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Reviews of Holiday Inn Glasgow Airport, an IHG Hotel

3 out of 5
Holiday Inn Glasgow Airport, an IHG Hotel
Glasgow Airport, Abbotsinch, Paisley, Scotland

Reviews

8.0

Very Good

Rating 10 - Excellent. 477 out of 1106 reviews" "
Rating 8 - Good. 305 out of 1106 reviews" "
Rating 6 - Okay. 158 out of 1106 reviews" "
Rating 4 - Poor. 86 out of 1106 reviews" "
Rating 2 - Terrible. 80 out of 1106 reviews" "

8.2/10

Cleanliness

8.4/10

Staff & service

7.6/10

Amenities

7.4/10

Property conditions & facilities

7.6/10

Eco-friendliness

Reviews

8/10 Good

maryann

Service and proximity to airport was wonderful
Stayed 1 night in Apr 2024
Response from Reception on Apr 15, 2024
Hi Maryann, thank you for your review of your recent stay with us. We are very lucky at the Holiday Inn to be so close to the airport as this makes us first choice for travellers, especially those with early flights. We hope to welcome you back soon! Kind Regards, Your Hospitality Service Expert

10/10 Excellent

Ronson

Liked: Cleanliness, staff & service, property conditions & facilities
Best place to stay when you have an early international flight and the M&S across the road in the airport makes it even better.
Stayed 1 night in Apr 2024
Response from Rec on Apr 16, 2024
Hi Ronson, Thank you so much for your review of our hotel. I am pleased to hear you enjoyed your stay with us. It's something our staff takes great pride in, so we value your feedback.Kind Regards, Your Hospitality Service Expert

6/10 Okay

joan

Liked: Cleanliness, staff & service
I was put in a room on the 5th floor. There was work going on with areas covered in plastic. When in the room 521 I found that the towel dryer was broken. the plastic cover for the electric was broke and on the wall plug it said "Damaged casing - 8/23". I did speak to a man at front desk who said "he though it had been sorted". But for that I had a quiet night.
Stayed 1 night in Apr 2024
Response from HSE on Apr 14, 2024
Het Joan, thank you very much for taking the time to review your recent stay with us. We are very sorry to hear of the maintenance issues you encountered during your stay with us. Please note that your concerns have been raised with our team to investigate further and would like to thank you for bringing this to our attention. We hope to welcome you back on your next trip through Glasgow Airport in hopes of making your stay a 5 next time! Kind Regards, Your Hospitality Service Expert

6/10 Okay

Gaynor

Liked: Staff & service, amenities
Disliked: Property conditions & facilities
Property is in need of refurbishment, bathroom terrible cracked tiles peeling paint and just generally looked tired Would not stay again
Stayed 1 night in Apr 2024
Response from Rec on Apr 9, 2024
Hi Gaynor, Thank you for taking the time to write a review of your most recent stay with us.I am sorry to learn that there are some areas of your stay that fell short of expectations, particularly with the condition of the room . As our guest, we want to ensure that every detail of your stay is always top-notch. I appreciate you taking the time to let us know about your experience.I hope that you will give us another try and provide you with an outstanding stay that you deserve!Kind Regards,Your Hospitality Service Expert

6/10 Okay

Kenneth

Traveled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
Noisy - we were given a room with an adjoining room door. The kid next door was pretty noisy and we could hear their TV until they settled down around 10:30pm. Bit annoying as we were getting up around 5:00am for our flight. Room was fine for 1 night.
Stayed 1 night in Apr 2024
Response from Rec on Apr 9, 2024
Hi Kenneth, Thank you for your stay and for taking the time to give us feedback. It's quite disappointing to know that we did not live up to your expectations because of the noise from other guests. The situations you have described are not what we expect from any of our properties, or the experience we want you to have. I hope we get the chance to serve you again and create a better experience for you in the future.Warm thoughts,Your Hospitality Service Expert

4/10 Poor

Jolani

Liked: Cleanliness
Disliked: Property conditions & facilities
The chair in my room was very old and the cover of it was all gone!
Stayed 4 nights in Apr 2024
Response from Rec on Apr 9, 2024
Hi Jolani, Thank you for your feedback on your recent stay with us! Kind Regards, Your Hospitality Service Expert

