Property grounds

Reviews of Hotel Steffani

4 out of 5
Hotel Steffani
Via Traunter plazzas 6, St. Moritz

Reviews

9.0

Wonderful

Rating 10 - Excellent. 192 out of 336 reviews" "
Rating 8 - Good. 115 out of 336 reviews" "
Rating 6 - Okay. 20 out of 336 reviews" "
Rating 4 - Poor. 4 out of 336 reviews" "
Rating 2 - Terrible. 5 out of 336 reviews" "

9.2/10

Cleanliness

9.2/10

Staff & service

9.4/10

Amenities

8.8/10

Property conditions & facilities

9.0/10

Eco-friendliness

Reviews

6/10 Okay

norma

It’s a hotel they should have people who can actually speak english. Massage was terrible and the man had long nails.
Stayed 5 nights in Mar 2024

10/10 Excellent

Tony

Liked: Cleanliness, staff & service, property conditions & facilities
Great location, lovely staff. All round great experience. The restaurant is well worth a visit, again fantastic staff and food.
Stayed 2 nights in Mar 2024

10/10 Excellent

Jane

Traveled with group, Traveled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
The hotel and the staff were faultless . Every aspect of our stay was made easy. The pool and spa a fabulous space with afternoon tea. The cuisine excellent . Manners and appropriate behaviour welcomed . So good to enjoy a certain elegance and courtesy fast fading . Value for money, excellent location. Cant wait to return Shuttle bus to the station.
Stayed 4 nights in Jan 2024

10/10 Excellent

Karen

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We really enjoyed our stay at Hotel Steffani. The staff were very friendly and helpful with any enquiries. We were lucky enough to be upgraded and our room was lovely with everything you could want. Breakfast was excellent with a great choice of food and drink. Hotel is situated in a good position with plenty og restaurants, shops etc close by. Would recommend and stay here again.
Stayed 1 night in Oct 2023

10/10 Excellent

Kimberley

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Really enjoyed the indoor pool...
Stayed 1 night in Sep 2023

8/10 Good

JOSEPH

Stayed 1 night in Aug 2023

10/10 Excellent

Berna, Houston

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very nice
Stayed 1 night in Aug 2023

10/10 Excellent

Yukiko

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Nicely located and great hospitality
Stayed 1 night in Aug 2023

10/10 Excellent

James

Traveled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
Charming property in the middle of everything. The staff was exceptionally friendly and accommodating. Loved the rustic feeling with modern amenities.
Stayed 1 night in Jun 2023

10/10 Excellent

Tish

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
A relaxing experience
We stayed one night but were made to feel welcomed and were given an upgrade on arrival. The hotel was clean, quiet and the room was spacious. The staff were welcoming and friendly. Breakfast was buffet style and met our needs. The hotel is within walking distance of the lake and close to the shops.
Stayed 1 night in Jun 2023

10/10 Excellent

John Aron

Liked: Cleanliness, staff & service, property conditions & facilities
Nice hotel. Just wish the hotel had a fridge to keep water cool. Room did not have air conditioning, which might not be an issue if visiting in winter. I visited in Summer, when St Moritz was very hot & humid, and i was constantly sweating in the room.
Stayed 1 night in Jun 2023

10/10 Excellent

Verified traveler

Traveled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
We loved the upgrade to the superior room which had a double balcony with a beautiful view, really comfy beds, everyone was very friendly. Would definitely stay again
Stayed 1 night in Jun 2023

10/10 Excellent

ARVIND

Liked: Staff & service, property conditions & facilities
Very nice property
Stayed 1 night in Jun 2023

10/10 Excellent

Abigail

Traveled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
It was a short walk uphill a steep hill from the train station. It was a lovely room with a brilliant view of the lake and mountains. Our hairdryer in the room didn’t fit the outlet but the concierge sorted it out really fast. Room service was great and the food was really nice. Breakfast had a fair variety and was constantly replenished so even though it didn’t look like a lot, everything was always fresh. Would definitely stay here again.
Stayed 1 night in May 2023

