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Best Western Hospitality Hotel & Suites
2.5 star property

Suburban Grand Rapids hotel in Forest Hills with free breakfast

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your current months are May, 2024 and June, 2024.
May 2024
June 2024

Best Western Hospitality Hotel & Suites

Photo gallery for Best Western Hospitality Hotel & Suites

Terrace/patio
Exterior
Standard Room, 2 Queen Beds, Non Smoking, Refrigerator & Microwave | In-room safe, desk, blackout drapes, iron/ironing board
Free daily continental breakfast
Reception

Overview of Best Western Hospitality Hotel & Suites

Reviews
7.4

Good

Popular amenities

  • PoolPoolPool
  • Pet friendly
  • Breakfast includedBreakfast includedBreakfast included
  • Parking includedParking includedParking included
  • Free WiFiFree WiFiFree WiFi
  • Air conditioningAir conditioningAir conditioning

Explore the neighborhood

Map
5500 28th Street SE, Grand Rapids, MI, 49512
  • Popular LocationMSA Fieldhouse9 min walk
  • Popular LocationWoodland Mall5 min drive
  • AirportGrand Rapids, MI (GRR-Gerald R. Ford Intl.)7 min drive
  • Popular LocationFrederik Meijer Gardens and Sculpture Park7 min drive
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Room options

View all photos for Standard Room, 1 King Bed, Non Smoking, Refrigerator & Microwave

In-room safe, desk, blackout drapes, iron/ironing board

Standard Room, 1 King Bed, Non Smoking, Refrigerator & Microwave

Highlights

Air conditioning
Connecting rooms available
Refrigerator
TV
Blackout drapes/curtains
Shower/tub combination
Private bathroom
Hair dryer
  • 325 sq ft
  • Sleeps 2
  • 1 King Bed

View all photos for Standard Room, 2 Queen Beds, Non Smoking, Refrigerator & Microwave

Standard Room, 2 Queen Beds, Non Smoking, Refrigerator & Microwave | In-room safe, desk, blackout drapes, iron/ironing board

Standard Room, 2 Queen Beds, Non Smoking, Refrigerator & Microwave

Highlights

Air conditioning
Connecting rooms available
Refrigerator
TV
Blackout drapes/curtains
Shower/tub combination
Private bathroom
Hair dryer
  • 325 sq ft
  • Sleeps 4
  • 2 Queen Beds

View all photos for Suite, 1 King Bed, Non Smoking, Refrigerator & Microwave

Suite, 1 King Bed, Non Smoking, Refrigerator & Microwave | In-room safe, desk, blackout drapes, iron/ironing board

Suite, 1 King Bed, Non Smoking, Refrigerator & Microwave

Highlights

Air conditioning
Connecting rooms available
Refrigerator
TV
Sofa bed - double
Blackout drapes/curtains
Separate bedroom
Shower/tub combination
  • 500 sq ft
  • Sleeps 3
  • 1 King Bed

View all photos for Standard Room, 1 Queen Bed, Accessible, Bathtub

In-room safe, desk, blackout drapes, iron/ironing board

Standard Room, 1 Queen Bed, Accessible, Bathtub

Highlights

Air conditioning
Connecting rooms available
Refrigerator
TV
Blackout drapes/curtains
Shower/tub combination
Private bathroom
Hair dryer
  • 325 sq ft
  • Sleeps 2
  • 1 Queen Bed

View all photos for Standard Room, 1 Queen Bed, Accessible, Non Smoking

In-room safe, desk, blackout drapes, iron/ironing board

Standard Room, 1 Queen Bed, Accessible, Non Smoking

Highlights

Air conditioning
Connecting rooms available
Refrigerator
TV
Blackout drapes/curtains
Shower/tub combination
Private bathroom
Hair dryer
  • 325 sq ft
  • Sleeps 2
  • 1 Queen Bed

View all photos for Suite, 1 King Bed, Non Smoking, Kitchenette

In-room safe, desk, blackout drapes, iron/ironing board

Suite, 1 King Bed, Non Smoking, Kitchenette

Highlights

Air conditioning
Connecting rooms available
Refrigerator
TV
Blackout drapes/curtains
Separate bedroom
Shower/tub combination
Private bathroom
  • 500 sq ft
  • Sleeps 2
  • 1 King Bed

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Air conditioning
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$83 total
includes taxes & fees
Apr 25 - Apr 26
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About the neighborhood

Grand Rapids

Best Western Hospitality Hotel & Suites is located in Forest Hills, a neighborhood in Grand Rapids, and is in the suburbs and near the airport. Frederik Meijer Gardens and Sculpture Park and DeVos Performance Hall are cultural highlights and John Ball Zoo is a popular area attraction. Patterson Ice Center and Grand Rapids Children's Museum are also worth visiting.
Visit our Grand Rapids travel guideOpens in a new window