4/10 Poor

Susan

Disliked: Cleanliness, property conditions & facilities
The hotel is undergoing long overdue renovation. Would not have stayed, except it is literally right beside the airport. Hopefully, once the renos are done, it will be up to par
Stayed 1 night in Apr 2024
Response from Rec on Apr 8, 2024
Hi Susan, Thank you for your feedback on your recent stay with us at the Holiday Inn Glasgow Airport. I am sorry to learn that there are some areas of your stay that fell short of expectations.I hope that you will give us another try and provide you with an outstanding stay that you deserve!Kind Regards,Your Hospitality Service Expert

6/10 Okay

Bernadette, San Francisco

Disliked: Property conditions & facilities
Very convenient to the airport- walk across street. Property clean but dated and worn, carpets stained, sink stains. Clean sheets and towels. Just okay.
Stayed 1 night in Apr 2024
Response from Rec on Apr 8, 2024
Hi Bernadette, Thank you for your feedback on your recent stay with us at the Holiday Inn Glasgow Airport. I am sorry to learn that there are some areas of your stay that fell short of expectations.I hope that you will give us another try and provide you with an outstanding stay that you deserve!Kind Regards,Your Hospitality Service Expert

10/10 Excellent

DONALD

Business traveler, Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed in room 201. Was a bit drab shower water was like warm and was dripping all night Stayed in a different room week before and it was perfect
Stayed 1 night in Apr 2024
Response from Rec on Apr 8, 2024
Hi Donald, Thank you for your feedback on your recent stay with us at the Holiday Inn Glasgow Airport. Kind Regards, Your Hospitality Service Expert

8/10 Good

Mark

I didn’t care about the property it was in a good place, about a minute walk to the airport. The shower worked well the bed was comfortable.I got the requested wake-up call all good
Stayed 1 night in Apr 2024
Response from HSE on Apr 6, 2024
Hi Mark Many thanks for taking the time to provide us with feedback on your recent stay. We are pleased to hear that you felt comfortable and safe with our current operating procedures. We do hope we get to welcome you back again soon! Kind Regards, Your Hospitality Service Expert

8/10 Good

Iain

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Apr 2024
Response from HSE on Apr 6, 2024
Hi Iain Many thanks for taking the time to provide us with feedback on your recent stay. We are pleased to hear that you felt comfortable and safe with our current operating procedures. We do hope we get to welcome you back again soon! Kind Regards, Your Hospitality Service Expert

10/10 Excellent

DONALD

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Clean and convenient to airport Lovely restaurant
Stayed 1 night in Apr 2024
Response from HSE on Apr 4, 2024
Hi DonaldWe are very lucky at the Holiday Inn to be so close to the airport, this makes us first choice for travellers, especially those with early flights. I am happy to read that you enjoyed the food you had whilst you were dining with us, we have a varied menu which proves popular as there is something for everyone on it. From the pickiest eaters to the more adventurous diners, we have something that everyone will be excited to tuck in to. We hope to welcome you back soon! Kind Regards, Your Hospitality Service Expert

10/10 Excellent

Tracey

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
easy access to airport
Stayed 1 night in Apr 2024
Response from HSE on Apr 4, 2024
Hi Tracey We are very lucky at the Holiday Inn to be so close to the airport, this makes us first choice for travellers, especially those with early flights. We hope to welcome you back soon! Kind Regards, Your Hospitality Service Expert

10/10 Excellent

Mrs Isabella E

Liked: Property conditions & facilities
Stayed 1 night in Apr 2024
Response from Reception on Apr 5, 2024
Hi Mrs Isabella E, Thank you for rating and reviewing your recent stay with us! Kind Regards, Your Hospitality Service Expert

6/10 Okay

Shirley

Traveled with group
Liked: Amenities, property conditions & facilities
1.Dust on base of standard lamp in bedroom. 2. Tea and coffee tray in bedroom very low down I had to kneel on the floor and awkward to pour hot water. 3. Food area would do better with table numbers on them as staff were back and forward with orders and didn’t know where to go as a result food wasn’t that hot. Overall a pleasant stay just a few adjustments needed. On the positive the beds were absolutely fabulous very comfortable and spacious we were in a twin room, and all staff professional and courteous. I will book again for June 5th overnight stay.
Stayed 1 night in Mar 2024
Response from HSE on Apr 4, 2024
Hi ShirleyThank you for taking the time to leave feedback from your recent stay at the hotel.Please accept my apologies regarding some of the issues you experienced during your stay. I will ensure that your comments will not go missed and be passed on to the Management team so we can see what improvements need to be made in moving forward.We really hope that this does not deter you from returning in the future, however, if you would like to discuss anything in any further detail, please do not hesitate to contact us. Kind Regards, Your Hospitality Service Expert

