Ratings based on 553 Verified Reviews

They paid and stayed. We double-checked.
3.6 out of 5
85% of guests recommend
3.8 Room cleanliness
3.9 Service & staff
3.8 Room comfort
3.6 Hotel condition
They paid and stayed.
We double-checked.
4 out of 5
Recommended
for Everyone
by A verified travelerfrom Wilmington, DE

Baseball Tournament

Posted May 4, 2015
Our hotel stay was comfortable. Very pleasant front desk personnel. Breakfast/options was pretty good.
5 out of 5
Recommended
for Everyone
by A verified travelerfrom western Pa

2 day stay-

Posted Apr 30, 2015
Location: Close to Casino
Room was clean and comfortable. Very nice breakfast selections and a pleasant helpful staff member offering a cheerful "Good Morning". I would recommend a room on the opposite side of interstate traffic.
5 out of 5
Recommended
for Everyone
by A verified travelerfrom mass

Girl scout trip to Hersheypark

Posted Apr 13, 2015
Comfortable bed! The free full breakfast buffet was great! Way more then most hotels offers. Overall Excellent hotel
3 out of 5
Recommended
for Families
by A verified travelerfrom Merrick, NY

Hotel needs renovation, not easy to sleep and rest

Posted Apr 7, 2015
Pros: The staff was pleasant and made every effort to accommodate our needs. The Continental breakfast is good and the area was clean and spacious.
Cons: Renovation on the rooms, especially the restroom. Swimming pool area needs maintenance.
Location: The Hershey Park is about 15 to 20 minutes driving, and it's a pleasant drive. The hotel is conveniently located.
The hotel was fine, rooms are outdated and hotel needs a face lift. It looks like there is some construction going on, perhaps a renovation, as one wing of the hotel is closed. Little issues are commonly expected from a somewhat aged hotel, like bathtub drain not working, shower heads clogged, etc. The main disappointment was that the hot tub on the swimming pool are is not working and it's being renovated (?). They should announce that on their webpage or on the time of booking. Also, they put families with young kids somewhat on the same floor, so beware of noise and a tough long night with banging doors and alike. Overall, I would probably have looked into alternatives having read and learned about these issues. If you are heading to the park (Hershey) and expect to rest at night, this is hardly your choice.
2 out of 5
by A verified travelerfrom Maryland (DC suburbs)

Room not as advertised, staff not helpful.

Posted Mar 30, 2015
Pros: Staff was courteous, if not always effective.
Cons: See above. Management should ensure that rooms are ready as advertised before guest check-in. Failing that, they should be more responsive.
Location: Main attraction are Penn National racetrack and Hollywood Casino.
After check-in (March 27, 2015), discovered no TV remote in room. I mentioned it to a housekeeper and she said she'd get me one but never came back. Later, I mentioned it at the desk and the desk guy was very helpful. There were no spares at hand and he went and found one in an unused room. However, I then found out that that the TV didn't work at all. I mentioned it to a manager the next day, and he said he'd check it. He never got back to me. On Saturday night I discovered that the clock radio wasn't working either, and that some of the lamps were not plugged in. The latter isn't a big deal (although I had to move furniture), but it's indicative of shoddy management. Not likely to use Comfort Inn again.
1 out of 5
by A verified traveler

No Heat 20 degrees outside

Posted Feb 9, 2015
Would not recommend to stay here, our heat did not work in suite I paid for so they moved us and then charged my cresit card for smoking in the room which we did not even stay in we left and went to another hotel nearby and was refundes from expedia, but now I have to cancel my card do to their mistake, rooms in very bad shape for what cost is.
Comment from Hotel Management
Mar 6, 2015 by Cheryl, Hotel Management
Hi, Thank you for taking the time to complete our online survey regarding your recent stay at our hotel. On behalf of our entire team, I would like to apologize for failing to exceed your expectations. Your satisfaction is important to us and we will be using the feedback you provided to make improvements to ensure we offer an exceptional experience for our guests in the future. I hope that you will consider staying with us again so that we can have another chance to provide you with a superior experience. Sincerely, Rajan Vesuwala, CHA General Manager Comfort Suites
4 out of 5
Recommended
for Other
by A verified travelerfrom Ottawa, Canada

Much more accessible for handicap person

Posted Jan 29, 2015
Pros: Accessibility and location
Cons: Keep up good workd
Location: Easy location for north and south bound travellers on I-81.
Comfort Suites are actually suites with high ceilings and large bedroom and large accessible toilet and shower. Should be an example for all hotels/motels advertising handicap accessible rooms.
Comment from Hotel Management
Mar 6, 2015 by Cheryl, Hotel Management
Thank you so much for giving us good review. We hope to see you again in future. Respectfully, Rajan Vesuwala, CHA General Manager Comfort Suites Grantville, PA
3 out of 5
Recommended
for Couples
by A verified traveler

Posted Jan 27, 2015 on Hotels.com
Comment from Hotel Management
Apr 4, 2015 by Cheryl, Hotel Management
We want to thank you for taking survey for us and hope to see you back in future so that we can improve to exceed your expectation. Regards, Rajan Vesuwala, CHA General Manager Comfort Suites Grantville, PA 717-469-8181
4 out of 5
Recommended
for Everyone
by A verified traveler

Posted Jan 19, 2015
Good experience will stay here again ! clean, quiet, relaxing and fulfilling stay
Comment from Hotel Management
Jan 21, 2015 by Cheryl, Hotel Management
Thank you for the great review! We look forward to seeing you again soon
5 out of 5
Recommended
for Couples
by Richardfrom Ottawa

Great value once again.

Posted Jan 18, 2015 on Hotels.com
We have stayed here several times during the last few years and have never been disappointed. Great hot/cold breakfast. It is good value.
Comment from Hotel Management
Jan 21, 2015 by Cheryl, Hotel Management
Thank you for continuing to choose our hotel! We look forward to seeing you on your next visit!