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Reviews of Portside Motel

3 out of 5
Portside Motel
62 Great Ocean Road Lord St, Port Campbell, VIC

Reviews

8.6

Excellent

Rating 10 - Excellent. 186 out of 451 reviews" "
Rating 8 - Good. 208 out of 451 reviews" "
Rating 6 - Okay. 41 out of 451 reviews" "
Rating 4 - Poor. 9 out of 451 reviews" "
Rating 2 - Terrible. 7 out of 451 reviews" "

8.8/10

Cleanliness

8.8/10

Staff & service

6.8/10

Amenities

8.2/10

Property conditions & facilities

8.0/10

Eco-friendliness

Reviews

10/10 Excellent

Jodi

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Perfect location. Walking distance to everything in town & the beach. Friendly service. Immaculately clean. Plenty of off street parking. Comfy bed
Stayed 4 nights in Dec 2021

2/10 Terrible

Verified traveler

Traveled with family and small children
Disliked: Amenities, property conditions & facilities
The facility looked way older and shabby than it was shown in the pictures. No toiletries No bathmats etc Not enough cutlery To top it all up, the air-conditioning kept making such a horrible noise all night that we had no sleep at all after a 4 hour drive from Melbourne. Tried to have a one night getaway with family after which we ended up extra tired and exhausted due to the lack of sleep. We regret booking here.
Stayed 1 night in Jul 2021

6/10 Okay

Verified traveler

Business traveler, Traveled with family
Disliked: Cleanliness, staff & service
Good location - easy stroll into town. Room was overpriced compared to other places I've stayed in town, shower was below average (water flow so slow) and had to chase house keeping to change our towels and get some toilet paper during our 4 day stay. Place could do with a deep clean. All in all it was just OK
Stayed 2 nights in Apr 2021

10/10 Excellent

Verified traveler

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stay was very comfortable with all essential amenities. The room was very clean.
Stayed 1 night in Mar 2021

10/10 Excellent

Sherwin

Stayed 1 night in Mar 2021

8/10 Good

Verified traveler

Traveled with family
Liked: Cleanliness, staff & service
Comfortable, clean and good daily service. Only downside was minimal glassware etc, but that's all.
Stayed 2 nights in Feb 2021

4/10 Poor

MB, Melbourne

Traveled with family and small children
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
Absolutely overpriced. The room was dated and somewhat grubby looking - the carpets and couch were stained and dirty looking and the dining chair cushions had tears. On arrival, we had to call a mobile number to find out what room we were in as there was no staff onsite. There was one wall-mounted soap dispenser for hand soap and for shampoo. We paid $272 per night and expected more for that price.
Stayed 7 nights in Jan 2021

10/10 Excellent

Craig

Stayed 3 nights in Jan 2021

8/10 Good

Daryl

Stayed 1 night in Dec 2020

6/10 Okay

Verified traveler

Traveled with family
Disliked: Staff & service
Extremely disappointed when checking in that reception isn’t open and there is a note on the door asking you to call a mobile and make sure you have your credit card ready. After calling several times it went to message bank and we then had to wait in the car park for someone to call back. After travelling all day and being wet from sightseeing, last thing I want to do it sit in the car waiting for a call back. Then to be told our room was unlocked and keys inside. Very poor way to run a business and won’t return. On check out also reception locked and just left keys in room. Weird very weird. Please be aware wifi advertised as available but we couldn’t get anything. Tried searching for our next days travel but not able to get on. Again disappointing.
Stayed 1 night in Dec 2020

4/10 Poor

Tom, Melbourne, Victoria

Traveled with partner
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
Very aged hotel. Dead bugs stains all over. There's no reception and check-in is done via phone and went straight to voicemail a few times but ultimately got a response. Most concerning part is they tell you which room is assigned to you and the room was unlocked. When I went in the TV was on. I paid $149 for one night.
Stayed 1 night in Dec 2020

8/10 Good

Rachel

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great location
Super location for all the main highlights of the great Ocean road. Lots of places to eat nearby if you don't want to self cater and the local cafe was open at 6am for a great breakfast to set you up for the day.
Stayed 2 nights in Mar 2020

8/10 Good

Verified traveler

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Quiet location. Easy parking. Short walk to restaurants.
Stayed 1 night in Mar 2020

6/10 Okay

Verified traveler

Liked: Cleanliness
Disliked: Staff & service
No reception. You have to phone on arrival and phone mobile reception is poor. Annoying after a long drive.
Stayed 1 night in Feb 2020

