Exterior

Reviews of La Quinta Inn & Suites by Wyndham Flagstaff

2.5 out of 5
La Quinta Inn & Suites by Wyndham Flagstaff
2015 S Beulah Blvd, Flagstaff, AZ

Reviews

8.8

Excellent

Rating 10 - Excellent. 1214 out of 1890 reviews" "
Rating 8 - Good. 389 out of 1890 reviews" "
Rating 6 - Okay. 152 out of 1890 reviews" "
Rating 4 - Poor. 74 out of 1890 reviews" "
Rating 2 - Terrible. 61 out of 1890 reviews" "

9.2/10

Cleanliness

9.0/10

Staff & service

8.8/10

Amenities

9.0/10

Property conditions & facilities

8.8/10

Eco-friendliness

Reviews

10/10 Excellent

Cindy

Front desk person was very helpful!
Stayed 1 night in Apr 2024

10/10 Excellent

Brandon

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Apr 2024

10/10 Excellent

Stephen

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Excellent
Stayed 1 night in Apr 2024
Response from Manager on Apr 25, 2024
Hello Stephen,We are delighted to hear that you had an excellent experience at our hotel. Your satisfaction is our top priority and we appreciate your positive feedback. We hope to welcome you back soon for another wonderful stay.

10/10 Excellent

Wendy

Business traveler
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great service
Stayed 1 night in Apr 2024
Response from Manager on Apr 25, 2024
Hello Wendy,We are delighted to hear that you enjoyed our service during your stay. Your feedback is greatly appreciated. We strive to provide exceptional experiences for all our guests. Thank you for choosing to stay with us.

8/10 Good

Nhan

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great customer service.
Stayed 3 nights in Apr 2024
Response from Manager on Apr 24, 2024
Hello Nhan,We are pleased to hear that you were satisfied with the customer service during your stay. Your feedback is valuable to us as we continually strive to make improvements. If you have any other comments or suggestions, please feel free to reach out to our management team directly. Thank you for sharing your experience with us.

10/10 Excellent

Frank

Liked: Property conditions & facilities
Stayed 1 night in Apr 2024
Response from Manager on Apr 24, 2024
Hello Frank,We are delighted to hear that you had a wonderful experience during your stay with us. We hope to welcome you back again soon for another fantastic stay!

10/10 Excellent

Dave

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Flagstaff is a wonderful town. This is a good place to spend the night.
Stayed 1 night in Apr 2024
Response from Manager on Apr 23, 2024
Hello Dave,We are delighted to hear that you had a pleasant stay in Flagstaff. We appreciate your kind words about our hotel and we hope to welcome you back in the future. Thank you for choosing to stay with us.

10/10 Excellent

Brenda

Liked: Staff & service, amenities, property conditions & facilities
.
Stayed 1 night in Apr 2024
Response from Manager on Apr 23, 2024
Hello Brenda,Your five-star rating is greatly appreciated. We are thrilled to hear that you enjoyed staying in our hotel. Thank you so much, waiting to serve you again!

6/10 Okay

Fernando

Traveled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
Nice place.. but just average.
Stayed 2 nights in Apr 2024
Response from Manager on Apr 23, 2024
Hello Fernando, We appreciate your feedback and are glad you found our hotel pleasant. Your opinion is valuable to us as we strive to improve our guests' experience. Thank you for sharing your thoughts with us.

10/10 Excellent

Debra, honolulu

Liked: Cleanliness, staff & service, property conditions & facilities
It is not facing a busy street or intersection which made access much more convenient, as well as quieter. Also, nice to have the included breakfast before heading out.
Stayed 2 nights in Apr 2024
Response from Manager on Apr 23, 2024
Hello Debra,We're delighted to hear you found our location convenient and peaceful during your stay. It's great to know you enjoyed our complimentary breakfast to start your day off right. We appreciate your kind feedback and hope to welcome you back for another enjoyable stay soon.

10/10 Excellent

Nicole

Traveled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very clean, great amenities, quiet and family friendly.
Stayed 1 night in Apr 2024

10/10 Excellent

Jeff

Liked: Cleanliness, staff & service, property conditions & facilities
Loved how the Hotel felt like we were in the mountains, even though we were downtown
Stayed 1 night in Apr 2024
Response from General Manager on Apr 19, 2024
It's rewarding to learn that we exceeded your expectations, most especially with the accommodations, hospitality from our staff and cleanliness of our guest rooms. On behalf of our entire staff, we thank you for your business and we hope to see you again soon when your travels bring you back to the area!

