Ratings based on 495 Verified Reviews

They paid and stayed. We double-checked.
4.5 out of 5
96% of guests recommend
4.6 Room cleanliness
4.7 Service & staff
4.5 Room comfort
4.6 Hotel condition
They paid and stayed.
We double-checked.
5 out of 5
Recommended
for Everyone
by A verified traveler

Conference/Award Ceremony

Posted Aug 26, 2014
Pros: The overall atmosphere was pleasant from the front desk to the bell hop and it was very clean.
Location: Very near to restaurants and downtown museums.
The staff was above the grade. The attention given to the guest was very professional and courteous. They treated you like they actually wanted you to enjoy your stay and like they were glad to be there.
2 out of 5
by A verified traveler

Nice lobby bad room.

Posted Aug 8, 2014
Stains in carpet and furniture. Dirt in corners of bathtub and bathroom. Air conditioner sounded like a jet airplane. Kept me up all night. I felt taken advantage of... Sell me a room in a beautiful lobby then give me a dirty dump to sleep in.
4 out of 5
Recommended
for Everyone
by A verified traveler from Clinton Twp, Mi.

Up scale newly decorated,

Posted Aug 6, 2014
Nice dacor, with no thought of shelves, hooks or places to put your "stuff". Beautiful but lacking on "creature comfort". Bed was very comfortable, well done style, but not enough plugs for electronics! Found one way under a heavy curtain.
4 out of 5
Recommended
for Everyone
by A verified traveler from p

Posted Aug 5, 2014
Beautiful hotel, wonderful restaurants within, great staff! Bathrooms are a bit small and rooms not the most soundproof, but mist guests were quiet. Pool and workout room were very very nice.
3 out of 5
Recommended
for Everyone
by A verified traveler

Noisy

Posted Aug 4, 2014
Drunk people partying til all hours of the night! Other than that a very nice hotel
5 out of 5
Recommended
for Everyone
by A verified traveler from fort wayne in

Posted Aug 4, 2014
Beautiful hotel! It's hard to believe that this caliber of hotel was in a smaller city like Grand Rapids. We are impressed.
5 out of 5
Recommended
for Everyone
by A verified traveler from IL

Very fancy in a nice city

Posted Jul 28, 2014
The Amway Grand is a very fancy very nice hotel with everything you need. Walking distance from restaurants and there's a museum nearby.
4 out of 5
Recommended
for Everyone
by A verified traveler from Ithaca Mi

City life

Posted Jul 28, 2014
Very relaxing. Mojos dualing piano great place to check out!
5 out of 5
Recommended
for Everyone
by A verified traveler

Great hotel within walking distance of everything

Posted Jul 28, 2014
Pros: Location and service
Location: Restaurants and Arena
Came in town for one night for a concert. Hotel was clean, staff friendly and helpful, would definitely stay here again.
5 out of 5
Recommended
for Everyone
by A verified traveler from B.

Luxury in downtown

Posted Jul 28, 2014
Quiet, clean, beautiful. The staff was particularly helpful and friendly.