I reserved this motel at 9pm on 04 July while driving back from Arizona to Maine. I arrived at 10.15pm. The room wasn't ready yet so I stood in the parking area opposite the room to wait. There were two men in the room, with the tv on, talking loudly about someone's sister getting him arrested, all while presumably cleaning the room (one did do a little sweeping). Other men, some smoking, some drinking beer, wandered in and out. Finally, a young man joined them, in droopy sweatpants (no underwear), no shirt, no shoes, drinking a beer, and smoking. It was obvious that these men live there which appears to be more homeless shelter/meth crash pad than an actual motel. I did not feel safe here and, once the third guy joined them and was smoking in the room (I had reserved non-smoking), I told the manager, who was standing outside as well and knew all of this was going on, that I was not going to stay and handed him the key. Ten minutes later from a small pull-out alongside the NY Thruway, I contacted Hotels.com and spent an hour on Chat with a representative trying to get my money back. The room was non-refundable but, since the motel could not accommodate me with a non-smoking room (being full of cigarette smoke while it was being cleaned), I felt justified in asking for the refund. Unfortunately, the manager refused.