Meeting facility

Reviews of Holiday Inn Grand Rapids Downtown, an IHG Hotel

3 out of 5
Holiday Inn Grand Rapids Downtown, an IHG Hotel
310 Pearl Street NW, Grand Rapids, MI

Reviews

8.6

Excellent

Rating 10 - Excellent. 538 out of 1005 reviews" "
Rating 8 - Good. 298 out of 1005 reviews" "
Rating 6 - Okay. 115 out of 1005 reviews" "
Rating 4 - Poor. 31 out of 1005 reviews" "
Rating 2 - Terrible. 23 out of 1005 reviews" "

9.0/10

Cleanliness

9.0/10

Staff & service

8.6/10

Amenities

8.6/10

Property conditions & facilities

9.2/10

Eco-friendliness

Reviews

10/10 Excellent

Amy M.

Traveled with partner
Top notch
Stayed 2 nights in Mar 2024

10/10 Excellent

Ketrina, East Jordan

Traveled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
2nd time staying here. Love the shuttle service!
Stayed 2 nights in Mar 2024
Response from Michelle on Mar 18, 2024
Hi Ketrina! We're thrilled you enjoyed your second stay with us and found our shuttle service convenient. We look forward to welcoming you back for your third visit. Thank you for your positive feedback!

2/10 Terrible

Micah

Disliked: Cleanliness, staff & service, property conditions & facilities
None
Stayed 1 night in Mar 2024
Response from Michelle on Mar 18, 2024
Thank you for your rating. We're happy you're having a positive experience here, Micah!

8/10 Good

Joe

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
My stay was great!
Stayed 1 night in Mar 2024
Response from Michelle on Mar 14, 2024
Hi Joe, We're thrilled you had a great stay! Your positive feedback is much appreciated. We look forward to serving you again in the future.

10/10 Excellent

Eva

Liked: Cleanliness, staff & service, property conditions & facilities
The hotel was clean and very organized.
Stayed 3 nights in Aug 2023
Response from Michelle on Mar 14, 2024
Thank you for sharing your feedback, Eva! We're thrilled to hear that you found our hotel clean and well-organized. Our top priority is providing a comfortable and welcoming environment for our guests, and we're delighted that we met your expectations. Please let us know if you need anything else during your stay or have any further comments. We appreciate your patronage and look forward to welcoming you back in the future!

10/10 Excellent

Dena

Traveled with group, Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We enjoyed our stay and the walkability to everything. The staff was very helpful and friendly. The grounds were kept up and clean along with the room. Will definitely stay again!
Stayed 1 night in Mar 2024
Response from Michelle on Mar 14, 2024
Hi Dena, thank you for sharing! We are happy that you enjoyed your stay and found our location convenient. It's great to know our staff made a positive impression and that you appreciated the cleanliness of our grounds and room. We look forward to welcoming you back in the future!

8/10 Good

John

Liked: Cleanliness, staff & service, property conditions & facilities
Staff was very friendly. The hotel was clean and well kept. Very close to Devos and several very good restaurants.
Stayed 4 nights in Mar 2024
Response from Michelle on Mar 14, 2024
Hi John, we are happy that you appreciated our friendly staff and clean facilities. It's great to know that our location was convenient for your needs. Thank you for your positive feedback, and we look forward to welcoming you back in the future.

10/10 Excellent

Ashlee

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very friendly staff. Thank you!
Stayed 1 night in Mar 2024
Response from Michelle on Mar 14, 2024
You're welcome! We're thrilled you enjoyed our friendly staff. Looking forward to seeing you again soon!

10/10 Excellent

Carrie Van

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 4 nights in Feb 2024
Response from Michelle on Mar 14, 2024
Your 5-star rating is so appreciated, Carrie! Please let us know if there's ever anything we can assist you with.

10/10 Excellent

Chelsea

Stayed 1 night in Mar 2024

10/10 Excellent

Kathleen

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Feb 2024
Response from Michelle on Mar 14, 2024
Your 5-star rating is so appreciated, Kathleen! Please let us know if there's ever anything we can assist you with.

10/10 Excellent

Mathew

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Feb 2024
Response from Michelle on Mar 14, 2024
Thank you for your 5-star rating, Mathew. We're here to serve our community and appreciate your recognition.

10/10 Excellent

Andrea

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Feb 2024
Response from Heather on Feb 21, 2024
Thank you for your review, Andrea. We're happy that you're enjoying your time here and appreciate your 5-star rating!

10/10 Excellent

pamela

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Nice clean comfortable and great breakfast
Stayed 1 night in Feb 2024
Response from Heather on Feb 21, 2024
Thank you for your review! We are so happy you have had a positive experience at Grand Rapids Downtown! We hope you continue to enjoy our community and everything it offers.

4/10 Poor

Kendra

Liked: Staff & service
Disliked: Cleanliness, property conditions & facilities
Stayed 2 nights in Feb 2024
Response from Heather on Feb 19, 2024
Kendra, we'd love to hear more about your experience. Please feel free to contact us when you have a moment and thank you for your feedback.

