Indoor pool, outdoor pool, sun loungers
Check availability

Reviews of Hotel Saratz Pontresina

4.5 out of 5
Hotel Saratz Pontresina
Via da la Staziun 2, Pontresina, GR

Reviews

9.4

Exceptional

Rating 10 - Excellent. 64 out of 83 reviews" "
Rating 8 - Good. 16 out of 83 reviews" "
Rating 6 - Okay. 1 out of 83 reviews" "
Rating 4 - Poor. 1 out of 83 reviews" "
Rating 2 - Terrible. 1 out of 83 reviews" "

9.6/10

Cleanliness

9.6/10

Staff & service

10/10

Amenities

9.4/10

Property conditions & facilities

9.8/10

Eco-friendliness

Reviews

8/10 Good

caryn

Liked: Staff & service
Stayed 2 nights in Sep 2023

10/10 Excellent

Verified traveler

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Impeccable and friendly service, spotlessly clean, cozy atmosphere.
Stayed 2 nights in Dec 2022

10/10 Excellent

Oliver

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Incredible service, amazing hotel
Stayed 2 nights in Aug 2022

10/10 Excellent

Marita

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Charming Family Hotel
Great family hotel well located in the Engadin, with fantastic views. Check-in was smooth and professional with a welcoming glass of prosecco. Room was a good size and clean. You have the option to choose different pillows so I got the same type I use at home. Breakfast buffet has a great choice, with the option to order additional dishes. It goes on to 11am which is great for late risers (me!) or those who like to eat after morning exercise. Food on the terrace and Giodi is all good too. Staff are professional, helpful and friendly. I would definitely stay again.
Stayed 6 nights in Aug 2022

8/10 Good

Basil

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great choice for Pontresina or st Moritz
Great choice in Pontresina or alternative to St Moritz.
Stayed 1 night in Feb 2020

8/10 Good

Antje

Traveled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Oct 2019

10/10 Excellent

Glenn, Salt Lake City, UT

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
The staff was excellent. The hotel was elegant and charming. The food was excellent in the restaruant and services was outstanding.
Stayed 1 night in Nov 2018

10/10 Excellent

Anca

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Jul 2018

10/10 Excellent

jouni

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great stay - not too posh even if great quality
Great service, plenty of activities for adults as well as kids
Stayed 1 night in Sep 2017

10/10 Excellent

Verified traveler

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Jun 2017
Thank you. HOpe you had a good time.

10/10 Excellent

IAHGVA, Houston, TX

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great historic hotel
Nested at the entrance of the little quaint village of Pontresina, near St. Moritz, Saratz is not the most impressive hotel in the village, the Kronenhof and the Walther steal the show here, but it compensates by its service, its comfort and the attention to detail I was looking for. The hotel manager came to greet me and shake my hand upon arrival and then upon departure as well, something not seen often, making a personal connection leaving you with a warm feeling you somehow counted. They picked me up at the train station for free and dropped me off as well. The hotel has 2 distinct parts, a historic one with the breakfast room and restaurants and the modern one with the reception and the bar. While I am not a big fan of 60-70s architecture in the mountain, they somehow did a great job in not making it stand out too much but at night the lights did an awesome job at making it particularly welcoming. I loved the modern looking bar with its warm-toned stones and the contemporary fireplace. I stayed in a double room in the modern section and enjoyed the spaciousness of the room, the modern bathroom with powerful shower and it's odd toilet. Wifi works well and fast, a welcome feature. Breakfast in the historic room of the old section was great, huge selection of bread, jams and some warm fares. I have not tried the spa but my friends staying there longer experienced it everyday and could not stop raving about it. I would stay there again if in the region.
Breakfast room
View from the terrace
Art on the terrace

10/10 Excellent

Marita, London

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Lovely hotel at the top end of 4-star
We organised a pick-up from the local station to the hotel which worked out well. Check-in was easy and quick. Room and bathroom were a reasonable size with lovely garden and mountain view. Swimming pool and spa were good and clean. Breakfast buffet had a great selection of food and I liked having a tea pot to use. We had dinner at Pitschna Scena where food was good but service could be improved. We enjoyed using the terrace and piano bar. Would recommend this hotel and stay again.

10/10 Excellent

Alexander, Destelbergen, Belgium

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
A top destination
A truly dream location with superb service

10/10 Excellent

Susanne, Shanghai, China

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great hotel for active people and families
I stayed at the Saratz for 3 nights with my 3 teenagers and we all thorougly enjoyed it. The staff was incredibly friendly and went out of their way to make us all happy!

