Lobby

Reviews of The Grand Hotel at the Grand Canyon

4 out of 5
The Grand Hotel at the Grand Canyon
149 State Highway 64 - Tusayan, Grand Canyon, AZ

Reviews

8.4

Very Good

Rating 10 - Excellent. 974 out of 1827 reviews" "
Rating 8 - Good. 429 out of 1827 reviews" "
Rating 6 - Okay. 236 out of 1827 reviews" "
Rating 4 - Poor. 122 out of 1827 reviews" "
Rating 2 - Terrible. 66 out of 1827 reviews" "

8.6/10

Cleanliness

8.6/10

Staff & service

8.2/10

Amenities

8.6/10

Property conditions & facilities

8.8/10

Eco-friendliness

Reviews

10/10 Excellent

Sarah

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very nice. Our room was very comfortable. Breakfast buffet was good. Staff was pleasant and accommodating. I would definitely stay here again.
Response from The Grand Hotel on Mar 17, 2024
Thank you for staying with us, we are glad you enjoyed your stay.

10/10 Excellent

Margaret

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Friendly staff
Stayed 1 night in Mar 2024
Response from Hotel Management on Mar 12, 2024
Thank you for staying with us.

8/10 Good

Khashayar, Ft. Myers

Traveled with family
Liked: Cleanliness
Disliked: Property conditions & facilities
None
Stayed 2 nights in Mar 2024
Response from Hotel Management on Mar 12, 2024
Thank you for staying with us.

10/10 Excellent

KENNETH A

Liked: Cleanliness, staff & service, property conditions & facilities
Great restaurant onsite.
Stayed 2 nights in Mar 2024
Response from Hotel Management on Mar 10, 2024
Thank you for staying with us, we are glad you enjoyed your stay.

6/10 Okay

ying

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
it is close to the grand canyon. Parking needs to pay, it is free parking.
Stayed 1 night in Feb 2024
Response from The Grand Hotel on Mar 9, 2024
Thank you for your feedback. We are happy you enjoyed your stay. Please come visit us again!

10/10 Excellent

Thomas

Traveled with partner
Excellent hotel
Stayed 2 nights in Mar 2024
Response from The Grand Hotel on Mar 9, 2024
Thank you for your feedback. We are so happy you enjoyed your stay. Please come visit us again soon!

6/10 Okay

Cheryl

Traveled with partner
Liked: Cleanliness
Breakfast buffet, the hot food was always cold. We arrived soon after the buffet opened and all the food to be served hot was cold. I put my French toast on the toaster to have it hot
Stayed 3 nights in Mar 2024
Response from The Grand Hotel on Mar 9, 2024
Thank you for your feedback. I will share your comments with our team. Thank you for being our guests.

10/10 Excellent

Hanna

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We had an excellent stay. The room was wonderful and the bathroom was big and lots of goodies like makeup wipes and a little sewing kit. The beds and pillows are firm so if that's not your thing you may want to bring a pillow you like to use.
Stayed 1 night in Feb 2024
Response from The Grand Hotel on Mar 6, 2024
Thank you for your feedback. I will share your comments with our team. We are happy you enjoyed your stay. Thank you for being our guests.

10/10 Excellent

Laura B

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Feb 2024
Response from The Grand Hotel on Mar 7, 2024
Thank you for your feedback. We are so happy you enjoyed your stay. Please come visit us again soon!

10/10 Excellent

Lucy

Traveled with partner, Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Beautiful area. Loved the cleanliness and elegance of the stay.
Stayed 4 nights in Feb 2024
Response from The Grand Hotel on Mar 5, 2024
Thank you for your feedback. We are so happy you enjoyed your stay. Come visit us again soon!

10/10 Excellent

Daniel

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very cozy and right by the grand Canyon!
Stayed 1 night in Mar 2024
Response from The Grand Hotel on Mar 5, 2024
Thank you for your feedback! We are so happy you enjoyed your stay. Please come visit us again soon!

10/10 Excellent

Jann

Traveled with family and small children, Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Best hotel near the south rim of the grand canyon! Check in/out process was a breeze. They’ll email you with the steps how to get your key card thru mobile app. No need to line up in the lobby and you can just go straight to your rooms. Will definitely recommend to friends and family!
Stayed 1 night in Feb 2024
Response from The Grand Hotel on Mar 5, 2024
Thank you for your feedback. We are so happy you enjoyed your stay. I will share your comments with our team. Please come visit us again soon!

