BBQ/picnic area
Check availability

Reviews of Residence Inn by Marriott Grand Junction

3 out of 5
Residence Inn by Marriott Grand Junction
767 Horizon Dr., Grand Junction, CO

Reviews

8.8

Excellent

Rating 10 - Excellent. 229 out of 404 reviews" "
Rating 8 - Good. 115 out of 404 reviews" "
Rating 6 - Okay. 33 out of 404 reviews" "
Rating 4 - Poor. 19 out of 404 reviews" "
Rating 2 - Terrible. 8 out of 404 reviews" "

9.0/10

Cleanliness

9.0/10

Staff & service

8.6/10

Amenities

8.8/10

Property conditions & facilities

8.4/10

Eco-friendliness

Reviews

8/10 Good

Thomas F.

Liked: Staff & service
Friendly, helpful staff; large suites nice for our big family; facility needed to be improved, lots of maintenance issues including a non-working swimming pool.
Stayed 3 nights in Mar 2024
Response from SR on Mar 28, 2024
Thank you so much for staying with us and for the feedback! We are working diligently on the pool area and hope to have it back up soon. We hope to host you again!

10/10 Excellent

Ashley

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Mar 2024
Response from hotel manager on Mar 23, 2024
Thank you for the great 5 star review!

10/10 Excellent

Keith

Traveled with group
Liked: Amenities, property conditions & facilities
The place is clean and in excellent condition. Very helpful and friendly staff!
Stayed 1 night in Feb 2024
Response from Hotel Manager on Feb 29, 2024
Thank you so much for your review and feedback! We are so glad you enjoyed the hotel!

4/10 Poor

Lynda Elaine

Traveled with family
Disliked: Property conditions & facilities
they tried to charge for car parking---room furnace not working right--cold or hot --needs some cleaning and paint
Stayed 2 nights in Jan 2024
Response from SR on Feb 5, 2024
Thank you so much for the feedback! We apologize if the parking fee was an inconvenience during your stay. All major branded hotels in our market charge for parking and we are actually the cheapest. We are sorry the stay didn’t go better and we hope to host you again!

10/10 Excellent

Timothy

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great stay!
Nice, clean, comfortable rooms. No issues
Stayed 1 night in Jan 2024
Response from SR on Feb 5, 2024
Thank you so much for the feedback! We hope to host you again!

8/10 Good

Scott

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 1 night in Dec 2023
Response from SR on Feb 6, 2024
Thank you so much for the feedback! We hope to host you again!

8/10 Good

Howard

The room needs maintenance- doors sticking, toilet running. Very good value for the money, nice place.
Stayed 2 nights in Dec 2023
Response from SR on Feb 6, 2024
Thank you so much for staying with us and for your review and feedback!

10/10 Excellent

Guillermo, Denver

Liked: Cleanliness, staff & service, property conditions & facilities
Staff was very friendly and always willing to help probably the best
Stayed 4 nights in Nov 2023

10/10 Excellent

Rippy

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Birthday trip
We felt so welcome when we arrived. We had coffee in the lobby and the male that checked us in was so nice. Also breakfast was great. The lobby area is a nice place to just sit and read. Our room was also very nice. We enjoyed our stay. We had come here for my daughters birthday and she enjoyed her stay as well. Thanks.
Stayed 1 night in Nov 2023

6/10 Okay

Randy

Traveled with family
Liked: Room comfort
Stayed 1 night in Oct 2023
Response from SR on Nov 7, 2023
Thank you so much for the review! We hope to host you again!

6/10 Okay

Verified traveler

Traveled with group
Liked: Cleanliness, room comfort
Disliked: Property conditions & facilities
Needs update
Key machine didn’t work. No ice machines. Shower head was terrible.
Stayed 2 nights in Oct 2023
Response from SR on Nov 7, 2023
Thank you so much for the feedback! Thankfully the key machine has been fixed! Phew! We have ice available in the lobby 24 hours a day and there are ice makers in all rooms in the freezers. We will let maintenance know about the shower head. So sorry about that! We hope to host you again!

10/10 Excellent

Catherine

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I had a room booked in Montrose and went to the hotel and checked in but the area was so sketchy that I decided to drive an hour away to stay at this hotel. I got the LAST room. Thank goodness and the lady at the front desk was so nice. Thank you Residence Inn - I can always count on your locations!!!!
Stayed 1 night in Sep 2023
Response from SR on Nov 7, 2023
Thank you so much for the feedback and for the great review! We hope to host you again!