10/10 Excellent

Paul

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very nice place in a great area.
Stayed 3 nights in Apr 2024
Response from General Manager on Apr 20, 2024
It's rewarding to learn that we exceeded your expectations, most especially with the accommodations, hospitality from our staff and cleanliness of our guest rooms. On behalf of our entire staff, we thank you for your business and we hope to see you again soon when your travels bring you back to the area!

10/10 Excellent

Stacey

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very nice clean room
Stayed 1 night in Feb 2024

10/10 Excellent

Willard

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The breakfast appears to be understaffed. Cold eggs and bacon cooked beyound recognition. Otherwise the breakfast was good. We loved the room and the staff was very friendly. Oh yes, keeping some quarters on hand would make using the laundry much more convenient. We would certainly stay with you again.
Stayed 3 nights in Apr 2024
Response from Manager on Apr 23, 2024
Hello Willard, Thank you for taking the time to share your detailed feedback with us. We're pleased to hear you enjoyed your room and found our staff to be friendly. Your comments about breakfast and the laundry service are duly noted and will be shared with the team for further review. We look forward to the opportunity to welcome you back in the future.

6/10 Okay

David

Business traveler, Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Not sure what kind of mattresses they use but the wife and I both work up with sore backs.
Stayed 1 night in Apr 2024
Response from Manager on Apr 18, 2024
Hello David, We are sorry to hear about your discomfort during your stay. Our mattresses are typically well-received, but we understand that comfort preferences can vary. We appreciate your feedback and will share your comments with our team for review.

8/10 Good

Ralph

Business traveler
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Clean, up to date, amenities excellent. con: doors close loudly!
Stayed 1 night in Apr 2024
Response from General Manager on Apr 16, 2024
We are so glad we were able to provide you with such a wonderful experience and we hope you will come back to see us again on your next trip to the area!

2/10 Terrible

Piriya

Traveled with partner
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
Very disappointed, Probably the worst hotel I’ve ever stay. My room floor was sticky and found chapstick that wasn’t mine on the floor next to bed. First day housekeeping lady with cart full of towels walked right in as soon as elevator open on the first floor, she stood there blocking us from walking out, and she look at us like we were in the wrong. So I don’t know if hotel didn’t train their employee for basic manner. After that we got breakfast at 8:30am (breakfast 6-9am) and there only fews pieces of sausage on the tray, no egg, no waffle batter, syrup or butter. There were full of people at that time waiting for food refill, I heard people asked employee at the register, he said about 10 more min. She refill the food almost 9am, people were in line for food. The 2nd day was worst, came to get breakfast at 8:15am and almost everything ran out, even hot coffee, eggs, waffle batter, no milk for cereal. The drink machine out of order so no water, I asked lady who seem like she the only one who work at breakfast area and she answered me with the attitude like I was annoying her. I heard at least 5 people were complained about breakfast, and 1 family of 5 had to told their kids that they can’t wait for breakfast or they will be late for tour. I don’t know what the problem if hotel short staffs or were trying to cut budget by not have enough staff working but this is not okay. If hotel can’t provide hot breakfast then don’t advertising that they have free breakfast.
Stayed 3 nights in Apr 2024
Response from Manager on Apr 17, 2024
Hello Piriya, We appreciate you taking the time to share your feedback with us. We apologize for any inconveniences during your stay and will share your comments with the team for further review and improvement. Your experience is not reflective of the high standards we strive to maintain. We hope that you will consider reaching out to our management directly to discuss your concerns in more detail.

10/10 Excellent

John

Traveled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Good
Stayed 1 night in Mar 2024
Response from Manager on Apr 17, 2024
Hello John,We appreciate you taking the time to share your feedback with us. If there's anything we can do to enhance your experience in the future, please feel free to reach out to our management team directly. Thank you for staying with us.

10/10 Excellent

Kristin

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Best LaQuinta I’ve ever stayed at- super friendly/helpful, very clean, great breakfast, and staff was excellent!
Stayed 4 nights in Apr 2024
Response from Manager on Apr 17, 2024
Hello Kristin,We are delighted to hear that you enjoyed a pleasant stay with us. Our team strives to provide exceptional service and a clean environment for all our guests to enjoy. Your positive feedback on the breakfast and staff is truly appreciated. We hope to welcome you back in the future for another wonderful experience!