8/10 Good

Nigel, Port Dover

Traveled with partner
Liked: Cleanliness, amenities, property conditions & facilities
Very close to the airport.
Stayed 1 night in Mar 2024
Response from Your Hospitality Service Expert on Apr 1, 2024
Hi Nigel, Thank you for your review of the Holiday Inn Glasgow Airport. We love to see that you have benefitted from the hotels close proximity to the main airport terminal. This makes us the ideal choice for those early morning flights. We hope to welcome you back in the near future. Kind Regards, Your Hospitality Service Expert

6/10 Okay

Steven

Traveled with partner
Liked: Cleanliness, staff & service
The room was very tired and dilapidated. A tear in divan, a hole in the carpet and the desk chair should have been thrown out a long time ago, it seriously wasn’t fit for purpose. Unfortunately we won’t be staying at the Holiday Inn by Glasgow airport again.
Stayed 1 night in Mar 2024
Response from Rec on Mar 31, 2024
Hi Steven, Thank you for taking the time to write a review of your most recent stay with us.I am sorry to learn that there are some areas of your stay that fell short of expectations, particularly within the bedroom . As our guest, we want to ensure that every detail of your stay is always top-notch. I appreciate you taking the time to let us know about your experience.I hope that you will give us another try and provide you with an outstanding stay that you deserve!Kind Regards,Your Hospitality Service Expert

10/10 Excellent

Stephanie

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
You can literally walk from the terminal to the hotel. If you are renting a car don’t bother to pick it up until the next morning because you can walk straight over to the rental agency from the hotel. So convienent
Stayed 1 night in Mar 2024
Response from Rec on Mar 31, 2024
Hi Stephanie, Thank you for taking the time to tell us about your experience at Holiday Inn Glasgow Airport.Please know that your feedback is extremely valuable to us. We use feedback, such as yours, to continuously make changes to our brand to improve the guest experience. We hope that you will give us the opportunity to serve you again in the future.Kind Regards, Your Hospitality Service Expert

10/10 Excellent

Alison

Stayed 1 night in Mar 2024
Response from HSE on Apr 18, 2024
Hi AlisonMany thanks for taking the time to provide us with feedback on your recent stay. We are pleased to hear that you felt comfortable and safe with our current operating procedures. We do hope we get to welcome you back again soon! Kind Regards, Your Hospitality Service Expert

6/10 Okay

Jason

Business traveler
Liked: Cleanliness
Disliked: Staff & service
Thermostat in room broken, informed staff, nothing done to rectify. Cold night in room, good thing there were 2 duvets!
Stayed 1 night in Mar 2024
Response from Reception on Mar 28, 2024
Hi Jason, Thank you for your review of your recent stay. I am sorry to see about the issues you faced, I have passed this on to our maintenance team to be looked into further and we hope this does not deter you from staying with us again. Kind Regards, Your Hospitality Service Expert

6/10 Okay

Elaine

Traveled with partner
Liked: Cleanliness, staff & service, amenities
We stay here every time we have an early flight. It has good food and bar, and public areas are well maintained. Staff are great. The rooms, however, are hit or miss. Some are refreshed and some are really showing age. We just stayed in a two single bed room. Clean, great beds, but the chair looked like it had been attacked by 20 cats. Good signage in the bathroom for safety and it had a bathmat. TV appeared not to work, but we did not call about it. The secret is to press the number 1. Tell everyone so its not a secret. I do wish they had some of the local beers.
Stayed 1 night in Mar 2024
Response from Reception on Mar 28, 2024
Hi Elaine, thank you for leaving a review of your recent stay with us. We are very lucky at the Holiday Inn to be so close to the airport as this makes us first choice with travellers who have early flights. I am also pleased to see your lovely comments regarding our bar, restaurant and staff. I am also pleased to let you know that we are currently undergoing phase 2 of renovations in the hotel which will see a number of our rooms updated and we hope to welcome you back soon to see the changes we have made. Kind Regards, Your Hospitality Service Expert

10/10 Excellent

Janie, Cottam

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Super clean rooms and bathroom. Quiet, convenient for the airport. Staff super friendly and helpful. Will use again.
Stayed 1 night in Mar 2024
Response from Reception on Mar 28, 2024
Hi Janie, thank you for taking the time to review your recent stay with us. I am pleased to see that you enjoyed your time with us and we hope to welcome you back soon for another 10/10 stay! Kind regards, Your Hospitality Service Expert

