Pillowtop beds, desk, blackout drapes, iron/ironing board

Reviews of Paradise Inn & Conference Centre

3 out of 5
Paradise Inn & Conference Centre
11201 100th Avenue, Grande Prairie, AB

Reviews

7.6

Good

Rating 10 - Excellent. 196 out of 669 reviews" "
Rating 8 - Good. 242 out of 669 reviews" "
Rating 6 - Okay. 131 out of 669 reviews" "
Rating 4 - Poor. 59 out of 669 reviews" "
Rating 2 - Terrible. 41 out of 669 reviews" "

7.8/10

Cleanliness

8.0/10

Staff & service

8.0/10

Amenities

7.2/10

Property conditions & facilities

8.4/10

Eco-friendliness

Reviews

10/10 Excellent

Mitchell

Business traveler
Liked: Staff & service
Nothing fancy.
Stayed 1 night in Mar 2024
Response from GM on Mar 27, 2024
Good afternoon Mitchell,Thank you very much for your recent positive review during your stay with us. We appreciate the feedback and look forward to your next stay with us when in Grande Prairie.Sincerely,Jason HGM

10/10 Excellent

Dave

Business traveler
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
They have a heavy truck parking. The location is great for truck drivers.
Stayed 2 nights in Mar 2024
Response from GM on Mar 25, 2024
Good afternoon Dave,Thank you very much for your positive review of our hotel. ?We appreciate the feedback and look forward to your next stay with us in Grande Prairie.sincerely,Jason HGM

10/10 Excellent

Michael

Traveled with family
Very fast check in, nice clean rooms
Stayed 1 night in Mar 2024
Response from General Manager on Mar 20, 2024
Thank you for taking the time to share your positive experience with Paradise Inn & Conference Centre, Michael. We are pleased to hear that you had a fast check-in experience and enjoyed our clean rooms. We hope to welcome you back again soon!

10/10 Excellent

scott

Liked: Cleanliness, staff & service, property conditions & facilities
Place is being renovated beds and rooms updated great place to stay worked perfect for us
Stayed 1 night in Mar 2024
Response from GM on Mar 15, 2024
Thank you Scott for your recent positive review of our hotel. We appreciate the kind words and look forward to your next stay with us in Grande Prairie.Sincerely,Jason HGM

4/10 Poor

Ilene, Alsike

Liked: Staff & service
Disliked: Cleanliness, property conditions & facilities
Elevator is not working and walls in bathroom. I’m very dirty with splatter.
Stayed 2 nights in Mar 2024
Response from GM on Mar 11, 2024
Good afternoon Ilene,Firstly i do want to apologize for the shortfall in your room. I have brought this to the attention of our Head Housekeeper and supervisor as this is not how we conduct our cleanliness program.In regards to the elevator we do have 2. 1 has been replaced with a Brand New elevator, the second will be done in May. I do apologize for this but it is a necessary update on the hotel for which our guests will be more than happy going forth.Sincerely,Jason HGM

10/10 Excellent

Cassandra

Stayed 1 night in Mar 2024
Response from GM on Mar 27, 2024
Good afternoon Cassandra,Thank you very much for your recent positive review of our hotel. We appreciate the feedback and look forward to your next stay with us when in Grande Prairie. sincerely,Jason HGM

10/10 Excellent

James

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 3 nights in Feb 2024
Response from GM on Feb 20, 2024
Good afternoon James,thank you very much for your positive review of our hotel during your recent stay. We appreciate the feedback and look forward to your next stay with us when in GP.sincerely,Jason HGM

10/10 Excellent

Ann

Traveled with family
Liked: Cleanliness, amenities, property conditions & facilities
Close to everything
Stayed 2 nights in Feb 2024
Response from GM on Feb 20, 2024
Hello Ann. Thank you for sharing your experience with us. The Paradise Inn & Conference Centre team is always happy to see positive feedback from our guests.

