Ratings based on 48 Verified Reviews

They paid and stayed. We double-checked.
3.4 out of 5
79% of guests recommend
3.6 Room cleanliness
3.8 Service & staff
3.6 Room comfort
3.4 Hotel condition
They paid and stayed.
We double-checked.
2 out of 5
by A verified traveler from Alberta, Canada

Great Falls, June 20, 2014

Posted Jun 23, 2014
Staff was pleasant. The room was fine, not very clean.The bathroom was dirty and smelly. One of the exit/entrance stairs were next to our room and resulted in noise at all hours. The breakfast room was close to our room and added to noise early in the morning.
Comment from Hotel Management
Jan 28, 2014
Thank you so muchfor taking the time to fill out your online survey. We apologize for not giving you the exceptional experience we hope to give. Next time you are in the area, we hope you will consider staying with us and please be sure to mention this survey! If ever you aren't happy with something, please quickly mention it to the front desk and we will gladly fix it, like move rooms or clean your bathroom! Sincerely, Stephanie GM Great Falls Comfort Inn
2 out of 5
by A verified traveler

Posted Jun 16, 2014
The rooms in this hotel are in poor condition and not clean.
Comment from Hotel Management
Jan 17, 2014
Thank you for taking the time to fill out your online survey. We apologize for not meeting your expectations. As you can see, we are currently going through extensive renovations and we hope that you will consider staying with us again once those are completed. Have a great day! Sincerely, Stephanie GM Great Falls Comfort Inn
4 out of 5
Recommended
for Everyone
by A verified traveler

Nice hotel great breakfast

Posted May 24, 2014
I enjoyed this hotel, it's was very nice and had friendly staff. Plus with it beig doggy friendly it was very clean.
Comment from Hotel Management
Jan 26, 2014
Thank you so much for taking the time to complete the online survey of your stay at the Great Falls Comfort Inn. We are so happy to hear that you we pleased with your stay! We hope to see you again next time yo are in the area!
2 out of 5
by James from Calgary

Old and Stinky

Posted Mar 29, 2014
Stayed here overnight with the family and woke up as early as possible so we could leave. Staff didn't seem to interested and the facilities were run down. On a good note, they did have a free breakfast.
Comment from Hotel Management
Jan 1, 2014
Thank you for taking the time to complete our online survey regarding your recent stay at our hotel. On behalf of our entire team, I would like to apologize for failing to exceed your expectations. Your satisfaction is important to us and we will be using the feedback you provided to make improvements to ensure we offer an exceptional experience for our guests in the future. I hope that you will consider staying with us again so we can have another chance to provide you with a superior experience. Sincerely, Stephanie Johnson Great Falls Comfort Inn
3 out of 5
by A verified traveler

Comfortable but rude

Posted Jan 7, 2014
Pros: Location.
Cons: Nicer staff and less chlorine in pool and hot tub.
Hotel was nice. The staff was very rude and unhelpful! I requested an extra pillow and they were unwilling to help in any way. Also, the pool and hot tub contained TOO much chlorine. It made me and my husband sick.
4 out of 5
Recommended
for Everyone
by A verified traveler

This traveler left a rating score only Posted Nov 9, 2013
2 out of 5
by A verified traveler

Not the best hotel in Great Falls

Posted Oct 29, 2013
Location: Hotel is right next to the mall.
Lobby was under construction so mess was understandable. Walls are paper thin. We could hear people talking and a dog barking in the room next to us just as if they were sitting in our room. Starting early in the morning you could hear door after door slamming. Front desk staff were nice but would not stay here again.
5 out of 5
Recommended
for Families
by A verified traveler

Posted Sep 30, 2013 on Hotels.com
Comment from Hotel Management
Jan 15, 2014
Thank you so much for the 5 Star Rating! We are pleased that you were happy with your stay!
1 out of 5
Recommended
for Families
by A verified traveler from Calgary, AB

We would never stay here again!

Posted Sep 24, 2013 on Hotels.com
We paid a lot for this hotel and shouldnt have the price was extremely high for such an awful hotel. The hotel staff was not friendly, the rooms smelled and my daughters feet from walking on the carpet in our hotel were so black I had to put shoes on her. The food in the morning for the free breakfast was ok but not the greatest. I would definitely not stay here again. I want to stay in a hotel where I am not concerned with the cleanliness my daughter should be able to walk around and not be filthy dirty from the rooms that was just so disgusting to me.
Comment from Hotel Management
Jan 15, 2014
Thank you for your feedback. We sincerely apologize for not meeting your expectations.
3 out of 5
Recommended
for Everyone
by A verified traveler

nice beds

Posted Aug 12, 2013
Pros: comfortable beds
Cons: internet service was not working
comfortable beds, not much else to do in the area. Clean rooms and comfortable stay. Internet was down.