10/10 Excellent

Rachel

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Absolutely amazing and clean and modern. Loved it!
Stayed 1 night in Apr 2024
Response from Manager on Apr 17, 2024
Hello Rachel,We are delighted to hear that you enjoyed your stay with us! Providing a clean and modern environment is always our priority. Your positive feedback is greatly appreciated.

10/10 Excellent

Mark

Traveled with pets
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
In my opinion, this was hands down the best La Quinta hotel my wife and I have ever stayed!
Stayed 3 nights in Apr 2024
Response from Manager on Apr 17, 2024
Hello Mark,We appreciate your wonderful feedback on your recent stay with us at La Quinta. It's fantastic to hear that you had such a positive experience, and we're thrilled that you enjoyed our hotel. Thank you for taking the time to share your thoughts with us.

6/10 Okay

Darek

Traveled with family and small children
Air conditioner loud and thin walls
Stayed 1 night in Feb 2024
Response from Manager on Apr 16, 2024
Hello Darek, We apologize for the inconvenience you experienced with the noise level and room walls during your stay. Your feedback is valuable to us as we continuously strive to improve our guests' experience. We recommend reaching out to our management team to address any concerns directly and assist in finding a suitable resolution.

10/10 Excellent

Gerald

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Apr 2024
Response from General Manager on Apr 15, 2024
It's rewarding to learn that we exceeded your expectations, most especially with the accommodations, hospitality from our staff and cleanliness of our guest rooms. On behalf of our entire staff, we thank you for your business and we hope to see you again soon when your travels bring you back to the area!

10/10 Excellent

Lynn

Traveled with partner, Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Breakfast was great with so many options including eggs, bacon and fresh self-made waffles.
Stayed 1 night in Apr 2024
Response from Manager on Apr 14, 2024
Hello Lynn,We appreciate your positive feedback regarding our breakfast offerings, including the variety of options available. Your satisfaction is important to us, and we're delighted you enjoyed the selection during your stay. Thank you for sharing your experience with us.

10/10 Excellent

Cheryl

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Exceptionally friendly staff. Lovely room. Great location.
Stayed 1 night in Apr 2024
Response from Manager on Apr 14, 2024
Hello Cheryl,We're delighted to hear that you enjoyed the friendliness of our staff, the room, and our location during your stay. Your positive feedback is greatly appreciated, and we hope to welcome you back in the future to create more wonderful memories for you.

8/10 Good

Thomas, Flemington

Stayed 1 night in Apr 2024
Response from Manager on Apr 14, 2024
Hello Thomas,We are delighted to hear that you had a pleasant stay at our hotel! Please feel free to contact us should you have any further comments or suggestions. We look forward to welcoming you back in the future.

10/10 Excellent

Kathy

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We will come again
Stayed 1 night in Apr 2024
Response from Manager on Apr 13, 2024
Hello Kathy,We are delighted to hear you enjoyed your stay with us and look forward to welcoming you back in the future. Your feedback is valuable to us, and we appreciate you taking the time to share your experience. Thank you for choosing our hotel for your accommodation needs.

8/10 Good

Stuart

The location was very convenient for our needs.
Stayed 2 nights in Apr 2024
Response from Manager on Apr 13, 2024
Hello Stuart,We are pleased to hear that our hotel's location suited your needs during your stay. Thank you for taking the time to share your feedback with us. If you require assistance with anything in the future, please do not hesitate to reach out to us directly.

10/10 Excellent

Kramik

Traveled with family
Liked: Property conditions & facilities
I had a great stay. The hotel was clean and parking was really easy. We were able to request and check in 1 hour prior to actual check in time thanks to the staff at the hotel
Stayed 3 nights in Apr 2024
Response from Manager on Apr 12, 2024
Hello Kramik,We are delighted to hear that you had a pleasant stay with us! Our team always strives to accommodate our guests' needs efficiently. Your positive feedback is truly appreciated, and we hope to welcome you back in the future.

