Suite, 2 Queen Beds, Non Smoking | Living area | 50-inch flat-screen TV with satellite channels, TV
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Reviews of Hampton Inn & Suites Grand Rapids-Airport 28th St

2.5 out of 5
Hampton Inn & Suites Grand Rapids-Airport 28th St
5200 28th St Se, Grand Rapids, MI

Reviews

8.4

Very Good

Rating 10 - Excellent. 448 out of 899 reviews" "
Rating 8 - Good. 255 out of 899 reviews" "
Rating 6 - Okay. 98 out of 899 reviews" "
Rating 4 - Poor. 67 out of 899 reviews" "
Rating 2 - Terrible. 31 out of 899 reviews" "

8.8/10

Cleanliness

8.8/10

Staff & service

8.0/10

Amenities

8.6/10

Property conditions & facilities

8.2/10

Eco-friendliness

Reviews

8/10 Good

Jane

Liked: Cleanliness, staff & service, property conditions & facilities
Clean hotel, nice staff. Only complaint is they now charge you to leave a car on site.
Stayed 1 night in Apr 2024

10/10 Excellent

Steven

Weirdly located but very clean and what you would and should expect
Stayed 1 night in Apr 2024

10/10 Excellent

Diane

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Loved everything about this property. The breakfast was exceptional! Loved the scrambled eggs and French toast.
Stayed 1 night in Mar 2024

10/10 Excellent

Jennifer

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Free shuttle to the airport was great, well kept hotel and friendly staff.
Stayed 1 night in Mar 2024

10/10 Excellent

Rodney

Traveled with family and small children
Liked: Cleanliness, staff & service, property conditions & facilities
It’s a bit off the main road but this is a plus! Quiet, good parking.
Stayed 1 night in Mar 2024

10/10 Excellent

Steven

Liked: Cleanliness, staff & service, property conditions & facilities
Great location and Great staff!!!
Stayed 1 night in Mar 2024

10/10 Excellent

Michael

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Mar 2024

10/10 Excellent

Willie, Lansing

Stayed 1 night in Jan 2024

10/10 Excellent

Sherry

Liked: Cleanliness, staff & service, property conditions & facilities
Plentiful breakfast...Clean...Friendly staff...Quiet...
Stayed 2 nights in Jan 2024

10/10 Excellent

JASON

Traveled with family
Liked: Cleanliness, property conditions & facilities, room comfort
Best hotel stayed since prior to COVID!
Stayed 2 nights in Dec 2023

10/10 Excellent

JOHN

Stayed 1 night in Dec 2023

6/10 Okay

Kevin

The website should be updated for this location
Stayed 4 nights in Nov 2023

10/10 Excellent

Andrea

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great!!
Stayed 1 night in Nov 2023

10/10 Excellent

Gioconda

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We stayed just up the street at a different place when we flew in from Arizona before we rented a vehicle this time we picked this hotel for the night before flying home. The young lady at the front desk was absolutely spot on very friendly and pleasant wish we would’ve stayed here a couple weeks ago. Will definitely stay here again on our next visit to michigan.
Stayed 1 night in Nov 2023
Response from Julie, Front Desk on Nov 11, 2023
Thank you for staying with us at the Hampton Inn & Suites Grand Rapids Airport 28th St. It was a pleasure to have you as our guest! Please come visit us again!

10/10 Excellent

Susan

Stayed 1 night in Oct 2023

10/10 Excellent

Maggie

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I would stay at this establishment again.
Stayed 2 nights in Oct 2023

8/10 Good

Molly

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Oct 2023

10/10 Excellent

Susan

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities
I gave 4 stars only because there is still construction going on, but it is only a small area. Best mattress I think I have slept on, rooms are updated and the design is colorful and very nice. We were late night travelers so didn't get breakfast, but received a bag with waters and a snack when we came in.
Stayed 1 night in Oct 2023

