Ratings based on 250 Verified Reviews

They paid and stayed. We double-checked.
3.1 out of 5
80% of guests recommend
3.4 Room cleanliness
3.4 Service & staff
3.2 Room comfort
2.9 Hotel condition
They paid and stayed.
We double-checked.
4 out of 5
Recommended
for Everyone
by A verified travelerfrom Flagstaff

Nice & close to lots of restaurants

Posted Nov 11, 2014
Nice and clean. Beds comfy and air worked well. Didn't like that micro & fridge were extra costs and had to be brought in after arrival.
Comment from Hotel Management
Nov 21, 2014 by familyinn, Hotel Management
Hello Slick, Thank you for your time in sharing your experience and your comments about your stay with us. I am glad that you were comfortable and you find our location an easy access to places you wanted to visit. Your comment on the amenities will be submitted to our management and trust that they will look closely into this matter. We look forward to your next visit.
1 out of 5
by A verified traveler

You can smell cigarette from next door

Posted Oct 22, 2014
Pros: none
Cons: remind hotel guests to have respect for your next door guests and keep the noise down
Location: none
Next door guest were talking, laughing all night long, couldn't sleep, could hear the train and keep smelling cigarette from next door guest
Comment from Hotel Management
Oct 24, 2014 by familyinn, Hotel Management
Hello, Please allow us to serve you better on your next visit. Please call our attention should you have concerns as we will surely attend to you promptly to ensure you will enjoy your stay. Thank you very much for staying in our hotel.
1 out of 5
by A verified travelerfrom australia

It Was not what described on the web site

Posted Oct 5, 2014
Pros: Nothing
Cons: Start cleaning the rooms and treating overseas guests nicer
Location: Grand Canyon , monument valley
Would not recommend we were there for a whole 5 minutes and left and booked a room at the Hilton garden inn the room was prepaid and they can keep the money just stay away. Sorry for the harsh comments but overseas travellers should be warned.
Comment from Hotel Management
Oct 18, 2014 by familyinn, Hotel Management
Hello Harvey, We are very disappointed to hear that we didn't meet your expectations during your visit at our hotel. Reviews like yours are extremely helpful in our ambition to continuously improve upon the guest experience and I hope you'll return to see how we grow and evolve.
3 out of 5
Recommended
for Everyone
by A verified traveler

Posted Sep 30, 2014
This is a decent hotel for the price. I would stay here again.
Comment from Hotel Management
Oct 17, 2014 by familyinn, Hotel Management
Hello, We appreciate the time you've taken to give us your thoughtful review. We thank you for your loyalty and look forward to serving you again in the future!
3 out of 5
by A verified travelerfrom Las Vegas

Watch the price

Posted Sep 18, 2014
Pros: Location, quiet, clean rooms and actually eggs and sausage breakfasts.
Cons: Over priced for what you will get, lower the room rates. Mattress was relatively new but extra firm which is okay only if you are used it.
Location: Sam's Club is near where you can get some of the cheapest gas prices in town, if you are a member. WalMart also close for whatever you need.
Although the room were small but clean, they had an upgraded TV in the room but no refrigerator or microwave and the rooms were relatively quiet by hotel standards, watch the price or you could get ripped off. This Quality Inn is worth under $100 a night only and if they charge more you will not get your money's worth. I would stay here again only if the room rates are around $75 or less a night. This is one of the better places to stay on Lucky Ln, excluding Holiday Inn Express which is way better but way, way over priced for a room.
Comment from Hotel Management
Oct 18, 2014 by familyinn, Hotel Management
Hello Jim, Thank you for sharing your experience so that we can benefit from your perspective of our hospitality and services. I will certainly have your comments and reviews forwarded to our management for further evaluation. We want you to experience the best value for your money, to feel comfortable, and to have your expectations exceeded; I hope that this will be the case during your next stay with us.
3 out of 5
Recommended
by Jim Pitnerfrom Flaggstaff, AZ

Posted Aug 28, 2014 on Hotels.com
Room was quite small , the bed seemed more like a double, NOT a queen. My husband was hanging over the edge. Continental breakfast could use some work...
Comment from Hotel Management
Nov 1, 2014 by Manager, Hotel Management
Hello Mr. Jim, Thank you very much for sharing your thoughts about your recent stay with us. Trust that we will do our best to make your next stay a more pleasant experience. I will accelerate your feedback so that necessary corrective measure will be implemented so we can serve you better in the future.
1 out of 5
Recommended
for Overnight Stay Before Destination
by Grantfrom Payson

Worse hotel I have stayed at in years

Posted Aug 24, 2014 on Hotels.com
TV didn't work - I didn't care the others did. The bathroom hadn't been cleaned anytime lately. Thick dust bunnies in corners and there was mold around the tub. We paid an outrageous amount for a hotel that was far below anything I have ever stayed at
1 out of 5
Recommended
for Personal Event
by Tom

This traveler left a rating score only Posted Aug 24, 2014 on Hotels.com
1 out of 5
Recommended
for Business Travelers
by A verified traveler

Disgusting, even for one night

Posted Aug 23, 2014 on Hotels.com
The hotel was under some sort of remodel I guess so there were random stacks of furniture all over the property and the furniture in the room was chipped and scratched and had holes in it. The sheets smelled like maybe they'd been slept on by a smelly dog and never washed so we had to buy Fabreeze to try and kill the odor. We paid $50 for one night and I don't think a room like this is worth any more than $20. We will not return, even after their fake remodel.
4 out of 5
Recommended
for Business Travelers
by Madisonfrom Pine Valley, CA

Nice stay

Posted Aug 22, 2014 on Hotels.com
Very clean and everything worked nicely. Free wifi and free breakfast is a great plus. I enjoyed my stay.