Property amenity
Check availability

Reviews of Staybridge Suites Grand Rapids-Kentwood, an IHG Hotel

3 out of 5
Staybridge Suites Grand Rapids-Kentwood, an IHG Hotel
3000 Lake Eastbrook Blvd Se, Grand Rapids, MI

Reviews

8.4

Very Good

Rating 10 - Excellent. 201 out of 398 reviews" "
Rating 8 - Good. 109 out of 398 reviews" "
Rating 6 - Okay. 45 out of 398 reviews" "
Rating 4 - Poor. 17 out of 398 reviews" "
Rating 2 - Terrible. 26 out of 398 reviews" "

8.6/10

Cleanliness

8.4/10

Staff & service

8.4/10

Amenities

8.4/10

Property conditions & facilities

8.6/10

Eco-friendliness

Reviews

8/10 Good

Oluyemi, Greenwood

Business traveler, Traveled with family
Liked: Staff & service, amenities
Staybridge Suites Grand Rapids: Spacious Suites, Stellar Gym, But One Annoying Hiccup We recently stayed at the Staybridge Suites in Grand Rapids, Michigan with our family of 6 for a debate tournament. While we were primarily out and about for the competition, the hotel provided a comfortable and convenient home base for our busy schedule. Spacious Suites: The two-bedroom suite was fantastic! It offered plenty of space for our family to spread out. We appreciated having two full bathrooms, which helped us get ready quickly in the mornings. Plus, the 1/2 kitchen was perfect for storing snacks and drinks, and came in handy for light meals after long days. The TV was a nice way to unwind in the evenings. Fantastic Gym: A big highlight of our stay was the hotel gym. It was truly the best we've ever seen in a hotel! They had a wide variety of dumbbells, a treadmill, an elliptical, and ample space for floor exercises like jumping jacks. This was a lifesaver for staying active during our busy trip. Good Breakfast & Service: The breakfast was good, with a variety of options to suit different tastes. The service staff were friendly and helpful. Trash Issue: The only real downside to our stay was that housekeeping never came to take out the trash during our entire 4-day stay. This resulted in a rather large and unpleasant trash bag accumulating in the corner of the room. Overall: A great place to stay for a trip!
Stayed 3 nights in Mar 2024

10/10 Excellent

Eileen

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
There was construction crews there, apparently re-doing some of the rooms. But they put us in another part of the building and we didn't have to deal with it for the most part. The people working the front desk were great.
Stayed 1 night in Mar 2024

10/10 Excellent

Mrs.

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I loved how the rooms was very nice and clean and sarah at the front desk was very nice and polite and had great customer service and overall I loved the stay
Stayed 2 nights in Feb 2024

10/10 Excellent

Jennifer-Ann

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Easy check in process, front desk clerk explained breakfast options and check out time
Stayed 1 night in Feb 2024

10/10 Excellent

Dylon

Traveled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Very clean, organized well, and super comfy.
Stayed 1 night in Jan 2024

10/10 Excellent

Catherine

Stayed 1 night in Dec 2023

10/10 Excellent

Denise

Liked: Cleanliness
Stayed 1 night in Dec 2023

10/10 Excellent

Kristin

Stayed 1 night in Nov 2023

10/10 Excellent

James

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We absolutely love this hotel! It is beautiful, the breakfast is amazing and the staff is incredibly kind. I want to especially give a shout out to both Sarah and Aram. They were over-the-top kind and helpful! Sarah remembered that my mom was not doing well and even remember to ask me about that. I was so touched! We will definitely be back!
Stayed 1 night in Nov 2023

10/10 Excellent

Corinne

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The service and staff was awesome
Stayed 2 nights in Oct 2023

10/10 Excellent

Tania

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Property was clean very relaxing environment. No complaints
Stayed 1 night in Oct 2023

