Ratings based on 143 Verified Reviews

They paid and stayed. We double-checked.
4.2 out of 5
95% of guests recommend
4.4 Room cleanliness
4.4 Service & staff
4.2 Room comfort
4.3 Hotel condition
They paid and stayed.
We double-checked.
3 out of 5
Recommended
for Everyone
by A verified travelerfrom Podunk

Mary yelling at me. Loop

Posted Apr 24, 2015
I slept good. Had a biscuit for breakfast. The front door guy was really nice. He'd didn't know where the coffee shop was but he was helpful none the less.
5 out of 5
Recommended
for Everyone
by A verified traveler

Service is in the details

Posted Apr 2, 2015
Pros: Staff that went out of their way to help.
Location: We arrived late, but they had a great Asian restaurant called "The East" that was open until 10:30.
We stayed in the hotel for a fairly major move to Boston. Upon arriving late, we found that they were very helpful to us even at that hour. They helped us find food, let us use the common room (closed at that hour) to eat, and were very attentive. The room was also impeccable. I would stay there again.
4 out of 5
Recommended
for Families
by A verified travelerfrom New York, New York

Great proximity to Butternut

Posted Mar 2, 2015
Pros: Location and friendly staff.
Cons: Rooms are on the small side but didn't spend much time in them. Very family-friendly. Would not recommend for a couples or girls getaway weekend.
Location: Ski Butternut, Great Barrington and Stockbridge
Everything you'd expect from a Holiday Inn Express...continental breakfast, swimming pool. Pleasantly surprised by thickness of bath towels. Staff was very friendly, helpful and accomodating. They are very focused on their guests and eager to provide anything you need.
5 out of 5
Recommended
for Everyone
by A verified traveler

great staff and exoerience

Posted Feb 19, 2015
Pros: clean - near butternut - grateful and nice staff good pricing
Cons: breakfast outlet repair - kids games and activities
Location: butternut
very helpful and nice staff. Breakfast buffet was 8 out of 10 but was decent. Need to fix electgric plug in breakfast room - kept shorting out
5 out of 5
Recommended
for Families
by Frankfrom Southampton ma.

Hockey tournament

Posted Feb 9, 2015 on Hotels.com
Was a over nite for hockey, room was great and breakfast was also very good.
4 out of 5
Recommended
for Everyone
by A verified traveler

Posted Feb 7, 2015
Good service. Asked for extended stay and was granted.
4 out of 5
Recommended
for Everyone
by A verified travelerfrom Morris, IL

It was conveniently located.

Posted Jan 30, 2015
Everyone was very nice. I would definitely stay there again. It was a little pricy but very nice.
4 out of 5
Recommended
for Families
by Thomasfrom Brooklyn

comfortable

Posted Jan 30, 2015 on Hotels.com
got the job done of an overnight stay
5 out of 5
Recommended
for Everyone
by A verified traveler

Nice hotel, great HOT tub and WARM pool

Posted Jan 20, 2015
Nice hotel, great hot tub and warm pool. A fireplace in the lounge is great for the winter weather. Friendly and helpful staff.
4 out of 5
Recommended
for Families
by Domitillefrom Larchmont NY

nice stay but breakfast guy needs to cool down

Posted Jan 7, 2015 on Hotels.com
Staff was friendly and efficient (they were quick to change our room following bathroom issues and in giving us extra blankets) except the hysterical breakfast person who bossed clients around and made nasty comments to kids. Location is ideal near restaurants and not far from local attractions. Room was clean and spacious except that suits do not have clear separation between sleeping area and living area. Heating was a bit noisy and we could hear voices from corridors. Plenty of parking spots, clean pool (can be crowded though) and classic (though nothing special) breakfast. OK TV service but WiFi was erratic.