Ratings based on 515 Verified Reviews

They paid and stayed. We double-checked.
4.4 out of 5
97% of guests recommend
4.5 Room cleanliness
4.5 Service & staff
4.4 Room comfort
4.2 Hotel condition
They paid and stayed.
We double-checked.
5 out of 5
Recommended
for Everyone
by A verified traveler from Walnut, CA

A Newly Remodeled Sonesta ES!

Posted Aug 30, 2014
Pros: This hotel has the best Wi-Fi you will find anywhere and it's free up to 3 devices.
Location: Just use Google.
I stayed at Sonesta 8-20 to 8-23-2014. Sonesta is my go-to hotel while staying in Flagstaff. They have recently done a total tear down, rebuild of their of their suites and they look great. Even before they remodeled, it was still a pleasant place to stay for the price. The only thing I didn't like about the remodel is that before you had a room with a two-seat sofa bed that could sleep two. The renovation took that away and replaced it with a single-seat sofa, one person bed. Because I usually am dropping off my daughter at college, she is only with us for one night. As a result of this remodel, one of the family members had to sleep on the floor. Now, it could be that some rooms have a larger sofa, I don't know. Or, you would have to upgrade to the two-bedroom suite. Other than all of that, the queen size sofa bed was extremely comfortable. They are pet friendly. I highly recommend Sonesta.
5 out of 5
Recommended
for Everyone
by A verified traveler from Az

Posted Aug 28, 2014
Very clean room. Undergoing some upgrades but still served breakfast for another room located on site. I would go back again.
5 out of 5
Recommended
for Everyone
by A verified traveler from Tucson, AZ

Hotel in Flagstaff

Posted Aug 27, 2014
Pros: Location, comfort, cleanliness, breakfast and evening get together.
Location: Good location. Visited parks near Flagstaff and also the Grand Canyon.
Hotel was clean, comfortable, and well located. Easy to get to where we wanted to go.
5 out of 5
Recommended
for Everyone
by A verified traveler from Phoenix,AZ

Posted Aug 26, 2014
Pros: Liked everything would definitely come back.
Location: Location good since the mall and grocery stores just a couple miles away. Also not a bad drive to NAU.
Excellent! We were able to bring our dog which was a definite plus and the charge was minimal, Room very clean and staff very accommodating. Breakfast a plus and tasty! We had two rooms. Grandma and grandson stayed in one, he slept on sleeper sofa and his bed was always out so there was no comfortable place to sit.
5 out of 5
Recommended
for Other
by A verified traveler from Riverside, CA

Posted Aug 25, 2014
Pros: Comfortable and has wifi and breakfast for free.
Cons: Nothing really, just the added parking space will be nice once the remodel is over.
Location: The pool was heated but we didn't bring swimsuits. NAU is exactly a 10 minute drive away. Lowell Observatory is a great place to visit. Sedona too!
Have stayed here before and knew they were in the middle of a remodel. They offered one of the remodeled rooms as the remodeling is still going on. None of this impacted our stay. The bed was super comfy as were the pillows and comforter...down I think. Love the makeover! I called down to ask for a cookie sheet as there had been one in our room last time and we made cookies several times. The front desk gal said they didn't have cookie sheets and never had. (was she calling me a liar? ) Anyway she finally spoke to someone higher up the chain of command and someone brought me a pan from the kitchen to use. I had purchased a frozen pizza at the Target assuming there was a cookie sheet in this room too. We stayed here during our son's orientation at NAU. We will definitely be back.
4 out of 5
Recommended
for Everyone
by A verified traveler from Mesa, AZ

Great Room & Location

Posted Aug 23, 2014
Pros: Amenities: full kitchen, dishwasher, completely furnished for 4, easy to find and appeared to be a new facility.
Cons: no suggestions
Location: Many restaurants available and the staff had printed information that included styles of food that are available. Near the Grand Canyon, our goal.
We were very happy with our stay at Sonesta ES Suites in Flagstaff, AZ. The room was immaculate, we were able to check in early, the breakfast was very tasty and the staff was friendly and informative about local restaurants. Sadly, when I checked, this is the only Sonesta in AZ. We would definitely stay there again!
4 out of 5
Recommended
for Everyone
by A verified traveler

Dog smell

Posted Aug 21, 2014
First room smelled like wet dog, moved to another that was fine
5 out of 5
Recommended
for Everyone
by A verified traveler from arizona

Grand Canyon friendly!

Posted Aug 17, 2014
Newly renovated suites, contemporary furnishings very reasonably price... Breakfast/social hour WONDERFUL!!
5 out of 5
Recommended
for Everyone
by A verified traveler from CA

Would stay here again

Posted Jul 28, 2014
We stayed in a newly remodeled room. Everything was pristine and brand new. Only thing that could have used improvement was that the comforter for the sofa bed clearly needed washing. It was hot so we didn't use it and I'm sure they would have brought me another one if I'd have asked so not a huge problem. Great place to stay. Spacious for our party of five and clean. Breakfast was good with waffle makers and lots of other choices. Liked that it was in a quieter area but still close to food and conveniences. We would stay here again.
5 out of 5
Recommended
for Everyone
by A verified traveler

Great service

Posted Jul 24, 2014
The hotel had everything we needed including breakfast, laundry facilities. Service and value for money were good