Outdoor pool

Reviews of Super 8 by Wyndham Conference Center NAU/Downtown

2 out of 5

Reviews

8.6

Excellent

Rating 10 - Excellent. 510 out of 1004 reviews" "
Rating 8 - Good. 343 out of 1004 reviews" "
Rating 6 - Okay. 79 out of 1004 reviews" "
Rating 4 - Poor. 46 out of 1004 reviews" "
Rating 2 - Terrible. 26 out of 1004 reviews" "

8.8/10

Cleanliness

9.0/10

Staff & service

8.2/10

Amenities

8.2/10

Property conditions & facilities

8.2/10

Eco-friendliness

Reviews

4/10 Poor

Edward

Stayed 2 nights in Apr 2024

10/10 Excellent

Doreen Duff

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Renovated rooms in convenient area with comfy beds and full bath, light breakfast with lots of parking.
Stayed 3 nights in Apr 2024
Response from Front Desk Manager on Apr 18, 2024
It sounds like you had a pleasant stay at our Super 8 Motel! We're thrilled to hear that you enjoyed our renovated rooms, convenient location, comfortable beds, and full baths. Our team works hard to provide a relaxing and accommodating experience for all our guests.We understand the importance of starting the day right, which is why we offer a light breakfast to help fuel your adventures. Additionally, ample parking is always a priority for us to ensure your convenience and peace of mind during your stay.Thank you for choosing Super 8, and we hope to welcome you back for another enjoyable visit soon!

8/10 Good

Anna

Traveled with family
Liked: Staff & service, amenities, property conditions & facilities
It was good value for money and the room was clean. I could feel that they were trying their best to decorate the room. However, it was inconvenient because there was no switch for the light next to the bed so I couldn't turn it on. We had to leave early asap, and breakfast start early at six o'clock so it was good for us.
Stayed 1 night in Apr 2024
Response from Front Desk Management on Apr 16, 2024
Dear Anna, thank you for taking the time to leave us a review. We're pleased to hear that you found our location to be good value for money and that you appreciated the cleanliness of your room. We take pride in creating a welcoming and comfortable environment for our guests. We apologize for the inconvenience you experienced with the lack of a light switch next to the bed. Your feedback is valuable to us, and we'll certainly look into addressing this issue to enhance the comfort of future guests. We're glad to hear that our early breakfast timing worked well for your schedule. We appreciate your feedback and hope to have the opportunity to welcome you back in the future.

8/10 Good

Marie

Business traveler, Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great service
Stayed 3 nights in Apr 2024
Response from Front Desk Management on Apr 15, 2024
Dear Marie, We are thrilled to hear you had such a positive experience at our location! Providing excellent service is always our goal, and it's rewarding to know that we succeeded in making your stay enjoyable. We truly appreciate your kind words and hope to welcome you back again soon!

10/10 Excellent

JOHN, Surprise

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Nice spot for commuting to GC.
Stayed 1 night in Apr 2024
Response from Front Desk Manager on Apr 8, 2024
Thanks John for stopping by! We are so happy to see we were able to provide accommodations to your liking while you pass through town.

10/10 Excellent

matthew

Liked: Cleanliness, staff & service, property conditions & facilities
Check in with smooth. Room is clean. Parking is excellent. Everything works really good in the room. Area for walking dog is excellent. There is a large grassy area. It is better than I’ve seen in much nicer hotels. I really like this motel and will probably stay here again Only bad things are the traffic is kind of loud and it’s a little noisy outside. I don’t think this motel was made very well. Walls are thin.
Stayed 1 night in Apr 2024
Response from Front Desk Management on Apr 16, 2024
Dear Matthew, thank you so much for sharing your feedback on your recent stay with us! We're delighted to hear that your check-in was smooth, and you found your room clean and comfortable. It's wonderful to know that our parking facilities and the designated area for walking your dog met your expectations. However, we are sorry to hear about the inconvenience caused by the traffic noise and outside noise disturbances. To address the issue of noise, we'd like to inform you that we offer complimentary earplugs at our front desk upon request. We hope this provides you with an additional layer of comfort during your stay with us. We appreciate your patronage and hope to have the opportunity to welcome you back on your next visit.