8/10 Good

Gilbert

Liked: Cleanliness, staff & service
Only thing I disliked is the elevator needs fixing. One is down and the other is extremely slow
Response from GM on Jan 26, 2024
Good afternoon Gilbert,Firstly we would like to apologize for our elevator modernization. This is a big project and takes 6-8 months to complete fully with safety testing needed from AEDARSA.The first elevator should be complete and running come the end of Feb. The second is a much quicker turnaround to complete approximately 2 months.When complete we are sure all our guests will be very happy as it will be brand new OTIS elevator with card readers for guest safety.We appreciate your feedback and look forward to your next stay in Grande Prairie.Sincerely,Jason HGM

2/10 Terrible

Janaya

Business traveler, Traveled with pets, Traveled with family
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
Booked had my dog . They downgraded me to a room so bad the carpet was worn to the ground . Weird stains on the counters . Loudest heater .
Stayed 1 night in Jan 2024
Response from GM on Jan 24, 2024
Good morning Janaya,Firstly again we do apologize as per our direct emails last week including a rebate.We do apologize and currently we do not offer pet rooms at this time.Sincerely,Jason HGM

8/10 Good

Renee

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Jan 2024
Response from GM on Jan 23, 2024
Good morning Renee,Thank you for your positive feedback during your recent stay with us. We appreciate your feedback and look forward to your next stay in Grande Prairie.Sincerely,Jason HGM

10/10 Excellent

Curtis

Liked: Amenities
Stayed 3 nights in Jan 2024
Response from GM on Jan 15, 2024
Good Morning Curtis,Thank you very much for your recent positive review. We appreciate your feedback and look forward to your next stay with us when in Grande Prairie.Sincerely,Jason HGM

10/10 Excellent

Ivan

Liked: Cleanliness, staff & service, property conditions & facilities
Response from GM on Feb 8, 2024
Good morning Ivan,Thank you very much for your recent positive review. We do appreciate the feedback and look forward to your next stay with us when in Grande Prairie.Sincerely,Jason HGM

10/10 Excellent

Paul

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great place and accommodating
Stayed 1 night in Oct 2023
Response from GM on Dec 22, 2023
Good afternoon Paul,Thank you very much for your positive review during your recent stay.Have a Merry Christmas and we look forward to your next stay with us when in Grande Prairie.Sincerely,Jason HGM

2/10 Terrible

Leah

Stayed 1 night in Nov 2023
Response from GM on Dec 2, 2023
Good afternoon Leah,We apologize for the shortfall during your recent stay with us.We thank you for the opportunity to earn your business.Sincerely,Jason HGM

8/10 Good

Lori

Stayed 1 night in Nov 2023
Response from GM on Nov 13, 2023
Good morning Lori,Thank you for your recent positive review of our hotel during your stay. We appreciate your feedback and look forward to your next stay with us when in Grande Prairie.Sincerely,Jason HGM

8/10 Good

kevin

Stayed 1 night in Nov 2023
Response from GM on Nov 10, 2023
Good afternoon Kevin,Thank you for your recent positive review during your stay with us.We appreciate the feedback and look forward to your next stay with us in Grande Prairie.Sincerely,Jason HGM

10/10 Excellent

bawandeep

Stayed 1 night in Nov 2023
Response from General Manager on Nov 29, 2023
Thank you for your 5-star rating of Paradise Inn & Conference Centre! We hope you enjoyed your stay and we look forward to your next visit!

10/10 Excellent

Andrew

Stayed 1 night in Nov 2023
Response from GM on Nov 8, 2023
Good afternoon Andrew,Thank you very much for your recent positive review of our hotel. We appreciate the feedback and look forward to your next stay with us when in Grande Prairie.Sincerely,Jason HGM

10/10 Excellent

Erica

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Still love this hotel but…
I’ve reviewed this hotel a few times because I kept renewing my check in. Amazing. Staff in the day and evening are incredible. Night time leaves much to be desired. There should be a key in for when the doors are locked because one of the staff seems very annoyed when smokers have to buzz in after hours to let us in. If you don’t like your job in customer service, get another one. Otherwise everything was superb. She was rude to me and other people I met at the hotel. Had to use a rock to prop the side door open to avoid her.
Stayed 1 night in Oct 2023
Response from GM on Nov 6, 2023
Good afternoon Erica,Firstly thank you for your positive review of our hotel and our daytime staff.In regards to the door locks for the east and westside of the hotel, they will be done in the next few weeks as there was a delay in receiving our new doors in order to have the locks attached. We apologize for this delay but shortly you will be happy where your keycard can open these 2 respective doors.In regards to our night staff member I was disheartened to hear of this. We will deal with this shortfall in customer service as this is not acceptable by any means. We do apologize for this and ensure you it will be rectified.Again I appreciate your feedback and look forward to your next stay with us when in Grande Prairie.Sincerely,Jason HGM