10/10 Excellent

James

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The gardens and landscaping around this property were absolutely beautiful! So much attention to detail! The staff was very kind and the breakfast was absolutely amazing. There were so many options, including some very healthy protein selections. We highly recommend this hotel and would definitely stay here again! Thank you for making our stay so very enjoyable.
Stayed 1 night in Sep 2023

10/10 Excellent

Verified traveler

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Sep 2023

8/10 Good

Catherine

Business traveler, Traveled with family
Liked: Staff & service, property conditions & facilities, room comfort
Overall happy
Overall it was clean. Bathroom needed to be swept better, hair on floor. The breakfast bar should offer biscuits and gravy everyday and more options. The social hour is only Monday Tuesday and Wednesday. I think it would be better all week. Didn't understand why it is not.
Stayed 5 nights in Jul 2023

8/10 Good

Verified traveler

Traveled with family
Liked: Cleanliness, staff & service
Family trip, only 1 night stay
Stayed in a 2-bedroom suite with 1 king & 1 queen. The queen room was very small, or maybe just crowded because of the desk. The king room was decent size. We used the couch, too, for a child. She didn't like the pull-out mattress--too springy, so just slept on the couch. They did not have a portable crib available, so we had to make our toddler a little bed with just sheets & blankets in the corner on the floor. The breakfast was good. Did not use the pool. Decent stay.
Stayed 1 night in Jul 2023

10/10 Excellent

Liam P.

Stayed 1 night in Jul 2023

10/10 Excellent

Innocent

Liked: Cleanliness, staff & service, property conditions & facilities
Good area careening customers service
Stayed 2 nights in Jun 2023

8/10 Good

Christina

Traveled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 5 nights in Jun 2023
Response from Jen Castillo, General Manager on Jun 29, 2023
“Thanks so much for sharing your experience with us.”

8/10 Good

David

Traveled with family and small children
Liked: Cleanliness, staff & service
Nice place to stay the night. Outdoor area was clean. Wish the hot tub had been working. There’s no nearby places to get ranch dressing. Rooms an beds were clean.
Stayed 1 night in Jun 2023
Response from Jen Castillo, General Manager on Jun 29, 2023
Thank you so much for taking the time to leave us feedback. I am happy to hear you enjoyed our patio, it is a StayBridge Staple! Housekeeping takes pride in presenting a clean room to our guests, I will be sure to pass it on that you enjoyed the room! The ranch is a must and we will most certainly add it to our kitchen. Yes, our hot tub jets. I apologize, we are working on those now so please come back and see us again when they are turned on.Jen GM

6/10 Okay

Erin, Dulles

The room at the hotel was fine but the walls are thin and you can hear people from the rooms around you and above you as they walk around in the room - very annoying. I asked for a receipt at checkout but she refused to give us one because we reserved with a third party company (Expedia) for the room. All the other hotels we stayed at regardless of how we reserved the room, gave us a receipt for our stay. We don't plan on staying at this hotel again.
Stayed 2 nights in Jun 2023
Response from Jen Castillo, General Manager on Jun 30, 2023
Thank you for taking the time to provide valuable feedback. Because you did pay for your stay at our hotel, yes you should have been provided a receipt. If the stay had been an advanced purchase with Expedia we do not provide a receipt because the reservation was not made with us. Additional coaching will be provided to the front desk staff.I apologize for the overall poor experience. We strive for excellence but fell short this time.Thank you again for allowing us to grow with your feedback,

10/10 Excellent

Laurie

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Staff took pride in their work. Very kind and helpful.
Stayed 2 nights in Jun 2023
Response from Jen Castillo, General Manager on Jun 29, 2023
We’re really grateful and appreciate you taking the time to share your rating with us. I will be sure to pass along to our staff your generous feedback.

10/10 Excellent

Laurie

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Staff was very helpful and friendly. The manager took the time to visit with us and had some great recommendations. Accommodations were very clean and comfortable. The maintenance workers took such pride in cleaning…they were even cleaning the legs of the patio furniture. Would definitely stay again!
Response from Jen Castillo, General Manager on Jun 30, 2023
We strive for positive feedback like this! I will be sure to pass it along to all of our staff! Thank you for your stay.

