Ratings based on 366 Verified Reviews

They paid and stayed. We double-checked.
3.2 out of 5
84% of guests recommend
3.4 Room cleanliness
3.6 Service & staff
3.2 Room comfort
3.0 Hotel condition
They paid and stayed.
We double-checked.
1 out of 5
by A verified traveler from Fredericksburg, VA

Stay somewhere else!

Posted Jun 27, 2015
The staff was very nice, however, that is the only nice thing. There are no elevators and only one set of stairs, so if your key doesn't work (like mine), then it is a hike back to the front desk to get it fixed. The rooms are very small with inadequate air conditioning. The beds are remarkably uncomfortable and when the next door room turns the shower on, it is so loud through the pipes that you can't sleep.
4 out of 5
Recommended
for Everyone
by A verified traveler from Texas

Relaxing

Posted Jun 6, 2015
Other than one staff member and a few noisy guests getting in late, I had a very nice time at this hotel. The rooms were clean and it's close to many restaurants.
2 out of 5
by A verified traveler from Tucson, AZ

Inexpensive but still needs improvement

Posted May 18, 2015
Pros: Staff was friendly and helpful, the location was good and the breakfast was excellent.
Cons: The room was dusty, the carpet dirty and the room was cramped with one bed and no chairs.
Location: Right off the interstate along a row of many hotels and restaurants - we did not venture into downtown Flagstaff but it looked to be fairly close by.
Picked this for the rate and with a name brand but this hotel needs some serious upgrades to stay competitive (and have people stay more than once). On the plus side, besides the low rate, the staff was very helpful and the breakfast was first rate.
Comment from Hotel Management
May 27, 2015 by Guest Relations Manager, Hotel Management
Hello Paul, Thank you very much for your review. I want to assure you that your comments are being taken seriously, passed onto our management and addressed through continuous improvements to our accommodations and policies. We value your opinion and suggestions as we are continuously seeking to improve upon the guest experience.
3 out of 5
by A verified traveler from California

Needing update

Posted May 15, 2015
Pros: Price and location.
Cons: Nearly everything need improving.
Location: Convenient to Interstate and short drive to dining and a WalMart.
Although economically priced it still falls short. I stayed in this hotel 7 or 8 years ago and it looks as if nothing has been done beyond housekeeping. Furniture has nicks and dents, carpet is clean but old, new coat of paint needed. Very limited choice of TV channels which you have to watch on an old, small TV. Could have been worse for the price, but could have been better.
Comment from Hotel Management
May 16, 2015 by Manager, Hotel Management
Hello Jerry, Thank you for writing us this review. We appreciate the effort you have put and it is our pleasure to hear from you. My team and I are aware of all your concerns and we would gladly take action on this as soon as possible. There are already plans of upgrading both our exterior and interior sides to best fit the Inn and our guests. No worries for I have already made my move in making this place better for you and our guests. Hope you come back and stay with us again.
4 out of 5
Recommended
for Everyone
by A verified traveler from Santa Fe, NM

Excellent value & friendly staff

Posted May 6, 2015
Pros: Great staff. Good towels. Good little coffeemaker. Great breakfast!
Cons: Coffee in breakfast room
Location: Easy on-off I-40
Nice remodel, pleasant room, though not super quiet - you may hear the trains and highway. No microwave or fridge in room, but a one-cup coffeemaker, hair dryer, and decent towels. Super-friendly and competent front desk staff. Chocolate chip cookies at the front desk! And then, bigger surprise, MUCH MORE than the "Continental breakfast" advertised: scrambled eggs, bacon, and sausage, big beautiful oranges, and a fresh waffle maker! Coffee in the breakfast room was a disappointment (If you're old enough, it will remind you of original Instant Nescafe), but my little coffeemaker's brew was surprisingly good. Easy on and off I-40. A pool, though weather much too cold for swimming. Overall, a good inexpensive overnight stop.
Comment from Hotel Management
May 16, 2015 by Manager, Hotel Management
Hello Lin, Thank you for taking the time to share all your experiences with us today. I’m glad you have taken a liking to our remodeled rooms despite some troubles with the trains and highway outside. If it’s of any importance for your future visits, I’m happy to say we’re already trying to work on that. The small necessities are the least we can do to provide you with great experience with us. We will continue to deliver exemplary service to you and our guests. Also, expect big changes about the coffee in the breakfast room on your next visit. Feel free to talk to us if you have any other concerns. We hope to see you again.
4 out of 5
Recommended
for Couples
by A verified traveler from Tucson, AZ

