Ratings based on 1,397 Verified Reviews

They paid and stayed. We double-checked.
3.7 out of 5
82% of guests recommend
3.9 Room cleanliness
3.7 Service & staff
3.8 Room comfort
3.5 Hotel condition
They paid and stayed.
We double-checked.
4 out of 5
Recommended
for Everyone
by A verified travelerfrom arizona

Great Value

Posted Jan 10, 2015
Pros: Many renovated hotels are so, so. The finishes are warm and nice materials, quality beds and pillows, towels, they did a excellent job.
Cons: a room deodorize had been utilized that was strong for me, but I am sensitive.
Location: By the trains but you do not hear them and I am a lite sleeper. Close to everything.
Professional polite staff, you feel welcomed and that your stay is good hands. Great Value too!
Comment from Hotel Management
Jan 20, 2015 by familyinn, Hotel Management
Hello KJ, It is very important to us that our guests feel welcome and comfortable at our hotel that requires a helpful, friend staff to attend to their concerns at any time. We thank you for letting us know that we are doing well in our goal to provide our guest with a great accommodation and a friendly staff. Thank you again and we appreciate you for taking the time to write us a review!
3 out of 5
Recommended
for Everyone
by A verified traveler

Posted Jan 5, 2015
Not bad, but the staff is not so good there. I Hey ! Why this require me write so much even I don't have too much to say!
Comment from Hotel Management
Jan 20, 2015 by familyinn, Hotel Management
Hello Grace, Your simple 2 sentence feedback is more than enough for us, thank you for sharing your view on the quality of service you received from us. This will be brought to the attention of our staff to remind everyone of our goal and orientation. It would be great to welcome you back and have another chance to offer you better experience. Thank you for your business.
3 out of 5
Recommended
for Everyone
by A verified travelerfrom Phoenix, AZ

Beautiful view of the town!

Posted Jan 3, 2015
Decided to take a quick trip to Flagstaff for the night. Found this cheap, but good hotel for the night. They had a beautiful view of the town, very close to everything you'd need!
Comment from Hotel Management
Jan 5, 2015 by familyinn, Hotel Management
Hello Angie, I am glad that you enjoyed your visit in our hotel and you find the view near our location pleasing. Thank you for your positive feedback and kind words describing your experience during your stay. We will continue to strive to be able to provide you consistent quality and value accommodation on your future visits.
2 out of 5
by A verified traveler

You get what you pay for

Posted Dec 30, 2014
Pros: Location.
Cons: Service, facilities.
Location: Close to a drug store, Walgreen's I think.
The desk clerk was absent when I showed up. It took 15 minutes for him to come around. No apology, nothing but where's my credit card... He looked to be clearly unhappy to be there. Several bulbs were burned out in the room, one of the few open electrical outlets also did not work (it wasn't a switched socket). Water was also plumbed backwards in the shower (hot was cold, cold was hot). Not a big deal, but just a detail that I think was representative of the entire situation. I won't be staying here again.
Comment from Hotel Management
Jan 4, 2015 by familyinn, Hotel Management
Hello, I am so sorry for the manner you were attended by our front desk. Please know that we take our guests’ feedback and concerns very seriously however, we are unable to address your concerns appropriately because of the limited information in your review. I hope we could have another chance to serve you better in the future.
4 out of 5
Recommended
for Everyone
by A verified traveler

Gute Unterkunft in der Nähe des Grand Canyon

Posted Dec 27, 2014
Wir haben 3 Nächte hier verbracht und waren durchaus zufrieden. Die Zimmer sauber und die Betten riesig. Da wir nur die Abende und Nächte im Hotel verbracht haben, war die Zimmergröße und Ausstattung völlig ausreichend. Das Frühstück ist nicht üppig, aber völlig ausreichend. Wir würden nochmals kommen.
Comment from Hotel Management
Dec 31, 2014 by familyinn, Hotel Management
Hello, Thank you for taking the time to let us know that we have met your complete satisfaction when you stayed with us. we are delighted that you plan to stay with us again on your next trip. It is wonderful to know that our continuous effort to provide quality accommodation to our guests have paid off. we look forward to your next visit. Hallo, Danke, dass Sie sich die Zeit nehmen, uns zu informieren, dass wir Ihre Zufriedenheit erfüllt haben, wenn Sie bei uns geblieben. wir freuen uns, dass Sie wieder bei uns auf Ihrer nächsten Reise bleiben wollen. Es ist wunderbar zu wissen, dass unsere kontinuierlichen Bemühungen um eine qualitativ hochwertige Unterkunft für unsere Gäste haben sich gelohnt. wir freuen uns auf Ihren nächsten Besuch.
5 out of 5
Recommended
for Everyone
by A verified travelerfrom phoenix, az

Nice, I enjoy.

Posted Dec 26, 2014
I like it, I will stay again in my next trip. I will recommen to my friends and family.
Comment from Hotel Management
Dec 31, 2014 by familyinn, Hotel Management
Hello, We appreciate your time in sharing with us your experience during your recent visit in our hotel. Earning your recommendation is a huge accomplishment for our team. We will continue to work closely to offer you consistent quality and value services on your future visits.
3 out of 5
Recommended
for Families
by A verified travelerfrom Surprise, AZ

Posted Dec 24, 2014
Good place for the price. Could use more breakfast items/selection.
Comment from Hotel Management
Dec 25, 2014 by familyinn, Hotel Management
Hello Bill, Thank you for taking the time to bring your thoughts on our breakfast served to our attention. I will accelerate your feedback and I am certain our management will carefully look into this matter and will implement necessary corrective measure to serve you and all of our guests better on your next visit. Thank you for your business and we hope to see you again soon.
2 out of 5
by A verified traveler

You get what you pay for.

Posted Dec 24, 2014
Checked in, gentleman was helpful but not friendly. Walls were paper thin, heard the people next to us until 3am wasn't until we called security they were quite. Went for breakfast the next morning and pancake machine was broken and the only other food was one cheese danish and yogurt, not a continental breakfast. There were also no parking spots.
Comment from Hotel Management
Dec 26, 2014 by familyinn, Hotel Management
Hello, I regret that we failed to meet your exacting preference when you stayed in our hotel. Please know that your feedback is very important to us as it help us monitor and evaluate the quality of services and accommodation you received from us. However, we are unable to verify your concerns because of the limited information provided in your review. I hope though that we could have another chance to serve you better in the future.
4 out of 5
Recommended
for Everyone
by A verified travelerfrom Norman, OK

Posted Dec 22, 2014
Budget friendly, clean and quiet! Perfect for a stay when traveling across country.
Comment from Hotel Management
Dec 25, 2014 by familyinn, Hotel Management
Hello, Thank you for your kind words and high rating for our hotel. We are delighted to learn that we have met your satisfaction on the quality of accommodation you received from our team. We look forward to another opportunity to serve you again soon.
5 out of 5
Recommended
for Everyone
by A verified traveler

Posted Dec 14, 2014
Close to downtown. Pretty clean. Office staff was very nice. Breakfast was weak but OK. Would stay here again.
Comment from Hotel Management
Dec 18, 2014 by familyinn, Hotel Management
Hello, Thank you so much for your kind comments and review regarding your most recent stay with us. We are glad that we have met your complete satisfaction and earned a perfect rating for the services we have provided. It is our fulfillment knowing that we have met your satisfaction. Trust that we will continue to strive to provide you consistent quality and value accommodation on your future visits.