What's nearby

  • MSA Fieldhouse - 9 min walk
  • Calvin College - 5 min drive
  • Woodland Mall - 5 min drive
  • Watermark Country Club - 7 min drive
  • Frederik Meijer Gardens and Sculpture Park - 7 min drive

Getting around

  • Grand Rapids Station - 12 min drive
  • Gerald R. Ford International Airport (GRR) - 7 min drive

Restaurants

  • Starbucks - 5 min walk
  • McDonald's - 12 min walk
  • Starbucks - 16 min walk
  • Fuji Buffet & Grill - 2 min drive
  • Culver's - 2 min drive

About this property

Best Western Hospitality Hotel & Suites

Hotel located in Forest Hills
Free continental breakfast, dry cleaning/laundry services, and a gym are just a few of the amenities provided at Best Western Hospitality Hotel & Suites. Free in-room WiFi and a 24-hour business center are available to all guests.
Additional perks include:
  • An indoor pool with sun loungers
  • Free self parking
  • A roundtrip airport shuttle (surcharge), express check-out, and smoke-free premises
  • An elevator, a vending machine, and a front-desk safe
  • Guest reviews say good things about the pool, helpful staff, and location
Room features
All 120 rooms feature comforts such as air conditioning, as well as thoughtful touches like free WiFi and safes. Guests reviews speak well of the clean rooms at the property.
More amenities include:
  • Bathrooms with shower/tub combinations and free toiletries
  • TVs with premium channels
  • Refrigerators, microwaves, and coffee/tea makers

Languages

English, Spanish

Property amenities

Internet

  • Available in all rooms: Free WiFi
  • Available in some public areas: Free WiFi

Parking and transportation

  • Roundtrip airport shuttle (surcharge) from 4:00 AM to midnight on request
  • Bus station shuttle (surcharge)
  • Free self parking on site
  • Wheelchair-accessible parking and van parking available

Food and drink

  • Free continental breakfast available 6:30 AM–10:00 AM on weekdays and 7:00 AM–10:00 AM on weekends
  • Coffee and tea in common areas

Things to do

  • Gym
  • Indoor pool
  • TV in common areas

Family friendly

  • In-room microwave
  • In-room refrigerator
  • Indoor pool
  • Laundry facilities

Conveniences

  • 24-hour front desk
  • Laundry facilities
  • Luggage storage
  • Safe at front desk
  • Vending machine

Guest services

  • Dry cleaning/laundry service
  • Housekeeping on request

Business services

  • 24-hour business center
  • Meeting rooms

Outdoors

  • Picnic area
  • Pool loungers

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Elevator
  • Wheelchair accessible (may have limitations)
  • Wheelchair-accessible parking
  • Wheelchair-accessible path of travel
  • Wheelchair-accessible public washroom
  • Wheelchair-accessible registration desk
  • Wheelchair-accessible van parking

More

  • 2 floors
  • Built in 1970
  • Smoke-free property

Room amenities

Bedroom

  • Bedsheets provided
  • Blackout drapes

Bathroom

  • Free toiletries
  • Hair dryer
  • Private bathroom
  • Shower/bathtub combination
  • Towels

Entertainment

  • TV with premium satellite channels

Food and drink

  • Coffee/tea maker
  • Microwave
  • Refrigerator

More

  • Air conditioning (climate-controlled)
  • Connecting rooms available
  • Desk
  • Free local calls
  • Iron/ironing board
  • Phone
  • Safe

Policies

Check-in

Check-in start time: 3 PM; Check-in end time: 11:00 PM
Late check-in subject to availability
Minimum check-in age: 21

Check-out

Check-out before 11 AM
Express check-out available

Special check-in instructions

This property offers transfers from the airport (surcharges may apply); guests must contact the property with arrival details before travel, using the contact information on the booking confirmation
Front desk staff will greet guests on arrival
If you are planning to arrive after midnight please contact the property in advance using the information on the booking confirmation

Access methods

Staffed front desk

Pets

Pets allowed for an extra charge of USD 25 per pet, per day (maximum USD 75 per stay)
Service animals are welcome, and are exempt from fees
Welcoming dogs and cats only
2 total pets
Pets cannot be left unattended
Specific rooms only; pet-friendly rooms can be requested by contacting the property at the number on the booking confirmation

Children and extra beds

Children are welcome
Rollaway/extra beds are not available
Cribs (infant beds) are not available

Property payment types

Important information

Fees

You'll be asked to pay the following charges at the property:

  • Deposit: USD 100.00 per accommodation, per stay

We have included all charges provided to us by the property.

