Checked in at midnight. Someone canceled our reservation from Best Western the day we made the reservation.
Ericka was the night desk person. She realized the mistake and got us a room, a suite, on a night that was completely full except for that suite. You could say she was just doing her job. If that's the case, Ericka was extremely, professional, courteous, and compassionate . Well done Ericka.
Situated near the airport, in Grand Rapids, this hotel is close to Patterson Ice Center and Calvin College. Area attractions …More