2/10 Terrible

Joe

Traveled with family and small children
Disliked: Cleanliness, property conditions & facilities
My recent stay at Staybridge Suites in Kentwood, MI was disappointing. Excessive noise from the guest room above constantly disturbed us, as they ran and shook our entire room. Each step caused the metal and glass light fixture in our kitchen to rattle, creating an unpleasant environment. The noise was overwhelming, making it impossible to relax or enjoy our stay. We complained at the front desk at 10pm, but the noise persisted, disrupting our sleep. We considered changing rooms but didn't want to disturb our sleeping three-year-old. As a result, our eight-year-old struggled to fall asleep. The noise problem continued into the early morning, waking our sleep-deprived children. It turned our weekend into a stressful experience. I'm disappointed that Staybridge Suites failed to provide a peaceful environment. I hope management addresses the noise concerns for a better guest experience.
Stayed 1 night in Jun 2023
Response from Jen Castillo, General Manager on Jun 29, 2023
Thank you for taking the time to share your feedback. This is not the norm at StayBridge. We have a zero tolerance for disruptions and firmly implement quiet hours. Front Desk coaching will be provided.I invite you to come back for 25% off and a free upgrade. Our goal is to create a space that features a sense of comfort and a home away from home feeling.Again, I apologize for this unacceptable stay.

10/10 Excellent

Tat Sang Leonard

Traveled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
Good service, good food, very nice garden with swimming pool and BBQ equipment.
Stayed 16 nights in May 2023
Response from Jen Castillo, General Manager on Jun 29, 2023
Thanks so much for taking the time to leave us a 5-star rating – it’s much appreciated!

10/10 Excellent

Heather

Stayed 3 nights in May 2023
Response from Jen Castillo, General Manager on Jun 29, 2023
Thanks so much for taking the time to leave us a 5-star rating – it’s much appreciated!

10/10 Excellent

Tat Sang Leonard

Traveled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
Very nice reception in the evenings of Mon to Wed with good food. 24 hours free of charge business center, fitness center, and laundry.
Stayed 12 nights in Apr 2023
Response from Jen Castillo, General Manager on Jun 29, 2023
We will share this with the store team to let them know how we are doing, Thank you!

10/10 Excellent

Demetrius

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Staff was very friendly and accommodating.
Stayed 1 night in Apr 2023
Response from Jen Castillo, General Manager on Jun 29, 2023
Thank you for the kind words about our team, we’re passionate about what we do and it’s great to see that it translates into results for our guests

10/10 Excellent

Tat Sang Leonard

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Free of charge 24-hr laundry, fitness center, and business center. Free of charge reception from Mon to Wed ..... Good food！
Stayed 12 nights in Apr 2023

10/10 Excellent

Geoffrey

Stayed 1 night in Apr 2023

8/10 Good

Verified traveler

Traveled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Good, but.....
I will start off by saying the lobby and the customer service was absolutely wonderful. Our room was okay, everything seemed to be clean and the room was comfortable, it just didn't look great. We stayed in a accessible room and everything was just so beat up and the repairs that had been done were horrible. I can only speak on the room that I had, but I hope the other rooms are kept up better, because this really is a nice hotel.
Stayed 2 nights in Apr 2023

10/10 Excellent

Mike

Traveled with family
Liked: Cleanliness, staff & service, room comfort
Clean property
Web site made no mention of the hotel undergoing renovation. Lot's of walls being patched and damaged walls being repaired. Looks bad but at least they are making improvementsm
Stayed 1 night in Mar 2023

10/10 Excellent

Tat Sang Leonard

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
24-hr fitness center, business center, and laundry.
Stayed 9 nights in Mar 2023