10/10 Excellent

Jennifer

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We loved everything about our stay here. Easy check-in, we all loved the pool and Jacuzzi, we had breakfast at six and we’re able to get to the Grand Canyon fast. When it snowed overnight, they had a scraper for our window, a razor that we needed, replenished towels quickly, and everybody in the front office was super friendly and kind. We parked right outside our first floor room, it was relatively quiet and very easy. Also, free coffee and tea all day and all night long.
Stayed 2 nights in Apr 2024
Response from Front Desk Manager on Apr 7, 2024
Dear Jennifer,Thank you so much for taking the time to share your wonderful experience at our Super 8 Motel. We are absolutely thrilled to hear that you loved every aspect of your stay with us.It's fantastic to hear that you found our check-in process easy and that you and your party enjoyed our pool and Jacuzzi facilities. We understand how important a good start to the day is, so we're glad to hear that you were able to enjoy our breakfast bright and early before heading off to explore the Grand Canyon.We're delighted that we could assist you promptly when it snowed overnight. Ensuring our guests have a comfortable and hassle-free stay, regardless of the weather, is always a top priority for us.Your kind words about our staff mean a lot to us. We strive to provide exceptional service with a smile, and it's wonderful to know that our efforts made a positive impression on you.We're glad that you found the parking convenient and that your room provided the peace and quiet you were looking for. And who can resist the allure of free coffee and tea? We're happy to provide those little touches that make a stay extra special.Once again, thank you for choosing to stay with us and for sharing your glowing review. We hope to have the pleasure of welcoming you back to Super 8 Motel for another fantastic stay in the future!

8/10 Good

lilly

Traveled with family and small children
Liked: Cleanliness, staff & service, property conditions & facilities
Pool heated, indoors, pool towels. Cons: no bathroom in pool area
Response from Front Desk Manager on Apr 5, 2024
Dear Lilly,Thank you for sharing your experience at our Super 8 Motel. We're delighted to hear that you enjoyed our heated indoor pool and the availability of pool towels during your stay.Your feedback regarding the lack of a bathroom in the pool area is duly noted. We understand the importance of convenience for our guests, and we apologize for any inconvenience this may have caused. We'll certainly take your suggestion into consideration as we continue to improve our facilities and funding is available.

10/10 Excellent

jolene

Liked: Cleanliness, staff & service, property conditions & facilities
Great staff, accommodations are just right for our quick overnight stay
Stayed 1 night in Apr 2024
Response from Front Desk Management on Apr 4, 2024
Dear Jolene, thank you for taking the time to share your experience with us! We're delighted to hear that you found our staff to be great and that our accommodations suited your needs perfectly for your quick overnight stay. Providing excellent service and comfortable accommodations is always our top priority, and we're thrilled that we were able to meet your expectations. We appreciate your feedback and look forward to welcoming you back again in the future!

10/10 Excellent

Michael

Traveled with group, Traveled with pets
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Pool and hot tub area were a pleasant treat.
Stayed 1 night in Apr 2024
Response from Front Desk Management on Apr 3, 2024
Dear Michael, thank you for your review! We're delighted to hear that you enjoyed our pool and hot tub area during your stay. Providing amenities like these to enhance our guests' experiences is important to us, and we're thrilled that you found them to be a pleasant treat. We hope you had a relaxing time, and we look forward to welcoming you back for another enjoyable stay in the future. Safe travels until then!

10/10 Excellent

Renae

Traveled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Walked around downtown Flagstaff. Visited the Lowell Observatory which was very interesting! Was not able to view the stars though the telescope as it started to snow in the middle of the night! The city of Flagstaff was very quick to have the plows out early to clear roads. Look forward to staying at Super 8 again when visiting the Flagstaff area in the future!
Stayed 2 nights in Mar 2024
Response from Front Desk Management on Apr 3, 2024
Dear Renae, thank you for sharing your experience with us! We're thrilled to hear that you enjoyed exploring downtown Flagstaff and visiting the Lowell Observatory, despite the unexpected snowfall. It's wonderful to hear that the city's quick response to clearing the roads helped ensure your safety and comfort during your stay. We're glad to hear that you look forward to staying with us again in the future, and we can't wait to welcome you back for another great visit to the Flagstaff area!

