for a different room. The room that was 1st given to us had a strong musty & cigarette order(non-smoking room). Got a different room a little better, but still had a musty smell.
Comment from Hotel Management
Aug 30, 2014 by familyinn, Hotel Management
Thanks for the great review! Hope to see you again!