2/10 Terrible

Michael

Disliked: Cleanliness, staff & service, property conditions & facilities
Stayed 3 nights in Sep 2023
Response from SR on Nov 7, 2023
Thank you so much for the feedback! We are sorry the stay didn’t go better and we hope to host you again!

10/10 Excellent

Jo-Anne

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Sep 2023

10/10 Excellent

Jon

Stayed 1 night in Jul 2023
Response from SR on Jul 31, 2023
Thank you so much for the great review!

8/10 Good

irina

Traveled with family
Liked: Cleanliness, staff & service
Disliked: Property conditions & facilities
very mediocre for the price.Do not recommend
shower is very bad condition. pull out sofa is very bad.
Stayed 2 nights in May 2023
Response from SR on Jun 19, 2023
Thank you so much for the feedback! We are sorry the stay didn’t go better and we hope to host you again!

10/10 Excellent

Elizabeth

Stayed 1 night in Apr 2023

10/10 Excellent

Amy

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Only thing wrong was that the pool’s heater wasn’t working but we were able to swim at the pool in the other hotel in the same parking lot. Nice rooms, friendly staff. Would definitely stay there again!
Stayed 1 night in Apr 2023
Response from SR on Apr 4, 2023
Thank you so much for your review and feedback! We are so glad you enjoyed the hotel!

10/10 Excellent

Christopher Bryan

Stayed 1 night in Apr 2023

10/10 Excellent

jordan

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 1 night in Mar 2023
Response from SR on Apr 4, 2023
Awesome! We appreciate the 5 stars!

10/10 Excellent

James

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The front desk staff sets this stay apart! They are so friendly, helpful, and accomodating. My family won't stay anywhere else when we are in Grand Junction!
Stayed 1 night in Feb 2023
Response from SR on Feb 28, 2023
Awesome!! We are so glad that you enjoyed your stay and our staff! We appreciate the feedback and hope to host you again soon!

8/10 Good

Michael

Liked: Cleanliness, staff & service
Disliked: Amenities, property conditions & facilities
Nice property - good breakfast
Response from SR on Jan 7, 2023
Thank you so much for the feedback and the great review!

10/10 Excellent

Lynae

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very comfortable night's stay. Would stay there again.
Stayed 1 night in Nov 2022
Response from SR on Jan 7, 2023
Thank you so much for the great review!

6/10 Okay

curt

Traveled with pets, Traveled with family
Liked: Cleanliness, staff & service, amenities
It was pet friendly however they charged extra which was not specified in my contract. This needs to be clearly stated and it was not.
Stayed 4 nights in Aug 2022
Response from SR on Aug 11, 2022
Thank you for staying with us! Our pet fee is listed on our website, we are so sorry if that was not made clear. The fee covers the cost (supplies & labor) of shampooing the room once you check-out.

8/10 Good

Susan

Traveled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
This is a great size room at a great price. Great for long stay or family
Stayed 1 night in Jul 2022
Response from SR on Aug 11, 2022
Thank you so much for the feedback! We are so happy to hear that you enjoyed your stay!

6/10 Okay

Andrea

Stayed 1 night in May 2022
Response from SR on Mar 8, 2023
Thank you so much for the feedback! We are sorry the stay didn’t go better and we hope to host you again!

6/10 Okay

Lorraine

Liked: Staff & service
Disliked: Property conditions & facilities
Room was not in very good condition door deadbolt didn't work,several nicks on bathtub,some of towels didn't look very clean,we have stayed in motel several times never had so many issues...
Stayed 2 nights in Apr 2022
Response from SR on Mar 8, 2023
Thank you so much for the feedback! We are sorry the stay didn’t go better and we have shared your feedback with the team. We hope to have another opportunity to host you!

8/10 Good

Edward

Traveled with partner
Liked: Staff & service, amenities
the convenience to everything including the passes to the gym we did not like all the noise from the roon above us
Stayed 4 nights in Mar 2022
Response from SR on Mar 8, 2023
Thank you so much for your review and feedback! Glad to hear you enjoyed your stay overall. Sorry about the noise issue.

4/10 Poor

Daniel

Stayed 1 night in Mar 2022
Response from SR on Mar 8, 2023
Thank you so much for the review and for staying with us. We are sorry the stay didn’t go better and we hope to host you again!

10/10 Excellent

Heather

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Feb 2022
Response from SR on Mar 8, 2023
Thank you so much for your review and for staying with us!

10/10 Excellent

Rosita Marie

Stayed 17 nights in Aug 2021
Response from SR on Mar 8, 2023
Awesome! We appreciate the 5 stars!