10/10 Excellent

Allison, GRAND LEDGE

Traveled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
This was my second time staying here for a girls' night out. The location is great with convenient parking. The onsite breakfast works out fabulously. We learned during this trip of the shuttle service offered and we jumped at the chance to use it. Kyle was very friendly and helpful in getting us around town. Will certainly stay here again!
Stayed 1 night in Feb 2024
Response from Heather on Feb 19, 2024
What an excellent review to read! It's fantastic that you enjoyed the onsite breakfast and took advantage of the shuttle service. We're glad Kyle provided friendly and helpful service during your stay. We look forward to welcoming you back for another enjoyable stay in the future! Please don't hesitate to reach out if you need anything during your next visit. Thank you for choosing to stay with us again!

8/10 Good

Diana

Traveled with family and small children
Liked: Cleanliness, amenities, property conditions & facilities
Disliked: Staff & service
The front desk staff was wonderful, however, the restaurant staff was quite possibly the worst I have ever encountered. The bartender/server was absolutely rude--not only to us, but to all customers. Several people left complaining. It took 30 minutes to even be greeted at our table and 53 minutes to get waters. We wont be back.
Stayed 1 night in Feb 2024
Response from Heather on Feb 19, 2024
Thank you for bringing this to our attention. We sincerely apologize for the unacceptable experience you had with our restaurant staff. It's disheartening to hear about the lack of courtesy and efficiency you encountered during your visit. Please rest assured that we take your feedback seriously and will address this issue with our restaurant team to ensure that such incidents do not recur in the future. Your satisfaction is important to us, and we hope to have the opportunity to restore your faith in our establishment. If there's anything else we can do to assist you, please don't hesitate to reach out. Thank you for bringing this matter to our attention.

10/10 Excellent

william

Liked: Cleanliness, staff & service, property conditions & facilities
Great stay as always, ill continue to stay here.
Stayed 1 night in Jan 2024
Response from Heather on Feb 19, 2024
Thank you for your review, William. We're happy that you're enjoying your time here and appreciate your 5-star rating!

10/10 Excellent

caleb

Traveled with group
Liked: Cleanliness, staff & service, amenities
It has a parking lot
Stayed 1 night in Jan 2024
Response from Heather on Feb 19, 2024
Thank you for sharing that information, Caleb! Having a parking lot can certainly add convenience and ease to your experience. We're here to ensure you have a comfortable and enjoyable stay!

10/10 Excellent

Kathryn, Midland

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Just very nice. Great hot tub, splurged for slightly larger room and it felt large! Great breakfast and bar food, so easy to walk across bridge to downtown. Will stay again.
Stayed 2 nights in Jan 2024
Response from Heather on Feb 19, 2024
Thank you for the 5-star review, Kathryn! We are so happy to hear that you have had a positive experience.

10/10 Excellent

Zach

Stayed 1 night in Jan 2024
Response from Heather on Feb 19, 2024
We appreciate you rating us, Zach. We're happy you're having a positive experience at Grand Rapids Downtown!

10/10 Excellent

Nora

Stayed 1 night in Jan 2024
Response from Heather on Feb 19, 2024
Thank you for your feedback, Nora. We're happy you're having a positive experience at Grand Rapids Downtown!

10/10 Excellent

Rachel

Traveled with group
Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Jan 2024
Response from Heather on Feb 19, 2024
We appreciate you rating us, Rachel. We're glad you had a great experience, and we look forward to continuing to exceed your expectations!

8/10 Good

Matt

Business traveler, Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 2 nights in Jan 2024
Response from Michelle on Mar 14, 2024
We appreciate you rating us, Matt. We're glad you had a great experience, and we look forward to continuing to exceed your expectations!

10/10 Excellent

Patricia

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 1 night in Dec 2023

8/10 Good

Emily

Traveled with family
Liked: Staff & service, amenities, property conditions & facilities
Stayed 1 night in Dec 2023

8/10 Good

Bryanna

Traveled with group
Liked: Cleanliness, amenities, property conditions & facilities
It was a nice stay and was walkable to the downtown night life.
Stayed 1 night in Dec 2023

8/10 Good

Conrad

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Dec 2023

10/10 Excellent

Brian

Traveled with family and small children, Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I like that the hotel is blocks from downtown. It is easy to access and has a great staff. The food at the restaurant is very good also.
Stayed 1 night in Dec 2023

10/10 Excellent

Samantha

Stayed 2 nights in Dec 2023

6/10 Okay

Tyler

Stayed 2 nights in Dec 2023

10/10 Excellent

gary

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Aug 2023

10/10 Excellent

Bob

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Dec 2023

10/10 Excellent

William

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Dec 2023

10/10 Excellent

Suzanne

Business traveler
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Dec 2023

10/10 Excellent

Vanessa, Fennville

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Everything was excellent- we stayed to go to the Lindsey Stirling concert and it was walkable to the venue. We wanted a snack when we came back and was easy to grab a snack from the hotel and go to our room. The room was comfortable and clean.
Stayed 1 night in Dec 2023

10/10 Excellent

Bobby

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 3 nights in Dec 2023

8/10 Good

brad

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
It's good
It was good
Stayed 1 night in Dec 2023

10/10 Excellent

James

Traveled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Nov 2023
Response from Brittany - Director of Rooms on Dec 2, 2023
Thanks for taking the time to leave us your review!

