Ratings based on 629 Verified Reviews

They paid and stayed. We double-checked.
3.2 out of 5
76% of guests recommend
3.4 Room cleanliness
3.4 Service & staff
3.2 Room comfort
2.9 Hotel condition
They paid and stayed.
We double-checked.
4 out of 5
Recommended
for Everyone
by A verified traveler from Northern Ireland

Good value

Posted Sep 9, 2014
Not a bad place, basic but clean and good value, only complaint would be u cud hear the room above us but all in all it was fine
2 out of 5
by A verified traveler

Posted Sep 2, 2014
Parking was a problem, bed was awful sunken in, breakfast was a joke , coffee way too strong the only good thing was that it was close to everything
Comment from Hotel Management
Sep 3, 2014 by Guest Relations Manager, Hotel Management
Thank you for taking the time to complete online survey regarding your recent stay at our hotel. I would like to apologize for failing to exceed your expectations. Your satisfaction is important to us and we will be using the feedback you provided to make improvements to ensure we offer an exceptional experience for our guests in the future.
3 out of 5
Recommended
for Everyone
by A verified traveler from K

Labor Day weekend stay

Posted Sep 1, 2014
We grabbed this hotel at the last minute on Labor Day weekend. Hotel itself isn't terrible but the price we paid for it doesn't match the quality of the hotel. $222 for one night. Could have stayed at the Marriott for that price but it was last minute so they took advantage of it. Average place to stay in a pickle. Rooms were clean but hotel looks outdated. Has restaurant next to it which was "ok" as well. Overall probably wouldn't pick the hotel again if I had a choice.
Comment from Hotel Management
Sep 6, 2014 by Guest Relations Manager, Hotel Management
Thank you for bringing to our attention your experience and comments regarding your stay in our hotel. It is our primary aim to give you a five star experience and it is disheartening to hear that this is not the impression we left you with. I do thank you for bringing this matter to our attention and I assure you that we are correcting this issue for improved convenience in future visits.
2 out of 5
by A verified traveler from Southern California

Disappointing

Posted Aug 23, 2014
Pros: Bed was comfortable
Cons: Hotel staff. Smell in hallway.
Hotel seemed in the middle of manufacturing district. Halls smelled of disinfectant. Woke up at 4:00 a.m. -- not wanting to wake up my husband (we had a 8 hrs. drive back home that day), I went into the lobby to watch TV for a while. The clerk (Jenny) said no one was allowed in the lobby between 10pm and 5 am -- I felt as though she suspected me of something nefarious (I'm a 61 yr. old grandmother, for Pete's sake!). For an extra $20, heck for an extra $40, I would gladly stay somewhere else -- and indeed, we did book reservations for our next trip SOMEWHERE ELSE.
Comment from Hotel Management
Aug 26, 2014 by Guest Relations Manager, Hotel Management
Thank you for taking the time to complete online survey regarding your recent stay at our hotel. I would like to apologize for failing to exceed your expectations. Your satisfaction is important to us and we will be using the feedback you provided to make improvements to ensure we offer an exceptional experience for our guests in the future.
3 out of 5
by A verified traveler

Fine for price

Posted Jul 21, 2014
Clean room (except for wash cloth hanging from previous guest). Pool and hot tub were enjoyable, it was pretty quiet. Worst mattresses I've ever encountered, almost ended up sleeping on floor. Super soft and sinky :( Fridge and microwave nice
Comment from Hotel Management
Aug 4, 2014 by Guest Relations Manager, Hotel Management
Hello, I apologize for the inconvenience you experienced during your stay in our hotel. Please allow us to address your concerns accordingly by providing us the room number you were accommodated. I will accelerate your concern about our bed so that this will be checked and corrected immediately. Nevertheless, I am glad that you were satisfied of the amenities provided in your room. Thank you for your business.
4 out of 5
Recommended
for Everyone
by A verified traveler from russia

