Jetted tub

Reviews of Baymont by Wyndham Grand Rapids Airport

2.5 out of 5
Baymont by Wyndham Grand Rapids Airport
2873 Kraft Ave Se, Grand Rapids, MI

Reviews

7.6

Good

Rating 10 - Excellent. 351 out of 1004 reviews" "
Rating 8 - Good. 326 out of 1004 reviews" "
Rating 6 - Okay. 147 out of 1004 reviews" "
Rating 4 - Poor. 87 out of 1004 reviews" "
Rating 2 - Terrible. 93 out of 1004 reviews" "

7.6/10

Cleanliness

8.2/10

Staff & service

7.2/10

Amenities

7.2/10

Property conditions & facilities

7.4/10

Eco-friendliness

Reviews

8/10 Good

Nathan

Liked: Cleanliness, staff & service, property conditions & facilities
Good
Stayed 1 night in Mar 2024
Response from Manager on Mar 22, 2024
Hello Nathan,Thank you for sharing your feedback with us. We appreciate you taking the time to let us know about your experience. If you have any further comments or concerns, please feel free to reach out to our management team directly.

10/10 Excellent

Julia

Traveled with group, Business traveler
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The hotel was very clean. Staff was friendly. I slept very well!
Stayed 1 night in Mar 2024
Response from Manager on Mar 16, 2024
Hello Julia,We are pleased to hear that you found our hotel clean and our staff friendly. It's great to know that you had a restful night's sleep. We appreciate your positive feedback and hope to welcome you back in the future.

10/10 Excellent

Carol

Liked: Cleanliness, staff & service, amenities
The television selection was quite limited. The remote was cumbersome to use because you have to punch in numbers to select a channel rather just being able to scroll forward or backwards. The direction of the air coming out of the Heater/AC cannot be changed.
Stayed 1 night in Mar 2024
Response from Manager on Mar 12, 2024
Hello Carol,We appreciate your feedback regarding the television and the Heater/AC unit. We regret any inconvenience caused and suggest contacting our management team for further assistance. Thank you for bringing these matters to our attention.

8/10 Good

Meghan

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Surprised at the quality of the hotel for the price, would stay again and recommend.
Stayed 1 night in Mar 2024
Response from Manager on Mar 9, 2024
Hello Meghan,We are delighted to hear that you enjoyed your stay with us and that you found our hotel to be of great value. We appreciate your recommendation and hope to welcome you back in the future for another wonderful experience.

8/10 Good

NICHOLAS

Business traveler, Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Good.
Stayed 1 night in Mar 2024
Response from Manager on Mar 6, 2024
Hello NICHOLAS,We appreciate you taking the time to share your feedback with us. Should you have any further comments or concerns, please feel free to contact our management team. Your satisfaction is important to us and we hope to welcome you back in the future.

8/10 Good

Trisha

Liked: Cleanliness, staff & service, property conditions & facilities
It was good
Stayed 1 night in Mar 2024
Response from Manager on Mar 6, 2024
Hello Trisha,We are pleased to hear that you found your stay enjoyable. Should you have any suggestions or feedback, please feel free to contact our management team. Your comments are invaluable in helping us enhance our guest experience.

8/10 Good

Glenn

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Feb 2024
Response from Manager on Mar 2, 2024
Hello Glenn,We are delighted to hear that you enjoyed your stay! Should you have any further feedback to share, please do not hesitate to reach out to us. We hope to welcome you back soon for another enjoyable experience.

8/10 Good

Nena

Traveled with partner
Liked: Staff & service
The only thing great about this hotel is the jacuzzi room and it’s cheap. Not too bad for what you pay for
Stayed 1 night in Feb 2024
Response from Manager on Feb 24, 2024
Hello Nena,We are pleased to hear that you enjoyed the jacuzzi room during your stay. We appreciate your feedback on our affordable pricing and hope you had an overall satisfactory experience with us. Thank you for choosing our hotel for your stay.