2/10 Terrible

Robert

Traveled with partner
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
I’m a 76 year old senior and accidentally put in the wrong month of our trip. March instead of August. I discovered it the following morning but when I discovered it I was told I couldn’t change the reservation nor cancel it. Holiday Inn immediately charged my credit card the full amount. That is quite a scam for a senior citizen. I used Expedia to save money but guess what. They did not even protect their customer, one who booked over $4000 in flights and hotel rooms. Won’t ever use Holiday inn, Expedia or their affiliates again. Never
Stayed 1 night in Mar 2024
Response from Reception on Mar 28, 2024
Hi Robert, I am sorry to see about the issues you have faced. I have passed this on to our management team to be looked into, however please do not hesitate to contact us if you would like to discuss anything further. Kind Regards, Your Hospitality Service Expert

8/10 Good

Shirley, Woodstock

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Appreciate the closeness to Glasgow airport STAFF is friendly and helpful. Good value for money
Stayed 1 night in Mar 2024
Response from Reception on Mar 28, 2024
Hi Shirley, thank you for your review of your recent stay with us. We are very lucky to be so close to the airport as this makes us first choice for travellers. We hope to welcome you back soon! Kind Regards, Your Hospitality Service Expert

10/10 Excellent

Janice

Stayed 1 night in Mar 2024
Response from HSE on Apr 14, 2024
Hey David, thank you very much for the 10! We do hope to welcome you back on your next trip through Glasgow Airport! Kind Regards, Your Hospitality Service Expert

6/10 Okay

Patricia

Liked: Staff & service
Disliked: Cleanliness
Stayed 1 night in Mar 2024
Response from HSE on Mar 21, 2024
Hey Patricia, thank you very much for taking the time to rate your recent stay with us. We do hope to welcome you back in hoped of turning your 3 into a 5 next time! Kind Regards, Your Hospitality Service Expert

10/10 Excellent

Tracey

Traveled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
A very comfortable stay with easy access to the airport.
Stayed 1 night in Mar 2024
Response from HSE on Mar 18, 2024
Hi Tracey Thank you for your review. We are very lucky at the Holiday Inn to be so close to the airport, this makes us first choice for travellers, especially those with early flights. We hope to welcome you back soon! Kind Regards, Your Hospitality Service Expert

10/10 Excellent

DAVID

Liked: Property conditions & facilities
Great property so close to airport entrance
Stayed 1 night in Mar 2024
Response from HSE on Mar 17, 2024
Hey David, thank you very much for the 5! We are delighted to hear that you found our unmatched location to be convenient to you during your travels. We do hope to welcome you back on your next trip through Glasgow Airport! Kind Regards, Your Hospitality Service Expert

4/10 Poor

JOHN

Traveled with partner
Disliked: Amenities, property conditions & facilities
Aircon in room 517 didn’t work so was a hot night.
Stayed 1 night in Mar 2024
Response from Hospitality Service Expert on Mar 15, 2024
Hi John, Thank you for taking the time to review the Holiday Inn Glasgow Airport. I am truly sorry to hear that you did not fully enjoy your recent stay with us due to the temperature of your room. I can confirm your comments have been passed onto our maintenance team to investigate as this is not the experience we want our guests to have. We do hope to welcome you back in the near future. Kind Regards, Your Hospitality Service Expert

10/10 Excellent

David

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Location
Stayed 1 night in Mar 2024
Response from HSE on Mar 15, 2024
Hi David We are very lucky at the Holiday Inn to be so close to the airport, this makes us first choice for travellers, especially those with early flights. We hope to welcome you back soon! Kind Regards, Your Hospitality Service Expert

10/10 Excellent

Morag

Liked: Cleanliness, amenities, property conditions & facilities
It was perfect in every way
Stayed 1 night in Mar 2024
Response from Rec on Mar 12, 2024
Hi Morag, Thank you for rating your recent stay with us and for awarding us full marks and letting us know you had a great stay and found our team to provide great service. We look forward to welcoming you back soon.Kind Regards, Reception

6/10 Okay

Jill

Business traveler
Liked: Cleanliness, staff & service
Room was a bit tired, no safety lock on door, sink very well worn, rather small bathroom.
Stayed 1 night in Mar 2024
Response from Rec on Mar 12, 2024
Hi Jill, Thank you for taking time to share your experience with us. I am sorry to hear that you did not fully enjoy your time in our hotel due to your room conditions.I look forward to hearing back from you very soon.Your Hospitality Service Expert