8/10 Good

CARLOS

Stayed 5 nights in Mar 2023

10/10 Excellent

Tat Sang Leonard

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
24 hrs free of charge laundry, fitness center, and business center.
Stayed 4 nights in Mar 2023

8/10 Good

Connie

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I stayed in a suite with a small kitchen. It looked to be well supplied, but I didn't have to do any cooking this time. Everything was clean and working well and comfortable. My only complaint was that the curtains could not be pulled over the windows. I was on the ground floor, where I felt I needed more than a sheer curtain for privacy at night.
Stayed 1 night in Mar 2023

8/10 Good

Anthony

Liked: Staff & service, room comfort
Stayed 1 night in Mar 2023

10/10 Excellent

Tat Sang Leonard

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
24 hrs laundry, fitness center, and business center.
Stayed 11 nights in Feb 2023

10/10 Excellent

Dr Cynthia KS

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Pleasant stay
The property is older but in good condition. The staff was very friendly and helpful.
Stayed 1 night in Feb 2023

10/10 Excellent

Tat Sang Leonard

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
24 hrs free laundry and fitness center. Free dinner between Mon and Wed.
Stayed 9 nights in Feb 2023

10/10 Excellent

Tat Sang Leonard

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
24-hr fitness center and laundry service. Guest room is big enough with a kitchen.
Stayed 3 nights in Jan 2023

2/10 Terrible

Damion

Stayed 1 night in Jan 2023

10/10 Excellent

Tat Sang Leonard

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Good location. 24-hr free laundry and fitness center.

6/10 Okay

Sara

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Didn’t say pool was outside instead of indoors. Kinda upsetting for the price for a suite room
Stayed 1 night in Jan 2023

2/10 Terrible

Kathe

Traveled with family
Liked: Cleanliness, amenities, property conditions & facilities
Disliked: Staff & service
When we checked into our room around 5 PM, we could hear the TV in room adjacent to use through the wall. Since we were going out to dinner, we didn’t think too much about it. When we returned, you could hear the TV in the same room out in the hallway and again in our room. We thought by 10 or so the TV would be turned off. We attempted to go to sleep, but were soon awakened by the TV. At 3 AM, we called the front desk room to complain. The night manager informed us the room occupants were deaf, but she’d try to resolve the problem. We then heard someone pounding on the door of the adjacent room. The TV was turned down, but at 5:30 AM, we were awakened again by the TV. By 8:30 AM the noise continued. We showered, then discover the hairdryer was broken. We called the front desk and we’re told someone would bring us one. After 15 mins, my wife, with wet hair, went down to the front desk where the desk clerk and a room service person were chatting. She was told once again, that someone would bring us a hairdryer. One finally came. We the tried making coffee with room’s coffee machine, but it too was broken! We went down to breakfast and I stopped at the front desk to speak to the person in charge, THE SAME PERSON WHO HAD CHECKED US IN THE NIGHT BEFORE! She confirmed she knew the people in the room next to us were death. She said we should have requested to be moved at 3 AM! She said the hotel manager would have to call us. Left TX number…no call back!

10/10 Excellent

Tat Sang Leonard

Traveled with partner
Liked: Staff & service, amenities, property conditions & facilities
Very friendly reception and staff.

10/10 Excellent

Tat Sang Leonard

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
24 hrs business center, fitness center, and laundry. Excellent location. Good staff and service. Free luggage storage.

10/10 Excellent

Tat Sang Leonard

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Friendly reception. Luggage storage is available. 24 hrs business center, fitness center, and laundry. Free dinner from Mon to Wed.

8/10 Good

Jodi

Liked: Staff & service, amenities
Stayed 2 nights in Dec 2022

10/10 Excellent

Tat Sang Leonard

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
24 hours fitness center, 24 hours business center, 24 hours laundry, free breakfast daily and free dinner every Mon, Tue, and Wed.

10/10 Excellent

Tat Sang Leonard

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Nice staff. Good kitchen and utilities. 24 hours fitness room and washing room.