Family Triple Room | Private kitchen

Reviews of Hastings Inn

2 out of 5
Hastings Inn
1400 West J Street, Hastings, NE

Reviews

5.0
Rating 10 - Excellent. 16 out of 132 reviews" "
Rating 8 - Good. 22 out of 132 reviews" "
Rating 6 - Okay. 26 out of 132 reviews" "
Rating 4 - Poor. 15 out of 132 reviews" "
Rating 2 - Terrible. 53 out of 132 reviews" "

5.0/10

Cleanliness

5.4/10

Staff & service

5.2/10

Amenities

4.2/10

Property conditions & facilities

6.0/10

Eco-friendliness

Reviews

6/10 Okay

John

Disliked: Staff & service, amenities, property conditions & facilities
No bath towels when entering bathroom. No trash can in bathroom. Light switch for room not by the door, it can make it UNSAFE to cross the room at night. #116 room renter playing LOUD music after midnight Sunday morning. Hard to get to sleep. Customer Service lady not very communicative bot at check-in and check-out. Finally, a couple of DENTS in floor about 3 feet past front door. Could cause someone to trip or fall.
Stayed 3 nights in Mar 2024
Response from JB on Mar 5, 2024
Extremely Sorry for everything, Thanks for let us know management to improve the business.Thanks once again.

10/10 Excellent

John

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
NO instructions for operating the television.
Stayed 1 night in Dec 2023
Response from JB on Mar 5, 2024
Instructions paste on the wall above the TV.

8/10 Good

JOSE ANGEL

Business traveler
Liked: Cleanliness, amenities, property conditions & facilities
Disliked: Staff & service
I sometimes use this hotel because is cheap, there was no rooms and they hosted me in midlands lodge hasting, the room was better than hasting
Stayed 1 night in Dec 2023

2/10 Terrible

joshua

Stayed 7 nights in Nov 2023

10/10 Excellent

Shoni

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Nov 2023

4/10 Poor

Eleanor

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Nov 2023

4/10 Poor

wade

Stayed 1 night in Nov 2023

6/10 Okay

Carlos

Stayed 9 nights in Oct 2023

10/10 Excellent

Justin

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Having stayed at this location over many years. The newest owners are working to revitalize and renovate, i found my stay pleasant and staff was personable and friendly. I will book again
Stayed 2 nights in Oct 2023
Response from sam on Oct 20, 2023
Thank you Justin for giving us this wonderful review, we hope to see you soon.

8/10 Good

Nathan

Business traveler
Liked: Room comfort
Disliked: Property conditions & facilities
Stayed 2 nights in Oct 2023
Response from Sam on Oct 20, 2023
Thank you Nathan for giving us this wonderful review; we hope to see you soon.

6/10 Okay

Verified traveler

Business traveler
A Rustic Experience
It was a rustic experience. The TV did not work, the A/C did not work. The weather was perfect to just open the windows. I had a radio along so i just listened to it. The bed was good, I slept very well. I went to grab a coffee in the lobby, filled up my cup. As I left the office I took a pull off of it. The coffee was cold & a day old. I had a difficult time closing the windows before I left, but got them closed. The experience was not all bad, I got a great night's rest. The price was right.
Stayed 1 night in Sep 2023
Response from Sam on Sep 23, 2023
Thank you for giving us this feedback, I am sorry that your recent stay did not meet your expectations. We hope to see you soon and hope that the next time you are here we will be able to deliver a positive experience to you.

2/10 Terrible

Lisa

Business traveler
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
The sheets had blood on them. The room was dirty. We went to the front desk and they were rude and said we couldn't get reimbursed. DON'T STAY HERE! GO ANYWHERE ELSE!!!
Stayed 1 night in Sep 2023
Response from Sam on Sep 15, 2023
Sorry for the inconveniences you faced, and since the reservation was already paid for, the manager cannot issue a refund, you would have to contact Expedia for that. Once again we are extremely sorry for the troubles you experienced.

2/10 Terrible

Jeremy

Business traveler, Traveled with family
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
The ac was old and throw spark when u connected to the power
Stayed 1 night in Aug 2023
Response from Sam on Sep 6, 2023
Thanks Jeremy for giving us this feedback, we hope to see you soon.

2/10 Terrible

Shuntae

Business traveler
Liked: Staff & service
Disliked: Property conditions & facilities
They were very nice people upon arrival. But they have bed bugs. I informed him and he was just like ok. I left with the quickness. I’m still waiting to see if I will get a refund. As of now it’s a no. Those bugs tore my *** up.
Stayed 6 nights in Aug 2023
Response from Sam on Sep 6, 2023
Hi Shuntae, we can't thank you enough for sharing your feedback so that we can improve upon our service and hospitality. We appreciate your comments regarding our hotel. We're so sorry to hear about the inconvenience you've experienced. We will do our very best to improve our facilities and services here.

6/10 Okay

Melanie

Disliked: Staff & service, property conditions & facilities
Stayed 1 night in Aug 2023
Response from Sam on Aug 27, 2023
Thanks for giving us a feedback, we hope to see you soon.

