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Reviews of Sleep Inn & Suites Allendale

2.5 out of 5
Sleep Inn & Suites Allendale
4869 Becker Dr, Allendale, MI

Reviews

8.2

Very Good

Rating 10 - Excellent. 401 out of 938 reviews" "
Rating 8 - Good. 322 out of 938 reviews" "
Rating 6 - Okay. 138 out of 938 reviews" "
Rating 4 - Poor. 48 out of 938 reviews" "
Rating 2 - Terrible. 29 out of 938 reviews" "

8.6/10

Cleanliness

8.6/10

Staff & service

8.2/10

Amenities

8.2/10

Property conditions & facilities

8.4/10

Eco-friendliness

Reviews

10/10 Excellent

Cydney

Traveled with group, Business traveler
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very good location to GVSU.
Stayed 1 night in Apr 2024

10/10 Excellent

Craig

Liked: Cleanliness, staff & service, property conditions & facilities
All was great!
Stayed 1 night in Apr 2024

8/10 Good

Katie

Liked: Staff & service
The hotel is literally right next store to where my son lives - very convenient.
Stayed 1 night in Apr 2024

8/10 Good

Helena

Traveled with family and small children
Liked: Cleanliness, staff & service, property conditions & facilities
Really enjoyed my stay here. It was clean and convenient. Staff was friendly. Although there was an issue with my room and what floor I was supposed to be on originally the staff accommodated me as best they could to resolve the issue.
Stayed 2 nights in Mar 2024

8/10 Good

Tammy

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Close to campus and quiet
Stayed 1 night in Mar 2024

10/10 Excellent

Shelly

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very confident to GVSU. Beds were extremely comfortable. Breakfast was so-so but on par with most “hot breakfasts” free with stay. Clean rooms, plenty of linens.
Stayed 2 nights in Mar 2024

6/10 Okay

michele

Traveled with family
Close to the campus which was good. Wasn’t super dirty but our bathroom smelled like an old wet mop. I’ve stayed at worse places so if i had to i would stay again
Stayed 1 night in Dec 2023

6/10 Okay

Douglas

Liked: Cleanliness, staff & service
We like the television set ..
Stayed 1 night in Feb 2024

10/10 Excellent

Frank

Business traveler
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I’ve stayed at this property several times and have been very impressed every time.
Stayed 1 night in Mar 2024
Response from Assistant Manager on Mar 7, 2024
Thank you for the great review. We are glad you enjoyed your stay and appreciate your business. We will look forward to seeing you again.MaryBeth Hoogewind

8/10 Good

Terica

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Mar 2024

10/10 Excellent

Helen

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Súper limpia, la cama sabanas y almohadas súper cómodas
Stayed 1 night in Feb 2024

10/10 Excellent

Michael

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I was happy
Stayed 1 night in Feb 2024

2/10 Terrible

Rodney

Disliked: Amenities
Did not stay at this hotel. They would not refund my money even though I tried to cancel before their 24 hour rule! Lady on the phone was rude.
Stayed 1 night in Feb 2024
Response from Assistant Manager on Feb 13, 2024
Thank you for your feedback. On behalf of everyone I sincerely apologize for any inconvenience you have had. Unfortunately, the hotel is unable to cancel reservations made through expedia. Expedia has to cancel it and they make the decision for refunding.

8/10 Good

John

Business traveler, Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Would be nice if there was more than overpriced vending machine for food and drink

2/10 Terrible

Mathew

Traveled with family
Disliked: Cleanliness, amenities, property conditions & facilities
The assistant manager and young man at front desk were awesome. The owners daughter who doesn’t even work there is a nightmare who thinks she owns the place. There is black mold in the pool area. The breakfast area is a health code violation.
Stayed 4 nights in Jan 2024
Response from MaryBeth on Jan 25, 2024
On behalf of everyone here at Sleep Inn and Suites apologize for the unpleasant stay you had. We strive to create a pleasant atmosphere and we have failed to do so for you. I will be passing on this information to address the issue. We appreciate your feedback.MaryBeth Hoogewind-Assistant Manager

