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Reviews of Holiday Inn Harrisburg - Hershey Area, I-81, an IHG Hotel

3 out of 5
Holiday Inn Harrisburg - Hershey Area, I-81, an IHG Hotel
Hershey Exit 80, I-81, Grantville, PA

Reviews

7.4

Good

Rating 10 - Excellent. 237 out of 802 reviews" "
Rating 8 - Good. 259 out of 802 reviews" "
Rating 6 - Okay. 148 out of 802 reviews" "
Rating 4 - Poor. 98 out of 802 reviews" "
Rating 2 - Terrible. 60 out of 802 reviews" "

7.6/10

Cleanliness

8.0/10

Staff & service

7.4/10

Amenities

7.2/10

Property conditions & facilities

7.4/10

Eco-friendliness

Reviews

8/10 Good

David

Traveled with partner
Liked: Cleanliness, staff & service, amenities
There's a lot of remodeling going on but otherwise it's not my bad property
Stayed 1 night in Apr 2024
Response from Travis on Apr 15, 2024
Thank you for reviewing the hotel. I do hope when the renovation is complete you will come see us again.

4/10 Poor

Michael

Traveled with family and small children
Liked: Staff & service
Disliked: Cleanliness, amenities, property conditions & facilities
Pool appeared not to have been chlorinated recently, had no towels or lighting.
Stayed 1 night in Mar 2024
Response from Travis on Apr 4, 2024
Thank you for your feedback. The pool area along with fitness center are being renovated by the hotel and is looking to be completed by Memorial Day weekend. We hope you can come see us again after the renovation.

2/10 Terrible

Cameron

Disliked: Cleanliness
Stayed 1 night in Mar 2024
Response from Travis on Mar 28, 2024
If you would like to give us more information about was not up to par for your stay we would appreciate it, so that we may try to do better in the future.

2/10 Terrible

Larry

Liked: Cleanliness, staff & service
Disliked: Property conditions & facilities
We had to book a different hotel, because the place was closed because of a water leak, Expedia has contacted a hotel, and we have going to get a complete refund, thank you Expedia for taking care of this so promptly
Stayed 1 night in Mar 2024
Response from Travis on Mar 26, 2024
We do apologize that you were not able to stay at our hotel as we had a major water issue at that time and for your safety and the safety of all our guests, we made the decision to shut down temporarily until it was resolved. I do hope that in the future you will give us another try.

8/10 Good

Susan

Liked: Cleanliness
The room was okay, restaurants were good and it was nice that they were in the hotel. However in the evening there was no hot water. When we tried to call the front desk we realized the phone cord on the phone in the room was cut. I then called using my cell phone and was only able to get through to reservations. After 20 minutes of trying to get the front desk I gave up.
Stayed 1 night in Mar 2024
Response from Travis on Mar 12, 2024
Thank you for choosing Holiday Inn and for taking the time to provide feedback about your experience at Holiday Inn HARRISBURG (HERSHEY AREA) I-81.I would like to start by apologizing to you for not meeting your expectations. We strive to make each stay as pleasant and comfortable as possible, and we will use your comments to coach our team in order to provide a better experience in the future. The hotel is in the process of starting a major renovation and along with the continued training of the staff we believe that should you choose to stay with us in the future you will see much of the items you had listed to be addressed.I hope you will give us a chance by staying with us again to show you that your unsatisfactory stay was an exception.Again, thank you for sharing your comments, and if I can be of assistance to you, please contact me directly.

2/10 Terrible

Lisa

Traveled with group, Traveled with partner
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
We have stayed at this hotel for the last 3 years for the World Horse Expo. This year was by far the worst. The hotel just seems run down, at least the rooms. The room had some white powdery substance all over by the air conditioner. There was no fridge in the room for drinks or leftovers. There was no hot water for a shower in the morning. Another guest had a dog that yapped and barked all night. Our group was treated poorly in the Winner’s circle by the line dancers. We were physically pushed while on the dance floor. We did not sleep at all. Our group of 20 rooms will be finding a different place to stay next year.
Stayed 1 night in Mar 2024
Response from Travis on Mar 6, 2024
Hi Lisa,I am very sorry to hear about your experience with your most recent stay. It was not up to your standards nor the standards that we strive for. Thank you for taking the time to reach out to us and provide feedback. The hotel in the next few months will begin a full renovation of sleeping rooms, meeting space and pool areas. We do hope that if you are back in the area, you would give us another try and see the renovations that are taking place firsthand. All staff members have been made aware of your comments and are working on corrective measures as of me writing this.

