“Snow Bound”

After driving in snow for two hours, I arrived at about eleven o'clock in the evening and was greeted by the cheerfull clerk who made me feel at home. Although I have stayed at the Highland on several occations, this stop was most welcomed. The only problem was that the lounge was closed.

“Comfortable Place to Stay!”

After a 9 hour drive from Denver and blizzard conditions along the way....... we were very happy to arrive at the convention center. The front desk staff was more than helpful and we found our room to be quite comfortable for our family of 4. Additionally, our 2 sons enjoyed having the large swimming pool/hot tub right outside our room!

“Clean hotel, good service.”

The recommendation from the front desk on a good place to eat and watch Monday night Football was perfect. Right across the street from the hotel was a bistro called "The Page". The food was great, lots of TV's for sports and the service and atmosphere was very good.

“A few concerns”

The 2 hotel rooms our family stayed in did not have a microwave or refrigerator as stated. The exhaust fan in the bathroom did not stay on and did not have a switch knob. When we called, they immediately sent a maintenance person to check it out. He put a switch knob on, but he explained that he was not an electrician and since it was Christmas day, one could not be gotten to work on it. That was understandable, but we stayed there 3 nights and no one pursued getting the switch fixed. The window unit fan was very noisy and clattery and sounded on the brink of quitting, plus the grill door with access to the controls was bent and wouldn't close. The pluses to the rooms were the wireless internet throughout (our family had 3 laptops). The rooms were very clean (though we received new coffee packets only on the first cleaning and had to ask at the front desk for more). The inhouse restaurant was a plus - good food, nice tables, seating, etc. (attraced locals - always a good sign), but the service was very slow (OK if you're not in a hurry, but for travelers, can be a problem)and the wait staff didn't get our order right (2 of 5 person's order was not right). The staff at the front desk were helpful and professional. The indoor pool and exercise area is nice (though there was a sign that the spa and sauna were 'temporarily' not working). Would consider staying again (there aren't lots of quality options available in Great Bend).

“questionable........”

Hotel didn't have free breakfast--or we couldnt find it. Motel buffet was good, and not too expensive. Room was old, not very clean. Soap package had been wet with something........beds were hard and not comfortable. Indoor pool area was huge and looked nice, but we didn't use it. Unless I brought the kids just for the pool, wouldn't stay again.

“Not impressed”

The room was hard to get to a comfortable temperature; the bed was uncomfortable; the stool took several seconds to flush; The shower nozzel leaked badly; the city water tasted most unpleasant. The breakfast bar was good and the service in the restaurant was very good. There was no high speed internet or wireless connection for my computer.

“Not impressed”

Although the young lady that checked me in was very nice, the room was a little to be desired, the shower didn't work, and after working at the race track all day I really needed a shower. Lucky for me I had a friend staying with his kids so I borrowed his shower. I did report the problem to the hotel personal, and they did fix it, but it still didn't work.

“Stay away!”

GROSS!! While there are few choices in Great Bend, KS, this hotel was really disappointing. The pool was closed (not advertised when we booked) and the rooms were so old, run down, and disgusting that we would have preferred to sleep in our car. The bedding looks at least 30 years old, the bath towels were not much better, the room stunk, and the tub, sink, and bathroom floor were unkept, and stained. The TV also had static running through the screen constantly. It was overpriced for the less than one-star quality that it is.