Ratings based on 462 Verified Reviews

They paid and stayed. We double-checked.
3.5 out of 5
81% of guests recommend
3.8 Room cleanliness
3.7 Service & staff
3.6 Room comfort
3.3 Hotel condition
They paid and stayed.
We double-checked.
2 out of 5
by A verified traveler

Old. Dirty. Gross

Posted Feb 15, 2015
It was not a 3 star as advertised. Maybe it was in the 80's or 90's.
3 out of 5
Recommended
for Everyone
by A verified travelerfrom grand rapids,mi

Maintence issues.

Posted Feb 13, 2015
Pros: Location, value.
Cons: Maintence
Location: Starbucks next door.
Older hotel. Room nice. Heater made loud whining noise most of night. Bathroom sink backed-up. Overall good hotel, good value. Would stay again.
1 out of 5
by A verified travelerfrom Grand Rapids MI

Room conditions less than desirable.

Posted Jan 7, 2015
Pros: The waterslide was great fun for the kids.
Cons: Please see the comments about the experience. I think that says it all.
Location: There was plenty to do. Restaurants, movies, shopping.
My husband and I choose this hotel because of its 3 star rating and the waterslide. We had to spend 1 night and with two little kids we thought the waterslide would be great entertainment for the little ones. Once we got to the room I checked everything out (beds, floors, glanced at the bathroom) and it all seemed to be clean and in order, so we changed into swimsuits and headed to the pool till closing time. Back in the room we started to find glitches. There was condensation from the window onto the heating unit was pooling into a puddle (and not just a little puddle). The closet doors weren't in the track, which we didn't realize until the kids tried closing it. The towel hook in the bathroom was positioned in the correct spot until you put a towel on it and fell to the floor. There was water damage behind the bathroom door. The toilet seat was stained pink, how this happed who knows. The worst of the worst was the cracked toilet tank that was leaking onto the floor. Yes, a cracked toilet tank....
2 out of 5
by A verified traveler

Noisy.

Posted Dec 18, 2014
It was very loud... You could hear people talking and doors opening and closing all through the night..
2 out of 5
by A verified travelerfrom Kentucky

OK, If you cant book elsewhere

Posted Dec 12, 2014
Pros: Leaving was Good
Cons: See my experience above
Location: Convenient to shopping and dining
Checked in for three nights 12-8 through 12-10. Lobby was OK and looked clean. Back out to the car to park and come in for the night. Parking lot was kind of shady, people standing around smoking. There was a weird smell in the elevator, stepping off the elevator on the second floor the smell was stronger. It was a very chlorine like smell. The wallpaper was peeling in several spots. On to the room... 1. Wallpaper peeling from walls in several spots. 2. No refrigerator or microwave 3. Mirrored doors on closet impossible to open without considerable manipulation 4. Paint chipped off painted walls 5. WiFi was in and out 6. TINY Bathroom, Toilet is almost touching the bathtub and no counterspace 7. No ventilation in bathroom. BLACK MOLD in corners of ceiling. 8. Mold in the grout of tiles around bathtub. 9. Noisy old mattresses with springs in your back all night The only upsides are a attached Old Chicago and a close Starbucks. I called downstairs to change my checkout day to a day earlier and was very rudely informed I would have to go through Expedia to do that. Mind you its not that they couldn't do it, it's the attitude and rudeness with which I was treated.
4 out of 5
Recommended
for Families
by A verified travelerfrom Grand Rapids, Michigan

We came for the waterslide, but it was closed.

Posted Dec 9, 2014
Pros: Waterslide for grandson
Cons: We could have been told about the slide being closed.
Location: Great location!
Overall, it was very nice. We would have stayed closer to the airport if we had known the slide was closed.
4 out of 5
Recommended
for Everyone
by A verified traveler

Posted Dec 8, 2014
Would be nice to have coffee or water available in lobby at check in
3 out of 5
Recommended
for Everyone
by A verified travelerfrom michigan

Water slide fun for kids

Posted Dec 8, 2014
No amenities to speak of. Pool towels small. No complementary breakfast. Bed mattress very uncomfortable
4 out of 5
Recommended
for Everyone
by A verified traveler

Kids loved the water slide

Posted Nov 23, 2014
Hallways were very cold. Pool was nice but the life guards were not managing the children well
Comment from Hotel Management
Nov 25, 2014 by Chris, Hotel Management
Thank you for your comments. I have passed them on to the appropriate department head so the issues can be looked in to and addressed. We look forward to being of service to you in the future.
5 out of 5
Recommended
for Everyone
by A verified traveler

Close to everything

Posted Nov 22, 2014
Staff is extremely professional and nice. Housekeeping staff keeps ro immaculate. Good restuarant attached, and breakfast (for a fee) is filling and convenient.
Comment from Hotel Management
Nov 25, 2014 by Chris, Hotel Management
Thank you for your comments. We are very glad you enjoyed your stay at the Ramada Plaza Grand Rapids and look forward to being of service to you again in the future.