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Reviews of Hotel Sport

3.5 out of 5
Hotel Sport
Landstrasse 95, Klosters-Serneus, GR

Reviews

8.8

Excellent

Rating 10 - Excellent. 26 out of 63 reviews" "
Rating 8 - Good. 31 out of 63 reviews" "
Rating 6 - Okay. 5 out of 63 reviews" "
Rating 4 - Poor. 1 out of 63 reviews" "
Rating 2 - Terrible. 0 out of 63 reviews" "

9.2/10

Cleanliness

9.0/10

Staff & service

8.4/10

Amenities

8.0/10

Property conditions & facilities

8.0/10

Eco-friendliness

Reviews

8/10 Good

Pam

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Really convenient to have the bus stop just out front
Stayed 2 nights in Mar 2022

4/10 Poor

Lorraine

Traveled with family
Liked: Cleanliness, property conditions & facilities, room comfort
Disliked: Staff & service
What a shame!
This hotel has the potential of being a good choice for the area. It has great kids facilities although I don't think the hotel likes children very much. The hotel has been let down by appalling management and service. You might have a stress-free stay if you have no need to communicate with staff. However if you are unfortunate enough to have any needs or interactions with reception and/or management (especially Theresa), be prepared to have your experience turned upside down. Personally I would prefer to pay extra and stay in a hotel with a better customer service ethos and where the staff have been trained how to/not to speak to guests. It's very upsetting when management show little respect to their paying customers and are unable to show restraint when it comes to communication. (I would like to point out at this stage that there was one staff member - Sebastian - who I believe was delightful. He is new, young and probably not yet influenced by the hostile example of his colleagues).
Stayed 5 nights in Feb 2022

8/10 Good

Verified traveler

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The property was very located between the main skiing areas.
Stayed 3 nights in Feb 2019

10/10 Excellent

Craig

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 3 nights in Dec 2018

8/10 Good

Craig

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great place with really friendly staff.
Stayed 4 nights in Dec 2018

10/10 Excellent

Verified traveler

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
I loved this hotel-it has a lovely warm welcome and although the decor is a little dated it is spotlessly clean and very comfortable.The staff were so friendly and helpful.Its position was perfect with the local bus stop outside and easy walking distance to either Klosters Platz or Klosters Dorf where you could catch a train to go further afield or grab a bite to eat.We stayed over Christmas and the atmosphere was magical.I would definitely return.I travelled with my wife and 2 teenaged children and we all enjoyed.
Stayed 5 nights in Dec 2018

8/10 Good

Verified traveler

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Excellent for children
We stayed over Easter with our 2 children and some friends who also had children. It's great for families with an excellent swimming pool, including a children's pool, a well-equipped and clean playroom, sledges, children's meals, even a bowling alley. It's very large and spread out which makes it difficult/impossible to leave the children in the bedroom whilst you go off for dinner/breakfast unless you have a baby sitter. It's reasonably well located, being very close to the bus stop, but not in the centre of town, and they do have a free shuttle bus. It's a very good value three star hotel and the rooms are decorated accordingly. Of course they could be more comfortable and luxurious but they are good value and extremely clean. The beds were comfortable and the plumbing works well. The food is very good. This is much better (and more expensive) than three star and the restaurant is a quality restaurant in its own right.
Stayed 7 nights in Mar 2018

10/10 Excellent

Carole

Liked: Cleanliness, staff & service, room comfort
Amazing for families with children of all ages
Stayed 2 nights in Jan 2018

8/10 Good

Sarah, Zurich

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
pricey for 3* but this is Klosters
The hotel obviously dates back several decades but the facilities are fine. The staff is helpful and the food was good in the Buenderstuebli. We were pleasantly surprised that there was a minibar. Would have preferred extra pillows. Room very warm. Towels were a bit thin.

8/10 Good

Verified traveler

Liked: Cleanliness, staff & service, room comfort
Disliked: Property conditions & facilities
Great staff and room for many value
One downside is poor breakfast/no hot foor , no room service.

8/10 Good

Markus

Liked: Cleanliness, staff & service, room comfort
Very good hotel for wintersports
The hotel is very good located in the village next to the bus stop to the ski slopes. There are a lot of amenities included like whirlpool, sauna, solarium etc. Service is good and very friendly. The rooms are a little bit old fashioned but clean and comfortable.

10/10 Excellent

Verified traveler

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Enjoyed it
Great facilities and very helpful receptionists. I am not sure if eating in the restuarant in the best deal.