8/10 Good

Alisha

Liked: Cleanliness, amenities, property conditions & facilities
Bedding was fresh and clean. Room was clean. Grounds could use a refresh. Staff was friendly. Fresh pancakes in the morning were fabulous!
Stayed 3 nights in Mar 2024
Response from Front Desk Management on Apr 3, 2024
Dear Alisha, thank you for taking the time to share your feedback with us! We're delighted to hear that you found our bedding fresh and clean, and that you enjoyed our complimentary pancake breakfast. Providing a clean and comfortable stay is our priority, and we're glad you enjoyed your room and found our staff friendly. We appreciate your suggestion regarding our grounds and will certainly consider it as we strive to continually improve our facilities. We hope to have the pleasure of welcoming you back in the future!

8/10 Good

JING QIU

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great breakfast. It is worth the price.
Stayed 3 nights in Mar 2024
Response from Front Desk Management on Apr 3, 2024
Thank you for your wonderful feedback! We're thrilled to hear that you enjoyed our breakfast offerings and found them to be a great value for the price. We hope to have the pleasure of welcoming you back for another enjoyable stay in the future!

8/10 Good

Joseph

Traveled with partner, Traveled with pets
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Desk personnel was friendly. Room was comfortable, clean. Cleaning staff welcoming. Pool area nice. Nice pet area.
Stayed 1 night in Mar 2024
Response from Front Desk Management on Apr 3, 2024
Dear Joseph, thank you for taking the time to leave such a positive review! We're thrilled to hear that you found our desk personnel friendly and our rooms comfortable and clean. It's always our goal to provide a welcoming and enjoyable experience for our guests. We're also glad you appreciated our pool area and pet-friendly amenities. Your satisfaction is our top priority, and we hope to welcome you back again soon for another great stay!

6/10 Okay

mark

Traveled with partner
Liked: Cleanliness, staff & service
Disliked: Amenities
Abbi at the front desk was a huge help!
Stayed 1 night in Mar 2024
Response from Front Desk Management on Apr 3, 2024
Dear Mark, thank you so much for your kind words! We're delighted to hear that our staff provided you with exceptional service during your stay. Providing outstanding customer service is our top priority, and we're thrilled that Abbi's assistance made a positive impact on your experience. We'll be sure to pass along your compliments. We hope to have the pleasure of welcoming you back again soon!

10/10 Excellent

Alida

Stayed 1 night in Mar 2024
Response from Front Desk Management on Apr 15, 2024
Dear Alida, thank you for taking the time to rate your stay with us. We appreciate the great rating and hope to welcome you on future visits to Flagstaff. Best regards!

10/10 Excellent

Rosemary

Traveled with family
Liked: Cleanliness, staff & service, amenities
Staff courteous and professional
Stayed 1 night in Mar 2024
Response from Front Desk Manager on Mar 26, 2024
Thank you for the amazing rating and recognition of our staff's service & professionalism.

10/10 Excellent

Hunter

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Room was clean, quite and pool was very relaxing.
Stayed 1 night in Mar 2024
Response from Front Desk Manager on Mar 26, 2024
Thank you for taking the time to share your positive experience with us! We're delighted to hear that you enjoyed your stay at our Super 8 Motel and found your room to be clean, quiet, and relaxing.

8/10 Good

Lisa

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
It's a great Property it's near downtown flagstaff. It's quiet and the staff is very nice
Stayed 2 nights in Mar 2024
Response from Front Desk Manager on Mar 26, 2024
Thank you for taking the time to share your positive experience with us! We're thrilled to hear that you enjoyed your stay at our Super 8 motel near downtown Flagstaff.

10/10 Excellent

Renee

Business traveler, Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Was nice & quiet. Definitely will return.
Stayed 1 night in Mar 2024
Response from Front Desk Manager on Mar 23, 2024
Thank you Rene for the review!! We look forward to having you stay with us again.