2/10 Terrible

Salwa

Disliked: Cleanliness, staff & service, property conditions & facilities
The management team was very rude. The breakfast was very old and stale. No customer service. Never again will stay in that place. The hotel was terrible.
Stayed 2 nights in Feb 2024
Response from Manager on Feb 21, 2024
Hello Salwa, We are sorry to hear about your experience and appreciate your feedback. We strive to provide the best service possible and will inform our management team about your concerns. Thank you for bringing this to our attention.

8/10 Good

Kevin

Stayed 3 nights in Feb 2024
Response from Manager on Mar 22, 2024
Hello Kevin, Thank you for taking the time to complete our survey! We want you to know that your feedback and rating of our hotel is of utmost importance to us. We would appreciate it if you could kindly reach out to us directly with any specific feedback you may have, so that we may address your concerns accordingly. On behalf of our entire staff, we thank you for your business and we hope to see you again when your travels bring you back to the area!

4/10 Poor

Holly, Harbor Springs

Traveled with family
Liked: Staff & service
Disliked: Cleanliness
There was something all over the wall. Paid for a hot tub room and hot tub did not work properly. Very disappointed.
Stayed 1 night in Feb 2024
Response from Manager on Feb 15, 2024
Hello Holly, Thank you for bringing this matter to our attention. We apologize for any inconvenience you experienced during your stay. Our team will ensure that the issue with the wall is addressed promptly. Regarding the hot tub, we will investigate the matter to ensure it is functioning properly for future guests. We appreciate your feedback and hope to have the opportunity to better serve you in the future.

6/10 Okay

Autumn

Traveled with partner
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
There were stains all over the walls
Stayed 1 night in Feb 2024
Response from Manager on Feb 14, 2024
Hello Autumn, Thank you for bringing this to our attention. We apologize for any inconvenience you may have experienced during your stay. We strive to maintain a high standard of cleanliness throughout our hotel and will address this matter with our housekeeping team. Your feedback is valuable to us as we continuously improve our services.

10/10 Excellent

Andrea

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great
Stayed 1 night in Feb 2024
Response from Manager on Feb 9, 2024
Hello Andrea,to hear that you enjoyed your stay at our hotel! We are delighted to receive your positive feedback and appreciate you taking the time to share it. If there's anything else we could have done to make your experience even better, please let us know. We look forward to welcoming you back again in the future.

2/10 Terrible

Abigail

Disliked: Cleanliness, staff & service, property conditions & facilities
Stayed 4 nights in Feb 2024
Response from Manager on Feb 9, 2024
Hello Abigail,We are sorry to hear that your experience at our hotel did not meet your expectations. We value your feedback and encourage you to reach out to us directly so that we can address any specific issues you may have encountered during your stay. We strive to provide excellent service, and we appreciate your input as it helps us improve.

10/10 Excellent

Ben

Traveled with family
Liked: Staff & service, property conditions & facilities
Neat and orderly
Stayed 1 night in Jan 2024
Response from Manager on Feb 9, 2024
Hello Ben,Thank you for taking the time to share your feedback about your recent stay with us. We are pleased to hear that you found our hotel to be neat and orderly. Providing a clean and well-maintained environment is one of our top priorities. We appreciate your kind words and hope to welcome you back in the future for another positive experience.

10/10 Excellent

Kaili

Traveled with partner
Liked: Staff & service, amenities
We only came here for the jacuzzi tub in our room. Didn’t even stay the whole night. But it’s was decently clean. We enjoyed the jacuzzi.
Stayed 1 night in Feb 2024
Response from Manager on Feb 7, 2024
Hello Kaili, Thank you for choosing to stay with us and for sharing your review. We're glad to hear that you found our hotel to be decently clean and enjoyed the jacuzzi. We hope you had a relaxing experience during your short stay with us. We remain committed to providing a comfortable and enjoyable experience for all of our guests.