10/10 Excellent

Angela

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Quiet and comfy Thanksgiving stay
Great location and very comfortable. Food was fabulous and well worth paying the extra money at reservation to include breakfast. Hot tub and pool were nice and warm. Thank you!
Stayed 2 nights in Nov 2023
Response from Brittany - Director of Rooms on Dec 2, 2023
We are so happy to hear that you enjoyed your stay with us! Come back and see us again, soon! Happy Holidays!

10/10 Excellent

Sounghwan

Stayed 1 night in Nov 2023

10/10 Excellent

Kimberly

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Appreciate the shuttle service. Kyle was great very good service
Stayed 1 night in Nov 2023
Response from Holiday Inn Grand Rapids Downtown on Nov 28, 2023
Dear Kimberly,Thank you for leaving us a review. We are so glad you had a wonderful stay with us. We are glad you were able to enjoy our added guest amenities like our complimentary shuttle service. We hope the next time you are in Grand Rapids you give us the opportunity to serve you again!

8/10 Good

Haley

Traveled with partner
Liked: Staff & service
Disliked: Amenities
.
Stayed 1 night in Nov 2023
Response from Holiday Inn Grand Rapids Downtown on Nov 25, 2023
Dear Haley,Thank you for leaving us a review. We are so glad to see you had a great stay with us. We look forward to hosting you again the next time you are in Grand Rapids!

10/10 Excellent

Sam

Stayed 1 night in Nov 2023

8/10 Good

Jerri

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Enjoyed this hotel. Great location to downtown but had a room facing the highway and it felt like the cars were in the room with us. Staff was friendly and helpful, enjoyed breakfast at the restaurant.
Stayed 1 night in Nov 2023
Response from Holiday Inn Grand Rapids Downtown on Nov 21, 2023
Dear Jerri,Thank you for leaving us a review. We are so sorry you did not have the most restful stay. You are always ablet to request a room away from the freeway side or complimentary white noise machines from the desk. We are glad you enjoyed breakfast at our on-site restaurant! We hope the next time you are in Grand Rapids you give us the opportunity to serve you again.

8/10 Good

Lisa

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great location, but bring your earplugs!
This hotel is a fantastic location. Smack between two great museums (Gerald Ford Museum is great for history, and Public Museum has a ton for the little ones to do) walkable to tons of restaurants, convention center, arena and breweries, etc. The hotel itself is clean and has everything you need. The only downside is that it's right next to the freeway and it is LOUD!
Stayed 1 night in Nov 2023
Response from Holiday Inn Grand Rapids Downtown on Nov 21, 2023
Dear Lisa,Thank you for your rave review! We are so glad you had a wonderful stay with us and that our centralized location helped you explore Grand Rapids to it's fullest. We look forward to hosting you again the next time you are in Grand Rapids.

10/10 Excellent

Molly

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I likes that you needed a key card to use the elevator. Made my daughter and I feel safe. Our room view was amazing too!
Stayed 1 night in Nov 2023
Response from Holiday Inn Grand Rapids Downtown on Nov 9, 2023
Dear Molly,Thank you for leaving us a review. We are so glad you had a wonderful stay with us and that you liked our added security features. We look forward to hosting you again the next time you are in Grand Rapids!

10/10 Excellent

Daniel

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Wonderful.
Nice room, great bed. Very comfortable. Quiet room, even though near the highway. Front desk staff were great. This hotel is easily walkable to all events in downtown Grand Rapids.
Stayed 1 night in Oct 2023
Response from Holiday Inn Grand Rapids Downtown on Nov 8, 2023
Dear Daniel,Thank you for leaving us a review. We are so glad you had a wonderful stay with us and that you enjoyed your guest room. We are so glad our staff made your experience more enjoyable and that our central location worked well for your trip. We look forward to hosting you again the next time you are in Grand Rapids!

8/10 Good

Michael

Business traveler, Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great location, easy to walk to downtown location's..
Stayed 1 night in Oct 2023
Response from Holiday Inn Grand Rapids Downtown on Nov 8, 2023
Dear Michael,Thank you for leaving us a review. We are so glad you had a great stay with us and that our location worked well for your needs. We look forward to hosting you again the next time you are in Grand Rapids!

6/10 Okay

kayla

Traveled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The hotel breakfast was not free.
Stayed 1 night in Oct 2023
Response from Holiday Inn Grand Rapids Downtown on Nov 8, 2023
Dear Kayla,Thank you for leaving us a review. As a full-service Holiday Inn, we do not offer complimentary breakfast like our sister property, Holiday Inn Express. We hope you give us the opportunity to serve you again the in future.