8/10 Good

Sara A

Traveled with family
Liked: Cleanliness, staff & service, amenities
Pool facility window broken and taped off.
Stayed 2 nights in Mar 2024
Response from Front Desk Manager on Mar 20, 2024
Thank you for bringing your concerns to our attention regarding the broken window at our pool facility. We sincerely apologize for any inconvenience or discomfort this may have caused during your stay.We want to extend our deepest apologies for the broken window. Unfortunately, it was the result of someone throwing a rock, causing it to shatter. Rest assured, we take incidents like these seriously, and we are working diligently to ensure the safety and security of our guests.Our maintenance team is currently awaiting the arrival of the replacement window and will promptly install it once it arrives. In the meantime, we have taken precautions to tape off the area to prevent any accidents or further inconvenience.

8/10 Good

megan

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 4 nights in Mar 2024
Response from Front Desk Manager on Mar 18, 2024
Thank you Megan for taking the time to rate your positive experience at our motel.

8/10 Good

Johnny

Liked: Cleanliness, staff & service, property conditions & facilities
It was easy off the interstate, friendly staff
Stayed 1 night in Mar 2024
Response from Front Desk Manager on Mar 18, 2024
Thank you, Johnny, for sharing your experience with us! We're glad to hear that you found our Super 8 Motel conveniently located off the interstate and that our staff provided friendly service during your stay. Providing easy access and excellent service are top priorities for us, and we're delighted that we met your expectations. Your feedback is greatly appreciated, and we hope to have the pleasure of welcoming you back on your future travels. Thank you for choosing to stay with us!

10/10 Excellent

Oscar

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
all well. surroundings are a little bit sketchy
Stayed 2 nights in Mar 2024
Response from Front Desk Manager on Mar 18, 2024
Dear Oscar,Thank you for choosing Super 8 for your recent stay and for taking the time to share your feedback. We're pleased to hear that overall, your experience with us was satisfactory.Regarding your observation about the surroundings feeling a bit sketchy, please know that the safety and comfort of our guests are of utmost importance to us. We take such concerns seriously and continuously work to ensure a secure environment for everyone staying with us.If there are specific areas or incidents you encountered that you believe need attention, please don't hesitate to reach out to our management team directly. Your insights are valuable to us as we strive to improve our services and facilities.

10/10 Excellent

Moon

Traveled with family and small children, Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great value and helpful staffs
Stayed 1 night in Mar 2024
Response from Front Desk Management on Mar 15, 2024
Dear Moon, thank you so much for taking the time to rate your stay with us. We're glad that you found our motel to be a great value and that our staff was helpful during your stay. Providing exceptional service and affordable accommodations is our priority, and we're delighted that we could meet your expectations in both regards. We hope to have the pleasure of welcoming you back in future visits to Flagstaff. Best regards!

6/10 Okay

Travis

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Mar 2024
Response from Front Desk Management on Mar 15, 2024
Dear Travis, thank you for taking the time to share your feedback about your recent stay at our location.We're sorry to hear that your experience fell short of your expectations. Your satisfaction is important to us, and we would like to learn more about how we can make your next stay more enjoyable. If there are any specific areas where you feel we could have done better, please don't hesitate to let us know.We value your feedback and hope to have the opportunity to welcome you back for a better experience in the future.

6/10 Okay

Vaclav

Traveled with family
Disliked: Property conditions & facilities
Very noisy heating, poor breakfast, swimming pool and whirpool were full of desinfection(chlorin).
Stayed 2 nights in Feb 2024
Response from Front Desk Management on Mar 13, 2024
Dear Vaclav, thank you for sharing your feedback about your recent stay at our Super 8 Motel. We sincerely apologize for the inconvenience you experienced during your visit. Regarding the noisy heating, we understand how disruptive this can be to your comfort and rest. We will immediately address this issue to ensure that future guests do not encounter similar disturbances. As for breakfast, while we do offer more than the Super 8 Brand standard breakfast, we are limited on what items we can provide due to restrictions from space, kitchen, and license. We hope you will consider staying with us again in the future, allowing us the opportunity to exceed your expectations.

10/10 Excellent

Mukesh

Liked: Cleanliness, staff & service, property conditions & facilities
Really Good.
Stayed 1 night in Mar 2024
Response from Front Desk Management on Mar 12, 2024
Thank you for your positive review! Our team works hard to provide excellent service and comfortable accommodations, so it's rewarding to know that we met your expectations. If you ever find yourself in the area again, we'd be thrilled to welcome you back for another enjoyable stay. Safe travels!