10/10 Excellent

Shawn

Traveled with family
Liked: Cleanliness, staff & service, amenities
The room cleaning staff use the elevators for movement of supplies etc and make the elevators busy. In general the hotel was top notch.
Stayed 3 nights in Feb 2024
Response from The Grand Hotel on Mar 5, 2024
Thank you for your feedback. We are so happy you enjoyed your stay. Please come visit us again soon!

8/10 Good

Megan

Traveled with family
Liked: Property conditions & facilities
Close to Grand Canyon, good choices in food. Our ice bin which we planned to use had trash in it still fromprior guest. The staff came in to clean despite us requesting privacy.
Stayed 2 nights in Feb 2024
Response from The Grand Hotel on Mar 5, 2024
Thank you for your feedback. I will share your comments with our team. Thank you for being our guests.

6/10 Okay

Josip

Liked: Cleanliness
Disliked: Staff & service
Nice property , but couldn’t check in before 4 pm on a Tuesday is pathetic ! And rude incompetent staff at front desk
Stayed 1 night in Feb 2024
Response from Hotel Management on Feb 28, 2024
Thank you for your feedback. I will share your comments with our team.

6/10 Okay

Julian

Traveled with partner
This is probably one of the best options outside the Grand Canyon National Park - but that's not saying a lot. The rooms and bathrooms have a well-worn feel and in need of a refurb. Don't eat in the restaurant where the food is pretty terrible. The local fast food outlets are a better option. On our second night we tried to just get a drink in the bar but were told it was too busy - although we could go in and buy our drinks and bring them out to the lobby area. But we discovered that whilst seats at the bar were full there was no shortage of tables - apparently 'reserved for diners', except no one was dining.
Stayed 2 nights in Feb 2024
Response from The Grand Hotel on Feb 26, 2024
Thank you for your feedback. I will share your comments with our team. We hope you visit the Grand Canyon again soon!

10/10 Excellent

Lee

Liked: Cleanliness, property conditions & facilities
Stayed 1 night in Feb 2024
Response from The Grand Hotel on Feb 27, 2024
Thank you for your rating! We are so happy you enjoyed your stay with us. Thank you for being our guests. Please come visit us again soon!

10/10 Excellent

Kelsie

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Feb 2024
Response from The Grand Hotel on Feb 26, 2024
Thank you for your rating. We are so happy you enjoyed your stay with us. Please come visit us again soon!

8/10 Good

Heidi

Liked: Cleanliness, staff & service, property conditions & facilities
Good stay. Noisy neighbors were annoying. Liked the restaurant a lot. Hottub was nice after hiking.
Stayed 4 nights in Feb 2024
Response from The Grand Hotel on Feb 26, 2024
Thank you for your feedback. We are happy you enjoyed your stay with us. I will share your comments with our team. Please come visit us again soon!

10/10 Excellent

Michael

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Nice property to stay at
Stayed 1 night in Feb 2024
Response from Hotel Management on Feb 25, 2024
Thank you for visiting us, we are so glad you enjoyed your stay!

10/10 Excellent

Erik

Traveled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
If you’re visiting the Grand Canyon great place to stay. Hot tub, pool, and room very clean. Love the lobby and dining room.
Stayed 4 nights in Feb 2024
Response from Hotel Management on Feb 25, 2024
Thank you for visiting us, we are so glad you enjoyed your stay!

10/10 Excellent

Luci

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
A wonderful experience!
Stayed 3 nights in Feb 2024
Response from Hotel Management on Feb 23, 2024
Thank you for visiting us, we are so glad you enjoyed your stay!

6/10 Okay

Karley

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very nice but wish it had more sound proofing. Some group sat in the hallway all night making noise. Also i wish the bar/restaurant was open later than 9pm. Food was ok beer was warm. But lovely atmosphere.
Stayed 2 nights in Feb 2024
Response from The Grand Hotel on Feb 21, 2024
Thank you for your feedback. I will share your comments with our team. Please come stay with us again soon.

10/10 Excellent

Eileen

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Nice stay at a decent price
Stayed 1 night in Feb 2024
Response from The Grand Hotel on Feb 21, 2024
Thank you for your feedback. We are so glad you enjoyed your stay. Please come visit us again soon!

