Ratings based on 665 Verified Reviews

They paid and stayed. We double-checked.
4.4 out of 5
98% of guests recommend
4.5 Room cleanliness
4.5 Service & staff
4.4 Room comfort
4.2 Hotel condition
They paid and stayed.
We double-checked.
5 out of 5
Recommended
for Everyone
by A verified traveler

Construction

Posted Feb 28, 2015
I was very disappointed when I arrived. The construction set up was terrible. I couldn't find the reception office. Expedia didn't print that construction was under way. The receptionist was rude and not good customer service whatsoever. She gave me the impression she was doing me a favor by helping me! Didn't engage in conversation with me at all other than checking me. She seemed like she didn't want to be there! Very unprofessional!
5 out of 5
Recommended
for Everyone
by A verified travelerfrom flagstaff, az

Posted Feb 23, 2015
Very nice. Would come again. Spacious and clean. Everything in our suite looked like it was brand-new. It's like a two bedroom apartment. They even provide logs for the fireplace. It's in a quiet area but like almost all hotels you can hear your neighbors. It was dead quiet except for the woman next door to me who was mercilessly verbally abusing her small child.
5 out of 5
Recommended
for Couples
by A verified travelerfrom Orange, CA

Posted Feb 23, 2015
Cons: Change florescent bulbs to LEDs. They produce a cleaner, more natural light, much more similar to incandescent bulbs.
This Sonesta is newly remodeled with parts of it still under construction. Check in is in a trailer and the breakfast buffet is in a converted suite. Walking in, the suite had a bunch of windows, brand new everything. Every thing used and materials were of high quality and I was very impressed considering the price. View outside was a very nice as well.
2 out of 5
Recommended
for Families
by A verified travelerfrom Phoenix

Not Sure If I would Come Back

Posted Feb 20, 2015
Pros: The clean and newly decorated rooms
Cons: waiting for the remodel to be finished
Location: Flagstaff, skiing at Snowbowl.
Even thought they are making some really nice upgrades to the hotel and rooms. At this time it was pretty disappointing. there was no notice that there would be construction. And the site for the check in was a mobile home. And what was last year a nice area for breakfast with really nice choices. Is now nothing but a small storage room that has been coffee and very little to choose from.
4 out of 5
Recommended
for Everyone
by A verified travelerfrom Green Valley, AZ

Pleasant, clean, and friendly but a bit distant.

Posted Feb 13, 2015
Pros: Clean, neat and spacious.
Location: See above.
Wonderful place but you must drive three or four miles to enjoy historic downtown Flagstaff and find restaurants.
5 out of 5
Recommended
for Everyone
by A verified traveler

Posted Feb 2, 2015
This was a great choice! We will definitely stay here again.
4 out of 5
Recommended
for Everyone
by A verified traveler

Great for a getaway

Posted Jan 21, 2015
We enjoyed our stay there and are looking forward to coming back when the construction is complete. We had a room with a fireplace and kitchen so we were able to make our own breakfast and enjoy evenings by the fire. It was nice to be a bit away from the downtown area and had the opportunity to take a lovely walk near the lake area. It was an awesome quick getaway and we were able to drive to Sedona down the 89A which everyone should do if they can. Thanks again for an awesome visit! ;-)
5 out of 5
Recommended
for Everyone
by A verified traveler

Sonesta

Posted Jan 19, 2015
Suite was clean and beds were very comfortable. Our family enjoyed our stay here.
4 out of 5
Recommended
for Families
by A verified travelerfrom Oceanside, California

Great space for a family of four

Posted Jan 18, 2015
It will be really great once the renovations are complete. The beds were comfortable and there was a nice kids area too. The two bedroom had plenty of room.
5 out of 5
Recommended
for Everyone
by A verified travelerfrom peoria, az

Very nice hotel! Close to just about everything!

Posted Jan 18, 2015
My family and I loved the hotel! Stayed in the 2 bedroom suite, very nice and cozy! Room was very clean and updates! Definitely will be staying there again!