10/10 Excellent

Erica

Stayed 1 night in Nov 2023
Response from GM on Nov 3, 2023
Good afternoon Erica,Thank you very much for your recent positive review. We appreciate your feedback and look forward to your next stay with us when in Grande Prairie.Sincerely,Jason HGM

10/10 Excellent

Monty

Liked: Amenities, property conditions & facilities
Everything was close
Stayed 1 night in Oct 2023
Response from GM on Oct 30, 2023
Good afternoon Monty,Thank you very much for your current review and how you appreciated our location.Have a great day,Sincerely,Jason HGM

10/10 Excellent

Erica

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Staff are very friendly and helpful. Nice rooms for a good price in comparison to other hotels in GP ! Will stay again. Only suggestion would be key card entry for the front door after hours so you don’t have to buzz in and wait for the desk attendant when you go for a smoke.
Stayed 2 nights in Oct 2023
Response from GM on Oct 30, 2023
Good afternoon Erica,Thank you very much for your current review and feedback. Just as an fyi we changed our room door locks in April and May of this year and had to order new doors for the new locks on both the east and west sides of the hotel. This enables the guest to open them with your room key card. As these were specialized doors they won't arrive until the end of this month with installation in about 3 weeks.Our front entrance will remain the same as we do have a slider door in this area.We do apologize for this inconvenience.Again thank you for your feedback and we look forward to your next stay with us when in Grande Prairie.Sincerely,Jason HGM

10/10 Excellent

Andrew

Stayed 1 night in Oct 2023
Response from GM on Oct 30, 2023
Good afternoon Andrew,thank you very much for your positive review during your recent stay with us.We appreciate your feedback and look forward to your next stay with us when in Grande Prairie.Sincerely,Jason HGM

8/10 Good

Donna, Calgary

Liked: Cleanliness, staff & service
The room was decorated nicely and seemed newly done. Very clean and comfortable at a reasonable price.
Stayed 1 night in Oct 2023
Response from GM on Oct 22, 2023
Good afternoon Donna,Thank you very much for your positive review during your recent stay. We appreciate the feedback and look forward to your next stay when in Grande Prairie.Sincerely,Jason HGM

10/10 Excellent

sandor

Stayed 1 night in Oct 2023
Response from GM on Nov 8, 2023
Good afternoon Sandor,Thank you very much for recent positive review of our hotel. We look forward to your next stay with us when in Grande Prairie.Sincerely,Jason HGM

10/10 Excellent

Monty

Liked: Amenities, property conditions & facilities
Everything is here in the hotel food is good the bar live music thumbs up
Stayed 1 night in Oct 2023
Response from GM on Oct 17, 2023
Good afternoon Monty,Thank you very much for your positive feedback during your recent stay.We look forward to your next stay with us when in Grande Prairie.Sincerely,Jason HGM

10/10 Excellent

christal

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great as always good location convenient for us
Stayed 1 night in Oct 2023
Response from GM on Oct 16, 2023
Good afternoon Christal,Thank you very much for your positive review and kind words.We look to be of service to you upon your next stay in Grande Prairie.Sincerely,Jason HGM

8/10 Good

Nicolas

Stayed 3 nights in Sep 2023
Response from GM on Sep 12, 2023
Good afternoon Nicolas,Thank you for your recent positive review of our hotel. We do appreciate you staying with us and look forward to your next stay when in Grande Prairie.Sincerely,Jason HGM

10/10 Excellent

Lesley

Stayed 1 night in Sep 2023
Response from GM on Sep 26, 2023
Good afternoon Lesley,Thank you very much for your positive feedback during your recent stay. We look forward to your next stay with us in Grande Prairie.Sincerely,Jason HGM

