Ratings based on 570 Verified Reviews

They paid and stayed. We double-checked.
4.3 out of 5
95% of guests recommend
4.5 Room cleanliness
4.4 Service & staff
4.2 Room comfort
4.4 Hotel condition
They paid and stayed.
We double-checked.
5 out of 5
Recommended
for Everyone
by A verified traveler

Nice Place

Posted Mar 14, 2015
Stayed here for business and it was a very nice hotel. I was pleasantly surprised.
Comment from Hotel Management
Mar 19, 2015 by Caitlin, Hotel Management
Thank you for reviewing our hotel! I am so glad to hear that we exceeded your expectations, and we hope to see you again soon! Safe travels!
5 out of 5
Recommended
for Families
by A verified travelerfrom Livonia, MI

Nice Hotel close to DeVos Place

Posted Mar 4, 2015
Pros: It was clean and the staff was friendly and helpful.
Cons: The only problem I had was that I missed the entrance to the hotel. I drove past it and had to turn around because there wasn't an entrance sign.
I attended the Hope College Musical Showcase at DeVos Place, and this hotel was only about a half mile away. Staff was very friendly and helpful. Room was clean, food in the restaurant was very good.
Comment from Hotel Management
Mar 9, 2015 by Caitlin, Hotel Management
Thank you so much for your review of our hotel. I am pleased to hear you enjoyed your stay with us. It's something our staff takes great pride in, so we value your feedback. We hope you will visit us again.
4 out of 5
Recommended
for Everyone
by A verified travelerfrom Grand Rapids, MI

Great hotel but awful neighbors

Posted Feb 16, 2015
Pros: Hotel staff were very nice, the Pearl Street Grill was amazing, and the hotel room was very clean!
Cons: Nothing
Location: Very nice location, you can easily walk downtown to get coffee or a drink. It took me 3 minutes to drive to the downtown market for sushi!
My room had the joining door to the room next door. They must have come back drunk because they were banging on the joined door, pushing it and trying to get in. It did wake me up but didn't concern me too much because I could hear they were just laughing. They stopped after a few minutes so I never called the front desk. Other than that, everything was great!
Comment from Hotel Management
Mar 6, 2015 by Caitlin, Hotel Management
Dear Naomi, I am so pleased to hear that you enjoyed your stay with us! Next time, be sure to mention at check in that you would prefer a room that doesn't have an adjoining door and we would be happy to accommodate you, so you can be as comfortable as possible while you're here with us. Safe travels!
4 out of 5
Recommended
for Everyone
by A verified travelerfrom lansing

Just a short walk across the river

Posted Feb 5, 2015
Stayed here to go to a concert downtown Grand Rapids. Convenient location and better price than anything else downtown. Comfortable beds. Standard check in and out. No issues during our stay.
Comment from Hotel Management
Mar 6, 2015 by Caitlin, Hotel Management
I am so glad to hear that you enjoyed your stay with us! Next time you're in town make sure you check out our happy hour weekdays from 4-6pm before you head out to your concert!
3 out of 5
Recommended
for Everyone
by A verified travelerfrom SoCal

Convenient Location

Posted Jan 29, 2015
Pros: Location is easy from the freeway and is rather close to hospitals.
Cons: Provide realistic rates. This is a nice, but dated hotel. For the price, my room was nothing special appointed with lesser brand hotel furnishings.
Location: Museum across the street, close to hospitals, near freeway.
There were a few issues quickly cleared up by the management. Nice and quiet with plenty of parking.
Comment from Hotel Management
Mar 7, 2015 by Caitlin, Hotel Management
Dear R, Thank you for taking the time to review our hotel! I am glad to hear that we were able to resolve any issues you had with your stay - we hope to see you again soon! Safe travels!
1 out of 5
by A verified travelerfrom Michigan

Not Again

Posted Jan 27, 2015
Pros: Walking distance to the venue we were going to that evening.
Cons: Most everything we experienced!
Location: It's downtown Grand Rapids, MI so lots of things near by. One reason we stayed here but won't be back.
Noisey outside and in, to small of a bed in a big room and I'm not handicapped! Adjoining room that on a Tuesday night stayed up well past 2:00 a.m. and so did we.
Comment from Hotel Management
Mar 7, 2015 by Caitlin, Hotel Management
I am so sorry to hear that you were inconvenienced by both your room type and your noisy neighbors. We do employ a zero tolerance noise policy, so I am disappointed that this did not seem to be effective the evening of your stay. We do provide many different room types, so in the future I would certainly recommend one of our king location or king executive rooms! Safe travels!
3 out of 5
by A verified traveler

Posted Jan 25, 2015
Cons: the mattresses need to be changed - very uncomfortable and worn out!
not a horrible hotel, but the mattresses need to be changed.
Comment from Hotel Management
Mar 6, 2015 by Caitlin, Hotel Management
Thank you for taking the time to post about our hotel! We are in fact in the process of replacing all of our king mattresses, so I hope you'll return to try our new mattresses out! Safe travels!
5 out of 5
Recommended
for Everyone
by A verified travelerfrom Michigan

Wonderful location downtown

Posted Jan 25, 2015
Pros: Walking distance to our concert.
Cons: We were placed on the third floor and this floor had laundry service not the "vending" area for ice. Nothing to complain about.
Location: Very close to restaurants, Van Andel Arena, additional items downtown Grand Rapids
First trip to Grand Rapids. I had just a little bit of difficult finding the place (only one turn around) but I was alone in the car. The location is awesome for what I needed. The hotel was within walking distance of everything! Would stay again.
Comment from Hotel Management
Mar 6, 2015 by Caitlin, Hotel Management
I am so delighted to hear that you chose the Holiday Inn Grand Rapids Downtown for your accommodations for your first trip to Grand Rapids! I agree - our close proximity to both downtown and the expressway makes our location ideal! We hope to welcome you back again soon!
5 out of 5
Recommended
for Couples
by Davidfrom Grand Haven

Wonderful.

Posted Dec 23, 2014 on Hotels.com
We went to stay here to celebrate my birthday downtown without my kids. The hotel staff was wonderful! The bed and pillows were so comfy. They even called our room after we got in there to make sure everything was up to par. Of course it was! Have no complaints and it was free parking. Most downtown were not.
Comment from Hotel Management
Jan 3, 2015 by Caitlin, Hotel Management
Dear David, I am so glad to hear you thoroughly enjoyed your stay with us! We agree, our free parking is a nice bonus when considering hotels downtown. Hope you had a terrific birthday celebration and we hope to see you again soon!
4 out of 5
Recommended
for Couples
by Ryan

This traveler left a rating score only Posted Dec 16, 2014 on Hotels.com