Ratings based on 407 Verified Reviews

They paid and stayed. We double-checked.
3.6 out of 5
81% of guests recommend
3.8 Room cleanliness
3.8 Service & staff
3.6 Room comfort
3.3 Hotel condition
They paid and stayed.
We double-checked.
3 out of 5
Recommended
for Everyone
by A verified traveler

Old

Posted Oct 20, 2014
Serviceable. Convenient. Trending toward shabby. Attached restaurant is decent. Good beer selection.
2 out of 5
by A verified traveler

Posted Oct 19, 2014
Late check in. Heater was broken. Group of very loud partiers in the parking lot till 1 am.
3 out of 5
Recommended
for Everyone
by A verified traveler

Great location

Posted Oct 14, 2014
Friendly staff, decent hotel, great location, close to everything. Rooms were pretty nice and clean but could use an extra sink or a mini kitchen area. Overall great place!
3 out of 5
Recommended
for Business Travelers
by A verified traveler from Chicago, IL

Posted Sep 2, 2014
Pros: location, bed
Cons: Bathrooms need upgrades. Very little counter space, awkward arrangement. Air conditioner is loud
Location: Mall is close, lots of restaurant options. Not too far from expressways.
Decent hotel for one night at the right price. The bathroom was my main gripe, it was awkwardly designed and not convenient if you have a lot of bathroom items. The room itself was fine, comfortable bed. This hotel is good enough for one night, but I wouldn't recommend for a multiple night stay.
1 out of 5
by A verified traveler from tyler, texas

Location great but not worth it.

Posted Sep 2, 2014
Pros: Location. People were nice but ineffectiv
Cons: Needs a total renovation. Needs management, including Ramada Corporate to care about it.
Location: Great location for food and shopping. Easy access to nice Southeast part of town.
This hotel is so out of date it's pathetic. Love the location and the rate but not worth it. Everything is shabby and falling apart. Service was weak. No maid service at all one day. Just a very weak experience overall.
2 out of 5
by A verified traveler from Grand Rapids MI

Posted Sep 2, 2014
Cons: Everything needs improvements.
Our room was very humid and the carpet was not vacuumed. I talked to the front desk about the broken air conditioner, but nobody showed up to address the issue.
3 out of 5
Recommended
for Everyone
by A verified traveler

Aging hotel that has seen better days.

Posted Aug 28, 2014
Pros: Location
Cons: Updating and a facelift.
Location: Conveniently located near lots of shopping and restaurants.
We arrived at the hotel that we had booked for three people through Expedia to find only one bed. The desk staff were very helpful and arranged another room with two double beds which was fine. The wing of the hotel was adjacent to the pool area and both the hall and room had an overwhelming chlorine smell. When we went to store our valuables in the safe we found it non-functioning, we told the desk twice and were told it would be repaired, in five nights it was still not working. The hotel was safe and reasonably clean and is also conveniently located.
3 out of 5
by A verified traveler from Atlanta

good location; family oriented

Posted Aug 17, 2014
Pros: location
Cons: housekeeping; room was okay, trash was behind air conditioning unit...no coffee maker in room but coffee and condiments were stocked...
water slide and pool attracts families; therefore the surrounding rooms and hallways tend to be loud from kids running up and down hallways, doors repeatedly opening/closing, laughter and shrieking...the location is very good, near the local mall and popular restaurants. There is a connected restaurant-Old Chicago, the food and staff were very good. this is not the place if you want quiet after a long day of seminars and business meetings.
3 out of 5
Recommended
for Everyone
by A verified traveler from michigan

Not Business ready poor lighting

Posted Aug 9, 2014
Need to up date your bathroom the bathroom was small
2 out of 5
Recommended
by Amanda from Grand Rapids

A bit of a let down:(

Posted Jul 23, 2014 on Hotels.com
The rooms are mediocre, there was still trash on the bathroom floor. The adult time at the pool was a nice option however they shut down the water slide, and the pool was dirty. The staff was friendly. The beds were decent. Overall I most likely would not stay again!