10/10 Excellent

Craig

Liked: Cleanliness
Stayed 1 night in Sep 2023
Response from GM on Sep 5, 2023
Good morning Craig,Thank you very much for your positive review. We appreciate the feedback and look forward to your next stay with us in Grande Prairie.Sincerely,Jason HGM

4/10 Poor

Carolyn

Disliked: Cleanliness, property conditions & facilities
Stayed 1 night in Aug 2023
Response from GM on Sep 7, 2023
Good afternoon Carolyn,I am sorry we didn't meet your expectations during your recent stay with us. Grande Prairie has been very busy with evacuees as most of the larger cities in Alberta have been during these trying times.Again we sincerely apologize for any shortfall and look forward to your next stay in Grande Prairie.Sincerely Jason HGM

10/10 Excellent

Ken

Traveled with partner
Liked: Cleanliness, staff & service, amenities
Need some public area renovations
Stayed 2 nights in Aug 2023
Response from GM on Aug 14, 2023
Good afternoon Ken,Thank you very much for your current feedback. We are in the midst of renos as I type. Currently we are upgrading our Otis elevators which is a big job. Once completed we will move onto finishing our rooms and finally the lobby area. With Covid it has put us behind schedule as well getting FF+E continues taking much longer to source as well.Again thank you for your feedback.Sincerely,Jason HGM

10/10 Excellent

Darra

Business traveler
Liked: Cleanliness, staff & service, property conditions & facilities
Great staff. Good value.
Stayed 1 night in Jul 2023
Response from GM on Jul 31, 2023
Good morning Darra,Thank you very much for the great review. We appreciate your kind feedback on staff and the value we offer our guests.Looking forward to your next stay with us when in Grande Prairie.Sincerely,Jason HGM

10/10 Excellent

Bryan

Liked: Cleanliness
Stayed 1 night in Jul 2023
Response from GM on Aug 1, 2023
Good afternoon Bryan,Thank you very much for your positive review during your recent stay.We appreciate the feedback and look forward to your next stay with us when in Grande Prairie.Sincerely,Jason HGM

10/10 Excellent

Enid

Liked: Cleanliness, staff & service, property conditions & facilities
Staff
Stayed 1 night in Jul 2023
Response from GM on Jul 24, 2023
Good morning Enid,Thank you very much for your positive review. We appreciate the feedback and look forward to your next stay with us in Grande Prairie.Sincerely,Jason HGM

8/10 Good

Darren

Liked: Cleanliness, staff & service, property conditions & facilities
Clean room, nothing great but a good free breakfast
Stayed 1 night in Jul 2023
Response from GM on Jul 13, 2023
Good afternoon Darren,We appreciate your positive review of our hotel and hope to see you the next time you come to Grande Prairie.Sincerely,Jason HGM

4/10 Poor

Navdeep

Disliked: Cleanliness, staff & service, property conditions & facilities
There were bugs in the room
Stayed 1 night in Jul 2023
Response from GM on Sep 1, 2023
Good afternoon Navdeep,We are sorry to here of your experience from 6 weeks ago. We have had your room inspected and have not found evidence of any bugs. The window does open in your room and the screen has been removed. This would be the only way for flies/bugs to get in.We will be replacing the screen to avoid this going forward.Sincerely,Jason HGM

4/10 Poor

Chelsea

Disliked: Cleanliness
Stayed 1 night in Jun 2023
Response from GM on Jun 30, 2023
Good afternoon Chelsea,We apologize for any shortfall you received when staying with us. As you had a pet we have 4 standard rooms, non renovated dedicated as pet rooms.Again we apologize for any shortfall and we are following up with our desk team to ensure this is pointed to all guests at time of check-in. We thank you for your feedback.Sincerely,Jason HGM

8/10 Good

Jessi

Stayed 1 night in Jun 2023
Response from GM on Jul 19, 2023
Hello Jessi! We're glad you enjoyed your experience with us and we hope to see you again at Paradise Inn & Conference Centre.

