Ratings based on 257 Verified Reviews

They paid and stayed. We double-checked.
3.7 out of 5
82% of guests recommend
3.9 Room cleanliness
3.9 Service & staff
3.9 Room comfort
3.4 Hotel condition
They paid and stayed.
We double-checked.
3 out of 5
by A verified traveler

Loud Night

Posted Aug 19, 2014
Pros: Room and breakfast
Cons: Call the police and have loud drunk people removed.
Location: Good things near by.
The room was nice and clean. The bed very comfortable. The location was a bit tucked away behind some construction. There was a loud group of parties that kept making noise all the way through 3 am and the staff did noting to stop it. Not a good nights rest. Great breakfast!
5 out of 5
Recommended
for Everyone
by A verified traveler

Great Hotel

Posted Aug 11, 2014
Pros: Clean, Fresh Decor, Friendly Staff
Cons: Really can't think of anything.
Location: Lots to do near by!
Stayed 2 nights on a weekend away with my husband for our anniversary and the hotel was very comfortable.
4 out of 5
Recommended
for Everyone
by A verified traveler

Pleasant

Posted Jul 22, 2014
The hotel has a nice patio area. They breakfast is good. The rooms are very clean and comfy bed. I had an expensive pair of shoes stolen there :(
5 out of 5
Recommended
for Everyone
by A verified traveler from Indianapolis

Nice comfortable stay!

Posted Jul 20, 2014
Pros: Everything!
Location: This hotel is located near the Airport and easy access to the highway. Plenty of dining and shopping choices as well.
I was looking for an affordable hotel with a trusted hotel chain. I travel a lot with business and Wyndham is a trusted favorite. Great room, good price and a relaxing stay.
4 out of 5
Recommended
for Everyone
by A verified traveler from Chicago, IL

Nice hotel close to East Grand Rapids

Posted Jul 16, 2014
Cons: They should get another waffle iron and be more on-time with replenishing food and utensils as well as being a little more generous with the utensils.
The room was very nice--the front desk staff gave us a room on the third floor so we were farther away from the sports teams that were staying there because of tournaments in the area. We were visiting relatives in East Grand Rapids and the location was very convenient for us. We will probably stay there again in the future. We were bothered by shower noise from the next room--when we mentioned it to the front desk, they said it was probably corroded pipes and they would look into it. The breakfast room ran out of spoons a few minutes before closing time. When people complained to the staff person, he said he puts out the last batch fifteen minutes before closing and they should have come earlier. It seems like increasing the number of plastic spoons put out would have made for a better experience for everyone.
4 out of 5
Recommended
for Families
by A verified traveler from Ypsilanti, MI

Good, except the noisy people down the hall

Posted Jul 14, 2014
Location: The hotel has plenty of options around it as far as eating.
My family enjoyed everything about the hotel except the noisy people down the hall. It's not the hotel's fault, but was a nuisance nonetheless. I don't understand people these days. It's ok to have fun and all, but maybe using quieter voices after 11 PM would be a good idea. Besides this hour of loudness, everything was good.
2 out of 5
by A verified traveler

Broken air conditioning

Posted Jul 14, 2014
Pros: Pool, location, breakfast, price.
Cons: Customer service!! They were really nice until I needed something.
Location: We were there for baseball so that's all we did but there were lots of restaurants nearby.
Got jerked around from 10:00 p.m. to 12:00 a.m. trying to get a new room when the air conditioning was broken in one of the two rooms I had purchased for the night. I ended up at the total opposite end of the hotel from my teenaged kids room and was told I could not get compensation back from the hotel for the inconvenience because I had purchased through Expedia/third party. Other than that the hotel was fine....but extremely disappointed I was basically just out of luck because they could not fix the air and had to relocate after I had planned to be sound asleep (and all they had to offer for the inconvenience was an apology). Other six rooms in our group had no problems.
4 out of 5
Recommended
for Everyone
by A verified traveler from Richmond, IN

A Good Night's Sleep!

Posted Jul 1, 2014
A very quiet night. Comfy bed with lots of pillows. We checked in late and had a great night's sleep. Breakfast was good and complete. The room was very clean. Hallways look heavily used but relatively clean. Housekeeping was there promptly at 11:15 so if you want to stay a few extra minutes, be sure to use the do not disturb sign.
4 out of 5
Recommended
for Everyone
by Jessica from Kentwood, MI

Great deal-difficult to find the entry!

Posted Jun 23, 2014
Pros: Breakfast choices :)
Cons: Pool area is in desperate need of renovation, a driveway that is accessible from the main road, and maintaning the treadmill.
The hotel's breakfast was one of the best I have had-thank you for all of the options. My kids especially liked the strawberries and real whipped cream for the waffles! The staff was very accommodating! My only suggestion would be to do renovate the pool area-it was very disappointing. We specifically look for hotels with pools-something my kids look forward to as part of our stay. Unfortunately, the pool was small and the hot tub was luke warm with broken jets. Otherwise, we were very happy with our stay.
1 out of 5
by A verified traveler

Terrible hotel -- dont stay

Posted Jun 23, 2014
Cons: About Everything
Bad hotel -- booked a king bed, got room with 2 queens. Best hotel staff could say was "We had this room as the only one available" If so, what then does a booking mean -- even so, a pre-paid booking! No window -- no sunlight, window opened to the pool area. Very noisy in the night. A group of people were having a pool side party. The pool area was supposed to be closed at 11 but the party ended after 12. I called up front desk after 11 -- they said they would go down to the pool and see it was closed. But they did not do anything. I called again at about 11:45, then the noises died down about 12:15, maybe the people just left! Hotel was disappointing -- do not book this one.