10/10 Excellent

Stanley dean

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The hotel, and grounds are beautiful! Nice and clean, will kept, helpful staff.
Stayed 3 nights in Jan 2024
Response from Manager on Jan 28, 2024
Hello Stanley dean,Thank you for your kind review! We are thrilled to hear that you found our hotel and grounds beautiful and well-maintained. Our staff takes pride in providing helpful assistance to our guests. We appreciate your feedback and hope to welcome you back in the future.

4/10 Poor

Brittney

Business traveler
Disliked: Property conditions & facilities
The hotel was dirty and outdated. Food and drink spilled on the walls down all the hallways. My room was clean other than the walls. All the staff were nice. My bathroom kept making a clinking noise all hours of the night and there was a leak reported above my room but no damage was done. Just overall needs to be cleaned and taken better care of
Stayed 2 nights in Jan 2024
Response from Manager on Jan 28, 2024
Hello Brittney,Thank you for taking the time to provide your feedback. We appreciate your kind words about our staff. We apologize for the cleanliness issues you experienced and for any inconvenience caused. We will address the spills in the hallways and ensure that our cleaning protocols are followed more diligently. We will also have our maintenance team inspect the clinking noise in your bathroom and look into the reported leak. We value your input and will use it to improve our services.

10/10 Excellent

Mikey

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Everyone was wonderful We missed a flight out of Texas...ended up in GR. So it was a last minute stay. WONDERFUL WONDERFUL experience. Thank you for the directions and just the overwhelming kindness. Felt to welcome! Thank thank you!
Stayed 1 night in Jan 2024
Response from Manager on Jan 27, 2024
Hello Mikey,Thank you so much for your kind words! We're delighted to hear that you had a wonderful experience during your last-minute stay with us. Our team takes pride in providing excellent service and making guests feel welcome. We're glad that our directions and overwhelming kindness added to your positive stay. It was our pleasure to assist you, and we hope to have the opportunity to welcome you back in the future.

4/10 Poor

Jennifer

Traveled with family
Disliked: Cleanliness, amenities, property conditions & facilities
The room was dirty
Stayed 1 night in Dec 2023
Response from Manager on Jan 26, 2024
Hello Jennifer,We apologize for any inconvenience you may have experienced during your stay. We appreciate your feedback and will address the cleanliness issue with our housekeeping team. Thank you for bringing this to our attention.

6/10 Okay

Michael

Liked: Staff & service
This was a quick stay, close to the airport and plenty oy places to eat nearby. It appears to be a bit dated but served our purpose well.
Stayed 1 night in Jan 2024
Response from Manager on Jan 18, 2024
Hello Michael, Thank you for choosing to stay with us during your visit. We appreciate your feedback and are glad to hear that our convenient location and nearby dining options met your needs. We also value your comment about our property and will take it into consideration for future improvements. We hope to have the opportunity to welcome you back in the future.

2/10 Terrible

Josh

Business traveler
Disliked: Cleanliness, staff & service, amenities
Inhospitable. I felt unsafe because of the person working behind the counter. Her lack of empathy and her brash manner made for such an off putting experience, we paid for and did not stay for our second night. They offered to move us to “the good room” where it didn’t smell like cigarettes or industrial cleaner. When I came to breakfast 5 min late, I was told to figure it out as she dumped what was breakfast five minutes ago, into the garbage. I guess this is what yo expect at her home. When I mentioned the gap in my experience I was told that I wouldn’t recieve a refund because I was rude. She admitted they were in the wrong, they should have tried to help and not fight me, but because the situation escalated, I was to blame and they took my money, and told me to leave if I wanted to. I would t recommend this place, if you have the choice. Everyone has a bad day, but I have never been treated so poorly by hotel management in 30 years.
Stayed 2 nights in Jan 2024
Response from Manager on Jan 20, 2024
Hello Josh, We apologize for any negative experiences you had during your stay. Our staff members are trained to provide empathetic and courteous service, so we deeply regret any lapses in professionalism you may have encountered. As we strive to continuously improve, your feedback regarding the breakfast service and mannerism of our staff has been duly noted. We encourage open dialogue with our guests and regret any misunderstanding that may have occurred. We appreciate your patronage and would like to discuss your experience further if you would kindly reach out to our management team.

