Ratings based on 386 Verified Reviews

They paid and stayed. We double-checked.
3.6 out of 5
80% of guests recommend
3.8 Room cleanliness
3.8 Service & staff
3.7 Room comfort
3.4 Hotel condition
They paid and stayed.
We double-checked.
3 out of 5
by A verified traveler from Atlanta

good location; family oriented

Posted Aug 17, 2014
Pros: location
Cons: housekeeping; room was okay, trash was behind air conditioning unit...no coffee maker in room but coffee and condiments were stocked...
water slide and pool attracts families; therefore the surrounding rooms and hallways tend to be loud from kids running up and down hallways, doors repeatedly opening/closing, laughter and shrieking...the location is very good, near the local mall and popular restaurants. There is a connected restaurant-Old Chicago, the food and staff were very good. this is not the place if you want quiet after a long day of seminars and business meetings.
3 out of 5
for Everyone
by A verified traveler from michigan

Not Business ready poor lighting

Posted Aug 9, 2014
Need to up date your bathroom the bathroom was small
2 out of 5
by A verified traveler from michigan

Close to college visits

Posted Jul 13, 2014
Great location, but the beds were terrible! I lost so much sleep due to the quality of the beds.
3 out of 5
by A verified traveler from Brighton

Overnight stop in Grand Rapids

Posted Jul 7, 2014
Pros: Price, proximity to freeway and restaurants.
Cons: See above...
Location: Semi-convenient drive to GR's many breweries and pubs.
If you don't mind being surrounded by raucous children, this is the place to stay. Room had no kleenex and the hallway was littered with popcorn for our entire stay there. Also, the portion of the hallway nearest the pool entrance stunk of chlorine. Even at our door, some 40 steps from the pool entrance, it still smelled of chlorine. Staff seemed to be doing their best and kept it friendly but they seem on the verge of overwhelmed. Couldn't find a king room on short notice for a better price, so I suppose the ol' you get what you pay for adage applies.
2 out of 5
by A verified traveler from Canada

Security, cleanliness and internet access an issue

Posted Jul 6, 2014
1.We had a security concern, a couple came in our room while we are inside reported it to the staff at the reception desk claimed they didn't know what happened. 2.Horrible internet access, not responding most of the time. 3. Stayed 4 nights, we asked for our room to be cleaned, towels were not replaced and bed were not made.
2 out of 5
by Hot Sam from Ann Arbor

Not my color

Posted Jun 20, 2014
Pros: Location
Cons: Cleanliness
Location: Mall...
The abundance of long blond hair everywhere was certainly not mine...
4 out of 5
for Everyone
by theresa from grand rapids

Nice hotel

Posted Jun 19, 2014
My family and I had a nice mini vacation here. The pool was awesome.
1 out of 5
by A verified traveler

Not a place I would ever recommend or stay at

Posted Jun 19, 2014
the mini fridge vibrated the microwave all night long. I had to pile a bunch of heavy items on it to get any sleep at all. There was mold growing in the bathroom, there was a coffe make, but no pot.
Comment from Hotel Management
Jul 3, 2014 by Chris, Hotel Management
Dear Guest, I apologize you didn't enjoy your stay at our hotel. Had you let us know the fridge was noisy, we would have definitely removed it or replaced it with another if you were using it. And as for the coffee maker...it's a one cup brewer, so it brews in to your cup....no pot necessary. The instructions for this are printed clearly on the coffee packets and makes it so it's more eco friendly and clean. Thank you for your comments. We look forward to being of service to you in the furture.
3 out of 5
by A verified traveler

Convenient but service not so good

Posted Jun 9, 2014
Hotel manager walked around telling and frowning a lot. They only allow two additional pool passes which was a hassle when I had my daughters friends from school who wanted to come. Some of the staff was nice though. The bathroom had hair all around and the bed was not comfortable . The best part was the pool and the slide.
2 out of 5
by A verified traveler

Nothing to write home about!

Posted Jun 2, 2014
Hotel have very STRONG chlorine smell, poor ventilation in the rooms. Rooms were okay however all light switches were SO DIRTY I had to wash my hands after using them. It was okay in a pinch however I will not stay again.