Ratings based on 536 Verified Reviews

They paid and stayed. We double-checked.
3.6 out of 5
88% of guests recommend
3.8 Room cleanliness
3.9 Service & staff
3.3 Room comfort
3.4 Hotel condition
They paid and stayed.
We double-checked.
4 out of 5
for Couples
by A verified traveler

Very central right across Glasgow Central Station.

Posted May 1, 2015
Pros: Staff is very helpful!
Cons: Beds.
Clean rooms, excellent customer service. Continental breakfast could improve for the price!
4 out of 5
for Everyone
by A verified travelerfrom london


Posted Apr 23, 2015
3 out of 5
for Everyone
by A verified travelerfrom Kingston, Canada

Miniature. Great location. Wonderful staff.

Posted Apr 11, 2015
First room scarcely larger than the bed. No place to hang my suits. No place to sit. I politely requested a larger room, and paid for it. The room was larger but I still had to stuff myself between the foot of the bed and the desk. No hot water on day two, which was resolved quickly. Beds not the most comfortable ever. The saving grace was the staff who were extremely gracious and service driven. I spent the first few days at a global chain, which was a very spacious, clean and updated hotel. So it was a bit of an adjustment at first to come to the this hotel. You can't beat the location, it is directly across from central station. I guess what I would say is if you don't mine being cramped this is a good hotel in a great location.
4 out of 5
for Everyone
by A verified traveler

Lovely staff warm and welcoming!

Posted Apr 9, 2015
After a nightmare of flight delays and missed connections, I finally made it to the hotel in the early evening. I was greeted by a wonderful desk clerk who was extremely friendly and helpful. I immediately felt welcome and like I had known her for years. The only thing that I wasn't thrilled with was the bed. The mattress was very thin and not the most comfortable. Other than that , perfect stay!
5 out of 5
for Everyone
by A verified travelerfrom Saudi Arabia

Nice hotel..close to every where in centre

Posted Mar 25, 2015
Pros: Everything epically the staff
Cons: They not have Guinness draft in the bar
Location: All very good
Was fun to Glasgow trip I liked the markets and the atmosphere was beautiful and sunny helped me to walk and shop comfortably ,,
5 out of 5
for Everyone
by A verified traveler


Posted Mar 24, 2015
The room was clean and pleasant to stay in. It had internet, TV and a very clean shower with toilet. The bed was huge and comfortable. It had a kettle for making coffee or tea in there and it just had a nice overall look with the decor and furnitures. The location was 5 min walk away from the train station which is cool. The staff are quite friendly too.
3 out of 5
by A verified travelerfrom 東京


Posted Mar 23, 2015
Pros: Locationぐらい
Cons: 部屋、通路などの共有スペース部とも細かい不具合が多く、修理が追い付いていないらしい。 部屋の洗面台の水道栓取っ手が無く操作に困った。
Location: Cathedral、但し歩くと30分ほどかかる。
簡素なホテルで部屋も狭い。 WiFiが有るだけ良い。 中央駅の近くでlocationは便利。 Buchanan bus terminaからは遠いが歩けない事も無い。
1 out of 5
by A verified travelerfrom W

Don't all shower at once!!

Posted Mar 21, 2015
Not a good experience. Room was grubby and the bed frame made from nasty cheap laminated chipboard almost sliced the tops of my feet!! The mattress was well worn and creaking with every turn. Curtains stained and windows filthy. Worse still there was NO HOT WATER for a shower. Reason given was that too many guests were showering at the same time! !! On the positive side the staff were excellent. Very helpful by printing out details of attractions and taking the time to explain directions. Good location close to the centre. If this hotel prides itself on being a family run business I will stick to using the chain of hotels I normally use.
3 out of 5
by A verified traveler

Zum Schlafen in Ordnung

Posted Mar 16, 2015
Cons: Sauberkeit der Zimmer
Location: Glasgow Central
Die Lage des Hotels ist unschlagbar. Man stolpert quasi direkt in den Hauptbahnhof. Allerdings war unser Zimmer in keinem sonderlich sauberen Zustand. Die Einrichtung war teilweise stark abgenutzt oder beschädigt. Das Verhältnis von Preis/Leistung war mangelhaft. Für das gleiche Geld hätten wir sicher auch ein besseres Hotel finden können.
2 out of 5
by A verified traveler


Posted Mar 15, 2015
Pros: Ideally Located, nice relaxing bar / lounge area
Cons: Needs the beds, bathroom and overall updated
The reception and bar area were very nice, cosmopolitan feel, however the rooms are in need of an update and soon, the mattress was lumpy and very thin, there were botched area's around the bathroom with tile filler, the towel rail leaked all over the floor and the shower was no better, flooding the bathroom floor, along with a sink that if you switched the tap on just about a trickle you soaked yourself. The staff were friendly and as helpful as can be, but all rooms are of the same standard, which is very disappointing as it is very ideally located to the train station and easy to get in and out off......the rooms need sorting ASAP!!