Great hotel for a quick overnight stay

Posted May 6, 2015
Pros: Clean quiet room.
Cons: Come with extra towels without asking.
Location: Nice and close to a number of gas stations and satisfactory fast food places - which is highly convenient.
Hotel staff was extremely friendly. Nice quiet, clean room - and good for an overnight stay.
Comment from Hotel Management
May 16, 2015 by Manager, Hotel Management
Hello Rae, It is wonderful to hear that you enjoyed your stay and that you have rated our hospitality and accommodations so highly! We strive to provide quality service to all of our guests and we are pleased that we have met your satisfaction. I hope you will think of staying with us again on your next visit in this area.
4 out of 5
Recommended
for Everyone
by A verified traveler from Tampa, FL

Posted May 4, 2015
Nice staff. Front desk clerk Josh was very helpful. Breakfast was good too.
Comment from Hotel Management
May 27, 2015 by Guest Relations Manager, Hotel Management
Hello Hardev, Thank you for sharing with us your thoughts. I am glad that you found our accommodations to be comfortable and our staff to be welcoming. We hope you're looking forward to your next stay as much as we are!
4 out of 5
Recommended
for Everyone
by A verified traveler from Denver

Very good price for a nice room.

Posted May 1, 2015
Pros: Very comfortable bed and breakfast was good.
Cons: didn't need expedia on this one. As we were waiting in lobby everybody got the same rate as we did.
Location: excellent location. a couple of very good restaurants within walking distance.
We had a problem with the cable box and it was simply a matter of making it accessible for the remote control. We had to get the desk person to correct the problem. Carpet needed vacuumed.
Comment from Hotel Management
May 27, 2015 by Guest Relations Manager, Hotel Management
Hello Dan, I regret to hear that you weren't thoroughly impressed with our accommodations and services at first, though I am so glad that our attentive and understanding staff members were able to turn things around for you with fresh surroundings and welcoming hospitality. Thank you so much for your feedback and we look forward on your next visit.
5 out of 5
Recommended
for Everyone
by A verified traveler from Calgary

Nice hotel close to Grand Canyon and Meteor Crater

Posted Apr 26, 2015
Pros: We received very good service, good breakfast, and comfortable stay - clean and good price, all you need.
Cons: A little noisy, but probably nothing can be changed
Location: Grand Canyon, Meteor Crater, Sunset Volcano crater, sight seeing
Nice hotel close to Grand Canyon and Meteor Crater. A part of Choice Hotels, where you can collect stays and get a free night. Good breakfast which is an important part if you travel. Reasonable services at a good price. A little noisy, but it depends on what you prefer.
Comment from Hotel Management
May 4, 2015 by Front Desk Manager, Hotel Management
Hello Rachel, I am glad that you find our hotel a great place to stay. On behalf of our team, I would like to thank you for your kind, wonderful remarks about your stay. I hope we could have a chance to serve you breakfast again soon.
4 out of 5
Recommended
for Everyone
by A verified traveler from Yuma, AZ

Posted Apr 24, 2015
Pros: Good price and clean and comfortable.
Cons: The water pipes are noisy. you can hear the people in other rooms showering and flushing, There were not enough tables for breakfast.
Location: Eat at the Weatherford Hotel downtown. It's an old original mansion. Not expensive and interesting architecture and décor.
Needed a one night place to stay the night after the Grand Canyon. Good for the price.
Comment from Hotel Management
May 4, 2015 by Guest Relations Manager, Hotel Management
Hello Susan, Thank you so much for your awesome remarks following your stay at Quality Inn. It is our goal to provide the best value service to all of our guests. Warm regards from our staff and management team.