10/10 Excellent

Jens

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Oct 2023

8/10 Good

Roger

Traveled with family
Liked: Cleanliness, room comfort
Disliked: Staff & service
Stayed 2 nights in Aug 2023

10/10 Excellent

Gokhan

Stayed 1 night in Feb 2023

10/10 Excellent

Sebastian

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 1 night in Dec 2022

10/10 Excellent

Regula

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Tolles Familienhotel
Uns hat es super gefallen! Für Familien mit Kindern ideal. Vorallem die Kinderbowlingbahn hat es uns angetan. Minigolf (gratis!), Hallenbad, Streichelzoo und natürlich das Gamezimmer für die Teenies einfach top! Super erreichbar mit dem ÖV. Die Bushaltestelle befindet sich direkt vor dem Hotel. Sehr freundlicher Empfang! Wir waren sicher nicht das letzte Mal dort!
Stayed 2 nights in Oct 2022

6/10 Okay

Verified traveler

Traveled with family
Liked: Cleanliness, staff & service
Fin lokation Pris i forhold til stand af værelser hænger ikke sammen
Stayed 1 night in Jul 2022

10/10 Excellent

Paul

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Herzliche Athmosphere.Schönes Hallenbad.
Stayed 1 night in Jun 2022

8/10 Good

Oskar

Business traveler
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Mar 2022

10/10 Excellent

Michael

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Freundliches Familienhotel - gerne wieder!
Sehr freundlicher Service - zuvorkommend, persönlich, zum wohlfühlen!
Stayed 2 nights in Mar 2022

6/10 Okay

JEAN-CLAUDE

Trop cher
Rapport qualité prix pas intéressant
Stayed 1 night in Feb 2022

8/10 Good

Daniel

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Alles gut - kinderfreundliches Personal - gute Lage
Stayed 2 nights in Oct 2021

10/10 Excellent

Verified traveler

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Wochenendtripp
Wir wurden herzlich empfangen und der Aufenthalt hat der ganzen Familie gefallen.
Stayed 1 night in Aug 2021

10/10 Excellent

R

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Heerlijk verblijf
Prachtige locatie. Veel faciliteiten, ideaal voor kinderen. Wij hadden prachtig weer, maar ook bij regen voldoende te doen. Indoor zwembad was heerlijk met schitterend uitzicht over de vallei en bergen. Wij vertrokken s morgens vroeg. Personeel heeft ons een lunchpakket bereid en mee gegeven. Prima service.
Stayed 1 night in Aug 2021

10/10 Excellent

Verified traveler

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
가족여행으로 좋은 숙소
호텔내 아이들과 이용할수 있는 시설이 많아 좋았습니다. 아이들과 여행하기 좋은 호텔이었습니다
Stayed 1 night in Jun 2021

8/10 Good

Kurt

Business traveler
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Perfekt, trotz Corona.
Stayed 1 night in Feb 2021

8/10 Good

Janina

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Nettes Hotel für Familien
Personal war immer sehr freundlich; unser Zimmer war prinzipiell OK , jedoch fanden wir es etwas seltsam, dass es das Waschbecken und Spiegel direkt im Zimmer hat, Dusche und WC waren dafür jeweils seperat. Auch hätten wir es begrüßt, wenn die Bettwäsche im Laufe unseres Aufenthalts (6 Tage) 1x gewechselt hätten. Das Essen im Restaurant war immer Mega gut und wurde sehr schnell serviert. Schön ist auch, dass sie immer etwas zum malen für die Kinder am Platz haben.
Stayed 5 nights in Feb 2021

10/10 Excellent

Verified traveler

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Bella esperienza, grazie!
Un servizio molto attento fa dimenticare la struttura un po' datata. Mi sono trovato molto bene!
Stayed 5 nights in Dec 2020

10/10 Excellent

Ernesto

Liked: Cleanliness, staff & service, room comfort
I have felt warmly welcome here
Under the attentive and guest-centered leadership of Frau Leuenberger, the team of Hotel Sport makes the entire difference between what could be a comparatively old hotel and the place that it really is: a hotel where I have felt warmly welcome despite the Covid-induced complexities of the current times. I have really liked to be here and look forward to go back in future: thank you for a great stay!! A special thank you goes to Lisa: she is ultra friendly and patient and always has a smile, despite large numbers of out-of-control and sometimes seriously Covid non-compliant kids in the breakfast room. A remarkable achievement in her challenging position!
Stayed 1 night in Dec 2020

10/10 Excellent

Verified traveler

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Aug 2020

10/10 Excellent

Andreas, Stuttgart

Liked: Cleanliness, staff & service, property conditions & facilities
Ich habe alleine auf meiner Alpen-Überquerung im hotel Sport übernachtet. Sehr freundliches und professionelles Personal. Sauberes geräumiges Zimmer und eine große Auswahl beim Frühstücksbuffet.
Stayed 1 night in Aug 2020

