Ratings based on 359 Verified Reviews

They paid and stayed. We double-checked.
3.0 out of 5
73% of guests recommend
3.4 Room cleanliness
3.2 Service & staff
3.2 Room comfort
3.0 Hotel condition
They paid and stayed.
We double-checked.
3 out of 5
Recommended
for Everyone
by A verified traveler

Posted Dec 2, 2014
The room was pretty clean. Had cobwebs in the window of the bathroom but otherwise was clean. There was some noise at night but overall was clean and comfortable.
Comment from Hotel Management
Dec 7, 2014 by familyinn, Hotel Management
Hello, Thank you for giving us an overall review of your stay at Howard Johnson Inn. I do apologize for the discomfort you experienced with the noise at night, but I'm glad we were able to meet your expectations of cleanliness and service. We hope that we could have another opportunity to provide you with the accommodations and hotel service that will hopefully exceed your expectations.
5 out of 5
Recommended
for Everyone
by A verified traveler

A bargain treasure.

Posted Dec 2, 2014
I booked a room with a king sized bed for my girlfriend and I. We stayed for one night and we're very satisfied with our stay. The hotel receptionist was extremely friendly! She asked if I was bringing a pet along. If I'd known, I would have brought my pet to stay with us. The hotel was updated and clean. The pillows were very comfortable but small. The sheets were clean. We were given enough towels. For $40/night, I don't think it could get any better. There is a train right next to the hotel but it wasn't a bother for us. I'd say booking a room here is definitely worth it.
Comment from Hotel Management
Dec 7, 2014 by familyinn, Hotel Management
Hello, Thank you for choosing to stay at Howard Johnson Inn. We are glad that you were satisfied with the hospitality of our staff and the room that was provided for you during your check in. I hope that we could accommodate you again soon and hopefully you’ll bring along your pet with you during your next stay with us.
5 out of 5
Recommended
for Everyone
by A verified travelerfrom Phoenix

New remodel clean

Posted Nov 26, 2014
Hotel check in quick and easy. Beds nice. Hotel is older but the remodel is real nice at this time. Close to train if that noise bothers you. Right next to the Museum Club so this can be convenient or noisier on the weekends depending on how you look at it. Couldn't find wifi but I was in late and gone early so not too vital for me. I would've stayed another night and been more than pleased. Had a great week day rate.
Comment from Hotel Management
Dec 6, 2014 by familyinn, Hotel Management
Hello Scott, We are grateful that our efforts to improve our accommodations has made quite an impression on you. I regret that you had to leave soon but it is so rewarding to hear that we were able to give you a five star experience. We look forward to your next visit!
4 out of 5
Recommended
for Everyone
by A verified travelerfrom Arizona

Nice place to stay while visiting the Grand Canyon

Posted Nov 25, 2014
Pros: The staff are all very kind and accommodating. We will definitely stay here again!
Cons: The building was older but we could tell there had been recent improvements, such as paint and new amenities.
Location: The Museum Club is right next door. They had live country music. It was a real fun night out for my husband and I.
My family and I stayed here on a Saturday night. We got two rooms and the staff was kind enough to make certain our rooms were right next to each other. My children are all teenagers so I felt very secure having them close. We ate supper in the restaurant attached to the hotel and had a great meal. My husband was VERY pleased that his steak was cooked to perfection. He made it a point to thank the chef personally. The kids went to the free breakfast the next morning and said it was good. They had cereal, fruit, danish, muffins, juice and coffee. This filled them up as dad and I took advantage of sleeping in :-) We loved that we could have our dog stay with us. While walking him in the morning we noticed the train pass by right across the street. We did not hear it from the room. Too bad, I LOVE the sound of the trains.
Comment from Hotel Management
Dec 7, 2014 by familyinn, Hotel Management
Hello Donna, Thank you for sharing with us your experience at our hotel. Hearing about how our efforts to give you a pleasant and accommodating experience have been successful is very rewarding for every member of our staff and management team. We hope you and your family will stop by again during your trip to the Grand Canyon and hopefully you will get to hear the sound of the trains.
1 out of 5
by A verified travelerfrom Flagstaff, AZ

Worst motel I have even stayed in.