10/10 Excellent

Ruth Gass

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great place for families nestled in the Swiss Alps
My husband and I went with our daughter, her husband and their children, ages one and three years old. The Saratz is a wonderful multigenerational retreat. Great facilities for kids, even a special buffet table for kids at breakfast, and an indoor pool, and a fantastic indoor playspace. Also, gorgeous outdoor play area with trampoline, climbing structure, swings, seesaw, and more. The hotel is sophisticated, with stunning views, and a superbly welcoming staff. Great hiking and other outdoor adventures which the children can also enjoy. The hotel's park is beautiful, a delight for kids and adults. Also, great shopping and walking in Pontrsina. We look forward to returning to this magical place! Perfect family place, while retaining sophistication and charm in a setting of unparalleled beauty. You do not have to sacrifice great food and serenity to travel with kids at the Saratz.

10/10 Excellent

Kiv, Glenview, Il

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Beautiful hotel
The location is perfect and the staff was wonderful...they helped us with directions, getting delayed luggage and storing ski items...nothing was ever a bother! The food is wonderful, location terrific and the pool setting was just beautiful. We will definitely stay there again when we go back to that area. The area around hotel is very pretty and there are easily accessible non-ski options!

10/10 Excellent

Verified traveler

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Hotel Saratz in Pontresina - hiking and biking
The biking trail was great. We rented free mountain bikes from Saratz hotel and biked to the base of the Roseg Glacier, along a glacial melt stream.

10/10 Excellent

Ulrich, Zurich, Switzerland

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great hotel, great location, great views. One of the best in the Engadin!!
Stayed two nights with my wife in summer 2010 Great hotel, great location, great views to the glaciers and Bernina mountains, great breakfast buffet, very friendly staff. Very nice garden / outdoor area with outdoor (plus indoor swimming pool). Free wireless internet. Rooms towards south have great views. Can think of anything negative, except that the hotel is not cheap. The hotel has (I believe) not 5 stars (but 4 or 4.5). I wonder why? One of the nicest hotels we sayed in. Highly recommended.

10/10 Excellent

Kali, New Delhi, India

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Hotel Saratz in Pontresina- close to St. Moritz
The hotel is well located with public transport, restaurants, coops within walking distance. St. Moritz is 10-15 minutes by bus. Hotel provides pick/drop facility on request. Also provided us with a pass providing free access to buses/train/cable car in the area, which was very convenient. The hotel facilities -swimming pool, steam, sauna, tennis court, etc -kept us busy on rainy days or when we just wanted to relax. They had a wide variety in breakfast. We had booked South facing rooms, which gave us a view of the entrance of the hotel, with a side view of the snow covered peaks. The sound of water from a nearby stream was nice.The North facing rooms would have a better view. The staff was extremely hospitable.

10/10 Excellent

Jennifer, Point Lookout

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Elegant and Casual
We combined a business trip with some down-time and chose Hotel Saratz for its location and price. A family-friendly retreat that also offers couples a chance to relax. Original building dates to about 1859 and the new, modern section was added in 1996. Hotel has a lovely spa area with pool and sauna. Two dining rooms: one offers light fare and the other is pricier and more elegant. The area in November is basically "off season", so there are very few businesses open for shopping. But enjoy the hotel as a retreat for rest and relaxation.

10/10 Excellent

Verified traveler

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Excellent
The hotel is ideally situated for summer activities in the St. Moritz area. The staff was extremely polite and helpful and the room was very comfortable. Rooms looking south are definitively worth their value, as they provide a delightful view of the Roseg glacier. We ate in 3 of the 4 hotel restaurants. The food was acceptable, but we found one of them, "La Court", terribly over-priced. On the other hand, the daily buffet breakfast, served in the main dining room, was very complete, with many options to choose from. This was our first visit to the St. Moritz area. If we return to St. Moritz, we will have this hotel, and Pontresina, as our first option for looking where to stay.