8/10 Good

Anibal

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Dec 2023
Response from Travis on Mar 6, 2024
Thank you for rating us. We appreciate your business and look forward to you staying with us again.

4/10 Poor

Rebecca

Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
Despite being on 4th floor heard highway traffic all night. Breakfast no longer automatically included. Brown water came out of shower faucet when turned on. Clearly no one has vacuumed under the ottoman in some time.
Stayed 1 night in Jan 2024
Response from Sonia-AGM on Jan 28, 2024
Dear Rebecca, thank you for taking the time to write this review. I apologize for the bad experience you had during your stay. I am very disappointed to hear that our room service and housekeeping staff did not meet your expectations. Your remarks have been noted, and I personally will make every effort to remove all shortcomings as soon as possible. We will do everything in our power to exceed your expectations next time.

8/10 Good

Krista

Traveled with group, Traveled with partner
We have stayed here before with no issues. This time the shuttle to the casino never showed up and the highway traffic noise was loud. We were in room 348 facing the outdoor pool and highway.
Stayed 1 night in Jan 2024
Response from Sonia-AGM on Jan 25, 2024
We are grateful that you took the time to leave us a review. Your feedback helps us to improve service for everyone.

2/10 Terrible

Rodrigo

Business traveler
Liked: Staff & service
Disliked: Amenities, property conditions & facilities
All rooms are not created equal here: stay away from the rooms that are adjacent to the indoor pool area unless you enjoy children screaming/yelling at all hours of the day/evening. Also, these rooms are uncomfortably HOT. Also the showers need help. Warm water not hot water and the shower heads spray in 64 different directions.
Stayed 1 night in Jan 2024
Response from AGM on Jan 14, 2024
Dear Rodrigo, thank you for taking the time to write this review. I apologize for the bad experience you had during your stay. I am very disappointed to hear that our room service and housekeeping staff did not meet your expectations. Your remarks have been noted, and I personally will make every effort to remove all shortcomings as soon as possible. We will do everything in our power to exceed your expectations next time.

10/10 Excellent

Kathy

Liked: Cleanliness, staff & service, property conditions & facilities
Everything was so clean staff very friendly
Stayed 1 night in Dec 2023
Response from Sonia-AGM on Jan 3, 2024
We really appreciate you taking the time to share your rating with us. We look forward to seeing you again soon.

10/10 Excellent

Rodrigo

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 1 night in Dec 2023
Response from Sonia, AGM on Dec 30, 2023
Thank you so much for taking the time to leave us a 5 star rating - it's much appreciated!

8/10 Good

Candee

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Dec 2023
Response from Sonia- AGM on Dec 27, 2023
Thanks so much for sharing your experience with us. We hope to see you again soon.

8/10 Good

Nicholas

Business traveler
Liked: Staff & service, room comfort
Disliked: Cleanliness, property conditions & facilities
Stayed 1 night in Dec 2023
Response from Holiday Inn GM on Dec 18, 2023
Thank you for providing your feedback with your stay with us. We appreciate your response and look forward to the next time you are in the area to come see us again.

10/10 Excellent

Henry

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Nov 2023
Response from Sonia- AGM on Dec 7, 2023
Thank you so much for taking the time to leave an excellent rating. We really appreciate your business. Please let us know what we can do for you in the future.

8/10 Good

Nancy, Littleton

Traveled with family
Liked: Cleanliness, staff & service, amenities
Easy free parking for truck and 5th wheel camper. Easy access off I81-not a crazy busy exit Front desk was exceptional, Olivia. Could use updates to facility and found card entry door ajar both ipon arrival and departure, which is concerning. Stayed on front side to avoid hearing I81 traffic. Good value for our one night stay
Stayed 1 night in Nov 2023
Response from Sonia-AGM on Dec 7, 2023
We are grateful that you took the time to leave us a review. Your feedback helps us to improve service for everyone

8/10 Good

Michael

Stayed 1 night in Nov 2023
Response from Holiday Inn GM on Dec 18, 2023
Thank you for taking time to provide us with your feedback. We appreciate you staying with us and look forward to the opportunity to serve you in the future.