Posted Nov 2, 2014
Pros: Nothing
Cons: Everything
Location: Location is passable but too far East on Rt. 66 where there are very few decent restaurants. It is near the interstate which is a positive for many.
My room had a view of the back of a tire company, with stacks of tires leading out onto a barren ugly lot. Also the back of a terrible restaurant with lots of noise. The TV barely worked, and the switch inside the front door controlled the outlet for the TV and microwave and not lights...what the? The room was tiny, and I had to squeeze by the table with the microwave to get to the bathroom. The train is so close the building rattles every hour and the horn is LOUD.
Comment from Hotel Management
Nov 6, 2014 by familyinn, Hotel Management
Hello Mr. Rick, I apologize for the unpleasant experience you had during your stay. I will send request to check on your concerns and address accordingly. Allow us to better serve you on your next visit, please do not hesitate to call our attention should you have concerns or if you need assistance. We will surely attend to you promptly and make certain you will be more comfortable. Thank you for staying with us.
4 out of 5
Recommended
for Everyone
by A verified travelerfrom Phoenix, Az

Posted Oct 30, 2014
The hotel was great, the rooms, the staff, easy access to freeways and good location to all places we needed to go to but the only thing is we could hear the loud train at night.
Comment from Hotel Management
Nov 3, 2014 by familyinn, Hotel Management
Hello Ceb_Fam, Thank you for letting us know that you had a great experience with us during your recent visit. it is our goal to provide our guests nothing less than great experience every time you stay with us. I can assure you that we will find a more comfortable room so you can rest well.
4 out of 5
Recommended
for Everyone
by A verified travelerfrom England

Would reccommend

Posted Oct 25, 2014
Fine hotel, really good value. Not too far from central Flagstaff. A/C didnt work in our room. Would definately reccommend
Comment from Hotel Management
Oct 31, 2014 by familyinn, Hotel Management
Hello Miss Olivia, We thank you for the opportunity of having your business and for your time in sharing your thoughts about your recent stay in our hotel. Please know that we are committed in providing the best value services and quality accommodation. Your positive feedback ensures we have accomplished our tasks. We will do our best to make your next stay even more pleasant experience.
3 out of 5
Recommended
for Business Travelers
by A verified traveler

get what you pay for

Posted Oct 6, 2014
Pros: price. at the end of the day you know what you're getting at Ho Jo's so if you just need a place to sleep that isnt glorious they are perfect
Cons: power outlet issues.
room wasn't ready at 3, despite an early check in. was not ready until 4:30. not a single easily findable power outlet near the bed/nightstands, had to charge phone in the bathroom.
Comment from Hotel Management
Oct 8, 2014 by familyinn, Hotel Management
Hello, I apologize for the inconvenience during your stay with us. Please provide us the date of your stay and the room number assigned to you. I will accelerate your feedback so that this is verified and addressed accordingly. Thank you for your business.
4 out of 5
Recommended
by fred tadayafrom flagstaff az

not so desirable

Posted Sep 16, 2014 on Hotels.com
great
Comment from Hotel Management
Nov 22, 2014 by Manager, Hotel Management
Hello Mr. Fred, I am glad that you had a great stay with us. Thank you for choosing to stay in our hotel and for your positive feedback on the accommodation we provided during your stay. We hope to have another chance to have again on your next visit to Flagstaff.
3 out of 5
Recommended
by Christinefrom Deutschland

Howard Johnson Flagstaff

Posted Sep 15, 2014 on Hotels.com
Kleines Zimmer mit eigenem Bad in typisch amerikanischen Motel-Stil. Frühstück war nichts besonderes. Toast, Marmelade, Saft, Kaffee und Milch. Ein paar Muffins und Donouts gab es auch. Das Zimmer und das Bad waren sauber, aber man darf nicht viel erwarten. Flagstaff diente uns auf unserem Road Trip als Zwischenstopp auf dem Weg zum Grand Canyon. Für eine Nacht war es ideal und in 1,5 Stunden waren wir am Grand Canyon.
Comment from Hotel Management
Nov 22, 2014 by Manager, Hotel Management
Hallo Frau Christine, Vielen Dank für die Detaillierung Ihre Erfahrungen während Ihres Aufenthaltes in unserem Hotel. Bitte beachten Sie, dass unsere Gäste das Feedback zu schätzen, da sie uns helfen, zu identifizieren, was wir noch tun können, um die Qualität der Dienstleistungen, die wir für Sie zu verbessern. Ich werde für unser Management reichen Sie Ihre Bewertung. Ich versichere Ihnen, dass dies als zukünftige Referenz verwendet werden, da wir weiterhin in Auftrag zu Ihrer vollsten Zufriedenheit das nächste Mal besuchen Sie uns verdienen streben.