10/10 Excellent

Sylvia

Liked: Staff & service, property conditions & facilities, room comfort
Stayed 7 nights in Aug 2023
Response from Sam on Aug 19, 2023
Thanks Sylvia for staying with us, and more importantly giving us your feedback. We are happy to know that you liked our rooms and the service that was provided to you. Thanks again, and see you soon.

4/10 Poor

Robert

Stayed 4 nights in Aug 2023
Response from Sam on Aug 27, 2023
Thanks for giving us a feedback, we hope to see you soon.

10/10 Excellent

Bjorn

Stayed 1 night in Jul 2023
Response from Sam on Aug 14, 2023
Thanks for writing this review, we are proud that you liked the room and the services that were provided to you. We hope to see you soon.

8/10 Good

Joy

Business traveler
Liked: Cleanliness, staff & service, property conditions & facilities
This hotel was very affordable and most importantly the beds were comfortable and the water was hot. It has a refrigerator and microwave. The pink tiles in the bathroom were quaint and reminiscent and give off a mid-century vibe. It is dated but had updated flooring, but for the cost in comparison with other local accommodations you can’t beat the price. No issues with the air conditioner and the television had a lot of viewing options.
Stayed 3 nights in Jul 2023
Response from Sam on Jul 22, 2023
Thank you for choosing us Joy! We appreciate you taking the time to share your feedback, most especially the comments you made about the room. We hope to see you soon.

8/10 Good

Jewel

Liked: Staff & service
It's old and outdated as to what we see in the times anymore but overall nice stay. Friendly staff, quiet area, convenient for why we were in town.
Stayed 1 night in Jul 2023
Response from Sam on Jul 22, 2023
Thank you so much for the wonderful rating, Jewel!It's rewarding to learn that we exceeded your expectations, most especially with the accommodations, hospitality from our staff, and cleanliness of our guest rooms. On behalf of our entire staff, we thank you for your business and we hope to see you again when your travels bring you back to the area!

8/10 Good

Victoria

Traveled with family and small children
Liked: Cleanliness
This was a great place for somewhere to sleep for the night. It was definitely in need of some love, but the price was right!
Stayed 1 night in Jul 2023
Response from Sam on Jul 12, 2023
Thank you for choosing us, Victoria. We appreciate you taking the time to share your feedback. It's important for us to impress our guests and your comments will make this goal that much more attainable.

8/10 Good

Scott

Stayed 1 night in Jul 2023
Response from Sam on Jul 28, 2023
Thanks Scott for taking the time to write the review, we are pleased to see that you liked the room and the service that was provided to you. We hope to you again soon.

2/10 Terrible

james

Disliked: Staff & service, property conditions & facilities, room comfort
BIG CROOK, RIP OFF ARTIST
Checked in late 11 pm, was in room for less than 2 hrs . Ac didn't work ask the owner for a different room, he didn't have any. Didn't give are money back for the room. Hes a crook dont stay here, he doesn't care about customer service . He just wants to steal your money . Take him off of hotel.com he's going to ruin there name . Hes not a native Nebraska they take pride in how they treat others . Won't let me load pictures or my videos i have of this dump
Stayed 1 night in Jul 2023
Response from Sam on Jul 8, 2023
Your feedback is taken very seriously, and rest assured that we are taking the appropriate measures to address the problems and prevent any future occurrence. Please note that we always try to relocate should the rooms be available. Thank you for your feedback, James! We hope to see you again soon.

6/10 Okay

Allen

Stayed 2 nights in Jun 2023
Response from Sam on Jul 4, 2023
Thank you so much for taking the time to give us your evaluation; we really appreciate it.

2/10 Terrible

Cyndy

Disliked: Cleanliness, property conditions & facilities
Very poor condition, dirty, poor lighting, unable to lock door. Will not come back.
Stayed 1 night in Jun 2023
Response from Sam on Jul 1, 2023
Thanks for let us know but if you went to the office definitely front desk guy help out and change the room.Thanks.

10/10 Excellent

Kelly

Stayed 7 nights in May 2023
Response from Sam on Jun 11, 2023
Thanks Kelly; we look forward to see you again.

8/10 Good

Mary

Traveled with partner
Liked: Cleanliness, staff & service
Good price and comfortable bed. Liked the refrigerator and microwave. Could use coffee maker. No coffe in lobby either. Still, a good stay.
Stayed 1 night in May 2023
Response from Sam on Jun 2, 2023
Thanks Mary, we appreciate you taking the time to provide us with this feedback. We hope to see you again soon.

10/10 Excellent

Sayfert

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Would stay again
Super comfortable and great hospitality.
Stayed 1 night in May 2023
Response from Sam on May 20, 2023
Thank you for the fantastic review. We hope to see you again.