Motel on the road

Posted Jul 19, 2014
Location: Grand Canyon
The stay was ok, need place to stay when visiting Grand Canyon. Located close to highway, but was not noisy in a room. Breakfast and internet were complimentary, it is convenient. Unfortunately the temperature in Flagsyaff in the morning and evening was a little bit chill, so have not tried pool. Reception staff is nice and helpful, when I got a headache and almost missed breakfast - they gave us access to food.
Comment from Hotel Management
Jul 23, 2014 by Guest Relations Manager, Hotel Management
Hello biira, It certainly brings pleasure to our team knowing that we have successfully provided accommodation and services to our guests. Thank you for sharing your experience during your stay with us and for taking note of our effort to make your stay comfortable. Please know that we are always ready to assist you during your stay. I hope you will stay with us again the next time you visit Grand Canyon.
3 out of 5
Recommended
for Everyone
by A verified traveler from Phoenix Az

Ok for $$

Posted Jul 8, 2014
Pros: Close to highway and easy to find.
Cons: Breakfast
Location: Was here only due to price did not do any events near by
Beds seem to have edges on sides. Breakfast ok....could of had fruit and yogert or more options.
Comment from Hotel Management
Jul 11, 2014 by Guest Relations Manager, Hotel Management
Hello Miss Lalana, Thank you very much for giving us your business. I will accelerate your comment about the bed so that this will be checked and corrected. We appreciate your candid feedback about the breakfast choices I will submit your comment to our management so that they can look into this. Please know that we strive to be able to provide you and all our guests the quality of services you deserve for choosing to stay in our hotel. We hope to see you again soon.
2 out of 5
by A verified traveler

Posted Jul 6, 2014
Over paid for a room that was loud from highway traffic. Huge burn stains on outside of microwave. Bath room light flickered. I appreciated having a place to stay, but will not stay there again. I appreciated that the breakfast was included.
Comment from Hotel Management
Jul 9, 2014 by Guest Relations Manager, Hotel Management
Hello, Please accept my sincerest apologies for the inconvenience you faced in your room during your stay. Allow us to better accommodate you in the future, do not hesitate to call the attention of our staff should you have concern and / or needs assistance as they will be glad to attend to you promptly. Thank you for your business, I hope you will come stay with us again soon.
4 out of 5
Recommended
for Everyone
by A verified traveler from staying in flagstaff but from Ks

Posted Jun 22, 2014
Easy and friendly. Room could use some updating but overall very good. Only issue was they would not trade our scheduled night for the following night. Our schedule changed, however another reservation in Amarillo was very helpful in changing our reservation with them.
Comment from Hotel Management
Jun 27, 2014 by Guest Relations Manager, Hotel Management
Hello, Thank you for completing the survey for our hotel. Please know that we use our guests’ feedback to help us monitor the quality of accommodation we have provided. I apologize that your request was not accommodated by our staff on duty as they are not authorized to make any adjustment/s without approval from our management. I am glad that you had a comfortable stay and I hope we could still be able to serve you in the future.
3 out of 5
by C from Phoenix, AZ

Pros/Cons

Posted Jun 17, 2014
Pros: Jacuzzi Heated pool Close to where we needed to go Cons: Only cereal and pastries for breakfast. Need to add fruit and protein. Floors/walls are thin! Stomping kept us up long past bedtime, I had requested a quiet area.
Comment from Hotel Management
Jun 19, 2014 by Guest Relations Manager, Hotel Management
Hello C, Please know that we take our guests concerns seriously. I will accelerate your breakfast selection concerns so that this is evaluated and addressed accordingly. I hope you will allow us another chance to offer you improved services in the future.
Comment from Hotel Management
Jun 19, 2014 by Guest Relations Manager, Hotel Management
We are happy that you were very pleased with our Jacuzzi, heated pool and close proximity to where you needed to go during your recent stay at our hotel. We sincerely apologize, however, on behalf of our hotel for failing to meet your expectations regarding our breakfast and for the inconvenience caused by our thin floors and walls and the stomping that kept you up long past bedtime. You can be assured that we will be working diligently to implement improvements to ensure that a similar situation does not occur again. Your feedback and satisfaction are very important to us. On behalf of our hotel, we thank you again for taking the time to share your valuable feedback. We hope you will be more satisfied on your next visit should you decide to stay with us again.