Ratings based on 276 Verified Reviews

They paid and stayed. We double-checked.
2.9 out of 5
67% of guests recommend
3.4 Room cleanliness
3.3 Service & staff
3.1 Room comfort
2.9 Hotel condition
They paid and stayed.
We double-checked.
3 out of 5
by A verified traveler

Desperate

Posted Aug 11, 2014
201 is a noisy room smelt like old cigarette smoke. It had been renovated beds were fine. A little small for two beds. Staff was greeting friendly at 11:30 pm.
3 out of 5
Recommended
for Everyone
by A verified traveler from C

Nice Stay for what you pay!

Posted Aug 6, 2014
My boyfriend and I only stayed for the night at HJ. The receptionist was efficient but wasn't particularly welcoming, but it didn't bother us. The room was nice! Considering what I was paying, it was quite nice. The only thing that was annoying was the pillows. The pillows were tiny square things that had no support. They couldn't even give you normal pillows. But we only stayed for the night so it was bearable. The train situation was fine, we weren't bothered by it at all. Breakfast is definitely a joke but the diner next door is nice and has good breakfast for a good price :) Overall a comfortable stay and definitely worth the money. A lot of the reviews on here scared me and I almost didn't book but I didn't experience any of the same problems. Just get some real pillows and everyone will be happy!!
1 out of 5
by A verified traveler from utah

Noise! Noise! Noise!

Posted Aug 4, 2014
Pros: not much
Cons: smell and new windows and better pillows. pretty skimpy tiny little square pillows
Location: walk to the bar next door
The overall experience was terrible due to a several issues. The room was very tight not very much walking room for two adults and 1 young child, reminded me of an airline aisle one at a time and no passing. The location is across the street from the railroad tracks which is common for this part of town however the windows are so old and thin every train that passed (every hour all night) was very loud. The motel is old so it did have the old smell to go with it however did not feel dirty. The worst part of our experience after the realization hit that we would be listening to trains all night was that we were located right next door to a bar/lodge and on the weekends have live music. It really got rolling after about 1:00 am, could be great if you wanted to party and have a place to crawl home. I have to say the only saving grace was the really loud air conditioner, which on its own would have been a negative, was loud enough to drown out the live booming music and muffle the freight trains. Overall skip this one and be sure to plan ahead to reserve a better location when arriving tired in flagstaff on a friday night at 8 pm without a reservation.
2 out of 5
by A verified traveler from Tucson

expensive for what they offer

Posted Jul 31, 2014
Pros: at least it was clean and new paint.
Cons: the breakfast should be nice for the price...
Location: 3.5 miles form downtown
They include a breakfast but it is almost nothing because they own the restaurant attached to the hotel and they want you to go pay there. The breakfast table weren't clean and the front desk was just texting her phone. I won't recommend this hotel.
Comment from Hotel Management
Aug 4, 2014 by familyinn, Hotel Management
Hello Mr. Alan, I deeply regret that you faced such unpleasant customer service during your stay. Please know that your satisfaction is very important as we want to have consistent business with all of our guests. Your concern will definitely not go unnoticed as I will submit your concern to our management including your feedback on our breakfast selection. Please know that our restaurant is to offer other options for our guest aside from our standard breakfast meal. Thank you for choosing to stay with us. We will make certain to provide you better services on your next stay.
3 out of 5
by A verified traveler from Oakland, TN

It was OK for the night.

Posted Jul 30, 2014
Pros: Nice room and bed.
Cons: Breakfast and staff
Location: Near the train tracks but not bad, Nice restaurant up front
The room has been remodeled recently. Most everything was good in the room. It was a little cramped for room. The bed was comfortable. The A/C worked good. The bathroom was ok no issues. Yes there is a train that you will hear, but this is Flagstaff, what do you expect? The town centers around the train tracks and I-40. My biggest issue was breakfast and the staff. The Clerk was less than eager to do anything. The breakfast was a joke. Yes they had cereal, but no spoons and no bowls. So good luck with that one.
Comment from Hotel Management
Aug 4, 2014 by familyinn, Hotel Management
Hello Miss Deanna, I am glad that you were comfortable in the room assigned to you. We appreciate your time in completing the survey and sharing your experience during your stay. Please accept my apologies for the manner you were attended by our clerk as well as our breakfast served. I will submit your feedback and concerns to our management. I assure you that they will carefully look into the matter and addressed accordingly. We hope to have you again soon and allow us to serve you better breakfast and welcoming ambiance on your next visit. Thank you for your business.
2 out of 5
by A verified traveler

Too close to main busy street.

