Ratings based on 594 Verified Reviews

They paid and stayed. We double-checked.
3.9 out of 5
90% of guests recommend
4.0 Room cleanliness
4.0 Service & staff
3.9 Room comfort
3.8 Hotel condition
They paid and stayed.
We double-checked.
4 out of 5
Recommended
for Everyone
by A verified traveler

Great central location

Posted May 24, 2015
The room was very comfortable and the mattress was very nice. The location wa perfect for the parks we were visiting. The restaurant next door served very good food.
3 out of 5
Recommended
for Everyone
by A verified travelerfrom BC, Canada

Basic but clean

Posted May 21, 2015
Pros: Breakfast was good. Internet was fine.
Cons: Perhaps some renos.
Location: Grand Canyon.
Good value for the money. Had a good night sleep. Very busy hotel, even in the off season.
3 out of 5
by A verified travelerfrom Lubbock, TX

Staff not very helpful. "It's our policy"

Posted May 11, 2015
Pros: Room was good
Cons: Change the policy on requiring a credit card if booked through Expedia. Change the policy on providing hotel bill to verify any charges.
Location: Flagstaff. what can I say.
Desk clerk required a credit card to check in. Would not take cash, "It's our policy if you dont have a credit card we will refund your money and you can find a room somewhere else." At checkout time I wanted a copy of the hotel to insure that I had not been charged anything. I was refused a copy of the bill. "It's our policy that since you booked this through Expedia, we can not provide you a copy of the bill." Well Expedia, it's my policy not to use you anymore, AND I will not stay at a Super 8, even if it costs more money.
4 out of 5
Recommended
for Everyone
by A verified travelerfrom Prague

Very nice hotel

Posted May 7, 2015
Pros: New, modern, clean.
Location:
Very nice looking hotel, clean and modern rooms. Great before/after visiting Grand Canyon.
Comment from Hotel Management
May 8, 2015 by Zach, Hotel Management
Thank you. Your feedback is important and we value your opinion of Super 8 Flagstaff, AZ. We appreciate you choosing to stay with us.
5 out of 5
Recommended
for Everyone
by A verified travelerfrom Rio Rancho, NM

Nice

Posted May 4, 2015
Pros: Quiet and clean
Cons: Very small breakfast area. Not enough protein items like cheese and meat or fruits.
The lady at the check in counter was very friendly and knowlegable. Very professional.The room was clean and spacious. The vending room was close and there was a working ice machine.
Comment from Hotel Management
May 8, 2015 by Zach, Hotel Management
From all of us here at Super 8 Flagstaff, Arizona, thank you. We are always so please to hear when our kindness is recognized. We hope to have you stay with us again in the future.
3 out of 5
by A verified traveler

Posted Apr 13, 2015
Loved having the bunk beds, as it gave everyone room. Fairly uncomfortable location. Front desk did not have enough quarters for laundry, bring your own if you plan to wash.
Comment from Hotel Management
Apr 17, 2015 by Zach, Hotel Management
We appreciate your review. Occasionally we do have to limit the amount of change we give out for the laundry. We do try to have enough on hand and we apologize for falling short in that area.
3 out of 5
Recommended
for Everyone
by A verified traveler

Posted Apr 11, 2015
Cons: Panhandler problem; maybe more security. I think that they were noticing the employees coming out because of the uniform & were hiding.
Problem w/panhandlers - pounded on our window in evening - clerk took care of it; in the AM when loading car, panhandler was there asking for $$, young girl slipped in when I opened the back door to load our car. Clerk said she would take care of it, was very accommodating & apologized for the incidents.
Comment from Hotel Management
Apr 17, 2015 by Zach, Hotel Management
Thank you for taking the time to inform us of these incidents. We do our very best to keep our hotel safe and free of any kind of panhandeling. That being said, it does happen occasionally. I am happy to hear that our staff was able to handle the situation for you.
4 out of 5
Recommended
for Everyone
by A verified travelerfrom Toronto, ON, Canada

Great Place!

Posted Apr 8, 2015
Pros: The hotel staff Cleanliness Spaciousness WiFi (and lamp "plug-ins") Mini fridge/microwave oven
Cons: Shower drain (for this particular suite) Provision of an in-suite safe
Location: Close to the Oak Creek Canyon drive (beautiful). Also, close to Sunset Crater/Wupatki /Grand Canyon Near Route 66 Observatory & Walnut Canyon
Our second impression (after the external appearance), was with the front desk staff. The gentleman with whom we spoke (unfortunately, I forget his name) was extremely helpful and friendly. He not only tended to our room request, but also to our dinner and visitation requests. He was wonderful! Our room was spacious, clean and comfortable. The WiFi was very good. We had a mini fridge and microwave. The shower had a bit of a problem. Not with the temperature of the shower, but with the plug not staying up. Not a big deal. My husband just inserted a bottle cap under it (so that the water would be able to flow down the drain). The included breakfast was good (for a "Continental") and all of the hotel staff was very friendly. All in all, we had a great experience.
Comment from Hotel Management
Apr 17, 2015 by Zach, Hotel Management
Thank you for your kind review of the Super 8 Flagstaff, AZ. We are so very happy to hear that you enjoyed your stay with us. We try to accommodate every guest in this manner. Thank you again.
4 out of 5
Recommended
for Everyone
by A verified travelerfrom bakersfield

Good Location, Great Value

Posted Apr 4, 2015
Huge room, stayed in a family suite 2 nights. The mini-fridge was very noisy. Can't beat the value. Visited breweries in Flagstaff and the Grand Canyon, which is one hour away. Breakfast was ok, but very crowded. Would definitely stay there again.
Comment from Hotel Management
Apr 7, 2015 by zach, Hotel Management
I'm pleased to know your stay was good. We hope every guest can enjoy their stay as you did. Having many local attractions as well as the local breweries is definitely a plus. Thank you again for your review of Super 8 I-40 Flagstaff Mall.
1 out of 5
by A verified traveler

Scarrrryyyyyyyyyy

Posted Mar 24, 2015
Pros: Not much
Cons: Tell people it is more of a hotel for out of state weekly workers
Location: Bad location
Do not go there are many others to chose from.Carpet was dirty,Hall florway creaked when walked on room smelled of smoke. Bed was lumpy,
Comment from Hotel Management
Apr 7, 2015 by Zach, Hotel Management
Dear guest, I apologize that your stay wasn't up to your expectations. However, I feel your statements aren't an accurate representation of our hotel. We have brand new beds, carpet, bathrooms and TVs in all of our rooms. We invite you back to really experience all that we have to offer.