Ratings based on 537 Verified Reviews

They paid and stayed. We double-checked.
4.3 out of 5
96% of guests recommend
4.5 Room cleanliness
4.4 Service & staff
4.3 Room comfort
4.4 Hotel condition
They paid and stayed.
We double-checked.
5 out of 5
Recommended
for Everyone
by A verified traveler

Great location. Great service

Posted Nov 3, 2014
Cons: I wish they have a fridge in the room without having to charge extra.
The stay is great. The staff even upgraded from one bed to two beds for us. Very great service.
Comment from Hotel Management
Nov 4, 2014 by Caitlin, Hotel Management
How great to hear that you enjoyed your service during your stay with us! Thank you for your comments, and safe travels!
4 out of 5
Recommended
for Everyone
by A verified travelerfrom Glasgow

Good hotel for business

Posted Oct 27, 2014
Pros: Pool
Cons: Nothing
Location: Close to Conference Centre which is connected to the Amway Grand - easy 2 minute walk if that.
Stayed here for 4 nights for a conference. Room was comfortable, swam in the pool every day and never saw another soul in there which was a treat. Check in easy, check out easier. Easy walk to Conference Centre.
Comment from Hotel Management
Oct 30, 2014 by Caitlin, Hotel Management
Dear glasgowgirl, I am so glad to hear you enjoyed your stay with us! Thank you for taking the time to post your review. Safe travels!
3 out of 5
Recommended
for Everyone
by A verified traveler

Very noisy

Posted Oct 27, 2014
Very noisy at night. Did not sleep well. Entire floor smelled of cigarettes.
Comment from Hotel Management
Oct 29, 2014 by Caitlin, Hotel Management
Dear kp, Thank you for taking the time to review our hotel. I am very sorry to hear that your stay with us was anything less than extraordinary. I hope upon your return to Grand Rapids, you give us the opportunity to show you that the noise and cigarette smell during your stay is out of the ordinary for us. Thank you again - safe travels!
4 out of 5
Recommended
for Everyone
by A verified travelerfrom Sterling Heights, MI

Good price and a great location

Posted Oct 26, 2014
Would definitely stay here again. Easy walk to everything in city center.
Comment from Hotel Management
Oct 28, 2014 by Caitlin, Hotel Management
Dear Frank, Thank you for taking the time to post a review about our hotel! I am glad you enjoyed your stay. Safe travels!
5 out of 5
Recommended
for Everyone
by A verified traveler

Nice hotel close to everything

Posted Oct 25, 2014
Convenient location close to everything downtown. Friendly staff. Great local beers on draft in lobby bar.
Comment from Hotel Management
Oct 28, 2014 by Caitlin, Hotel Management
Dear Rita, I am so glad to hear you enjoyed your stay, and our Pearl Street Lounge! Be sure to stop and visit us again - we are currently in the process of updating our beer lines to include even more local beers! Safe travels!
5 out of 5
Recommended
for Everyone
by A verified travelerfrom San Antonio

hotel next to Grand River

Posted Oct 25, 2014
Spent 5 days for a conference nearby. The staff was extremely friendly and accommodating. The service was impeccable.
Comment from Hotel Management
Oct 27, 2014 by Caitlin, Hotel Management
Dear J, I am so glad to hear that you enjoyed your stay, and especially our staff! Thank you for taking the time to review our hotel - safe travels!
4 out of 5
Recommended
for Everyone
by A verified travelerfrom london

close to downtown gr

Posted Oct 15, 2014
Pros: Position
Cons: Install double glazing to cut down external noise
Location: short walk to downtown GR
Clean and friendly hotel ,some traffic noise from nearby roads due to lack of double glazing
Comment from Hotel Management
Oct 24, 2014 by Caitlin, Hotel Management
Dear Peter, Thank you for your comments about our hotel! We hope to see you again Soon!
4 out of 5
Recommended
for Everyone
by A verified traveler

Great Stay!

Posted Sep 12, 2014
Pros: Staff went out of their way to accommodate our requests!
After the first night we requested a relocation away from the elevator. The front desk staff took care of our request without a problem! The placed us on the same floor and the room location was perfect! Great location to access downtown businesses and sites! Easy walk to Van Andel Arena, Ford Museum and other attractions! Easy FREE parking which is rare in the city!
5 out of 5
Recommended
for Everyone
by A verified traveler

Nice hotel close to everything

Posted Sep 9, 2014
Pros: Location and very professional staff.
Cons: Nothing I can think of.
Location: The Museum and more restaurants and coffee shops than I could count.
Check-in was orderly, staff professional and friendly, and this hotel is near a number of interesting things (museum, restaurants, etc.). It is not cheap, and when I tried to extend my stay I was told that I could wait for a cancellation but that they had every room reserved, so that was a little inconvenient but shows how popular they are. Parking is good, very is nice, I stay here every time I visit GR.
4 out of 5
Recommended
for Business Travelers
by RKfrom All Over the Place

It's fine

Posted Aug 25, 2014 on Hotels.com
I travel extensively for work - months at a time. Every week a different city. This was a Holiday Inn .. though one of the nicer ones I stayed at. Wasn't overly impressed with room service and the food prices/quality - but there are lots of restaurants a short drive away. The value for dollar is not there in my books - but it was mid-summer with lots of activities going on, so of course rates were higher.