8/10 Good

Michael

Traveled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
Literally right across the road from the airport
Stayed 1 night in Mar 2024
Response from HSE on Mar 11, 2024
Hi MichaelMany thanks for taking the time to provide us with feedback on your recent stay. We are pleased to hear that you felt comfortable and safe with our current operating procedures. We do hope we get to welcome you back again soon! Kind Regards, Your Hospitality Service Expert

8/10 Good

Veronica

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The hotel was very clean and the majority of staff were friendly, professional and attentive. Unfortunately one member of staff was too busy looking at herself in the mirror and forgot to deliver drinks. I did not have breakfast as it didn’t start until 6am and I had to be in the airtpot by that time and there was no means to have a carry out breakfast.
Stayed 1 night in Mar 2024
Response from HSE on Mar 11, 2024
Hi VeronicaMany thanks for taking the time to provide us with feedback on your recent stay. We are pleased to hear that you felt comfortable and safe with our current operating procedures. I am very sorry to read about your experience during your stay with us, this is not something that we want any of our guests to experience. I have passed on your comments to the relevant manager who will investigate this and provide more training where necessary. We do hope we get to welcome you back again soon! Kind Regards, Your Hospitality Service Expert

10/10 Excellent

Janet

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The Holiday Inn is so convenient for the airport, it is literally next to it, just less than one minute's walk away, so easy!
Stayed 1 night in Mar 2024
Response from HSE on Mar 7, 2024
Hi JanetWe are very lucky at the Holiday Inn to be so close to the airport, this makes us first choice for travellers, especially those with early flights. We hope to welcome you back soon! Kind Regards, Your Hospitality Service Expert

10/10 Excellent

John

Traveled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Only a few steps away from the terminal which is why we choose the hotel. Staff were really helpful and the price was very reasonable.
Stayed 1 night in Mar 2024
Response from HSE on Mar 4, 2024
Hi John Thank you for your review. We are very lucky at the Holiday Inn to be so close to the airport, this makes us first choice for travellers, especially those with early flights. At the Holiday Inn we aim to make every guest feel welcome and special, I am glad to read that we achieved this during your stay with us. We hope to welcome you back soon! Kind Regards, Your Hospitality Service Expert

8/10 Good

Anna, Duxury

Liked: Cleanliness, staff & service
Disliked: Property conditions & facilities
Stayed 1 night in Feb 2024
Response from HSE on Mar 3, 2024
Hi AnnaMany thanks for taking the time to provide us with feedback on your recent stay. We are pleased to hear that you felt comfortable and safe with our current operating procedures. We do hope we get to welcome you back again soon! Kind Regards, Your Hospitality Service Expert

10/10 Excellent

Donald

Liked: Cleanliness, staff & service, property conditions & facilities
.
Stayed 1 night in Feb 2024
Response from HSE on Mar 3, 2024
Hi DonaldMany thanks for taking the time to provide us with feedback on your recent stay. We are pleased to hear that you felt comfortable and safe with our current operating procedures. We do hope we get to welcome you back again soon! Kind Regards, Your Hospitality Service Expert

10/10 Excellent

Jack

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Was good
Stayed 1 night in Feb 2024
Response from HSE on Feb 27, 2024
Hi Jack Many thanks for taking the time to provide us with feedback on your recent stay. We are pleased to hear that you felt comfortable and safe with our current operating procedures. We do hope we get to welcome you back again soon! Kind Regards, Your Hospitality Service Expert

10/10 Excellent

Annette

Liked: Cleanliness, staff & service, property conditions & facilities
Clean & comfortable at a reasonable price. Let me check in early which I really appreciated. Breakfast was lovely
Stayed 1 night in Feb 2024
Response from HSE on Feb 26, 2024
Hi Annette Thank you for your review. I am glad to read that you enjoyed your stay with us. I am glad to read that you enjoyed breakfast whilst you were staying with us, breakfast is very popular with a number of our guests as it allows them to be able to have a nice meal to start their day before or after a long day of travelling. Kind Regards, Your Hospitality Service Expert

4/10 Poor

Lynn

Liked: Staff & service
Stayed 1 night in Feb 2024
Response from HSE on Feb 24, 2024
Hi LynnWe are sorry to hear that you did not enjoy your stay with us and do appreciate your feedback as it allows us to investigate areas identified by our guests as not to standard and address where necessary.Kind Regards, Your Hospitality Service Expert