2/10 Terrible

Verified traveler

Traveled with family
Disliked: Cleanliness, property conditions & facilities
This location needs to get it together.
For the last six years i have only stayed at Hampton Inn & Suites locations when i travel. This was by far the worst of all of the locations I have stayed at. To start, the staff memeber that checked us in barely spoke to us. The room was very dirty, like visible dirst on things and the employees "cleaning" were literally cleaning the same room acoss from us for several house and clocking the entire hall. A vacuum sat in the same spot in the hall for our entrie stay from check in to check out. The coffee station never seemed to be fully stocked and was always covered in dumped coffee, hot chocolate powder or sugar all over. The doors did not latch on their own when closing, we had to make sure to give it an extra pull to latch it on ALL three room that my family members were in. We arrive to breakfast 45 minutes after it started and although there was pelnty of food and the staff member was more that willing to help with anything we needed (by far the best employee we had contact with) everything was cold or hard, the toaster made the toast taste like copper (we tasted it before and after tasting and it WAS indeed caused by the toaster). I am never one to expect perfection but qwith the rates these hotels charge these days, there were far too many things wrong at this location to not be frustrated. (Sadly it will not allow photos to be added)
Stayed 1 night in Oct 2023

8/10 Good

Sergei

Business traveler
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
c
Stayed 4 nights in Sep 2023

10/10 Excellent

Jane

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Beautiful hotel
Hotel was exceptionally clean .. it’s something you just feel the moment you walk in the door
Stayed 1 night in Sep 2023

10/10 Excellent

Christann

Stayed 1 night in Sep 2023

6/10 Okay

Mike

Traveled with family
Liked: Staff & service, property conditions & facilities
Overall the room was clean but we had to have them replace the sheets on one of the beds when we arrived. They were clearly dirty but the bed was made up with the dirty sheets. The room we reserved was not the room we were given. We reserved a two queen room but were given a King with a couch-bed. Breakfast was so-so, not the best but OK. Staff was very friendly and good to work with and did their best to take care of the situations.
Stayed 2 nights in Sep 2023

10/10 Excellent

Erica

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The king bed room had the look and feel of a studio apartment more than a hotel room. The room was incredibly clean and the staff at the morning breakfast and front desk was incredibly courteous and friendly! Also their waffle bar at breakfast was delicious!
Stayed 1 night in Sep 2023

10/10 Excellent

Sara

Traveled with group, Traveled with family
Liked: Amenities
Our room was awesome. It slept six and was extremely spacious. The lobby was a great hang out place.
Stayed 1 night in Sep 2023

6/10 Okay

Donald

Stayed 1 night in Sep 2023

10/10 Excellent

Randall

Liked: Amenities
Clean and modern
Stayed 1 night in Sep 2023

10/10 Excellent

Katherine

Traveled with family
Liked: Amenities, property conditions & facilities
Front desk check in was kind and helpful
Stayed 1 night in Aug 2023

10/10 Excellent

Jacquie

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Room was clean and comfortable. Staff was friendly.
Stayed 1 night in Aug 2023

4/10 Poor

Thomas

Traveled with partner, Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Had smoke detector flashing bright white every 2 min all night long reflecting through out room very annoying. Eggs undercooked and sausages dryer out need to be in correct warmer. Just not up to what use to be Hampton Inn standards. Very disappointing!
Stayed 1 night in Aug 2023

2/10 Terrible

Kazimiera

Stayed 1 night in May 2023

10/10 Excellent

Gisela

Traveled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great!
Response from April, GM on Aug 18, 2023
Thanks so much for taking the time to review us we appreciate you! Looking forward to hosting you again if your travels take you back this way! :)

8/10 Good

Mark

Stayed 1 night in Aug 2023

8/10 Good

Dongo

Stayed 1 night in Aug 2023

10/10 Excellent

Brett

Traveled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Hampton Grand Rapids
Stayed one night. Room was clean and comfortable. Good service at the front desk. Restaurants were convenient to hotel. I would stay again.
Stayed 1 night in Aug 2023
Response from April, GM on Aug 18, 2023
Thanks so much for taking the time to fill out your survey we appreciate you! Looking forward to hosting you again if your travels take you back this way! :)