10/10 Excellent

Verified traveler

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great stay at the Klosters Sport Hotel
Lovely family stay at this comfortable and friendly hotel, everything was clean, the breakfast and dinner were delicious and the service was good. Thank you for a lovely time.
Stayed 2 nights in Jul 2020

10/10 Excellent

Maryna

Stayed 2 nights in Dec 2019

8/10 Good

Ernst

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Schön gelegenes gehobenes Mittelklassehotel
Ich war auf einer Pilgerreise und buchte das Hotel in Klosters. Netter Empfang, einfach und sauber geführtes Familienhotel. Die Garage sehr günstig. Leider war das Hallenbad im Umbau. Abendessen sind 2 Menüs, leider nicht a la carte. Ich würde dieses Hotel jederzeit weiter empfehlen, sehr gutes Mittelklasse Hotel, etwas weit weg von Klosters Platz, aber es gibt einen Shuttle Service. Preis Leistungsverhältnis stimmt voll überein. Die Bedienungen sehr schnell und kompetent.
Stayed 1 night in Aug 2019

8/10 Good

Verified traveler

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Gute Unterkunft, gerne wieder. Gästekarte für die Bahnen ein Hit.
Stayed 1 night in Jul 2019

8/10 Good

Verified traveler

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Alles in Ordnung
Etwas ältere Hotelanlage. Sehr freundlich und sauber
Stayed 1 night in Mar 2019

8/10 Good

Verified traveler

Traveled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Magnifica atención en recepción. El desayuno algo básico.
Stayed 3 nights in Feb 2019

10/10 Excellent

Nadine

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Feb 2019

8/10 Good

Verified traveler

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Drei-Sterne-Hotel im klassischen Flair der 1980er-Jahre. Ungewöhnlich viele Einrichtungen (Sporthalle!) und großes Schwimmbad (ca. 10 x 20 Meter). Ideale Lage, Bushalt 30 Meter vor der Tür (alle 15 Minuten nach Madrisa und nach Gotschna). Trotzdem ruhig gelegen, da Klosters seit einigen Jahren eine Ortsumfahrung hat. Äußerst sauberes und geräumiges Zimmer mit guten Betten. Einzig die "belgische Toilette" (separates WC ohne Waschbecken) ist angesichts der Enge arg gewöhnungsbedürftig.
Stayed 4 nights in Jan 2019

8/10 Good

Verified traveler

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Guete lage in klosters..nähe bushaltestelle..grosszügiges hotel
Stayed 2 nights in Dec 2018

8/10 Good

Grosdaddy, Unterland, Zürich

Liked: Cleanliness, staff & service, property conditions & facilities
Unterirdische Gänge zu den verschiedenen Hotelteilen; man kann sich verlaufen. Schöne Lage des Hotels. Hallenbad ist ok.
Stayed 1 night in Oct 2018

10/10 Excellent

Stephanie

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Recomendado
Hermoso lugar, el hotel es muy cómodo limpio y agradable, además de tener un muy buen desayuno. Los chicos disfrutan mucho los juegos
Stayed 1 night in Sep 2018

10/10 Excellent

Mathias

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Sep 2018

10/10 Excellent

Roland

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Hôtel sans reproche
Hôtel très bien situé entre Kloster Dorf et Klosters Platz. 13 min. de marche ou prendre le bus. Un arrêt est devant l'hotel. Infrastructures sportive aux top: piscine, salle de fitness, salle de jeux pour enfants bref tous le confort pour passer d'excellente vacances dans un canton aux paysages extraordinaire. Chambre spacieuse et calme. Le personnel est est d'une gentillesse très agréable, parlant bien le français. Je n'ai aucune remarque négative à formuler.
Stayed 1 night in Sep 2018

8/10 Good

Bettina

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Aug 2018

8/10 Good

Berovo, Zurich

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Im Sommer leider kein Restaurant, ansonsten einwandfreier Service und tolles Familienappartment
Stayed 1 night in Jul 2018

10/10 Excellent

Roland

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Tiptop wie immer!
Tolle Unterkunft mit vielen Sport-Möglichkeiten (empfehlenswert v.a. für Familien) und wunderbarer Aussichts-Terrasse in grossartiger Umgebung!
Stayed 8 nights in Jul 2018

6/10 Okay

Fredrik

Disliked: Property conditions & facilities

8/10 Good

Peter

Liked: Staff & service
Gutes Sporthotel
Gut gelegenes Hotel mit vielen Sportmöglichkeiten. Hat mir gut gefallen würde wieder buchen.