10/10 Excellent

Deborah Lyn

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Feb 2024
Response from HSE on Feb 21, 2024
Hi Deborah Lyn, Thank you very much for your review of your recent stay at our hotel. It is wonderful that you enjoyed your stay with us and we hope to see you again soon for another 5 out of 5 stay. Kind Regards, Your Hospitality Service Expert

10/10 Excellent

James

Stayed 1 night in Feb 2024
Response from Rec on Feb 20, 2024
Hi James, Thank you for rating your recent stay with us at the Holiday Inn Glasgow Airport. It's great to see the great 5/5 score you awarded us.Kind Regards, Your Hospitality Service

10/10 Excellent

Andrew

Liked: Cleanliness, staff & service, property conditions & facilities
Really clean & comfortable room, great food & good service - and 2 mins walk to airport terminal
Stayed 1 night in Feb 2024
Response from HSE on Feb 18, 2024
Hi AndrewMany thanks for taking the time to provide us with feedback on your recent stay. We are pleased to hear that you felt comfortable and safe with our current operating procedures. We do hope we get to welcome you back again soon!Kind Regards, Your Hospitality Service Expert

10/10 Excellent

Martin

Traveled with partner
Liked: Cleanliness, amenities
Great hotel always try here before heading away. This time not as good as other times room seems tired last time it was perfect.
Stayed 1 night in Feb 2024
Response from HSE on Feb 17, 2024
Hi Martin, Thank you for choosing Holiday Inn Glasgow Airport for your recent accommodation requirements.I was delighted to read positive aspects in your review. Thank you for taking the time to share these comments, we always appreciate guest feedback and take it very seriously indeed as it gives us the opportunity to see what we are doing great, but also highlights where we could possibly do better.We do hope to welcome you back on your next trip through Glasgow airport!Kind Regards, Your Hospitality Service Expert

10/10 Excellent

Lynn

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very convenient to the airport, clean, helpful staff, comfortable rooms
Stayed 1 night in Dec 2023
Response from HSE on Feb 17, 2024
Hi Lynn, thank you very much for taking the time to rate your recent stay with us. We are delighted to see you enjoyed you stay. We do hope to welcome you back for another 5 out of 5 stay soon! Kind Regards, Your Hospitality Service Expert

10/10 Excellent

Isobel

Liked: Cleanliness, staff & service, property conditions & facilities
Would have liked a biscuit in room with the tea facilities
Stayed 1 night in Feb 2024
Response from HSE on Feb 14, 2024
Hi IsobelMany thanks for taking the time to provide us with feedback on your recent stay. We are pleased to hear that you felt comfortable and safe with our current operating procedures. We do hope we get to welcome you back again soon!Kind Regards, Your Hospitality Service Expert

10/10 Excellent

ARNOT

Liked: Amenities
Just what we needed
Stayed 1 night in Feb 2024
Response from HSE on Feb 13, 2024
Hi ArnotMany thanks for taking the time to provide us with feedback on your recent stay. We are pleased to hear that you felt comfortable and safe with our current operating procedures. We do hope we get to welcome you back again soon! Kind Regards, Your Hospitality Service Expert

10/10 Excellent

Annie B.

Liked: Amenities
Clean rooms, close to airport and great friendly and helpful staff
Stayed 1 night in Feb 2024
Response from HSE on Feb 13, 2024
Hi Annie B.Many thanks for taking the time to provide us with feedback on your recent stay. We are pleased to hear that you felt comfortable and safe with our current operating procedures. We are very lucky at the Holiday Inn to be so close to the airport, this makes us first choice for travellers, especially those with early flights. At the Holiday Inn we aim to make every guest feel welcome and special, I am glad to read that we achieved this during your stay with us. We do hope we get to welcome you back again soon! Kind Regards, Your Hospitality Service Expert

4/10 Poor

Catherine

Business traveler
Liked: Staff & service, amenities
Disliked: Property conditions & facilities
Room badly needs renovating this is probably reflected in the cost of the room…I booked for convenience
Stayed 1 night in Feb 2024
Response from Rec on Feb 8, 2024
Hi Catherine, Thank you for taking the time to write a review of your most recent stay with us.I am sorry to learn that there are some areas of your stay that fell short of expectations, particularly with the condition of the room . As our guest, we want to ensure that every detail of your stay is always top-notch. I appreciate you taking the time to let us know about your experience.I hope that you will give us another try and provide you with an outstanding stay that you deserve!Kind Regards,Your Hospitality Service Expert