8/10 Good

stewart

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Jan 2024
Response from Manager on Jan 14, 2024
Hello stewart,We appreciate you choosing our hotel for your stay. We hope you had a great experience and enjoyed our services. Please feel free to reach out to us if you have any feedback or suggestions to share. We strive to improve our services based on our guests' input.

10/10 Excellent

Diane

Business traveler
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 1 night in Jan 2024
Response from Manager on Jan 13, 2024
Hello Diane,Thank you for choosing our hotel for your recent stay! We are thrilled to hear that you had a wonderful experience with us. We hope to have the opportunity to welcome you back in the future for another excellent stay.

2/10 Terrible

Josh

Disliked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Jan 2024
Response from Manager on Jan 13, 2024
Hello Josh, We're sorry to hear that your experience with us was not up to your expectations. We would appreciate it if you could reach out to our hotel directly so that we can further address any specific issues you may have encountered during your stay. We value your feedback and would like the opportunity to make it right.

10/10 Excellent

Barbara

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities
It had hot water & a shower that worked. Quietness if the heat.
Stayed 1 night in Jan 2024
Response from Manager on Jan 10, 2024
Hello Barbara,Thank you for sharing your feedback with us. We're glad to hear that you enjoyed the hot water and functioning shower during your stay. Our team strives to provide a comfortable and peaceful environment. We appreciate your kind words and hope to welcome you back in the future for another pleasant experience.

10/10 Excellent

Karin

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities
We needed to be close to the MSA Fieldhouse and this hotel is 3 minutes away. The room was recently updated and clean. Extremely good value. Breakfast included many options. Definitely would stay here again
Stayed 1 night in Jan 2024
Response from Manager on Jan 10, 2024
Hello Karin,Thank you for sharing your positive experience at our hotel! We are thrilled to know that our convenient location, updated and clean room, and value for money exceeded your expectations. It's great to hear that you enjoyed our breakfast with its variety of options. We appreciate your feedback and look forward to welcoming you back in the future.

10/10 Excellent

Sara

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 1 night in Dec 2023
Response from Manager on Jan 9, 2024
Hello Sara,We really appreciate your outstanding rating! We're thrilled to hear that you had a wonderful experience during your stay at our hotel. If you have any further feedback or suggestions, please don't hesitate to reach out to us directly. We hope to welcome you back soon for another amazing visit.

8/10 Good

Charlotte

Traveled with family
Liked: Cleanliness, staff & service
Stayed 1 night in Jan 2024
Response from Manager on Jan 9, 2024
Hello Charlotte,Thank you for choosing our hotel for your stay. We appreciate your positive rating and are delighted to hear that you had a great experience with us. We strive to provide exceptional service, and we hope to have the pleasure of welcoming you back in the future. Please feel free to reach out to us if you have any additional feedback to share.

6/10 Okay

Jerry

Stayed 7 nights in Dec 2023
Response from Manager on Jan 9, 2024
Hello Jerry,We appreciate you taking the time to rate your recent stay at our hotel. We value all guest experiences and would love to hear more about your stay. Please reach out to our hotel directly so we can address any feedback or concerns you may have had. We hope to welcome you back in the future for a more enjoyable experience.

10/10 Excellent

Yilda

Stayed 1 night in Jan 2024
Response from Manager on Jan 9, 2024
Hello Yilda,We appreciate you taking the time to rate our hotel. It's great to hear that you had a positive experience during your stay. We aim to provide exceptional service to all our guests. If you have any specific feedback to share, we encourage you to reach out to us directly so we can address any areas of improvement. We hope to welcome you back in the future for another enjoyable stay.