6/10 Okay

Verified traveler

Business traveler
Disliked: Cleanliness, property conditions & facilities
Great saloon, but hotelneeds some major updating.
The saloon at this hotel was great; line dancing…who knew? However, the hotel was very dated and in desperate need of some basic upgrades. Stains on furniture, missing light fixture on the bed frame, bath fixtures that felt as if they were going to fall off, and some pretty old caulking to name a few. The location was great, right off the turnpike was ideal. I was here for a conference and once out of the room the hotel was much better.
Stayed 1 night in Nov 2023
Response from Sonia - AGM on Nov 17, 2023
We are grateful that you took the time to leave us a review. Your feedback helps us to improve service for everyone

8/10 Good

margaret, connellsville

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
It was nice clean and quiet
Stayed 1 night in Nov 2023
Response from Sonia - AGM on Nov 17, 2023
Thank you for your rating. We hope to have back in the future.

8/10 Good

George

Traveled with partner
Liked: Cleanliness, staff & service, amenities
The staff are friendly and our room was clean.
Stayed 3 nights in Nov 2023
Response from Sonia, AGM on Nov 14, 2023
We are grateful that you took the time to leave us a review. Your feedback helps us to improve service for everyone

6/10 Okay

Catherine

Stayed 1 night in Nov 2023
Response from HI-Grantville on Nov 12, 2023
We really appreciate you taking the time to share your rating with us. We look forward to seeing you again soon.

2/10 Terrible

Verified traveler

Liked: Cleanliness, staff & service
Disliked: Property conditions & facilities
Drastic updating needed- poor room facilities
The building is badly outdated. The hallways are dank with awful patterned carpet that stained and bunched up in places. The lighting is dim and has the appearance of a seedy motel in areas where the rooms are (not the main area). Our room was right near the outdoor pool and couldn't see it out of the windows because of the permanent stain. Everything was unplugged in our room so we had to physically move the furniture to plug everything in. And the electric and the cable are all hodgepodge put together. The majority of the lights in the room didn't work either and neither did the charging stations on the lamp base on the shared nightstand. The outlets were too worn out to be able to accommodate anything plugged into them. The indoor pool does not look like the picture. The staff is very friendly. The worst part about our stay was that none of the exterior doors near our room worked. We were unable to access the inside of the hotel from our parking area where our room was. Forcing us to walk around the entire hotel several times and this place is huge. Probably not going to stay here again unless it gets a dramatic makeover especially in the guest rooms and the main hallways where the guest rooms are.
Stayed 1 night in Nov 2023
Response from HI- Grantville on Nov 11, 2023
Dear Guest, thank you for taking the time to write this review. I apologize for the bad experience you had during your stay. I am very disappointed to hear that our room service and housekeeping staff did not meet your expectations. Your remarks have been noted, and I personally will make every effort to remove all shortcomings as soon as possible. We will do everything in our power to exceed your expectations next time.

6/10 Okay

Christopher

Stayed 1 night in Oct 2023
Response from HI-Grantville on Nov 11, 2023
We really appreciate you taking the time to share your rating with us. We look forward to seeing you again soon.

8/10 Good

Patrick

Liked: Staff & service
Average property at best. Could use updating
Stayed 1 night in Oct 2023
Response from Sonia-AGM on Oct 23, 2023
We are grateful that you took the time to leave us a review. Your feedback helps us to improve service for everyone

10/10 Excellent

Michael

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Oct 2023
Response from Sonia-AGM on Oct 23, 2023
We are incredibly grateful that you took the time out to leave us a 5-Star review.

2/10 Terrible

R

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Call ahead to check amenities, web listing wrong
Website completely inaccurate, restaurant not open, breakfast starts later than advertised, guest laundry non functional. Wouldn't have stayed there if any of those things had been accurately advertised online.
Stayed 3 nights in Oct 2023
Response from Sonia - AGM on Oct 11, 2023
Dear Guest, thank you for taking the time to write this review. I apologize for the bad experience you had during your stay. I am very disappointed to hear that our room service and housekeeping staff did not meet your expectations. Your remarks have been noted, and I personally will make every effort to remove all shortcomings as soon as possible. We will do everything in our power to exceed your expectations next time.

6/10 Okay

Michael

Stayed 1 night in Oct 2023
Response from Sonia- AGM on Nov 5, 2023
Dear (guest name), thank you for taking the time to write this review. I apologize for the negative experience you had during your stay.

8/10 Good

Dawn

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Sep 2023
Response from Sonia - AGM on Oct 1, 2023
We really appreciate you taking the time to share your rating with us. We look forward to seeing you again soon.