Posted Jul 26, 2014
Pros: Accommodations were not too bad for the price.
Cons: Better sweeping outside the rooms.D
Location: Didn't go site seeing was there on business.
Motel is too close to the busy street and the railroad. Heard trains going by all night. Other guests were too noisy. Police had to be called one night to take away a drunk person. We will not stay at this motel again.Accom
Comment from Hotel Management
Aug 4, 2014 by familyinn, Hotel Management
Hello, I apologize for the unpleasant experience you faced during your stay. Please know that our guests comfort and safety remain our top priority. I assure you that we will do our best to handle this same situation differently in the future. I hope you will give us another chance to provide you improved services in the future. Thank you very much for your business.
3 out of 5
Recommended
for Everyone
by A verified traveler

Posted Jul 21, 2014
Location: Good location withseveral restaurants close
It was clean andcomfortable. The only downfall was the train tracks very close.
Comment from Hotel Management
Jul 26, 2014 by familyinn, Hotel Management
Hello, Thank you for completing the online survey for our hotel. I regret that you were not completely satisfied during your stay with us. I hope you will accord us another opportunity to serve you the next time you are in town, please specify your room preference to our front desk staff, I assure you they will do their best to attend to you.
2 out of 5
by A verified traveler from Albuquerque,NM

Train noise

Posted Jul 15, 2014
First time booking online, didn't realize I couldn't choose downstairs which was important since our hip surgery. Also, a train drove by across the street every 10 minutes all night long. The most surprising thing was the size of the room. It was this odd little corner of a room with very nice furniture and almost no room to get around. I felt like it was added to accommodate low price internet orders. But, at least bit was all pretty with marble counters and nice tile shower (no tub) and a fridge and microwave.
Comment from Hotel Management
Jul 27, 2014 by familyinn, Hotel Management
Hello Miss Shiela, I regret that we were not able to provide the specific room you needed during your stay. I will submit your concerns to our management to check on the possibility of choosing specific room to suit special needs during online booking. Allow us to better serve you on your next visit to Flagstaff.
1 out of 5
by A verified traveler from phoenix

Fourth of July

Posted Jul 6, 2014
When we pulled into this hotel we couldn't believe we had paid $150 for one night. We left to go explore flagstaff and upon return our keys did not work. We had to wait for the maintenance guy to change out the machine( about 20 minutes) the beds are hard, bathroom and other lights did not work. The remote for the tv did not work. The only decent thing about the place was the staff was helpful getting us back into our room.
Comment from Hotel Management
Jul 14, 2014 by familyinn, Hotel Management
Hello Nikki, I apologize if you had experienced using our amenities and I hope our staff have given their best efforts to make your stay at our hotel a comfortable experience. I will submit your concerns regarding the beds, bathroom and other lights, as well as the tv remote, I am sure our management will carefully look into the matter to address your concern appropriately. We hope you will come stay with us again soon.
3 out of 5
Recommended
for Everyone
by A verified traveler

Ok stay.

Posted Jul 2, 2014
Pros: close to highways. and IHOP :)
Location: near major highways.
Ok stay, its whats expected from a motel establishment.
Comment from Hotel Management
Jul 14, 2014 by familyinn, Hotel Management
Hello Garry Thank you for completing the online survey for our hotel and for giving a feedback score for our hotel. Trust that we will do our best to improve the quality of accommodation during your next stay with us. Your satisfaction completes our business.