10/10 Excellent

Douglas

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 1 night in Jan 2024

10/10 Excellent

John

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Friendly staff.
Stayed 3 nights in Jan 2024

10/10 Excellent

dan

Excellent breakfast
Stayed 1 night in Jan 2024

10/10 Excellent

dan

Breakfast was excellent
Stayed 1 night in Jan 2024

2/10 Terrible

Andrew

Business traveler
Liked: Cleanliness, property conditions & facilities
Disliked: Staff & service, room comfort
Didn’t have there drive plowed
Did not blow there drive way. Had to shovel myself out. No help from any employee just shrugs This was at 7am
Stayed 2 nights in Jan 2024
Response from MaryBeth - Assistant Manager on Jan 11, 2024
Andrew,I apologize for the inconvenience during your stay. I am not sure why the plow guy did come right away. When I got in at 6:45am I messaged my boss immediately to let him know. We will be making sure that this will not happen again. Thanks for your feedback and I again apologize for the inconvenience.

10/10 Excellent

Oscar

Stayed 1 night in Dec 2023

8/10 Good

Sheryl

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Super convenient to GVSU.
We have stayed here many times while visiting the campus and it’s a nice comfortable quiet and safe hotel. Of course, it’s a little pricey, but it is convenient to GVSU.
Stayed 1 night in Nov 2023

10/10 Excellent

Nicholas

Stayed 1 night in Dec 2023

10/10 Excellent

Walter

Traveled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Dec 2023

6/10 Okay

Verified traveler

Disliked: Property conditions & facilities
Needs annoverhaul
Room was very outdated, shower door doesn’t fit properly and bathroom nearly floods with a single use. Smells a bit musty.
Stayed 1 night in Dec 2023

10/10 Excellent

wendy

Stayed 2 nights in Dec 2023

6/10 Okay

Elizabeth

Traveled with family
The rooms did not seem particularly clean (carpet not well vacuumed, etc) but the location was convenient and quiet
Stayed 1 night in Dec 2023

8/10 Good

Bonita, Lawrence

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities
It was a comfortable place to stay. Breakfast was OK. The gravy was not exactly hot and some of the biscuits were quite hard.
Stayed 1 night in Dec 2023

10/10 Excellent

Carla

Stayed 2 nights in Nov 2023

10/10 Excellent

MATTHEW

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great hotel. Kids loved the pool.
Stayed 1 night in Nov 2023

10/10 Excellent

Verified traveler

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Nov 2023

8/10 Good

Pamela

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Nov 2023

8/10 Good

Deborah A., Riverview

Liked: Cleanliness, staff & service, property conditions & facilities
Staff was amazing, everyone was very kind. I did find hair in my breakfast, both on an egg and biscuits and gravy. However, aside from that everything was great. Room was clean, staff was nice & was able to swim.
Stayed 2 nights in Nov 2023

4/10 Poor

Verified traveler

Traveled with family
Liked: Staff & service, room comfort
Disliked: Property conditions & facilities
Disappointing
I'm surprised the property has deteriorated this far in 2 years. The workout rm smells musty & machines not in good condition. Breakfast was average at best. Pnut butter n jelly old; breads stale n gravy barely warm. Staff was friendly and check in and out efficient. My rm very noisy; dont know if it was the location or luck of the draw due to snoring, walking around at all hours could be heard and people i. And out of squeaking doors. Location great for my purposes.
Stayed 2 nights in Nov 2023
Response from Assistant Manager on Nov 14, 2023
Thank you for taking the time to complete our online survey regarding your recent stay at Sleep Inn & Suites. On behalf of our entire team, I would like to apologize for failing to exceed your expectations with your stay. Your satisfaction is important to us as a valued guest. We will be using your feedback to make improvements, so that we can provide exceptional experiences for our guests. We hope for an opportunity to properly host you in the future. MaryBeth Hoogewind Assistant Manager