8/10 Good

Cindy, New Hartford

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The hotel is right off I-81, which makes it very convenient when traveling. The restaurant was very good. Fast service and very personable bartender and wait staff. We will definitely stay here again if we're in the area and need a place to stay.
Stayed 1 night in Sep 2023
Response from Sonia - AGM on Sep 20, 2023
Thank you so much for this review. We really appreciate you being a customer. We’re here for you anytime.

6/10 Okay

Karen

Going home
The hotel was quiet. The TV only got 8 channels and none of them were cable channels, very disappointing.
Stayed 1 night in Sep 2023
Response from mike on Sep 20, 2023
Thank you for your Feeback and thank you for staying with us.

10/10 Excellent

Richard

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
People at this property were excellent. Great service all around.
Stayed 1 night in Sep 2023
Response from mike on Sep 20, 2023
Thank you for your feedback and thank you for staying with us.

2/10 Terrible

David

Traveled with family and small children, Traveled with pets
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
Room service never came with blanket room very dirty black mold have pictures very noisy. I thought Travelocity did reviews. Only stayed one night left early. Stayed in air b and b. That host was fantastic
Stayed 2 nights in Sep 2023
Response from mike on Sep 18, 2023
We apologize for any inconvenience during your stay with us. Thank you for providing your feedback.

6/10 Okay

Brandi

Disliked: Amenities, property conditions & facilities
King Room was downgraded to a double. No regular coffee in the rooms. (They ran out) Room was dated. Carpets were stained & shower was broken. The water wouldn't turn off. Maintenance fixed it while we were there. Comped us a drink voucher for the 2 hour inconvenience for a restaurant that wasn't open. Wouldn't stay here in the future.
Stayed 1 night in Aug 2023
Response from Sonia - AGM on Sep 14, 2023
Dear Brandi, thank you for taking the time to write this review. I apologize for the bad experience you had during your stay. I am very disappointed to hear that our room service and housekeeping staff did not meet your expectations. Your remarks have been noted, and I personally will make every effort to remove all shortcomings as soon as possible,as we are finalizing the last detail to start renovtion. So I hope you will give us another chance once complete, and We will do everything in our power to exceed your expectations next time.

2/10 Terrible

Sherry, allen park

Disliked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Sep 2023
Response from Sonia - AGM on Sep 13, 2023
Dear Sherry, thank you for taking the time to write this review. I apologize for the negative experience you had during your stay.

8/10 Good

Kelly

Traveled with partner
Liked: Cleanliness, staff & service, amenities
Just felt it could have been kept up a little better Doors C and D didn’t close all the way when coming or going so security could have been better
Stayed 1 night in Sep 2023
Response from mike on Sep 11, 2023
Thank you for your feedback we will share this with our team.

4/10 Poor

MICHAEL

Liked: Staff & service
Disliked: Cleanliness, property conditions & facilities
Stayed 1 night in Sep 2023
Response from mike on Sep 11, 2023
Thank you for your feedback.

8/10 Good

Gerrit

Stayed 1 night in Sep 2023
Response from Sonia - AGM on Sep 7, 2023
We really appreciate you taking the time to share your rating with us. We look forward to seeing you again soon.

2/10 Terrible

Stacie

Disliked: Staff & service, property conditions & facilities
Stayed 1 night in Aug 2023
Response from Sonia - AGM on Sep 6, 2023
Dear Stacie, thank you for taking the time to write this review. I apologize for the bad experience you had during your stay. I am very disappointed to hear that our room service and housekeeping staff did not meet your expectations. Your remarks have been noted, and I personally will make every effort to remove all shortcomings as soon as possible. We will do everything in our power to exceed your expectations next time.

4/10 Poor

Genelyn

Traveled with partner, Traveled with pets
Key card machine wasn’t working so every time you enter your room, you had to let the lobby know that someone needed to let you into your room.
Stayed 1 night in Sep 2023
Response from Sonia on Sep 5, 2023
Dear Genelyn, thank you for taking the time to write this review. I apologize for the negative experience you had during your stay. This was an unexpected circumstance, and we have since have repaired.

8/10 Good

Ellen

Liked: Staff & service
Had no room key. Machine was broke at front desk. Had to call each time so they could let us in our room. Huge inconvenience!!!
Stayed 1 night in Sep 2023
Response from HI-Grantville on Nov 11, 2023
We are grateful that you took the time to leave us a review. Your feedback helps us to improve service for everyone.