10/10 Excellent

Maria

Stayed 1 night in Apr 2023

10/10 Excellent

Hector, Stamford

Liked: Staff & service, amenities, property conditions & facilities
.
Stayed 2 nights in Mar 2023

10/10 Excellent

STEFANO

Stayed 2 nights in Jan 2023

8/10 Good

Fahir

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Everything was great
Stayed 1 night in Jan 2023

10/10 Excellent

Michael

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 7 nights in Jan 2023

10/10 Excellent

Verified traveler

Traveled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great location. Very clean. Excellent food.
Stayed 3 nights in Nov 2022

8/10 Good

Laura

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
It was off season so we’re unable to get a massage. But room was clean and staff was friendly.
Stayed 2 nights in Oct 2022

8/10 Good

Lisa

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Oct 2022

10/10 Excellent

Janice

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We found the staff to be very helpful and courteous. The room was even better than we thought it would be. Very nice location with easy access to train station and shopping for upscale purchases. Breakfast was very good.
Stayed 1 night in Oct 2022

8/10 Good

Fazila

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Very short stay. it was pleasant for reste. nice que of the lake
Stayed 1 night in Aug 2022

10/10 Excellent

Donald

Stayed 2 nights in Aug 2022

10/10 Excellent

Bella

Stayed 2 nights in Aug 2022

10/10 Excellent

Bella

Stayed 2 nights in Aug 2022

8/10 Good

Yueh Hsiu

Stayed 1 night in Jul 2022

10/10 Excellent

Mahesh

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
A 10 out of 10 for the front desk staff. Very polite and helpful. Free shuttle to and from the station. Had the information center at the station call them and the shuttle was there to pick us up in 5 minutes. Good location in center of town and good breakfast included. The room given to us was very spacious and had a balcony with a good view.Overall excellent.
Stayed 1 night in Jul 2022

10/10 Excellent

Ann

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 1 night in Jul 2022

10/10 Excellent

Nancy

Stayed 1 night in Jul 2022

10/10 Excellent

Vanila, Fremont

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Excellent service, panorama view is superb! Dinner was great - a lovely treat!!
Stayed 1 night in Jul 2022

10/10 Excellent

Asad

Stayed 1 night in Jun 2022

10/10 Excellent

Bimal

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Super steffani st moritz
We were a family of 3 in the 2 BR Panoramic suite which was perfect in all ways…. Great location and super staff… loved it… wanna go back again … Nadine and Elina at reception were too good
Stayed 3 nights in May 2022

10/10 Excellent

Mike

Stayed 1 night in May 2022

6/10 Okay

julia

Traveled with family
Liked: Cleanliness, property conditions & facilities, room comfort
Very expensive
Nice pool. Great breakfast. Very expensive. St moritz is deserted in May!
Stayed 1 night in May 2022

2/10 Terrible

susan

Stayed 4 nights in Dec 2021

4/10 Poor

Manon

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The staff were incredible at Hotel Steffani, and the location doesn’t get better. The problem with this hotel is that during our 5 night stay, they hosted massive parties 2 of the nights, that were so loud we could not sleep in our third floor room. When we called down, it was clear there was nothing the staff could do, as they were apologetic but let us know it would continue until 1am. We received a drink voucher in the morning, and they went ahead and partied again the next night until 1am. A drink voucher frankly felt like an insult when we were unable to sleep for two nights, which ruined our next two days on the slopes. Wouldn’t recommend staying here if you’re looking for a good nights rest.
Stayed 5 nights in Jan 2022
Response from Daniela on Feb 7, 2022
Dear Manon, thank you again for your visit. We are sorry and did apologize about the noise till 1am the one night. I guess people were just to happy to finally have less COVID restrictions. Your room was located 3 floors away from the guests drinking at the bar, and we did not recieve any other noise complaints these nights. We are so sorry that you aso felt our drinks vouchers as an insult. I am sorry that we could not make you happy, but we tried our best! All the best, Daniela