10/10 Excellent

Laurel, Neptune Beach

Traveled with family
The staff was helpful and friendly. The property was clean and beds comfortable. Breakfast included.
Stayed 1 night in Mar 2024
Response from Front desk management on Mar 11, 2024
Dear Laurel, Thank you so much for taking the time to leave us a perfect 5/5 rating for your recent stay. It's wonderful to hear that our staff was helpful and friendly, and that you found our property clean with comfortable beds. Providing exceptional service and accommodations is our top priority, and we're delighted that we could meet and exceed your expectations during your stay.

10/10 Excellent

Cheryl

Traveled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The staff were extremely helpful and so very nice!
Stayed 1 night in Mar 2024
Response from Front Desk Manager on Mar 7, 2024
Dear Cheryl,Thank you for your recent stay at our Super 8 Motel and for taking the time to share your positive experience with us. We're thrilled to hear that you found our staff to be extremely helpful and nice during your time with us.Providing excellent customer service is one of our top priorities, and we're delighted that our team members made a positive impression on you. We will be sure to pass along your kind words to our staff members, as they take great pride in ensuring our guests feel welcome and well taken care of.We sincerely appreciate your feedback and your recommendation.

10/10 Excellent

Thomas

Traveled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
Liked that the floors were not carpeted but flooring that is easy to clean.
Stayed 1 night in Feb 2024
Response from Front Desk Manager on Mar 5, 2024
Thanks for the kind review Thomas! We like non carpet flooring as well!

4/10 Poor

alfonso j.

Traveled with partner
The room was too loud. Could hear everything coming from the upstairs room. Had to wear earplugs to sleep. The bed was uncomfortable.
Stayed 1 night in Feb 2024
Response from Front Desk Manager on Feb 28, 2024
Dear Alfonso,Thank you for sharing your feedback with us. We're truly sorry to hear that your stay did not meet your expectations due to noise disturbances from the upstairs room and discomfort with the bed. Your comfort and satisfaction are our top priorities, and it's disheartening to learn that we fell short in these aspects during your visit.We want to reassure you that all our mattresses were replaced in January 2021. However, we understand that everyone has different preferences when it comes to mattress firmness, and we apologize for not having one more to your liking.Regarding the noise disturbances, we apologize for any inconvenience caused. Unfortunately, our building is quite old, and without major reconstruction, which is financially not feasible at this time, we can only offer earplugs to help mitigate this problem.Your feedback is invaluable to us as it helps us identify areas for improvement. We appreciate your patience and understanding.

10/10 Excellent

Jennifer

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Nice place to stay, clean rooms, good pool and hot tub
Stayed 1 night in Feb 2024
Response from Front Desk Management on Feb 24, 2024
Thank you for taking the time to review your stay with us Jennifer. We are pleased to see you enjoyed the cleanliness of our rooms as well as pool and hot tub. We hope you will continue to choose our location on future visits to Northern Arizona.

2/10 Terrible

tina and

Disliked: Property conditions & facilities
Stayed 2 nights in Feb 2024
Response from Front Desk Manager on Feb 28, 2024
Dear Tina,Thank you for taking the time to leave a review, although we're disappointed to learn that your experience fell short of expectations. Your feedback is invaluable to us as we continually strive to improve our services.We would greatly appreciate it if you could provide us with more specific details about the issues you encountered during your stay. Understanding your concerns will allow us to address them promptly and ensure that they do not recur in the future.Please know that guest satisfaction is of utmost importance to us, and we genuinely regret any inconvenience you may have experienced.

8/10 Good

Ralph, San Jose

Traveled with group
Nice stay in flagstaff. Near nice restaurants
Stayed 3 nights in Feb 2024
Response from Front Desk Management on Feb 21, 2024
Thank you for taking the time to review your stay with us Ralph. We are pleased to see you enjoyed your visit and hope you will continue to choose our location when visiting Northern Arizona.