10/10 Excellent

Phillip

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Excellent breakfast stations. Nice mini lobby store. Great staff, good parking, and dog friendly. 🐕
Stayed 2 nights in Apr 2024
Response from Manager on Apr 11, 2024
Hello Phillip,We are thrilled to hear you enjoyed our breakfast stations, mini lobby store, and found our staff, parking, and pet-friendly policy to your liking. We hope you had a wonderful stay with us and look forward to welcoming you and your furry friend back soon!

10/10 Excellent

Mireya

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Extremely kind staff and the room was spotless and comfy. Would stay again in the future.
Stayed 1 night in Mar 2024
Response from Manager on Apr 9, 2024
Hello Mireya,We are delighted to hear that you enjoyed our friendly staff and comfortable accommodations. Your feedback is greatly appreciated, and we look forward to welcoming you back in the future.

10/10 Excellent

Wendy

Business traveler
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great service and property!
Stayed 2 nights in Apr 2024
Response from General Manager on Apr 7, 2024
It's rewarding to learn that we exceeded your expectations, most especially with the accommodations, hospitality from our staff and cleanliness of our guest rooms. On behalf of our entire staff, we thank you for your business and we hope to see you again soon when your travels bring you back to the area!

10/10 Excellent

Michael

Liked: Cleanliness, staff & service, property conditions & facilities
Great hotel. Clean, wonderful amenities and staff is superb. Can't get any better then this.
Stayed 2 nights in Apr 2024
Response from General Manager on Apr 7, 2024
Thank you for taking the time to tell us about your experience at La Quinta Inn & Suites by Wyndham Flagstaff. It is always a pleasure to receive positive feedback. I will share your comments with our team, who I am certain will be encouraged by your remarks. Here at La Quinta Inns & Suites, we continuously strive to exceed your expectations. Have a great day.

10/10 Excellent

Tuan

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Easy access to the freeway and restaurants.
Stayed 3 nights in Apr 2024
Response from General Manager on Apr 7, 2024
Our team is delighted to have made your stay welcoming and comfortable. Thank you for your kind words, and we can't wait to welcome you both back soon!

8/10 Good

Monica

Liked: Property conditions & facilities
Stayed 2 nights in Apr 2024
Response from General Manager on Apr 7, 2024
Thank you for taking the time to tell us about your experience at La Quinta Inn & Suites by Wyndham Flagstaff. It is always a pleasure to receive positive feedback. I will share your comments with our team, who I am certain will be encouraged by your remarks. Here at La Quinta Inns & Suites, we continuously strive to exceed your expectations. Have a great day.

10/10 Excellent

Anne

Traveled with pets, Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Nice quiet setting, close to restaurants, clean, helpful staff. We will return!
Stayed 1 night in Apr 2024
Response from General Manager on Apr 7, 2024
Thank you for taking the time to tell us about your experience at La Quinta Inn & Suites by Wyndham Flagstaff. It is always a pleasure to receive positive feedback. I will share your comments with our team, who I am certain will be encouraged by your remarks. Here at La Quinta Inns & Suites, we continuously strive to exceed your expectations. Have a great day

6/10 Okay

Amy, Coos Bay

Traveled with family
Disliked: Amenities
Lighting in bathroom was flashing and didn't stay on all the time. In room coffee was terrible and tasteless. Pillows too hard and big. TV channels were very limited to sports or cartoons. Complementary breakfast unavailable for early departures. Staff were uninformed as to how to access boarding passes. Cups were extremely small.
Stayed 1 night in Apr 2024
Response from General Manager on Apr 7, 2024
Thank you for taking the time to tell us about your experience at La Quinta Inn & Suites by Wyndham Flagstaff. I am sorry that your experience did not meet your expectation, your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the problem and prevent any future occurrences. Here at La Quinta Inns & Suites, we continuously strive to meet your needs and expectations.

10/10 Excellent

Alex

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great stay!
Stayed 2 nights in Mar 2024
Response from General Manager on Apr 6, 2024
We are so glad we were able to provide you with such a wonderful experience and we hope you will come back to see us again on your next trip to the area!

8/10 Good

Aurora

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I would've gave it a 5 star but the room heater had a malfunction the room was extremely hot and uncomfortable called the front desk the gentleman on the phone said they were having issues with some of the units he told me to reset the unit but that didnt work he mentioned that they were sold out for the night so he couldn't relocate us the kids and I had a hard and restless night
Stayed 1 night in Apr 2024
Response from Manager on Apr 7, 2024
Hello Aurora,Sorry to hear about your experience with the room heater during your stay. We apologize for any inconvenience this may have caused and appreciate your understanding of the situation. Your feedback will be shared with the management team for further improvement.