6/10 Okay

Verified traveler

Traveled with partner
It is an older facility that is starting to show its age. The shower leaks and it's one of those that that is not self contained so it leaves the floor wet all the time. Don't leave any food material on the counter because it will end up being covered with many small ants.
Stayed 1 night in Feb 2020

10/10 Excellent

Verified traveler

Traveled with group, Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Definitely recommend Portside Motel. Only 10 minute walk to cafes, restaurants, bars, beach. The beach is gorgeous. Theres snorkling, life savers and sheltered from wind. One of my favourites was that the beds where so comfortable, quiet clean spacious rooms. Great TV reception and the receptionist was so helpful and such a beautiful lady. Close to 12 Apostles, Loch Ard gorge, 12 Apostles gourmet trail, Petersborough. Already booked in for nxt year 😊
Stayed 3 nights in Jan 2020

8/10 Good

Verified traveler

Traveled with partner
Liked: Cleanliness, amenities
Room was large, site was quiet, check in and check out process seamless.
Stayed 2 nights in Jan 2020

10/10 Excellent

Verified traveler

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Nice stroll to the cafes and restaurants. Love the town.
Stayed 1 night in Dec 2019

2/10 Terrible

Verified traveler

Traveled with family
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
Price was high compared to the ones nearby when we arrived and check. Service was poor. Did not clean the room norm change towels. No service was provided
Stayed 2 nights in Nov 2019

2/10 Terrible

Verified traveler

Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 1 night in Nov 2019

4/10 Poor

Verified traveler

Traveled with partner
Disliked: Cleanliness, staff & service
Turned up before 6pm to check in and there was nobody in reception. There was just a note on the door that told us we were in number 2 which was unlocked and the keys were in the room. When we got in the room it was basic which was fine but the amount of dead bugs squashed on the wall or ceiling was disgusting. Not the greatest experience
Stayed 1 night in Nov 2019

8/10 Good

Margi

Traveled with group
Liked: Cleanliness
Great to be contacted re arrival time. All as expected. Outsie patio needs to be cleaned.
Stayed 1 night in Oct 2019

8/10 Good

Verified traveler

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The hotel is nice and clean. It is near the restaurant and cafe.
Stayed 1 night in Oct 2019

8/10 Good

Verified traveler

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Oct 2019

10/10 Excellent

Verified traveler

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The staff were very accommodating, the room was extremely clean, the bed was comfy and everything we need was provided.
Stayed 2 nights in Oct 2019

4/10 Poor

Verified traveler

Traveled with family
Liked: Cleanliness
Disliked: Amenities, property conditions & facilities
The decor was different and garden was pretty. Good towels. The shower was curtained and did not have a cubical which meant water all over the floor. Bathroom amenities were in bulk and not attractive.
Stayed 2 nights in Oct 2019

10/10 Excellent

Samantha

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great find, nice 1 night stop for family of 3
Very easy check in process, very comfortable bed - modest rooms in small complex, great location close to main shopping precinct of Port Campbell.
Stayed 1 night in Sep 2019

10/10 Excellent

Man kuen maggie

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Family tour to 12 apostle
It’s a very cozy and roomy house. We love to stay in the living room watching tv or having our big meal. It’s just like at home. Very comfortable !
Stayed 1 night in Aug 2019

8/10 Good

Jonathan

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Aug 2019

10/10 Excellent

Deanne

Liked: Cleanliness, staff & service
Close to town and accommodation had plenty of space.
Stayed 1 night in Aug 2019

8/10 Good

Verified traveler

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great location. Local shops within walking distance. Rooms have good space. Nice quiet location. Friendly staff. Just a really nice place :)
Stayed 1 night in Jul 2019

10/10 Excellent

Gaurang

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Good Place to saty
Great experience
Stayed 1 night in Jun 2019
Response from K on Jul 4, 2019
We are glad you enjoyed your stay.Thank you for your feedback we really appreciate it.