Optional extras

  • Airport shuttle fee: USD 15.00 per room (one-way)
  • Pet fee: USD 25 per pet, per day (maximum USD 75 per stay)
  • Service animals are exempt from fees

The above list may not be comprehensive. Fees and deposits may not include tax and are subject to change.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
The name on the credit card used at check-in to pay for incidentals must be the primary name on the guestroom reservation
This property accepts credit/debit cards; cash is not accepted
This property affirms that it follows the cleaning and disinfection practices of We Care Clean (Best Western)
Please note that cultural norms and guest policies may differ by country and by property; the policies listed are provided by the property

We should mention

This property's policy is to refuse certain bookings for the purpose of group events or parties, including pre-wedding stag/bachelor and hen/bachelorette parties
Pool access available from 8:00 AM to 11:00 PM
Only registered guests are allowed in the guestrooms
The property has connecting/adjoining rooms, which are subject to availability and can be requested by contacting the property using the number on the booking confirmation
Children under 16 years old are not allowed in the swimming pool, fitness facility, or spa tub without adult supervision

Property is also known as

Hospitality & Suites Rapids
Best Western Hospitality Grand Rapids
Best Western Hospitality Hotel
Best Western Hospitality Hotel Grand Rapids
Best Western Hospitality Hotel And Suites
Best Western Grand Rapids
Grand Rapids Best Western
Best Western Hospitality Hotel & Suites Hotel
Best Western Hospitality Hotel & Suites Grand Rapids
Best Western Hospitality Hotel & Suites Hotel Grand Rapids

Frequently asked questions

Does Best Western Hospitality Hotel & Suites have a pool?

Yes, this property has an indoor pool. Pool access is from 8:00 AM–11:00 PM.

How much does it cost to stay at Best Western Hospitality Hotel & Suites?

As of Apr 18, 2024, prices found for a 1-night stay for 2 adults at Best Western Hospitality Hotel & Suites on May 19, 2024 start from $66.39, excluding taxes and fees. This price is based on the lowest nightly price found in the last 24 hours for stays in the next 30 days. Prices are subject to change. Choose your dates for more accurate prices.

Is Best Western Hospitality Hotel & Suites pet-friendly?

Yes, Best Western Hospitality Hotel & Suites allows cats and dogs (limit 2 total). There's a fee of USD 25 per pet, per day. Service animals are exempt from fees.

How much is parking at Best Western Hospitality Hotel & Suites?

Self parking is free at this property.

What time is check-in at Best Western Hospitality Hotel & Suites?

Check-in start time: 3 PM; Check-in end time: 11:00 PM. Late check-in is available during limited hours.

What time is check-out at Best Western Hospitality Hotel & Suites?

Check-out is at 11 AM.

Does Best Western Hospitality Hotel & Suites provide a shuttle to the airport?

Yes, there's an airport shuttle that runs 4:00 AM–midnight on request. A fee of USD 15.00 per room applies.

Where is Best Western Hospitality Hotel & Suites located?

Located in Forest Hills, this hotel is within 1 mi (2 km) of MSA Fieldhouse and Patterson Ice Center. Orbit Room and Centerpointe Mall are also within 3 mi (5 km).

Best Western Hospitality Hotel & Suites Reviews

Reviews

7.4

Good

Rating 10 - Excellent. 309 out of 1000 reviews" "
Rating 8 - Good. 334 out of 1000 reviews" "
Rating 6 - Okay. 160 out of 1000 reviews" "
Rating 4 - Poor. 118 out of 1000 reviews" "
Rating 2 - Terrible. 79 out of 1000 reviews" "

7.6/10

Cleanliness

8.2/10

Staff & service

7.4/10

Amenities

7.4/10

Property conditions & facilities

7.0/10

Eco-friendliness

Reviews

4/10 Poor

Kayla

Disliked: Cleanliness
The bedding was not changed when we arrived.
Stayed 1 night in Apr 2024

6/10 Okay

Trina

Stayed 1 night in Mar 2024

4/10 Poor

Patrick

Traveled with family
Liked: Staff & service
Disliked: Cleanliness
Blood stains on curtains, dirty carpet throughout, place also smells funky. Definitely won't be back.
Stayed 2 nights in Mar 2024

8/10 Good

Michelle

Traveled with family
Nice, clean property
Stayed 1 night in Mar 2024

10/10 Excellent

corinne

Traveled with family and small children, Traveled with pets
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
They took great care of our family. Thanks for breakfast daily!
Stayed 10 nights in Mar 2024

6/10 Okay

Kimberly

Traveled with pets, Traveled with family
Rooms were spacious and clean. Dislike - the overpowering smell of weed when coming back to our room after dinner. Breakfast was lacking and poor. No hot water. No microwave to make the oatmeal packets that were there. Only fruit was apples. I went up at 8 am and there was no eggs, no biscuits, no bacon or sausage and very little muffins and bread.
Stayed 1 night in Feb 2024

8/10 Good

Kelly

Business traveler
Liked: Staff & service
Great staff and quiet room
Stayed 1 night in Jan 2024

4/10 Poor

Shelby

Stayed 2 nights in Feb 2024

8/10 Good

Riyadh

Traveled with family and small children, Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities
I like the property and how everyone was very nice and friendly.
Stayed 1 night in Feb 2024

2/10 Terrible

Tim van

Stayed 1 night in Feb 2024