10/10 Excellent

Lydya, Lackland AFB

Traveled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great staff and really nice hotel. Very family friendly.
Stayed 1 night in Dec 2021
Response from SR on Feb 11, 2022
Thank you so much for the great review! Come see us again soon!

10/10 Excellent

samuel

Traveled with family and small children, Business traveler
Liked: Cleanliness, staff & service, property conditions & facilities
Nice, well maintained, amazingly warm and friendly staff.
Stayed 1 night in Dec 2021
Response from SR on Feb 11, 2022
Thank you so much for your review and feedback!

10/10 Excellent

Curtis

Business traveler
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great place to stay. Many other options but this one is a peach.
Stayed 1 night in Nov 2021
Response from SR on Feb 11, 2022
Thank you so much for your review and feedback!

10/10 Excellent

Jodi

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Nov 2021
Response from SR on Feb 11, 2022
Thank you for the great 10/10 review!

10/10 Excellent

Terry

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Easy access to I70.
Stayed 1 night in Nov 2021
Response from SR on Nov 12, 2021
Thank you so much for the great review! We hope to see you again soon!

10/10 Excellent

Gail

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Pleasant, friendly staff, clean room, quuet
Stayed 1 night in Sep 2021
Response from SR on Nov 12, 2021
Thank you so much for the great feedback and the 5 star review!

10/10 Excellent

Mike

Stayed 1 night in Sep 2021
Response from SR on Feb 11, 2022
Awesome! So glad your stay went well!

8/10 Good

Heather

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Nice place, question covid safety.
Nice facility and mostly friendly staff. I was disappointed in the middle of the delta variant covid surge to see only one staff member at the front desk and one janitorial staff wearing a mask especially given the terribly low vaccination rate in Mesa County. If only 38% of people there are vaccinated and two staff members had masks, that doesn't add up to safety. I ended up taking the stairs to avoid people instead of using the elevators. We liked that it was pet friendly.
Stayed 6 nights in Aug 2021
Response from SR on Feb 11, 2022
Thank you for the feedback! All associates that are vaccinated are not required to wear masks.

10/10 Excellent

Verified traveler

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Nice room. We came in late after the Amtrak was stalled by the mud slides, so we had a handicapped room with a nice walk-in shower. It was a very pleasant hotel.
Stayed 1 night in Jul 2021
Response from SR on Feb 11, 2022
Thank you for the great 5 star review!

8/10 Good

Andrew

Stayed 2 nights in Jun 2021
Response from SR on Feb 11, 2022
Thank you so much for staying with us and for your review and feedback!

8/10 Good

muriel

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Jul 2021
Response from SR on Feb 11, 2022
Thank you so much for staying with us and for your review and feedback!

10/10 Excellent

Verified traveler

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
R
Stayed 1 night in Jun 2021
Response from SR on Feb 11, 2022
Thank you for the great 5 star review!

10/10 Excellent

Verified traveler

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I loved the customer service of the staff. They were so accommodating, especially for my husband who had just had knee replacement surgery. The morning breakfast had many options and was so good! The pool was nice, and the rooms were great!
Stayed 7 nights in May 2021
Response from SR on Feb 11, 2022
Wonderful! Thank you for the great 5 star review! We shared your feedback with our staff!

8/10 Good

Verified traveler

Business traveler
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great spot to land for a long-term stay, great breakfast, quiet.
Stayed 13 nights in May 2021
Response from SR on Feb 11, 2022
Thank you so much for your review and feedback! We are so glad you enjoyed the hotel!

10/10 Excellent

Verified traveler

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great service and cleanliness!
Stayed 3 nights in May 2021
Response from SR on Feb 11, 2022
Thank you so much for the 5 star review and feedback! We are so glad you enjoyed the hotel!

8/10 Good

Verified traveler

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Close to Airport and I 70
Stayed 6 nights in May 2021
Response from SR on Feb 11, 2022
Thank you so much for your review and feedback! We are so glad you enjoyed the hotel!

10/10 Excellent

Verified traveler

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Nice hotel 😊
Stayed 1 night in Feb 2021
Response from SR on Feb 11, 2022
Awesome! Thank you for the 5 stars!

6/10 Okay

Micheal

Business traveler
Liked: Staff & service, room comfort
Stayed 1 night in Apr 2021
Response from SR on Feb 11, 2022
Thank you so much for the feedback! We are sorry the stay didn’t go better and we hope to host you again!

10/10 Excellent

Verified traveler

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Traveling Utah
Easy and super fast check in. Room was clean. The kitchen had everything we needed. We will be staying here again the future.
Stayed 1 night in Apr 2021
Response from SR on Feb 11, 2022
Thank you so much for your review and feedback!