10/10 Excellent

Elicia

Traveled with family and small children
Liked: Cleanliness, staff & service, property conditions & facilities
Loved the food available, loved the indoor pool and spa, loved the price and location. We will definitely be back and recommending to everyone.
Stayed 2 nights in Feb 2024
Response from Front Desk Management on Feb 15, 2024
Thank you so much for the great feedback Elicia! We are pleased to see you enjoyed your stay with us and look forward to your next visit.

10/10 Excellent

SHAWN

Traveled with family
Great price. Clean. Indoor pool and hot tub. Simple free breakfast
Stayed 1 night in Feb 2024
Response from Front Desk Manager on Feb 12, 2024
Dear Shawn,Thank you for taking the time to share your experience at our Super 8 Motel. We're delighted to hear that you enjoyed your stay and found our pricing to be great, our facilities clean, and our amenities satisfactory, including our indoor pool, hot tub, and complimentary breakfast.Ensuring a comfortable and pleasant experience for our guests is our top priority, and we're thrilled to hear that we met your expectations in this regard. Your feedback regarding the cleanliness of our facilities and the quality of our amenities is greatly appreciated.We understand the importance of offering simple yet satisfying amenities like our complimentary breakfast to start your day off right. We're glad to hear that you found it enjoyable.

10/10 Excellent

steven

Clean hotel, welcoming staff & a pancake breakfast included which was convenient. Great place!!
Stayed 1 night in Feb 2024
Response from Front Desk Manager on Feb 12, 2024
Dear Steven,Thank you for taking the time to share your positive experience at our Super 8 Motel. We're thrilled to hear that you found our hotel clean, our staff welcoming, and our pancake breakfast convenient. Providing exceptional service and amenities to our guests is our top priority, and we're delighted that we were able to meet your expectations.It's wonderful to hear that you enjoyed the pancake breakfast and found it to be a convenient start to your day. We're committed to providing a satisfying breakfast experience for all our guests, and we're glad to hear that it contributed positively to your stay.Your kind words about our staff and the cleanliness of our hotel mean a lot to us. We strive to create a welcoming and comfortable environment for all our guests, and we're glad to hear that our efforts made a positive impression on you.

10/10 Excellent

JENNIFER

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Great hotel and great staff . Hotel is nearby lots of restaurants and stores ! My family and I enjoyed our stay there and the indoor pool !! For sure we will be returning next year for our trip.
Stayed 2 nights in Feb 2024
Response from Front Desk Manager on Feb 6, 2024
Dear Jennifer,Thank you so much for taking the time to leave such a positive review of your recent stay at our Super 8 Motel. We are thrilled to hear that you and your family had a great experience with us!It's wonderful to know that you found our hotel to be convenient, with its proximity to restaurants and stores. We're delighted that you enjoyed our indoor pool as well. Your kind words about our staff mean a lot to us, as we strive to provide exceptional service to all our guests.We look forward to welcoming you back next year for your trip.

2/10 Terrible

Gary

Traveled with family
Disliked: Staff & service, property conditions & facilities
Very different, the pool needed new towels because they were out so we asked for more and the staff didn’t want to walk them out because she said it was cold so she asked us to carry them out. Also there was a large group of people being very disruptive, smoking weed, drinking and being loud in the pool area and the girl working at the counter said she would send someone out but didn’t do anything and the people made it so nobody else could go out and enjoy
Stayed 1 night in Feb 2024
Response from Front Desk Manager on Feb 6, 2024
Dear Gary,Thank you for sharing your recent experience at our motel. We sincerely apologize for the inconvenience and disappointment you encountered during your stay.It's concerning to hear about the issues you faced with the pool towels and the disruptive behavior of some guests. Please know that this is not reflective of the standards we strive to maintain at our establishment. We take such matters seriously and will address them promptly to ensure a more comfortable and enjoyable environment for all our guests.We apologize for any lapse in communication regarding the pool situation. Rest assured, we will reinforce our protocols to ensure that our staff takes appropriate action in such situations in the future.We appreciate your feedback as it helps us identify areas for improvement. We hope to have the opportunity to regain your trust and provide you with a more pleasant stay in the future.

