Ratings based on 237 Verified Reviews

They paid and stayed. We double-checked.
4.6 out of 5
98% of guests recommend
4.7 Room cleanliness
4.7 Service & staff
4.6 Room comfort
4.6 Hotel condition
They paid and stayed.
We double-checked.
5 out of 5
Recommended
for Everyone
by A verified travelerfrom Indianapolis

Nice Place, Clean Rooms, Easy Loation

Posted May 14, 2015
On a short business trip, nice hotel, clean room, good TV, nice people.
5 out of 5
Recommended
for Everyone
by A verified traveler

Two night stay. Very relaxing and quiet.

Posted May 8, 2015
Pros: Location. Room size. Bathroom size. View. Price.
Great location to the highway. Very quiet room. Super clean. Polite staff.
2 out of 5
by A verified travelerfrom Ohio

Great locations; Poor amenities

Posted Apr 6, 2015
Pros: I like the pool, although small and pack with birthday party children. No supervision by hotel staff. The place appeared clean and parking was easy.
Cons: Enhance the quality of the product you are supplying to the public.
Location: Lots of restaurants and shopping close by. Easy on / off freeway.
This hotel is in a great location; excellent location for East Grand Rapids. However, the amenities are cheap and disappointing. Skip the breakfast bar. I noticed many families throwing the majority of the food out. The toasters would not toast any type of bread even when set on higher temp. Took over 8 minutes to have a lightly toasted slice of bread. My room had one .25 oz Shampoo and Conditioner hardly enough for one much less a family. A small square bar of soap was a poor replacement for body wash. The bedding on a king size xtra firm bed was limited to a sheet and thin blanket (no comforter). Pillows were "3/4" size. Michigan in April is not warm. On my floor, a birthday party event kept us up because the hallway became a social area for children running up the hall. Staff was indifferent and blame corp policies. Next time I will try the place across the street. At premium pricing, I expect more for my buck.
Comment from Hotel Management
Apr 8, 2015 by Matt C, Hotel Management
Dear Cindy, We were sorry to hear you were not satisfied with your stay. The comforter on the bed under the duvet, and as for our amenities it would have been our pleasure to bring you more if needed. All of our amenities follow the standard set by Country Inns and Suites, we hope that you will consider us next time your in town. We are not aware of any other hotels across the street from us.
5 out of 5
Recommended
for Everyone
by A verified traveler

Pleasant and friendly

Posted Apr 1, 2015
Great breakfast, clean room and clean pool area. Very friendly and welcoming staff
5 out of 5
Recommended
for Everyone
by A verified travelerfrom Louisville, KY

Perfect for Work Trips

Posted Feb 20, 2015
Pros: It's really comfortable.
Location: One restaurant out front you can walk over to - I liked it as a sports bar better; but, it has good food and nice atmoshphere. Easy access to highway
Very convenient location. Nice facility. Enjoy the coffee and snacks available 24-7 in lobby. Great variety of choices for the free breakfast. I've stayed 3 times in the past year for work and find it to be great value for the price.
Comment from Hotel Management
Mar 12, 2015 by Front Office Manager, Hotel Management
Thank you so much for your repeat business, we are happy to hear you enjoy our amenities and we will see you next time.
4 out of 5
Recommended
for Everyone
by A verified travelerfrom Lansing

It was nice.

Posted Jan 22, 2015
Pros: Kindness of the staffs and Breakfast and
Cons: I have no idea.
Location: Frederik Meijer Gardens and Sculpture Park. It's really nice.
The staffs were okay. Their attitude was very gentle and very easy to understand everything. The location was nice.
Comment from Hotel Management
Mar 12, 2015 by Front Office Manager, Hotel Management
Thank you for your kind comments about our staff and location, we hope to see you again in the future.
4 out of 5
Recommended
for Everyone
by A verified travelerfrom michigan

Very nice stay

Posted Jan 12, 2015
Nice room, quiet & very nice staff !! Free cookies in the evening is a nice touch!
Comment from Hotel Management
Jan 23, 2015 by Matt Crandall, Hotel Management
Thanks for your comments, we will have those cookies ready for next time too!
4 out of 5
Recommended
for Everyone
by A verified travelerfrom Denver

Nice Hotel Close to Airport

Posted Dec 31, 2014
Pros: We liked the sauna, the pool, the breakfast, the cleanliness, the smiles the grounds outside, the temperature of the coffee...
Cons: Everyone needs a different mattress so it is not reasonable to expect a harder mattress. Could be some way to put something hard atop the mattress.
Location: The location is near the airport. Meijer Gardens is just up the road. Gravity Bar and Grill is right in front and had hours on Christmas Day.
My wife and I loved the pool, clean, heated, with exersize noodles. The morning breakfast was extensive with good dietary choices.The dining attendants were smiling and diligent. The women at the front desk were very helpful- one downloaded directions to three covered wooden bridges for me. A front desk guy laughed at me when I needed some help running off my airline tickets- he had just had a hard time with a difficult person and had been very patient. The woman who cleaned was thorough and friendly. In the trees outside we saw cardinals, woodpeckers, and chickadees. The only negative thing about the hotel was the soft mattress. My back is not good to start with but a night in the bed left me walking with difficulty to begin my day. Aqua aerobics in the warm pool and a back-pounding in the sauna however, civilized my back. I would stay here again if I could just order a piece of plywood from the front desk.
Comment from Hotel Management
Jan 23, 2015 by Matt Crandall, Hotel Management
We are sorry to hear that the mattress wasn't too your liking and we will try to keep that plywood stocked for next time!
5 out of 5
Recommended
for Families
by Bruce

This traveler left a rating score only Posted Dec 29, 2014 on Hotels.com
4 out of 5
Recommended
for Personal Event
by A verified traveler

Easy access to the highway

Posted Dec 15, 2014 on Hotels.com
quite and clean. Right off 96 and the beltline. The bathrooms need some updating (Shower) but everything else was really nice.