10/10 Excellent

Miriah

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Loved that there was a restaurant attached and it had very good food!
Stayed 1 night in Feb 2024
Response from The Grand Hotel on Feb 21, 2024
Thank you for your feedback. We are so happy you enjoyed your stay. Please come visit us again soon!

10/10 Excellent

Suzanne

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Staff was fantastic. Great property with convenience and very clean. Cozy feeling when you enter - and the feeling you are near the Grand Canyon. Rooms were clean and neat - well stocked. Great place to stay! Look forward to returning.
Stayed 1 night in Feb 2024
Response from The Grand Hotel on Feb 16, 2024
Thank you for your feedback. I will share your comments with our team. Thank you for being our guests. Please come visit us again soon!

8/10 Good

Jaclyn

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Nice room, good location Restaurant on property was terrible. Poor service and saw multiple people complain food was cold. Hot tub was crowded all night, didn’t get to use it unfortunately
Stayed 1 night in Feb 2024
Response from The Grand Hotel on Feb 16, 2024
Thank you for your feedback. I will share you comments with our team. Thank you for being our guests.

6/10 Okay

Barbara Ann

Traveled with partner
Liked: Property conditions & facilities
Clean premises. Local food establishments seem overpriced for quality of food.
Stayed 2 nights in Feb 2024
Response from The Grand Hotel on Feb 14, 2024
Thank you for your feedback. I will share your comments with our team. Thank you for being our guests. Please come visit us again soon.

6/10 Okay

Nancy

Traveled with partner
The room was very outdated. The lock on the door did not work sometimes - you could push the door open when you locked it. Heater was noisy. Mattress was so-so.
Stayed 2 nights in Nov 2023
Response from The Grand Hotel on Feb 14, 2024
Thank you for your feedback. I will share your comments with our team. Thank you for being our guests.

10/10 Excellent

Lina

Traveled with group, Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Pump for body wash not working
Stayed 1 night in Feb 2024
Response from The Grand Hotel on Feb 14, 2024
Thank you for your feedback. I will share your comments with our team. Thank you for being our guests.

10/10 Excellent

Dean

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Beautiful clean, lodge-like interior, well decorated rooms, and the breakfast buffet is well worth it!
Stayed 1 night in Feb 2024
Response from The Grand Hotel on Feb 14, 2024
Thank you for your feedback. Thank you for being our guests. We are so happy you enjoyed your stay with us. Please come visit us again soon!

2/10 Terrible

Megan

Traveled with family
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
We booked through Expedia however the hotel wouldn’t allow us to cancel our reservation. We physically couldn’t get to the hotel due to the road conditions and closures with the winter storm. Not only did we have to find another place to stay, they wouldn’t allow us to get a refund even though there was no possible way to get to them.
Stayed 1 night in Feb 2024
Response from The Grand Hotel on Feb 14, 2024
Thank you for your feedback. I will share it with our team.

8/10 Good

Yatin

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Close to Grand Canyon
Response from The Grand Hotel on Feb 14, 2024
Thank you for your feedback. Thank you for being our guests. Please come visit us again soon!

10/10 Excellent

Linda

Traveled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Loved the entrance decor, staff was great . Rooms were well done. One of us found the bed too soft due to a poor back.?
Stayed 2 nights in Jan 2024
Response from The Grand Hotel on Feb 14, 2024
Thank you for your feedback. I will share your comments with our team. Thank you for being our guests. We hope you come visit us again soon!

8/10 Good

John

Stayed 3 nights in Feb 2024
Response from The Grand Hotel on Feb 7, 2024
Thank you for your rating We are very happy you enjoyed your stay with us. Please come visit us again soon.

10/10 Excellent

Trevor

Liked: Cleanliness, staff & service, property conditions & facilities
The lobby was really nice, it was also a quiet spot for private phone calls.
Stayed 3 nights in Jan 2024
Response from The Grand Hotel on Feb 5, 2024
Thank you for your review and feedback. We are so happy you enjoyed your stay. Please come visit us again soon!

8/10 Good

Jonathan

Traveled with partner
Liked: Cleanliness
Disliked: Amenities
Expensive wheel chair rental at $36. For 24 hours
Stayed 1 night in Jan 2024
Response from The Grand Hotel on Feb 5, 2024
Thank you for your feedback. We are unaware of any wheelchair rental.