10/10 Excellent

Marie Louise

Business traveler
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Close to Courthouse where I was working that week. Hot Breakfast is limited to pancakes
Stayed 7 nights in Jan 2024
Response from Front Desk Manager on Feb 6, 2024
Dear Marie,Thank you for taking the time to share your experience at our Super 8 Motel. We're delighted to hear that our convenient location near the Courthouse was beneficial for your work week.

8/10 Good

Michelle

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Lovely check in, thank you for the kind hospitality!
Stayed 1 night in Jan 2024
Response from Front Desk Manager on Jan 30, 2024
Dear Michelle,Thank you so much for taking the time to share your positive experience with us. We are thrilled to hear that you had a lovely check-in and felt the warmth of our hospitality.Our team takes great pride in providing friendly and welcoming service, and it's truly rewarding to know that our efforts contributed to a positive start to your stay. Your kind words are greatly appreciated and serve as motivation for us to continue delivering excellent customer service.

10/10 Excellent

Daniela

Traveled with family and small children, Traveled with partner, Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Front desk staff was very professional and friendly. She went over the amenities the property offered and gave me a choice when it came to selecting first or second floor. The room was clean and everything in there looked as advertised. Parking was available even late at night upon returning from dinner. Location was great as we were surrounded by nearby restaurants and shopping centers. The guest above us were somewhat loud until about midnight, but thats not the hotels fault . Would stay here again. I wish we could have taken advantage of the heated pool but we were short on time. Breakfast was simple and basic but it served its purpose.
Stayed 1 night in Jan 2024
Response from Front Desk Manager on Jan 26, 2024
Thank you so much for taking the time to share your experience at our motel Daniela. We are thrilled to hear that you had a positive stay with us and appreciate your kind words about our front desk staff. We strive to provide a warm and professional atmosphere, and it's great to know that our team made a positive impression on you.We're pleased to hear that you found your room to be clean and as advertised. It's our priority to maintain a high standard of cleanliness and comfort for our guests, and it's rewarding to see that reflected in your feedback.We apologize for the noise from the guests above you, and we appreciate your understanding that this is beyond our control. We always strive to create a peaceful environment for our guests, but unfortunately, external factors can sometimes impact the overall experience.It's wonderful to know that you found our location convenient with nearby restaurants and shopping centers. We understand the importance of accessibility and are delighted that our location met your expectations.We're sorry to hear that you couldn't enjoy the heated pool and that time constraints got in the way. Hopefully, you'll have the opportunity to experience it on a future visit.Regarding breakfast, we appreciate your feedback. We are constantly working to improve and appreciate your input as it helps us enhance our offerings.

10/10 Excellent

kirstin

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Large rooms, decently comfortable bed. Personally could have used bigger pillows. Other than that fairly impressed.
Stayed 1 night in Jan 2024
Response from Front Desk Manager on Jan 23, 2024
Thank you for taking the time to share your feedback, Kirstin! We're pleased to hear that you found our rooms spacious and the bed decently comfortable. We appreciate your input about the pillow size and will certainly take that into consideration. Guest comfort is a top priority, and your comments help us make improvements.

10/10 Excellent

DEVON

Traveled with pets
Liked: Cleanliness, staff & service, property conditions & facilities
great value.
Stayed 1 night in Jan 2024
Response from Front Desk Manager on Jan 18, 2024
Thank you Devon, we are so happy to see you found so much value in your stay at our location.

8/10 Good

Verified traveler

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Jan 2024
Response from Front Desk Manager on Jan 16, 2024
Thank you so much for taking the time to rate your experience at our property

10/10 Excellent

Tim

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Jan 2024
Response from Front Desk Manager on Jan 15, 2024
Thank you Tim for taking the time to rate your stay with us.

8/10 Good

Ramsey

Traveled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 1 night in Jan 2024
Response from Front Desk Manager on Jan 15, 2024
Thank you Ramsey for the positive rating again!!

8/10 Good

Renee M

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 1 night in Jan 2024
Response from Front Desk Manager on Jan 15, 2024
Thank you Renee for taking the time to rate your stay with us.

10/10 Excellent

Ramsey

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 1 night in Jan 2024
Response from Front Desk Manager on Jan 15, 2024
Thank you Ramsey for taking the time to rate your positive experience.