8/10 Good

Mark

Traveled with group, Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities
After along days drive, this hotel had all we need including a nice pub with friendly staff and a nice breakfast to start our next day.
Stayed 1 night in Jun 2023
Response from GM on Jun 27, 2023
Good afternoon Mark.Thank you for your positive review. We appreciate the kind words and look forward to your next stay with us in Grande Prairie.Sincerely,Jason HGM

4/10 Poor

Greg

Disliked: Staff & service, property conditions & facilities, room comfort
Needed access to a freezer to refreeze coldpacks for diabetic insulin medication and fridge in room did not nave a freezer compartment. Spoke with front desk attendant and he did not have any access to a freezer. Room was very cool and heating system did not work. Unit continually blew cold air.regardless of temperature set on wall thermostat controller. Went for complimentary breakfast and food in steam tables was all cold. Spoke with waitress about it. She acknowledged that the steam tables, although turned to highest temperature did not warm food. Did not offer to heat our breakfast (scrambled eggs and sausages). We left hotel very disappointed with our stay.
Stayed 1 night in Jun 2023
Response from GM on Jun 22, 2023
Good afternoon Greg,Firstly i wanted to apologize for the shortfall from my front desk team. Our team member could have called me direct, went to the kitchen, or put you in a suite if a full size refrigerator was needed. I will discuss with our team and use this unfortunate incident as a teaching tool. In regards to the AC, when the outside temperature is around 15-18c the boiler shuts off for the ac/heating units in the rooms so the rooms do not get too hot. We will look into the room ambient temperature again as over the last 3 years this temperature has worked well. Finally our restaurant is leased out to Majors Homestyle. I have sent your comments off to the manager and proprietor to have addressed as this is unacceptable.Again we sincerely apologize for these shortfalls.Sincerely,Jason HGM

8/10 Good

Elaine

Liked: Cleanliness, staff & service, property conditions & facilities
Foyer & outside front of hotel needs a facelift . Grab bars in the showers would be helpful for mature guests . I was most impressed with their honesty , when my husband forgot items of clothing in the room, we called the next day & they had kept the items safely stored for us . We happily retrieved them & are still in awe at the honesty of the staff/ mgt .We’ve had unpleasant experiences at other hotels .
Stayed 4 nights in Jun 2023
Response from GM on Jun 15, 2023
Thank you for your nice review, Elaine! We are grateful to know that your belongings were returned to you. Our team takes pride in providing exceptional service and ensuring our guests have a wonderful experience. We appreciate your kind words and look forward to welcoming you back soon!

6/10 Okay

Independent

Stayed 1 night in Jun 2023
Response from GM on Jun 8, 2023
Good afternoon,Thank you for your current recent feedback. We are sorry to hear we didn't meet your expectations.We will continue to work on our product and services going forward.Once again thank you.Sincerely,Jason HGM

2/10 Terrible

sekwan

Stayed 1 night in Jun 2023

8/10 Good

Lyle

Liked: Cleanliness, staff & service, property conditions & facilities
It was good
Stayed 1 night in May 2023
Response from GM on Jun 5, 2023
Good afternoon Lyle,Thank you for your positive feedback during your recent stay with us. We are happy everything went well.Looking forward to your next stay with us when you are in GP.Sincerely,Jason HGM

10/10 Excellent

Troy

Liked: Cleanliness, staff & service, property conditions & facilities
Nothing bad to report
Stayed 1 night in May 2023
Response from GM on May 30, 2023
Good afternoon Troy,Thank you very much for your positive feedback during your stay. We look forward to your next stay with us when in Grande Prairie.Sincerely,Jason HGM

8/10 Good

kevin

Stayed 1 night in May 2023
Response from General Manager on May 29, 2023
Thank you so much for your high rating of Paradise Inn & Conference Centre, Kevin! We look forward to your next stay!

10/10 Excellent

Janice

Traveled with partner
Liked: Staff & service, amenities, property conditions & facilities
Will stay again
Stayed 1 night in May 2023
Response from GM on May 3, 2023
Good morning Janice,Thank you very much for the great review. We appreciate your kind words and look forward to your next stay with us in Grande Prairie.Sincerely,Jason HGM

8/10 Good

Erin

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The housekeeping manager "Ang" was excellent. Very pleasant and appealing.
Stayed 2 nights in Apr 2023
Response from GM on May 3, 2023
Good morning Erin,Thank you very much for the current review of our hotel and the service provided to you by Ang. We appreciate your feedback and look forward to your next stay with us while in Grande Prairie.Sincerely,Jason HGM