8/10 Good

Sean

Traveled with partner
Liked: Cleanliness, staff & service, amenities
Perfectly acceptable hotel, nice theming and great location for a Grand Canyon visit. Parts of the room were falling apart like cabinets but it's not a big deal. Hotel staff overall very friendly, ample parking though I imagine in summer it is packed. Microwave in the room is very nice.
Stayed 3 nights in Jan 2024
Response from The Grand Hotel on Feb 5, 2024
Thank you for your feedback. Thank you for staying with us. I will share your comments with our team. Please come visit us again soon!

10/10 Excellent

Diane

Liked: Cleanliness, staff & service, property conditions & facilities
It was close to the Grand Canyon
Stayed 2 nights in Feb 2024
Response from The Grand Hotel on Feb 5, 2024
Thank you for review. We are so happy you enjoyed your stay with us. Please come visit us again soon!

10/10 Excellent

Jessica

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Loved that it’s so close to the south rim entrance to the Grand Canyon national park. The staff were very friendly at check in
Stayed 2 nights in Jan 2024
Response from The Grand Hotel on Feb 5, 2024
Thank you for your feedback. We are so happy you enjoyed your stay. I will share you comments with our team. Please come visit us again soon!

10/10 Excellent

HuyenTrang

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Safe, quiet, free parking
Stayed 2 nights in Jan 2024
Response from The Grand Hotel on Feb 5, 2024
Thank you for your review and feedback. We are so happy you enjoyed your stay. Please come visit us again soon!

8/10 Good

Scott

Traveled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Property it self was beautiful and the room was perfect. It is the limited food options, shops, and bars in the area that stinks, what they do have closes by 9pm on most days.
Stayed 4 nights in Jan 2024
Response from The Grand Hotel on Feb 5, 2024
Thank you for your review and feedback. We are so happy you enjoyed your stay. Please come visit us again soon.

8/10 Good

Garry

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We thought the hotel was within the park.
Stayed 1 night in Jan 2024
Response from The Grand Hotel on Jan 31, 2024
Thank you for your feedback. We hope you enjoyed your stay with us.

10/10 Excellent

Marnie

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great hotel after a day at the Grand Canyon. Really nice atmosphere, and the staff were very friendly. Seems like the nicest hotel in the area and a great price.
Stayed 1 night in Jan 2024
Response from The Grand Hotel on Jan 31, 2024
Thank you for your feedback. Thank you for being our guests. I will share you comments with our team. We are so happy you enjoyed your stay. Please come visit us again soon!

8/10 Good

Fran

Traveled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We really enjoyed our time here, clean, friendly staff overall a great stay
Stayed 1 night in Jan 2024
Response from The Grand Hotel on Jan 31, 2024
Thank you for your feedback. We are happy you enjoyed your stay. I will share your comments with our team. Please come visit us again soon!

10/10 Excellent

Catherine

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Jan 2024
Response from The Grand Hotel on Jan 29, 2024
Thank you for your rating. We are so happy you enjoyed your stay with us. Please come visit us again soon!

10/10 Excellent

Kris

Traveled with partner, Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
A nice hotel very close to the Grand Canyon with dining options close by.
Stayed 1 night in Jan 2024
Response from The Grand Hotel on Jan 29, 2024
Thank you for your feedback. We are so happy you enjoyed your stay with us. Please come back again soon!

6/10 Okay

Ron

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Jan 2024
Response from The Grand Hotel on Jan 29, 2024
Thank you for your feedback. Please come visit us again soon!

10/10 Excellent

GLEN, New Orleans

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very nice hotel just one mile from the Grand Canyon park entrance. The room was clean with a nice bathroom, refrig and microwave, comfy bed and friendly staff. This hotel is cozy and, to me, is more welcoming than the lodges in the Grand Canyon Village, for less than half the price! It's a great bargain.
Stayed 1 night in Jan 2024
Response from The Grand Hotel on Jan 29, 2024
Thank you for your feedback. Thank you for your comments. We are so happy you enjoyed your stay with us. Please come visit us again soon!

10/10 Excellent

al

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Jan 2024
Response from The Grand Hotel on Jan 29, 2024
Thank you for your feedback. We are so happy you enjoyed your stay with us. Please come visit us again soon!