Ratings based on 1,670 Verified Reviews

They paid and stayed. We double-checked.
3.7 out of 5
84% of guests recommend
4.0 Room cleanliness
3.8 Service & staff
3.9 Room comfort
3.8 Hotel condition
They paid and stayed.
We double-checked.
3 out of 5
Recommended
for Everyone
by A verified traveler from NZ

Great access to Grand Canyon

Posted Aug 31, 2014
Pleasant & helpful staff. Hotel is a little tired and overpriced for the quality.
4 out of 5
Recommended
for Everyone
by A verified traveler from yorks

Great location look out for deer!

Posted Aug 31, 2014
The Grand lives up to its name compared to all the other hotels in town in size and style. A relatively new building on the main street, The grand offers comfortable rooms just 10mins from the Grand Canyon entrance. Gym, pool and laundry set it apart from more basic offerings locally. We eat locally rather than the hotel and there's a general store on the main street. You are close the the park perimeter, demonstrated by our morning encounter with 2 male deer on the path in front of the hotel, making our stay.
4 out of 5
Recommended
for Everyone
by A verified traveler from Florida

Comfortable hotel very close to the South Rim

Posted Aug 28, 2014
Staff were very friendly and helpful. Facility was comfortable and the indoor pool was a nice plus. Rooms were clean with all the necessities.
5 out of 5
Recommended
for Everyone
by A verified traveler from New York

Beautiful hotel, clean, and relaxing.

Posted Aug 27, 2014
Staff are reliable and overly helpful to the point you would think you live there full time. The whole experience is nothing but relaxing as there is no casino or ambient noise from strip. My only advice is bring a credit card with zero balance because things are pricey, but you shouldn't b surprised as you are booking a 5 star hotel.
5 out of 5
Recommended
for Families
by A verified traveler

Just Outside Grand Canyon Park

Posted Aug 27, 2014
Pros: Very nicely decorated for the area it's in.
The hotel was a really nice place to stay just outside the park, so much more affordable and still easy to get to the Grand Canyon. It was a very pleasant stay!
3 out of 5
by A verified traveler from Dc metro area

Short

Posted Aug 25, 2014
2 soda machines and the ice machine were broken. Overpriced.
1 out of 5
by A verified traveler

Very bad

Posted Aug 25, 2014
Pros: Only outlook
Cons: Everything
Bad smelling room. As soon as I entered the room I got vomiting sensation. That bad it was. No value for money spent. They may have better rooms. Even after complaining, the people at the front desk said that room only was blocked for me, as I have booked through Expedia.
3 out of 5
Recommended
for Everyone
by A verified traveler from Colorado

Nice Hotel but Restaurant Needs Help

Posted Aug 23, 2014
Pros: Great hotel staff, very helpful.
Cons: Rooms need to be updated. The Restaurant needs to train its' staff better. Schedule enough people to be on duty during peak hours.
Location: Location of the hotel was very convenient to Grand Canyon NP entrance. Very few grocery stores and from what I could tell there were NO drugstores.
5 out of 5
Recommended
for Everyone
by A verified traveler

Love it!

Posted Aug 22, 2014
Pros: Beds, the hotel appearance, the stuff.
Cons: A fridge and microwave would be very nice.
Location: Walking distance to shops and restaurants. A big plus!
The front desk was very accommodating with my room request and helpful regarding area info. Very comfortable beds, spacious and clean rooms. It's very well situated as it is within 5 to 8 minute drive to the Grand Canyon and walking distance to restaurants and shops. Beautiful appearance.
3 out of 5
by A verified traveler from Michigan

Average hotel in a beautiful setting

Posted Aug 22, 2014
Cons: The staff needs training. The carpets I'm hallways need to be cleaned.
Location: You must have dinner at the El Tovar. The view on stunning and the food is superb.
I stayed with my two children and boyfriend for three nights. The hotel was the most expensive and least impressive of the hotels we stayed at in AZ, but you know what they say about location. The worst part of the stay was the restaurant. The staff was terribly trained. Our poor waiter ran all over the restaurant as well as the other staff. We waited for about 15 minutes to be approached and our breakfast took about an hour and a half. We sent half back because the pancakes were cold when we finally received them.