10/10 Excellent

Jason

Stayed 1 night in Jan 2023

4/10 Poor

Damien

Business traveler
Disliked: Property conditions & facilities
No air cond & no hot water & shower head no pressure. Head came off when I tried to turn/adjust it.
Stayed 1 night in Oct 2022
Response from Sam on Nov 23, 2022
Thanks for taking the time to write the review Damien, we are sorry that you were disappointed with our service, but we will improve and hope to see you again.

2/10 Terrible

Julie

Stayed 1 night in Aug 2022

10/10 Excellent

Janitzalian

Stayed 1 night in Aug 2022

8/10 Good

Amanda

Stayed 1 night in Jul 2022
Response from Sam on Jul 19, 2022
Thanks, look forward to see you again.

4/10 Poor

Amy

Traveled with family
Liked: Staff & service
Disliked: Cleanliness, property conditions & facilities, room comfort
Wish I Could Give a Better Review
Though the service was adequate, the cleanliness of the room was disappointing. The floor was extremely dirty and I woke up with bites on my body (though what bit me wasn’t seen). I was looking for economy since I just moved to the area and needed a possible longer term stay. We moved to another property after 2 days.
Stayed 6 nights in Jun 2022
Response from Sam on Jul 19, 2022
Thanks for sharing your experiences, we apologize and we will try to improve.

6/10 Okay

toby

Liked: Cleanliness, staff & service, amenities
Disliked: Property conditions & facilities
The room was big and clean but it’s old and dated. There were many cigarette burns in the blanket and 1 on the bedspread. The towels were very worn. There was a nice clean mini fridge and microwave. Soap and shampoo were available. Plenty of hot water. No bugs. The father and son were very friendly and stayed up late for my check in after 11:30pm. They offer breakfast of cereal, muffins and coffee. A few improvements would really help this establishment
Stayed 1 night in Jun 2022
Response from Sam on Jun 28, 2022
Thanks we look forward to see you again.

8/10 Good

Rick

Traveled with family
Liked: Staff & service, room comfort
For $50.00 a night,
While walking on the floor barefooted, my feet were blackened by the dirt on the floor. For $50.00, well, bring your foot slippers.
Stayed 1 night in Jun 2022
Response from Sam on Jun 28, 2022
Thanks we look forward to see you again.

8/10 Good

Randy

Stayed 1 night in Jun 2022
Response from sam on Jun 26, 2022
Thanks

6/10 Okay

Sherry

Traveled with partner
Disliked: Amenities
The drain under sink leaked. My husband had to ask for two new light bulbs. And the trim on the wall by the AC was filthy.
Stayed 2 nights in Jun 2022
Response from Sam on Jun 15, 2022
THANKS for sharing your experiences. We will learn and improve.

4/10 Poor

Annette

Traveled with family
Liked: Staff & service
Disliked: Cleanliness, amenities, property conditions & facilities
The property was fairly clean. The rooms were not good at all. there were 3 lamps, 2 had no where to plug in and one had no light bulb.tgede were stairs on the carpet, and it was not very clean at all. The bed was the only thing that was clean.. No recommendation!!
Stayed 1 night in May 2022
Response from JB on May 10, 2022
Thanks for let us know, try to improve more and more. Thanks.

2/10 Terrible

Heather

Stayed 1 night in Sep 2021
Response from Sam on Sep 29, 2021
Thanks for sharing your experience.

10/10 Excellent

Verified traveler

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Thank you for being so polite and upbeat when I checked in at 1:30 am!
Stayed 1 night in Jun 2021

8/10 Good

Beckie

Stayed 6 nights in May 2021

10/10 Excellent

Tiara

Stayed 1 night in May 2021
Response from SAM on Jun 2, 2021
Thanks. We truly appreciate your business and look forward to serving you again.

8/10 Good

Verified traveler

Traveled with family and small children
Liked: Cleanliness, staff & service
Clean and reasonably priced!
Stayed 1 night in May 2021

8/10 Good

Verified traveler

Reasonable price so willing to accept less amenities and somewhat rundown conditions. Decent property for a very budget conscious person.
Stayed 1 night in May 2021
Response from SAM on Jun 2, 2021
We understand you had a lot of options, and we appreciate you picking us.

6/10 Okay

Lisa

Liked: Staff & service, room comfort
Disliked: Cleanliness, property conditions & facilities
Stayed 1 night in May 2021
Response from SAM on Jun 2, 2021
Thanks

2/10 Terrible

dale

Business traveler
Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
It’s an old motel The only problem I had with it which is a big one it that it had bed bugs and they bite the heck out of me. That is the only reason for the bad review... won’t stay there again
Stayed 1 night in Apr 2021

10/10 Excellent

Verified traveler

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Remodeling. The rate was excellent and they didn't try to gloss over the ugly parts. Their honesty won me over.
Stayed 1 night in May 2021
Response from SAM on Jun 2, 2021
Thank you for your business and your trust. It is our pleasure to work with you.

10/10 Excellent

Verified traveler

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in May 2021

10/10 Excellent

Kristina

Stayed 3 nights in Apr 2021