10/10 Excellent

June

Stayed 1 night in Apr 2024

10/10 Excellent

Pat

Liked: Cleanliness, property conditions & facilities
Stayed 1 night in Apr 2024
Response from Manager on Apr 7, 2024
Hello Pat,We are thrilled to hear that you had a fantastic experience with us! Should you have any further comments or suggestions, please do not hesitate to contact us directly. We hope to welcome you back soon for another exceptional stay.

10/10 Excellent

John

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The property was very well kept. And the staff was very welcoming. The room was quiet and comfortable, and it made a great trip.
Stayed 1 night in Apr 2024
Response from Manager on Apr 7, 2024
Hello John,We are pleased to hear that you enjoyed our well-kept property, welcoming staff, and comfortable room. It's great to know that your trip was made memorable by our accommodations and service. Thank you for taking the time to share your positive experience with us.

10/10 Excellent

DEBRA

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We enjoyed the location and the hot breakfast.
Stayed 2 nights in Apr 2024
Response from General Manager on Apr 4, 2024
Our team is delighted to have made your stay welcoming and comfortable. Thank you for your kind words, and we can't wait to welcome you both back soon!

2/10 Terrible

James

Traveled with family
Liked: Cleanliness, amenities, property conditions & facilities
Disliked: Staff & service
Staff issues, 8:10 am staff member said we close at 9:00 am Waiting on food is the complaint.
Stayed 1 night in Apr 2024
Response from General Manager on Apr 4, 2024
Thank you for taking the time to tell us about your experience at La Quinta Inn & Suites by Wyndham Flagstaff. I am sorry that your experience did not meet your expectation, your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the problem and prevent any future occurrences. Here at La Quinta Inns & Suites, we continuously strive to meet your needs and expectations.

10/10 Excellent

Leigh

Traveled with pets
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I have stayed at this property multiple times for more than a decade. I choose LaQuinta because the hotels are clean, modern, well-equipped; the staff is friendly and professional; their pet policy is excellent; the breakfast is satisfactory; and I have always been pleased with my experience here and with LaQuinta in general.
Stayed 1 night in Apr 2024
Response from Manager on Apr 5, 2024
Hello Leigh,We are thrilled to hear about your long-term loyalty and the positive aspects you enjoy about LaQuinta. We appreciate your kind words about our clean facilities, friendly staff, pet policy, and satisfactory breakfast. Your satisfaction and loyalty mean the world to us, and we look forward to welcoming you back on your future visits.

8/10 Good

Loren, Reserve

Liked: Cleanliness, staff & service, property conditions & facilities
.
Stayed 1 night in Mar 2024
Response from Manager on Apr 5, 2024
Hello Loren,Thank you for sharing this rating, and we apologies if there are any inconveniences you had encountered. We appreciate your business and hope to welcome you back again in the future.

10/10 Excellent

Neil

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Nice clean hotel. Quiet. Breakfast was good. Breakfast was busy but that is to be expected near a busy national park. Would definitely stay here again.
Stayed 3 nights in Mar 2024
Response from General Manager on Apr 1, 2024
We are so glad we were able to provide you with such a wonderful experience and we hope you will come back to see us again on your next trip to the area!

10/10 Excellent

Peter

Traveled with family and small children, Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Property was very clean and seemed very new. Only minor drawback was that some of the toiletries were very small for our family of 4, so we had to request extra shampoo and tissues as we went through the initial supply within the first day and these were not replaced. Breakfast gets very crowded, but is generally clean and a nice experience.
Stayed 2 nights in Mar 2024
Response from General Manager on Apr 1, 2024
It's rewarding to learn that we exceeded your expectations, most especially with the accommodations, hospitality from our staff and cleanliness of our guest rooms. On behalf of our entire staff, we thank you for your business and we hope to see you again soon when your travels bring you back to the area!

10/10 Excellent

Mary

Traveled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
.
Stayed 2 nights in Mar 2024
Response from Manager on Apr 1, 2024
Hello Mary,We appreciate you taking the time to share your feedback with us. Our team values all comments to enhance our guest experience. Should you have further concerns, please feel free to reach out to our management team directly for further assistance. Thank you for choosing our hotel for your stay.