Ratings based on 718 Verified Reviews

They paid and stayed. We double-checked.
3.2 out of 5
77% of guests recommend
3.4 Room cleanliness
3.4 Service & staff
3.2 Room comfort
2.9 Hotel condition
They paid and stayed.
We double-checked.
4 out of 5
Recommended
for Everyone
by A verified travelerfrom az

Nice hotel close to NAU

Posted Jan 20, 2015
Good experience will definitely recommend it to my family
1 out of 5
by A verified travelerfrom Phoenix

You get what you pay for...sometimes.

Posted Dec 2, 2014
No hot water. Paper thin walls. Windows don't close. Screens fall out. TV reception terrible. "Breakfast" a joke. Don't stay here.
Comment from Hotel Management
Dec 7, 2014 by Guest Relations Manager, Hotel Management
Hello Phil, I apologize for the inconvenience during your recent visit in our hotel. Your feedback will be accelerated for evaluation and trust that this will be looked into carefully and corrective measure will be implemented. Our guests satisfaction is extremely important to us, Trust that we will do our best to make your next stay a better, more comfortable experience. Thank You for your business.
4 out of 5
Recommended
for Personal Event
by marshafrom LV

Will stay again

Posted Nov 23, 2014 on Hotels.com
An excellent hotel for the price, plan on staying again
Comment from Hotel Management
Jan 31, 2015 by Guest Relations Manager, Hotel Management
Hello Marsha, Thank you so much for your kind comments and review regarding your most recent stay with us. It is great to hear of how you enjoyed the value and quality of service you received during your recent stay. I assure you that we will do our best to make your next stay an even more pleasant experience. Thank you for your business.
5 out of 5
Recommended
for Business Travelers
by Randallfrom St. Joseph,Missouri

Randy (Just passin through) Jones

Posted Nov 17, 2014 on Hotels.com
Hotel desk clerk was extremely helpful with my questions. Clean and quiet place. I would highly recommend staying here and saving some extra $$ to spend on your Grand Canyon visit.
Comment from Hotel Management
Jan 24, 2015 by Guest Relations Manager, Hotel Management
Hello Randall, It is heartwarming to hear of how our efforts to give you a great experience, comfort and convenience have been successful. We greatly appreciate the time you have taken to rate our hotel and we look forward to your next visit. It is always our ambition to give you a one of a kind memorable experience.
4 out of 5
Recommended
for Families
by ricardofrom Monterrey

Muy bien

Posted Nov 12, 2014 on Hotels.com
Bien
Comment from Hotel Management
Jan 17, 2015 by Guest Relations Manager, Hotel Management
Hello Mr. Ricardo, Thank you very much for your positive feedback for our hotel. Your satisfaction is our accomplishment and inspiration to continue pursuing for excellence and value. We will do our best to provide you another great experience on your next visit. Hola Sr. Ricardo, Muchas gracias por su colaboración positiva para nuestro hotel. Su satisfacción es nuestro logro y la inspiración para seguir adelante con la excelencia y el valor. Haremos nuestro mejor esfuerzo para ofrecer otra gran experiencia en su próxima visita.
4 out of 5
Recommended
for Everyone
by A verified travelerfrom Grove U.K.

One night passing through

Posted Nov 2, 2014
Pros: Easy to find on Route 66 plenty of fast food places within walking distance helpful staff
Cons: Pool was empty but that may just be that the end of October is getting cooler and they have to shut it down for the winter sometime.
Location: Just there for one night before heading North on the 89 but fantastic scenery all around
Easy to find close to the I40 this hotel is ideal for an over night stop
Comment from Hotel Management
Nov 4, 2014 by Guest Relations Manager, Hotel Management
Hello Mr. Gordon, Thank you for your business. We are glad that we have met your preference during your stay. It is our goal to provide value services and quality accommodation to all of our guests and your satisfaction means so much to our team. We look forward to your next visit.
2 out of 5
Recommended
for Getaway With Friends
by Michellefrom Phoenix

Bearded Brad from Flag

Posted Oct 31, 2014 on Hotels.com
Was pretty good... minus that we ordered a cab that never came. Thankfully there was a bar on the property that we enjoyed. Got the pleasure of meeting Bearded Brad from Flag! :)
Comment from Hotel Management
Jan 3, 2015 by Guest Relations Manager, Hotel Management
Hello Miss Michelle, I apologize for about the cab you requested that failed to show up. I will accelerate your feedback so that this is avoided in the future. I am glad that overall, you enjoyed your stay. Thank you so much for staying with us and hope to see you again soon.
4 out of 5
Recommended
by A verified traveler

Posted Oct 22, 2014 on Hotels.com
We were satisfied, except there was no sauna( It was advertised on the hotel page). and the jacuzzi jets did not work.The hotel is next to the free way, but we almost didn't hear the noise . We were pleased to have a fridge and a microwave in the room. Easy to reach without going through Flagstaff.
Comment from Hotel Management
Jan 10, 2015 by Guest Relations Manager, Hotel Management
Hello, Thank you for sharing your thoughts about your stay with us. We are truly glad that we have sufficed your preference and you enjoyed our amenities. We will do our best to make your next stay an even more pleasant experience.
3 out of 5
Recommended
for Everyone
by A verified travelerfrom Tucson, AZ

ok Hotel, close to freeway, and bar, and restauran

Posted Oct 14, 2014
Pros: close to bar and freeway
Cons: some air, there was no air in room
Our experience at this hotel was ok. We still needed some air but it was nice to open the door to let the outside air in. The hotel desk assured us it was ok, because they had security staff.
Comment from Hotel Management
Oct 17, 2014 by Guest Relations Manager, Hotel Management
Hello, Thank you very much for the opportunity of having your business. Please know that your satisfaction is our goal to achieve and knowing you were comfortable with the accommodation we have provided you brings accomplishment to our team. We will do our best to provide you a more pleasant experience on your next visit.
4 out of 5
Recommended
for Personal Event
by A verified traveler

Posted Oct 14, 2014 on Hotels.com
Comment from Hotel Management
Jan 3, 2015 by Guest Relations Manager, Hotel Management
Hello, It is indeed wonderful to know that we have met your satisfaction during your recent visit in our hotel. Your positive feedback is our accomplishment, thank you for trusting us your business. We will do our best to provide you hopefully a more pleasant experience on your next visit.