8/10 Good

Lisa

Liked: Cleanliness, staff & service, property conditions & facilities
I wish they had more than one mirror over the bathroom sink.
Stayed 1 night in Nov 2023

10/10 Excellent

Todd

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Nov 2023

4/10 Poor

David

Disliked: Property conditions & facilities
Had to change room because of strong musty smell and stained shear curtains. Second room there was no smell but heater made a very loud noisy when it would start up. Had to shut it down to sleep. Stayed in this room for the remainder. Won't stay there again.
Stayed 2 nights in Oct 2023
Response from MaryBeth - Assistant Manager on Nov 2, 2023
Thank you for taking the time to complete our online survey regarding your recent stay at Sleep Inn & Suites.On behalf of our entire team, I would like to apologize for the issues you experienced at your last stay. Your satisfaction is important to us. We will be using your feedback to make improvements, so that we can provide exceptional experiences for our guests.

8/10 Good

Verified traveler

Traveled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Oct 2023

8/10 Good

Melissa

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Friendly staff, very clean and close to campus
Stayed 1 night in Oct 2023

8/10 Good

Sherry, Flint

Business traveler
Liked: Cleanliness, staff & service, property conditions & facilities
We were attending the Michigan Writing Centers Association conference at GVSU and were delighted that there was a hotel (and reasonably priced at that) in close proximity.
Stayed 1 night in Oct 2023

8/10 Good

John

Liked: Property conditions & facilities
Stayed 1 night in Oct 2023

8/10 Good

Rebecca

Stayed 6 nights in Oct 2023

10/10 Excellent

dominic

Business traveler
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Will be staying there from now on
Stayed 1 night in Oct 2023
Response from MB on Oct 22, 2023
Thank you for the great feedback. We are glad you enjoyed your stay and look forward to seeing you again soon

6/10 Okay

Madilyne

Stayed 2 nights in Sep 2023
Response from Assistant Manager on Nov 9, 2023
Thank you for taking your time to give us a review. We strive for excellence and great experience for every guest. If you find yourself in this area again, please consider us for your stay. Thanks again. MaryBeth

8/10 Good

Amy

Stayed 2 nights in Oct 2023
Response from Assistant Manager on Oct 19, 2023
Thank you for your feedback. We are glad you stayed with us and remember us if you ever in the area again,

8/10 Good

Shannon

Stayed 1 night in Oct 2023

4/10 Poor

Jason

Stayed 1 night in Oct 2023

6/10 Okay

Joel

Traveled with family
Disliked: Staff & service
This is Customer Service?
Check-in took 20 minutes while we stood there while the attendant kept answering the phone. She said she was instructed to answer phones first before taking care of customers standing in front of her. I think is hugely misguided from delivering any level of customer service.
Stayed 1 night in Oct 2023
Response from MB on Oct 12, 2023
Thank you for your feedback. We are truly sorry for any inconvenience this may have caused. We strive to make every guest happy and will use your feedback to make sure this does not happen again.

8/10 Good

Susan A

Did not like the showers, to small and no place to put your shampoo and soap!
Stayed 3 nights in Oct 2023
Response from MaryBeth on Oct 11, 2023
Thank you for your feedback and sorry for the inconvenience you had. We will take this feed back into consideration to make future stays enjoyable.

4/10 Poor

rebecca

Liked: Property conditions & facilities
Room 217. It was like staying in a tin can. You can hear everything going on. The shower in the room above us was so loud and it sounded like there was a Jacuzzi tub as well. The jets were so loud up to 2 am. I would stay again but preview the room they pick first.
Stayed 2 nights in Oct 2023
Response from MaryBeth on Oct 9, 2023
I am sorry that your stay was not the best. Our goal is to having every guest enjoy their stay while staying with us. We appreciate your review. If you are in the area again we hope you will still consider staying again.