6/10 Okay

Lyana

Traveled with family
Liked: Cleanliness, staff & service
Disliked: Room comfort
Ok stay
The staff was great, the pictures of the listing lead you to believe that there is a hot tub on the property, there was not. Which is the entire reason we chose this hotel, so it was very disappointing. The rooms (suites) are roomy, but the beds are terribly uncomfortable. Breakfast was good tho.
Stayed 1 night in Aug 2023
Response from April, GM on Aug 10, 2023
I am so sorry, we are at the very end of our 5 million dollar renovaton here and have not received our new and updated photos from when they were taken. I always recommend calling the hotel if there is a make or break amenity you are looking for just to double check- we have not had a hot tub since last summer, I apologize.

10/10 Excellent

Jeff

Traveled with group, Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great hotel!
Wonderful hotel, friendly desk staff, comfortable beds and the suite is HUGE!! We will be back!!
Stayed 1 night in Aug 2023
Response from April, GM on Aug 10, 2023
Thanks so much for the great review1 Looking forward to hosting you again in the future :)

10/10 Excellent

Matthew

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Aug 2023
Response from April, GM on Aug 10, 2023
Thanks so much for taking the time to give us such a great review, we appreciate you!!

10/10 Excellent

Stella

Liked: Cleanliness, staff & service, property conditions & facilities
The breakfast was great and the room was clean.
Stayed 2 nights in Jul 2023
Response from April, GM on Aug 10, 2023
Thanks so much for taking the time to give us such a great review, we appreciate you!!

10/10 Excellent

Zbigniew, st clair shores

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Jul 2023
Response from April, GM on Aug 10, 2023
Thanks so much for taking the time to give us such a great review, we appreciate you!!

4/10 Poor

Erick

Liked: Cleanliness
Most of the staff at as very polite.The bed had blood stains in the sheets of the bed. There was also people above me and next to me that was pretty loud. I tried not to complain since I know the staff was busy. I liked the bathrooms and the showers as far as cleanliness. I was unfortunately immediately told to leave on my last day by April and charged a 250 dollar fee as well as banned from the location due to smoking. When I advised I was not clear that there was a no smoking policy and apologized I was asked to leave immediately. I thought the punishment was a little harsh however, besides obviously being annoyed and refusing to answer a simple question about the policy on the home page April was a little passive aggressive but was otherwise calm and stern about the situation. I payed a lot of money and am a honorary member and I had no clue about the zero tolerance policy on no smoking. If this is a suitable punishment for smoking then I understand however, if not it was a little unfair in my opinion. Otherwise the other staff members were amazing and kind.
Stayed 4 nights in Jul 2023
Response from April, GM on Jul 22, 2023
Hi Erick,It states very clearly we are a non smoking facility. That room is out of order now because we cannot get the marijuana smell out of it, you are lucky we just charged you 250. Since we are losing revenue due to the smell we should have charged you more. There was no blood on your bed, you are just mad because you got charged a smoking fee and Hilton was not falling for your game. Have a great weekend.

6/10 Okay

Janice

Traveled with partner
Liked: Staff & service
Disliked: Cleanliness
This property is in a slightly remote location off 28th street, which is great! However the cleaniness of this facility left something to be desired. The main lobby and hallways are very clean, however Upon arrival at our 3rd floor room we found our door was slightly ajar, not a major issue. No one was inside. We discovered that the frame of the door was slightly swollen not allowing the door to shut unless pulled shut completely. When we investigated the bathroom we did not have any large towels at all, it appeared that there was about 3 hand towels and 1 bath mat. I went fown to the hotel front desk and told the gentleman working. He stated "our normal towels are pretty small" and looked slightly suspicious but after assuring him there was none he provided 3 normal size bath towels. Upon using the shower we discovered that it would not drain. The shower has a large metal cover that I flipped up to reveal a drain clogged completely with hair and surrounded by pink mold. I cleared the drain out with my knife and flushed the chihuahua sized furball that I pulled out down the toilet. We did not have any other issues, but the housekeepers are obviously lacking in training for bathroom cleaning.
Stayed 1 night in Jul 2023
Response from April, GM on Aug 10, 2023
Thanks so much for taking the time to give us a review, we appreciate you!!