6/10 Okay

Eugen

Response from Manager on Feb 9, 2024
Hello Eugen,We appreciate you choosing our hotel and staying with us. If there are any concerns or feedback you would like to share, please reach out to our hotel directly. We value your input and would love the opportunity to address any issues. Thank you for being our guest and we hope to welcome you back in the future.

10/10 Excellent

Israel

Stayed 1 night in Dec 2023
Response from Manager on Jan 23, 2024
Hello Israel,Thank you for choosing our hotel for your stay! We are thrilled to hear that you had such a great experience with us. We strive to provide excellent service to all of our guests, and we are glad that we were able to meet your expectations. We hope to have the opportunity to welcome you back in the future.

10/10 Excellent

Gregory

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Good service
Stayed 1 night in Dec 2023
Response from Manager on Feb 1, 2024
Hello Gregory,Thank you for your kind words about our service. We strive to provide exceptional hospitality to all our guests. Should you have any further feedback or if there is anything else we can assist you with, please feel free to reach out to us directly.

10/10 Excellent

angie

Liked: Cleanliness, staff & service, property conditions & facilities
Everything was great
Stayed 1 night in Dec 2023
Response from Manager on Dec 30, 2023
Hello angie,Thank you for taking the time to share your positive experience with us! It was our pleasure to provide you with exceptional service and we hope to have the opportunity to welcome you back in the future.

10/10 Excellent

Steven

Stayed 1 night in Dec 2023
Response from Manager on Dec 26, 2023
Hello Steven,We are thrilled to hear that you had a wonderful stay at our hotel! Your satisfaction is our utmost priority and we are delighted to know that we were able to provide you with a memorable experience. Should you have any further comments or suggestions, please do not hesitate to reach out to us directly. We look forward to welcoming you back in the future!

10/10 Excellent

Michelle

Liked: Cleanliness, staff & service, property conditions & facilities
Response from Manager on Dec 22, 2023
Hello Michelle,Thank you for choosing our hotel for your stay! We are thrilled to hear that you had a wonderful experience. We hope to have the pleasure of welcoming you back in the future.

6/10 Okay

Israel

Liked: Staff & service
Little updating could be done
Stayed 1 night in Dec 2023
Response from Manager on Dec 16, 2023
Hello Israel,Thank you for your feedback. We appreciate your suggestion for updates and we will take it into consideration for future improvements. We value your opinion and hope to have the opportunity to welcome you back in the future.

10/10 Excellent

Svetlana

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Convenient.
Location was perfect for where we needed to get to. Also close to highways to enjoy our weekend getaway. I've stayed here before and it was just as good as the last time.
Stayed 1 night in Dec 2023
Response from Manager on Dec 16, 2023
Hello Svetlana,Thank you for your kind review! We're glad to hear that our hotel's location met your needs and contributed to a great weekend getaway. We appreciate your continued patronage and hope to welcome you back again in the future for another enjoyable stay.

10/10 Excellent

Robin

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Convenient location. Friendly staff. Price is good. Pillows were a little too firm for my liking otherwise a comfortable bed.
Stayed 1 night in Dec 2023
Response from Manager on Dec 15, 2023
Hello Robin,Thank you for sharing your feedback on your recent stay. We're glad our convenient location and friendly staff made your visit enjoyable. We appreciate your comments on the bed and pillows and will take them into consideration. We hope to welcome you back for another comfortable stay in the future.

6/10 Okay

Yonglei, ADA

Liked: Cleanliness, staff & service
Stayed 1 night in Nov 2023
Response from Manager on Dec 13, 2023
Hello Yonglei, We appreciate you choosing our hotel for your stay. We apologize if we fell short of your expectations during your visit. We encourage you to reach out to us directly with any specific feedback so that we can address any concerns. We value your opinion and hope to have the opportunity to welcome you back in the future.

10/10 Excellent

Peter

Liked: Staff & service, property conditions & facilities
Stayed 1 night in Dec 2023
Response from Manager on Dec 12, 2023
Hello Peter,Thank you for choosing our hotel for your stay! We're thrilled to hear that you had a wonderful experience with us. We strive to provide exceptional service and a comfortable stay for all our guests. We hope to welcome you back soon!