8/10 Good

Nils

Stayed 1 night in Dec 2023

10/10 Excellent

Manuel

Business traveler
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Excelente atención
Stayed 1 night in Nov 2023

10/10 Excellent

Mariell

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 5 nights in Oct 2023

10/10 Excellent

GABRIELA

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 4 nights in Feb 2023

8/10 Good

Guy-Daniel

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 3 nights in Jan 2023

10/10 Excellent

Stephan

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Jul 2022

10/10 Excellent

gabriela

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Wunderbar!
Stayed 4 nights in Feb 2022

10/10 Excellent

Verified traveler

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Schönes Hotel
Stayed 2 nights in Jun 2021

10/10 Excellent

Maciej

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Ein schönes verlängertes Wochenende in Pontresina
Wir hatten ein schönes Wochenende beim Hotel Saratz erlebt und können es nur empfehlen. Das Hotel ist sehr schön und man sieht, dass jeder Mitarbeiter sich darum kümmert, alle Bedürfnisse der Gästen zu erfüllen. Das Essen war von einer guten Qualität, jeden Tag konnte man etwas Neues ausprobieren. Der Wellness-Bereich ist gross und gepflegt. Mit den Corona-Massnahmen hat es auch sehr gut funktioniert. Die Zimmer sind sehr gut ausgerüstet, mit einem schönen Stil. Die Betten waren sehr bequem und das Bad war riesig. Wir können es wirklich nur empfehlen und kommen wieder zurück.
Stayed 2 nights in Mar 2021

10/10 Excellent

Dr. A.

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 5 nights in Feb 2021

10/10 Excellent

Gema

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Como en casa pero mejor
Como en casa, bonito, limpio, agradable trato con el personal y comida excelente
Stayed 2 nights in Jan 2021

10/10 Excellent

Raphael, Zürich

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Sehr angenehmer Aufenthalt im Hotel Saratz. Saubere Zimmer, freundliches Personal, Top Ausstattung (Wellness, Restaurant, Zimmer, Umgebung). Wir kommen gerne wieder.
Stayed 6 nights in Sep 2020

10/10 Excellent

Barbara

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Hotel mit Charme,Stil und freundlichem Empfang
Das Jugendstilgebäude und der neuere Anbau sind sehr schön aufeinander abgestimmt. Der Charme des Gebäudes, die Inneneinrichtung und das tolle, aufmerksame und freundliche Personal machen den Aufenthalt stimmig und perfekt,
Stayed 5 nights in Aug 2020

8/10 Good

Andreas

Business traveler
Liked: Cleanliness, property conditions & facilities, room comfort
Stayed 1 night in Mar 2020

10/10 Excellent

Roger

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Wunderschönes Hotel an bester Lage. Superfreundliche Gastgeber. Wir kommen gerne wieder.
Stayed 3 nights in Feb 2020

8/10 Good

Sotirios

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Down to earth luxury !!!
We stayed at the new section during Christmas 2019. Although the furnishing was outdated, yet the space the views and the services were great! The breakfast excellent and the Gala superb!!! They were responding to any help service or advice we asked for. The SPA very very good. Do not miss a Gin a tonic made by Patrick!!! I totally recommend It!!!
Stayed 4 nights in Dec 2019

10/10 Excellent

Priska

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Jederzeit gerne wieder
Freundliche Begrüssung und das Servicepersonal top. Das Zimmer wie das Bad waren grosszügig konzipiert. Das Frühstücksbuffet sowie das Abendessen liessen keine Wünsche offen, top! Der Wellnessbereich war behaglich.
Stayed 3 nights in Dec 2019

10/10 Excellent

Verified traveler

Traveled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Tolles Hotel in Pontresina
Wir lieben das Saratz und kommen gerne immer wieder
Stayed 2 nights in Oct 2019

10/10 Excellent

Verified traveler

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Engadin
Es war wieder sehr schön im Saratz
Stayed 1 night in Jun 2019
Response from Yvonne Urban und Martin Scherer,Direktion on Jul 4, 2019
Lieber Anonymous Schön, wenn es Ihnen bei uns im Saratz gefallen hat. Herzlich

10/10 Excellent

Verified traveler

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Friendly and accomodating Staff. Nice spa. Did not try restaurant but the breakfast could be better
Stayed 1 night in Feb 2019

10/10 Excellent

Verified traveler

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Winter-Wonderland
Traumhaftes Hotel in perfekter Lage. Toller Service, top Qualität und sehr schöne Zimmer
Stayed 3 nights in Jan 2019