6/10 Okay

Ruth, Singapore

Traveled with family and small children
Liked: Staff & service
Things that I like about this accommodation: 1. Basic needs met - shower, tv and bed 2. Parking is just two steps away 3. Receptionist was pretty friendly and she allowed me to check in an hour earlier as my room was ready 4. Hot water for shower and hand washing available 5. Air-con can act as heater so it keeps the room nice and cosy 6. Bed warmer available too! Things that I didn’t like: 1. Limited tv channels 2. Non-existent WIFI! Remember to bring cash to pay for the accommodation. Need to pay 3% surcharge for credit card payment.
Stayed 1 night in Jun 2019
Response from K on Jul 4, 2019
Thank you for staying with us at Portside. We appreciate your feedback. Kind regards

10/10 Excellent

Cynthia

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Comfortable stay
Great little place to stay. Very comfortable. Easy walking and driving distance to town and sites
Stayed 1 night in May 2019
Response from k on Jul 4, 2019
Thank you staying with us at Portside, We appreciate your positive feedback. Kind regards

8/10 Good

Verified traveler

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Check in was quick and easy. Staff kind and very helpful.
Stayed 1 night in Jun 2019
Response from k on Jul 4, 2019
Thank you for choosing to stay with us at Portside. We appreciate your feedback. Kind regards

8/10 Good

Verified traveler

Traveled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Family room with good kitchen! Close to 12 apostles!
Stayed 1 night in May 2019
Response from K on Jul 4, 2019
Thank you for staying with us at Portside. We appreciate you feedback. Kind regards

10/10 Excellent

Verified traveler

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Staff were very friendly. Motel is well located. Rooms are very clean and well appointed. Would recommend to family & friends.
Stayed 1 night in May 2019
Response from K on Jul 4, 2019
Thank you for choosing Portside Motel as part of your holiday experience. We appreciate your feedback. I will pass your comments on to staff. Kind regards

10/10 Excellent

Verified traveler

Stayed 1 night in May 2019
Response from K on Jul 4, 2019
Thank you for staying with us at Portside. We appreciate your feed back. Kind regards

10/10 Excellent

Verified traveler

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in May 2019
Response from K on May 14, 2019
Thank you for your feed back. We are glad you enjoyed your stay with us.

10/10 Excellent

Verified traveler

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Easy to check in and check out, very big rooms with low price.
Stayed 1 night in May 2019
Response from K on May 14, 2019
Thank you for your feedback. We are pleased you enjoyed your stay with us.

4/10 Poor

Verified traveler

Stayed 1 night in Apr 2019
Response from K on Jul 4, 2019
Thank you for staying with us at Portside Motel. You seem to have some complaints unless we know what they are we cant fix them. I'm very sorry you didn't enjoy your stay. Kind regards

10/10 Excellent

Verified traveler

Stayed 2 nights in Apr 2019

8/10 Good

Verified traveler

Traveled with family and small children
Liked: Staff & service, amenities, property conditions & facilities
It was a great place to stop over for the night, had great facilities. Could have been a little cleaner, bit overall great place to stay.
Stayed 1 night in Apr 2019

6/10 Okay

Verified traveler

Traveled with partner
Liked: Cleanliness, staff & service
Disliked: Property conditions & facilities
What we were disappointed with: •the one light in the bathroom was too low a wattage and my wife had to sit in our hire car outside to put her makeup on in the morning! •very poor water pressure in shower •the shower rose poor functionality made worse by water pressure •the locking mechanism of the sliding doors was difficult to lock due to the screws holding one side appeared to show signs of an attempt to separate it from the door frame! •the office person/manager spoke of the WiFi password and added “but it doesn’t work very well!!” and on this note she was correct! Thanks for the opportunity to help this motel by informed of issues that need attention!
Stayed 1 night in Apr 2019

6/10 Okay

YY

Traveled with family and small children
Liked: Staff & service
The room is spacious. However due to the fact it is on the ground floor, we had quite a few millipede visitors crawling on the wall and ceilings, which made our kids a little scared. No shampoo and conditioners, only handsoap was provided. So we need to manage our expectations for staying at Motel next time.
Stayed 1 night in Apr 2019

10/10 Excellent

juan

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Apr 2019

8/10 Good

Verified traveler

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 1 night in Mar 2019

10/10 Excellent

Louise Petersen

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Nice stay with family
We had one Night at the motel. Everything was fine. Very nice big room, totally clean, very comfortable, lovely terrace, easy parking. Best recommendations from us!
Stayed 1 night in Mar 2019

8/10 Good

Verified traveler

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
hot water pipe sounded very round when it was closed, after flushed the toilet, there was no sound. otherwise we could not sleep the whole night.
Stayed 1 night in Mar 2019

10/10 Excellent

Camille

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Dec 2018