10/10 Excellent

Annie

Liked: Cleanliness, staff & service
Stayed 1 night in Dec 2023
Response from Manager on Dec 12, 2023
Hello Annie,Thank you for choosing our hotel for your stay! We are thrilled to hear that you had a wonderful experience with us. If you have any further feedback or if there is anything else we can assist you with, please do not hesitate to reach out to us. We look forward to welcoming you back in the future!

8/10 Good

George

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Reasonable rate, quiet. Good value.
Stayed 1 night in Nov 2023
Response from Manager on Dec 9, 2023
Hello George,Thank you for sharing your experience with us. We're glad to hear that you found our rates reasonable and enjoyed the quiet atmosphere. We strive to provide our guests with a good value stay. We hope to host you again in your future travels.

8/10 Good

John

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
15.00 for shuttle service stinks.
Stayed 1 night in Nov 2023
Response from Manager on Dec 7, 2023
Hello John,Thank you for your feedback regarding our shuttle service. We understand that the price may not have met your expectations. We appreciate your input and can assure you that we continually review and adjust our pricing to remain competitive in the market. If you have any further concerns or questions, please feel free to reach out to our management team directly.

6/10 Okay

Melvin

Disliked: Cleanliness, staff & service, amenities
Stayed 2 nights in Nov 2023
Response from Manager on Dec 21, 2023
Hello Melvin, Thank you for choosing our hotel for your recent stay. If you have any specific feedback or concerns about your experience, we encourage you to reach out to us directly so that we may address them and ensure your satisfaction. We value your feedback and look forward to welcoming you back in the future.

2/10 Terrible

Justin

Traveled with partner
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
I didn’t like the property at chair look like it was bitten by a dog the desk chair arm was off and holes in the wall and towel holder near the sink was broke off
Response from Manager on Nov 30, 2023
Hello Justin, Thank you for sharing your experience with us. We apologize for any inconveniences you encountered during your stay. We appreciate your feedback and will make note of the issues you mentioned for improvement. We value your stay and hope to have the chance to better serve you in the future.

10/10 Excellent

Stephanie

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Easy to go places, lots of thing's to do around it. Uber took us to downtown GR from here. Mold in our shower head. But clean otherwise.
Stayed 1 night in Nov 2023
Response from Manager on Nov 30, 2023
Hello Stephanie, Thank you for choosing our hotel for your recent stay. We're glad to hear that you found our location convenient and enjoyed the surrounding activities. We apologize for any inconvenience caused by the issue you experienced with the shower head. Our team works hard to ensure a clean and comfortable stay for all our guests, and we appreciate you bringing this to our attention. Please feel free to reach out to our management team with any further feedback.

4/10 Poor

Krista

Traveled with partner
Liked: Staff & service
Disliked: Cleanliness, property conditions & facilities
The property was dirty and outdated, many cracks in the hot tub spots on the mirrors and furniture, not as pictured
Stayed 1 night in Nov 2023
Response from Manager on Nov 28, 2023
Hello Krista, We appreciate your feedback regarding your recent stay. While we apologize for any inconvenience caused, we strive to ensure the cleanliness and upkeep of our property. Please note that we regularly conduct maintenance to address any issues that arise. Your comments will be shared with our management team for further review and improvement. Thank you for bringing this to our attention, and we hope to have the opportunity to provide you a better experience in the future.

10/10 Excellent

Emily

Liked: Cleanliness, staff & service, property conditions & facilities
I stayed for one night and this hotel provides everything you needs for a comfortable stay.
Stayed 1 night in Nov 2023
Response from Manager on Nov 28, 2023
Hello Emily,Thank you for choosing our hotel for your recent stay. We're delighted to hear that you found our amenities and services to be accommodating. We strive to ensure a comfortable experience for all of our guests. We appreciate your feedback and hope to have the opportunity to welcome you back in the future.