4/10 Poor

Clodagh

Traveled with family
Disliked: Room comfort
Disappointing
Having read all the other reviews, I was so excited to stay here with my daughter over Christmas but unfortunately our room although not a basic room had the view of the of a back street. The room was small and dark and smelt of stale smoke. Location was great but definitely would not return to this hotel.
Stayed 4 nights in Dec 2021
Response from Daniela on Jan 4, 2022
Thanks for your feedback & for your visit. When you arrived and we called you to the room to ask if everything is good and als during your stay - you never mentioned anything that it would not smell up to your taste. All our rooms are strictly non smoking and our Housekeeping checks everyday. All our rooms are strictly non smoking and newly renovated. Next time please tell us when you are on site, this would give us the chance to make you happy!

2/10 Terrible

Shorouq

Traveled with family
Disliked: Staff & service, property conditions & facilities, room comfort
Very bad
It was terrible It was noisy bad stay the reception was not helpful I asked them there the room and the night was very noisy but they told me yes we know it’s noisy even in the reception it’s noisy the buffet breakfast was poor Bad smell of the pets
Stayed 2 nights in Dec 2021
Response from Direktion on Dec 21, 2021
Dear Shorouq Thank you very much for staying at the Hotel Steffani. We regret to hear that you did not enjoy your stay with us. In the meantime we have already been in touch with the hotel accross the street regarding the noise from the outside bar in the evening. We truly apologize for the inconvenience caused. The hotel is located in the city center and especially on the weekends it can be a little noisy thus we invested in new windows and we also have very beautiful rooms facing our quiet hotel garden. For your next visit we would recommend one of those rooms and we already have noted it in our system. In the meantime we wish you all the best and most important stay safe and healthy. Kindest regards your Hotel Steffani Team

10/10 Excellent

Alessandra

Business traveler
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Very good
Gréât hotel- one night the shower was quite cold though. There must have been an issue with the hot water.
Stayed 2 nights in Dec 2021
Response from Daniela on Jan 4, 2022
Dear Alessandra, thank you so much for your message and your 1' points. So happy you enjoyed your stay and sorry about the inconvenience where we had to switch off the hotel water at the hotel for an hour due to maintencance work. Hope to see you soon! Daniela

10/10 Excellent

Mike

Stayed 1 night in Oct 2021

10/10 Excellent

Michelle

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 5 nights in Sep 2021

10/10 Excellent

David

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Professional friendly staff. Free and efficient transfer to and from the train station. We were given complimentary passes to ride the lifts to Piz Nair.
Stayed 2 nights in Sep 2021

8/10 Good

David

Liked: Cleanliness, staff & service, room comfort
Centre of St Moritz
Very nice classic Swiss hotel in the centre of St Moritz. Rooms are updated and very clean, other than the bathrooms which could use a renovation. Service is excellent and location can’t be beat. Very comfortable beds and good stay overall.
Stayed 2 nights in Sep 2021

8/10 Good

Mark

Stayed 1 night in Sep 2021

10/10 Excellent

Robert

Stayed 4 nights in Mar 2021

8/10 Good

HARVEY

Traveled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Avoid restaurant unless they increase quality
The food in the restaurant was not very good quality. The rump steak was medium when i ordered a med/rare, it was a thin slice and served with what seemed like a frozen veg mix and not many fries. The service in the restaurant was not too good either. We ordered a pizza to the room the next night. Service at breakfast, bar and reception was all good.
Stayed 2 nights in Feb 2021
Response from Daniela on Feb 12, 2021
Dear Mr Harvey, thank you for your visit. We are glad you enjoyed your stay with us. We are sorry to hear about your experience at the restaurant, we will of course verify what happened as we are actually known for very good quality food as well as service. We do not have ay frozen foods and cook everything fresh. We hope to welcome you back another time - kindest regards, Daniela

6/10 Okay

Haya

Stayed 4 nights in Dec 2020

8/10 Good

Patrice

Business traveler
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Nov 2020