Ratings based on 256 Verified Reviews

They paid and stayed. We double-checked.
4.7 out of 5
98% of guests recommend
4.8 Room cleanliness
4.7 Service & staff
4.7 Room comfort
4.8 Hotel condition
They paid and stayed.
We double-checked.
5 out of 5
Recommended
for Everyone
by A verified traveler from Buffalo Grove, IL

Great hotel !

Posted Aug 9, 2014
Great stay. Breakfast a big plus. Room was really nice.
5 out of 5
Recommended
for Everyone
by A verified traveler from Richmond, KY

Posted Aug 5, 2014
Stay was great. Very close to downtown and Cosi. Friendly staff, clean rooms, very good breakfast.
2 out of 5
Recommended
for Everyone
by A verified traveler from St. Louis, MO

Unexpected fee

Posted Jul 18, 2014
Cons: Full disclosure of the pet fee on the web site where the pet criteria are listed.
We brought our small dog on our trip since the hotel web site says it welcomes pets. Upon checking in we were avised there would be a $75 pet fee! I was quite incensed. Adding that amount of money to the room charge without notifying us at the time reservations were made appeared somewhat underhanded. There is no mention of this fee on the hotel web site where the pet guidelines are listed, e.g. weight of pet, etc. I rechecked the web site later and discovered you have to click on the heading "non-mandatory fees" to have the paragraph appear mentioning the charge. Seems sneaky to me to put it where no one is likely to look, especially if it says "non-mandatory fees". Non-mandatory must have a different meaning to Hyatt. We have stayed at this hotel every time on our visits to Columbus, without our dog, though, and always enjoyed it. Before our next trip, though, we will seriously consider other options. Seventy-five dollars seems excessive. I bet quite a few humans have done more damage than most pets without having paid a fee.
4 out of 5
by A verified traveler from Sydney, Australia

Nice hotel

Posted Jul 7, 2014
Location:
A little too fare from the city centre..you definitely need a car if staying here
5 out of 5
Recommended
for Everyone
by A verified traveler

Great Place to Stay!

Posted Jun 19, 2014
Pros: Very nice and well kept and clean
Cons: Coffee and muffins or doughnuts in the wee early hours would be great!
Stayed 1 night due to brother being in University Hospital. Only drawback was we had to leave at 4:45 AM and there was nothing out yet for the breakfast - no coffee either.
5 out of 5
Recommended
for Everyone
by A verified traveler from antioch Illinois

Clean hotel close to OSU

Posted Jun 19, 2014
Very clean great continental breakfast. Will stay here every time we come to OSU
5 out of 5
Recommended
for Everyone
by Rick from Georgia

One of the best hotel stays ever!

Posted Jun 8, 2014
Pros: Everything!
Cons: Perfect the way it is. Awesome stay!
Location: Convenient to everything. We were there for our daughter's wedding but I would recommend the Ohio Historical Society Village and the Columbus Zoo
Facilities, hotel staff, breakfast and even the Buckeye Hall of Fame Grill next door are outstanding. The hotel is a little tricky to get to initially but is very convenient to the arena district, Short North, the OSU campus and everything that's happening in Columbus!
5 out of 5
Recommended
for Everyone
by Faith Bolen

Everything was great for a 1 night stay!

Posted May 31, 2014
Friendly faces greeted us from the start. Loved the sectional to relax. Loved buckeyes grill (literally right there!!) and had evening snack from 'the gallery'. Beds were great! Very quiet rooms- it was as if we were the only ones there. The morning hot skillet was much appreciated!! And to top it off-music as we walked in/out of hotel. Only negative-pool is on small side-so didn't go. We would def stay again!!
5 out of 5
Recommended
for Families
by A verified traveler

Posted May 30, 2014 on Hotels.com
We were there for a softball tournament at Berliner Park. The patio off the pool was a great place for us to gather in the evening and relax. The breakfast was good and the rooms were a nice size.
5 out of 5
Recommended
for Everyone
by boontongirl59 from Kalamazoo,, MI

In town for JWU Graduation

Posted May 30, 2014
Stayed for 3 nights. Graduation was next store at the Time Warner Area...so convenient! Nice decor throughout. Great breakfast. We enjoyed the pool area with our kids and young nephews. At certain times of day the elevators would get crowded. Overall a wonderful experience.