8/10 Good

Bettie

Stayed 1 night in Jun 2023
Response from April, GM on Aug 10, 2023
Thanks so much for taking the time to give us such a great review, we appreciate you!!

2/10 Terrible

Darryl

Traveled with family
Disliked: Cleanliness
Air conditioning kept shutting off and had to manually turn on Washroom was short on face cloths Both issues were mentioned to from desk after first night, nothing done Room was not made up after first night
Stayed 2 nights in Jun 2023
Response from April, GM on Aug 18, 2023
Thanks so much for taking the time to fill out your survey we appreciate you! Looking forward to hosting you again if your travels take you back this way! :)Per Hilton cleaning structure we only go in rooms every 4 days unless requested 24 hours in advance.

4/10 Poor

Elizabeth

Traveled with family and small children
Liked: Cleanliness
Disliked: Property conditions & facilities
My room flooded and I had to pack up and move to another room which was difficult to do with a baby. The pool was closed, the bathroom in the lobby was closed, the ceiling in the breakfast room was leaking. Not worth what I paid to stay. No discount was offered for the hassle I had to deal with.
Stayed 1 night in Jun 2023

6/10 Okay

Jennifer A

Business traveler, Traveled with partner
Liked: Cleanliness, staff & service
Disliked: Property conditions & facilities
Under construction. No elevator, no pool, no workout room,no coffee maker or iron in the room. Breakfast was minimal
Response from Jake G - AGM on Jun 15, 2023
Jennifer,I am sorry to hear that you felt the breakfast was minimal. If you have any suggestions on how we can improve it, please let us know so that we can submit it to our branding team for review. In room coffee can be found in the chest below your TV and an iron/iron board combo is located in the closet.Though our rooms have been completely renovated, the current stage of the renovations in focused on our public areas including our pool, fitness center, and main lobby. Hopefully by your next stay the entire building will be completed. You can also reach out to me directly to confirm the status or check directly on our website.

10/10 Excellent

Sheryl, Wauwatosa

Traveled with group
Liked: Cleanliness, staff & service
This hotel was really tucked up and out of the way, but it was close via what seemed like a back road to a lot of shopping and dining. I also wish I had been told that the property was undergoing major renovation. Pool and fitness center were closed
Stayed 1 night in Jun 2023
Response from Jake on Jun 13, 2023
Hello Sheryl,Thank you for the wonderful score. Please accept our apologies regarding the 1st floor renovations. We do have this noted on a banner on our website, but we can see how this could have been missed. Hopefully by your next visit the lobby will be looking spectacular as we anticipate it to be!

8/10 Good

Wanda

Liked: Cleanliness, staff & service, property conditions & facilities
They are remodeling so the pool wasnt available. Otherwise, I loved the room, so many amenities.
Stayed 1 night in Jun 2023
Response from April, GM on Jun 12, 2023
Hey Wanda,Thanks so much for the great review! we hope to host you again soon :)

10/10 Excellent

Kimberly

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
My trip
Very relaxing after my flight from Colorado
Stayed 1 night in May 2023
Response from April, GM on May 31, 2023
HI Kimberly,So good to hear you enjoyed it! Hope to host you again soon :)

10/10 Excellent

Robert

Liked: Cleanliness, staff & service, property conditions & facilities
Everything was great, staff,room,location. Would gladly recommend the hotel to anyone.
Stayed 1 night in May 2023
Response from Hampton Management on May 22, 2023
Hi Robert,Thank you so much for your positive feedback! :)We hope to see you again in the future!