10/10 Excellent

Luciana

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Hotel fantástico nos alpes
Foi absolutamente fantástico, do início ao fim! Inicialmente ficaríamos apenas uma noite e estendemos por mais uma. O atendimento é o grande diferencial. A recepção te faz se sentir em casa, pegaram o carro e quando chegamos no quarto estavam todas as nossas malas e mochilas. Ganhamos drink de boas vindas à nossa escolha (prosecco e cerveja). Tivemos upgrade pra um quarto com vista panoramica da montanha, o que realmente fez diferença. No quarto havia um frigobar cheio, com bebidas não alcóolicas incluidas. O cafe da manha foi um capitulo a parte, um buffet completo bem diversificado. Chamavam atenção a qualidade do pão, prosecco, degustação de mel e geleia, variedade de queijos suiços. Senti falta de suco natural e de ovo quente (o ovo não era fresco). Fomos a piscina coberta, aquecida, com uma vista panoramica da montanha, linda. Único desconforto foi que a água estava um pouco mais morna do que gostaríamos. No geral, foi uma excelente experiência para relaxar. Fomos fora de temporada (começo de novembro) e a cidade estava vazia e praticamente toda fechada.
Stayed 1 night in Nov 2018

8/10 Good

Verified traveler

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 5 nights in Sep 2018

10/10 Excellent

Stephan

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Sehr schönes Hotel
Stayed 1 night in Sep 2018

8/10 Good

René

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 3 nights in Aug 2018

10/10 Excellent

Verified traveler

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
ein hotel mit Atmosphäre & Personal mit <3 & Seele
ästhetisches Ambiente. wunderschönes Gelände oberhalb vom Fluss unweit der Schlucht.
Stayed 2 nights in Jul 2018

10/10 Excellent

B, B

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Dit prachtig hotel is een beetje Hemel op aarde!
Zeer goed adresje om uzelf eens heel goed te verwennen. Chic en feeerig kader om te genieten in alle rust. Zeer uitgebreid ontbijt, met alles wat je kan wensen. Vers fruit, smoothies en lokale specialiteiten zoals worst en kazen. Zeker ook dineren ... de kok is een echte kunstenaar ... sterren niveau wat mij betref. Prijs is natuurlijk ook wel naarvanant maar je hebt hier al geboekt, dus je bent wel iets gewend, en met de wellness zet dit hotel natuurlijk de kers op de taart. Zelf ben ik maar een nacht gebleven, en heb geboekt aan een mooie promotie prijs, toevallig ontdekt, maar ooh Heer ... waar was ik hier terecht gekomen ... Hemel op aarde. Kortom ... Hotel is niet goedkoop ... en ook ter plaatsen breng je best wat extra cash mee om u helemaal over te geven in Luxe ... maar als je wat spaarcentjes hebt of je kan boeken aan een intersante prijs ... dan is dit een droomlocatie om te herbronnen ... niet nadenken, gewoon boeken!
Stayed 1 night in Dec 2017
Response from Thierry on Feb 12, 2018
Thank you very much for your review! We are very glad to read that you have had a wonderful stay at the Saratz. A highly motivated team of 75 employees are giving every day their best performance to satisfy the needs of our guests. The compliments we receive are motivating us even more to improve our services and make a stay at the Saratz even more enjoyable. Wie hope to welcome you soon again at the Saratz and remain with sunny greetings. The Saratz Team with Thierry Geiger.

8/10 Good

Niklaus

Liked: Cleanliness, property conditions & facilities, room comfort
Zuviele zusätzluche Gebühren
Über Hotels.com 370.- dann auf der Inforechnung 333.- aber 370.- bezahlt. Aussenparking mit 17.- überteuert und dann auch noch eine Hotelgebühr von 3.1 Eur für was eigentlich? Sonst Aufenthalt angenehm aber viele Ebenen welche nicht direkt verbunden
Stayed 1 night in Jan 2018
Response from Thierry on Feb 12, 2018
Auf diese Bemerkung haben wir bereits auf Google und Tripadvisor geantwortet.

10/10 Excellent

Verified traveler

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Grossartiger Kurzurlaub (4 Tage). Perfektes Hotel.
Grossartiger Kurzurlaub (4 Tage). Das Hotel ist einfach perfekt. Vor allem wurde viel Wert auf Kleinigkeiten gelegt. Sehr nette Stimmung im Haus und ässerst freundliches Personal.
Stayed 3 nights in Jan 2018
Response from Thierry on Feb 14, 2018
Herzlichen Dank für Ihre Bewertung! Wir freuen uns zu lesen, dass es Ihnen im Saratz so gut gefallen hat. Die Magie des Saratz entsteht dank seiner Gäste Kinder, Pärchen, Rentner, Sportler...alle sind im Saratz willkommen und zusammen machen sie es zu diesem wunderbaren Hotel. Bis zum nächsten Mal im schönen Engadin. Das Saratz Team mit Thierry Geiger