Ratings based on 1,536 Verified Reviews

They paid and stayed. We double-checked.
3.7 out of 5
84% of guests recommend
4.0 Room cleanliness
3.8 Service & staff
3.9 Room comfort
3.8 Hotel condition
They paid and stayed.
We double-checked.
3 out of 5
Recommended
for Everyone
by A verified traveler

Short trip

Posted Jul 21, 2014
Hotel was nice enough for sleeping with nothing much else to offer
3 out of 5
Recommended
for Couples
by A verified traveler from Suffolk, Uk

Excellent location but needs to mind the details

Posted Jul 20, 2014
Pros: Location and proximity to the Grand Canyon National Park and Grand Canyon airport.
Cons: Reception could be redesigned for a more welcoming feel and it is overdue for an interior make-over
Location: The Grand Canyon South Rim!
I suspect that being a hotel in close proximity to such an amazing location as the Grand Canyon means that it doesn't have to try very hard to please and that was my over-riding impression of this hotel. It has great potential - location, quite a nice looking exterior - but everything else fell a little bit short. The reception, despite being in a lounge with a large open fire, was basic and unwelcoming. Our room had a very dodgy looking air-con/heating apparatus that looked like it had been beaten up by a previous occupant (we didn't feel confident using it, so spent a stifling few nights) and the interior looked like it needed a refurb. That said, the staff were welcoming and helpful, it had good Eco-credentials, provided an in-room coffee maker, had a guest laundry service and a pool. I would probably stay here again as it looked as good as any other hotel in the area, but such a shame about the missed potential. A good interior refurb would make such a huge difference
4 out of 5
Recommended
for Everyone
by A verified traveler from Ontario

Convenient

Posted Jul 17, 2014
Pros: Location.
Cons: Hotel staff knowledge of 'town' and area.
Location: Antelope Canyon is a must see.
Very convenient location just outside the South Gate of the park. Nice restaurant with entertainment during our stay. Hotel staff could have been more knowledgeable about the 'town' and surrounding area.
3 out of 5
Recommended
for Everyone
by A verified traveler from Chicago

Don't eat here-super slow service

Posted Jul 17, 2014
Pros: The hotel rooms were okay but overpriced.
Cons: Lower prices and better service in restaurant
We ate breakfast around 8:30AM. There were only 3 other tables with customers. The waiter (one of two) took 10 minutes to greet us and took other 10 to bring us our coffee. It only got worse from there. It took 1/2 hour to get our food and then one order was incomplete! The waiter apologized but disappeared again for a few more minutes. After all that waiting not even a free coffee. We found out half way through our wait that the host was telling people service would be slow. WHY DIDN'T HE TELL US THAT?
3 out of 5
Recommended
for Everyone
by A verified traveler

Fairly close to trailheads but cannot see Canyon.

Posted Jul 17, 2014
Pros: Roomy, comfortable, clean.
Cons: Put refrigerators in the room.
Location: Canyon was fairly close by.
Was further away from Canyon than expected. No refrigerator which was big downside.
3 out of 5
by A verified traveler from San Antonio

Over priced

Posted Jul 16, 2014
For what we got, I think the hotel was overpriced. I almost fell asleep when the receptionist was checking me in. Also, there is no bell service or valet.
4 out of 5
Recommended
for Families
by A verified traveler

Close to grand cayon

Posted Jul 15, 2014
Pros: Setting and the staffIt was pleasant
Cons: Brighter
Location: Close to Grand Canyon and places to eat and shop
It was pleasant and comforbel, The staff was very helpful, The rooms were clean and comfy
2 out of 5
by A verified traveler from Scotland

Fly drive holiday

Posted Jul 14, 2014
Pros: Very little, room itself was clean and comfortable
Cons: General feeling of it being run-down, carpets in the hallway were dirty
Location: Near to Grand Canyon south entrance, which is a must see.
This was our fifth stop-over and one of the most expensive hotels that we had booked, unfortunately. Certainly not worth the money, nor is it 'grand'.
4 out of 5
Recommended
for Everyone
by A verified traveler

Posted Jul 14, 2014
Great location just outside of the park. Friendly staff and clean rooms.
4 out of 5
Recommended
for Everyone
by A verified traveler from Sydney, Australia

Lodge-style hotel

Posted Jul 14, 2014
Location: We hired two bikes for 1.5 hours and rode on a beautiful trail along the rim of Grand Canyon. It was fairly flat, not many people & spectacular!
We enjoyed the lobby which with safari-style decor of mounted animals. The room was spacious and the restaurant met our needs.