6/10 Okay

M

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Family trip
We arrived at 245 after a 3 hour car ride. My husband and I had our 4 year old granddaughter with us. We were told that we could not check in until 4. We waited in the car with the windows down as it was a hot day. At 4 we checked in and was told that the card reader was down so they would not be able to give us a room key. Every time that we needed to leave our room we would have to come to the front desk as asked to be let back in. The staff in the lounge were very friendly. The front desk, not so much.
Stayed 1 night in Aug 2023
Response from mike on Sep 1, 2023
Thank you for your feedback regarding your stay with us. We apologize for an inconvenience and will share with our management team

8/10 Good

Stephen

Traveled with partner
Liked: Cleanliness, amenities, property conditions & facilities
Disliked: Staff & service
I've stayed here a couple times. Before going in I'd checked online for availability. Expedia showed rooms available. Walked in to rent a room directly. The lady at the front desk stated they were totally booked up. I told hwr Expedia shows theres rooms available. She stated Expedia was wrong and just hasnt taken them offline yet. Walked outside to my car. Reserved a room through Expedia, walked back in and checked in. Needless to say the desk attendant had nothing at all to say. Pretty decent hotel but be very careful of their staff.
Stayed 1 night in Aug 2023
Response from mike on Sep 1, 2023
Thank you for your feedback and we apologize for any inconvenience.

8/10 Good

Haidy, Staten Island

Stayed 2 nights in Aug 2023
Response from mike on Sep 18, 2023
Thank you for scoring us and staying with us.

10/10 Excellent

Esmond

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Chocolate Factory
Stayed 1 night in Aug 2023
Response from mike on Aug 24, 2023
Thank you for your kind words and thank you for staying with us.

4/10 Poor

Verified traveler

Liked: Staff & service
Disliked: Cleanliness, property conditions & facilities
Outdated and Dirty
Although check-in was quick and Christopher was extremely nice and welcoming, my smile immediately was turned upside down upon entering my room. The carpet in the hitel and rooms either needs to be replaced or removed. In the room as soon as you walk in there was an "old" smell and the carpet is visibly dirty. So dirty to the point my white socks looked as if I'd walked outside in them by the end of my stay. The bathtub was filthy and im nit sure how long its been since it was white or properly cleaned. The grout wasnt even white in the shower. I tried to clean it as best i could before bathing. The shower curtain continues to slide down while bathung causing the floor to get soaked outside the tub. The chair in the room could also use a good scrubbing. Not my best Holiday Inn stay. The highlight of the stay was the friendly check-in experience. I would add photos but its bit allowing me to.
Stayed 1 night in Aug 2023
Response from mike on Aug 24, 2023
Our deepest apologies regarding your stay with us but thank you for your feedback. We will share with our management.

8/10 Good

Maren S

Stayed 1 night in Aug 2023
Response from mike on Sep 11, 2023
Thank you for scoring us during your stay.

6/10 Okay

Rodrigo

Business traveler, Traveled with pets
Liked: Staff & service
Disliked: Cleanliness, amenities, property conditions & facilities
Dated rooms, mattresses suck, pillows suck, room key breaks every 5 mins.
Stayed 1 night in Aug 2023
Response from mike on Aug 22, 2023
Thank you for your feedback. We apologize for any inconvenience and will look into these issues moving forward.

10/10 Excellent

Nicole

Stayed 1 night in Aug 2023
Response from mike on Sep 11, 2023
Thank you for the nice score. We hope you stay with us again in the near future.

8/10 Good

Jeffry

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
We booked the room just to get away for the night and go to casino. The room charge was 250$, I guess they raise the prices when there are local concerts. When I booked the room it said breakfast included, but when we asked they said it was not included. There was a bunch of girls softballs teams also staying the night and as we were taking to a parent they said they had breakfast included.. for 250$ a night, I would think they can spare a Buffett for 2.
Stayed 1 night in Aug 2023
Response from Mike on Aug 15, 2023
Thank you for your comments. We appreciate your feedback, and we talk all feedback seriously. We will look into the breakfast concern on our end as it is not a complimentary breakfast. Thanks

8/10 Good

Amy

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Aug 2023
Response from Mike on Aug 15, 2023
Thank you for the response and comments for your post stay with us. We appreciate your patronage