Ratings based on 397 Verified Reviews

They paid and stayed. We double-checked.
3.3 out of 5
83% of guests recommend
3.5 Room cleanliness
3.6 Service & staff
3.3 Room comfort
3.2 Hotel condition
They paid and stayed.
We double-checked.
3 out of 5
by A verified traveler

No breakfast

Posted May 25, 2015
Pros: Staff was great. Beds were comfortable.
Cons: Blankets, sheets and towels were old and thin.
I thought Expedia listed it as having a continental breakfast, but they haven't served that since September. There was a little coffee set out.
2 out of 5
by A verified travelerfrom washington

Where's the Beef

Posted May 11, 2015
Pros: The clerks were a bit understanding, but not accommodating about the issues brought about by the misinformation about the hotel.
Cons: Take down the sign in front about flying and parking. Upgrade mattresses.
Location: Reasonable location for food and entertainment.
Selected this hotel because it advertised shuttles to and from airport, complimentary breakfast, and shuttles to nearby facility. There were non of the items listed. The rooms are not modernly equipped, no fridge, no micro. Bare bones 6. The hotel was booked as a block and did not provide those items the booking advertisement detailed as well. Cleanliness and comfort were what could be expected in this chain.
1 out of 5
by A verified travelerfrom grand rapids, mi

Terrible

Posted May 9, 2015
Worst motel I've ever seen to be in a such a nice part of town
1 out of 5
by A verified traveler

If it is just for one night sleep,it is OK to stay

Posted Apr 20, 2015
Cons: Housekeeping has to be improved a lot.
If it is just for one night sleep,it is OK to stay. If it is for more than one night, then don't expect any room service. We did stay for two nights. After first night explicitly requested for room service (house keeping) to replace towels and re-stock soap. They did skip to do them and also they did not even entered the room for regular cleanup. So that, trash from first night was still there, beds were not setup actually nothing is done and no housekeeping personnel seems to have entered the room. Very disappointed after entering into the room 2nd day evening. Do expect enough towels. Expect no shampoo or lotion. If you plan to stay pack all these with your luggage.
3 out of 5
by A verified traveler

Posted Apr 17, 2015
OK location, and fine enough, but should have been cheaper considering how disappointing the room was.
2 out of 5
by A verified traveler

Bed bugs, no continental breakfast as advertised

Posted Mar 31, 2015
Pros: Staff seemed pleasant and responsive
Location: Great location, nearby assortment of restaurants, shopping venues, airport, etc.
So disappointing. The room had signs of bed bugs. We told them about the problem and they gave us another room. When we asked about the first room, they said they have had problems with bed bugs in this room. Why then would they give us a room that they knew they had problems with? No elevator. No breakfast as advertised. There was literature in the room saying that they served a continental breakfast but when I asked about it they said they hadn't had time to update the literature yet. I was told there would be coffee but no coffee either morning. Literature in room said they had coupons at the desk for local restaurants but when I asked, they said there were no coupons. Room could have been cleaner. All in all, a very disappointing stay.When we spoke with some people who live in Grand Rapids, they said this particular motel was one of the worst in their city I needed extra towels and they did provide them.
2 out of 5
by A verified traveler

Good enough

Posted Mar 15, 2015
for the price it was good enough. Definitely wouldn't stay longer than one night here.
2 out of 5
by A verified travelerfrom Berrien Springs MI

good location, easy access but that's all

Posted Mar 9, 2015
Pros: easy access
Cons: Everything starting from the advertisements to the beddings, smell and all...
Location: I was there for business so it was a convenient location, but not worth it, I won't go there again...
It's well located, with easy access to business, downtown, airport, etc, very convenient for travelers. but that's all the positive you'll get. The room was not really clean, old linens, mattress out of place, the bath towels are the size of hand towels, the room I was in was a no-smoking room but I could not sleep well because of the smoke coming from all direction in the building, the hallways were suffocated with the smoke smell, and they advertised Free continental breakfast but there is none, that's a big lie.
3 out of 5
Recommended
for Everyone
by A verified traveler

Posted Mar 6, 2015
Close to airport and takes pets. Not a honeymoon destination
4 out of 5
Recommended
for Everyone
by A verified travelerfrom Michigan

Staff was great easy check in

Posted Feb 22, 2015
Nothing but great things to say front desk personnel was really personable