Ratings based on 259 Verified Reviews

They paid and stayed. We double-checked.
4.4 out of 5
96% of guests recommend
4.5 Room cleanliness
4.6 Service & staff
4.4 Room comfort
4.3 Hotel condition
They paid and stayed.
We double-checked.
4 out of 5
Recommended
for Everyone
by A verified traveler

Clean affordable hotel

Posted Jan 12, 2015
Was looking for a clean, cheap hotel in the Grand Rapids area. This hotel was just that. Only complaint is the walls were a bit thin but otherwise comfortable beds, clean rooms, continental breakfast.
Comment from Hotel Management
Jan 19, 2015 by General Manager, Hotel Management
Kristi, Thank you so much for sharing your experience with us! We are thrilled that you chose our hotel and enjoyed your time here. We hope to see you again soon! Kevin C. General Manager
4 out of 5
Recommended
for Everyone
by A verified travelerfrom SE Asia and Michigan

Wonderful staff. Great location

Posted Jan 11, 2015
We arrived in the midst of a cold snap--it was about 1 degree outside with strong wind. Our reception was wonderful. The two rooms I reserved were adjourning will a handy adjoining door. Thanks! The only problem was that the heat had not been turned on for several hours and it took over an hour for the rooms to warm up to a comfortable temp. Otherwise the hotel was outstanding. The breakfast was good. Tow of our travelers had an early flight to catch and there was continental breakfast available very early--bravo! We would stay again. Thanks for keeping the parking area plowed and sidewalks clean.
Comment from Hotel Management
Jan 13, 2015 by General Manager, Hotel Management
Thank you for taking the time to review our hotel! I am so happy to hear that you enjoyed your time here, but would like to apologize for the temperature of your room at check in. Thank you for bringing this matter to our attention so we can address this issue moving forward during this Winter season. We hope to see you again soon! Kevin C. General Manager
5 out of 5
Recommended
for Everyone
by A verified travelerfrom Battle Creek, Michigan

Close to shopping and eating places.

Posted Jan 10, 2015
Pros: Loved their customer service attitude. Very accommodating to meet our needs.
Location: Located near the airport and accessible to many places to shop and eat.
I lost my keys in the snow as I was brushing snow off my car to take my husband to the hospital for surgery. They sent a maintenance man out to find them for me in the snowstorm. Very thankful for that service!
Comment from Hotel Management
Jan 13, 2015 by General Manager, Hotel Management
Judy, Thank you for your 5 Star review! We know all too well how hectic getting ready to check out and having to brush off your car can be, let alone losing your keys in a blizzard. We are just happy that we were able to find your keys for you and help ease the situation. Thank you for sharing your story! Come back and see us again! Kevin C. General Manager
5 out of 5
Recommended
for Everyone
by A verified travelerfrom Battle Creek, MI

Hotel was nice.

Posted Dec 14, 2014
Very nice hotel, especially if you are taking a flight from Grand Rapids. The airport limo included within the rate was very convenient and the hotel staff in general was very nice.
Comment from Hotel Management
Dec 16, 2014 by General Manager, Hotel Management
Terry, Thank you for your 5 Star review! I am delighted to hear that you enjoyed your stay and were able to take advantage of our free airport shuttle! Thank you for taking the time to share your comments. We hope to see you again soon! Kevin General Manager
5 out of 5
Recommended
for Everyone
by A verified traveler

Posted Dec 11, 2014
we had an excellent experience! Staff was efficient and friendly and hotel was clean and comfortable.
Comment from Hotel Management
Dec 16, 2014 by General Manager, Hotel Management
Thank you for taking the time to review our hotel! I am thrilled to hear that you enjoyed your time and truly appreciate your recommendation! Compliments like yours serve as great encouragement for our entire staff to keep striving for excellence. Thank you! Kevin General Manager
5 out of 5
Recommended
for Everyone
by A verified traveler

Posted Dec 10, 2014
Excellent service, rooms clean, nice hot food for breakfast! Airport shuttle a bonus!
Comment from Hotel Management
Dec 11, 2014 by General Manager, Hotel Management
Thank you so much for your kind words! We truly appreciate your feedback and compliments! We are thrilled that you enjoyed your time at our hotel and were able to take advantage of our hot breakfast and airport shuttle. Looking forward to seeing you again!
5 out of 5
Recommended
for Everyone
by A verified travelerfrom North Carolina

Convenient & affordable

Posted Dec 6, 2014
We went to visit family over the Thanksgiving weekend and stayed for several days. Staff was helpful and the rooms were clean. The beds were comfortable and the fan worked well for white noise. For the money the breakfast was good. My only complaint was no bananas.
Comment from Hotel Management
Dec 10, 2014 by General Manager, Hotel Management
Thank you so much for taking the time to share your experience with us! We are thrilled to hear that you enjoyed your time at our hotel. We hope to see you again soon!
5 out of 5
Recommended
for Everyone
by A verified travelerfrom Albany, NY

Nice surprises

Posted Nov 25, 2014
Pros: Complimentary dinner & breakfast were much better than expected. Very nice that they cleaned the snow from my car in the morning!
Cons: Building is a bit older; windows are a little drafty & bathroom needs upgrading, but it was clean.
Location: Large mall & tons of restaurants nearby.
They served food on the first night I was there -- definitely enough for dinner. Breakfast had a wide choice and was good. One of the men shoveling the snow cleaned off my car for me. All pleasant surprises!
Comment from Hotel Management
Nov 26, 2014 by General Manager, Hotel Management
Dear Susan, Thank you for staying with us and taking the time to share your review! We truly appreciate your feedback and we are happy to hear that you enjoyed your time spent at our hotel! We pride ourselves on the service we provide to our guests, and your kind words are a great encouragement for our entire staff. Thank you. Hope to see you again soon!
4 out of 5
Recommended
for Everyone
by A verified travelerfrom Chicago, IL

Nice, affordable hotel close to airport.

Posted Nov 3, 2014
Pros: The location was close to airport & lots of stores and restaurants. Easy to get to.
My family was in town for a funeral and was looking for an affordable hotel close to the airport. The front desk staff was very friendly and helpful. The gentleman took extra care with dealing with my elderly parents. The hotel was very clean, the lobby looked like it had been updated and the breakfast in the morning was just enough. Last year we stayed at the Fairfield Inn in the area & this hotel was equivalent for less money.
Comment from Hotel Management
Jan 19, 2015 by General Manager, Hotel Management
Thank you for choosing Comfort Inn! It was truly our pleasure to host your family. While I'm sorry to hear the reason for your trip to Grand Rapids, I'm glad to hear that you enjoyed your stay at our hotel. Kevin C. General Manager
4 out of 5
Recommended
for Everyone
by A verified travelerfrom D

Quick and easy

Posted Oct 19, 2014
Very enjoyable stay. Less than 5 min from airport and right off the interstate. Staff was very helpful.
Comment from Hotel Management
Jan 19, 2015 by General Manager, Hotel Management
Thank you! We appreciate your compliments and kind words! Kevin C. General Manager