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Reviews of Lorne Hotel Glasgow

3 out of 5
Lorne Hotel Glasgow
Sauchiehall Street, 923, Glasgow, SCT

Reviews

7.8

Good

Rating 10 - Excellent. 292 out of 1000 reviews" "
Rating 8 - Good. 410 out of 1000 reviews" "
Rating 6 - Okay. 185 out of 1000 reviews" "
Rating 4 - Poor. 75 out of 1000 reviews" "
Rating 2 - Terrible. 38 out of 1000 reviews" "

8.2/10

Cleanliness

8.4/10

Staff & service

7.8/10

Amenities

7.6/10

Property conditions & facilities

2.0/10

Eco-friendliness

Reviews

2/10 Terrible

Gary

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Hotel closed down
The hotel has closed down and nobody bothered to contact us to let us know. Still waiting on a refund 😡
Stayed 1 night in Dec 2021

2/10 Terrible

Michaela

Disliked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Oct 2021

2/10 Terrible

emily

Traveled with group
Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in May 2021

8/10 Good

Catherine, Scottish Borders

Traveled with partner, Traveled with pets
Liked: Cleanliness, staff & service, property conditions & facilities
so grateful for a dog friendly hotel and the location was wonderful
Stayed 2 nights in Oct 2020

2/10 Terrible

Verified traveler

Traveled with group
Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Unsatisfied
We were unable to take the booking due to government guidelines. I am STILL awaiting a refund. If anybody reads this maybe somebody could help us.
Stayed 1 night in Oct 2020
Response from Fiona on Oct 28, 2020
Thank you for your message. I am sorry that Hotels.com have not refunded you as yet. As the hotel did not take the payment from Hotels.com, they should have refunded you by now. Please contact them direct.

10/10 Excellent

James

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Comfortable stay in unprecedented times
Friendly Receptionist and made us very welcome during unprecedented quiet times, due to pandemic. Restaurant food and service was excellent as usual. Clean, comfortable room. Unfortunately buffet breakfast not being served due to COVID restrictions.
Stayed 2 nights in Aug 2020

10/10 Excellent

Z R

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Jul 2020

6/10 Okay

Verified traveler

Liked: Staff & service, room comfort
Budget room, but you get what you pay for.
Check in was great, had asked for room away from lifts which i got but not on a high floor, room was ok for price, needed a bit TLC, strange stain on carpet, broken window, curtains difficult to close and walls needing touched up, tea and coffee facilities good, bed was comfortable, only moan was there was some sort of extraction system close by our room which was off when we went to sleep, but came on early in the morning so had a very broken sleep, couldn't sleep with air con on as noisy but overall not bad for the price, would stay again and hopefully not get same room. Hotel perfectly placed for our event at secc, can park for free after 6pm and over weekend, lots of great restaurants and bars in area, so there was more positives than negatives, staff that i interacted with were lovely, cocktail bar and restaurant looked busy and good, very close to a 24 hr McDonald's and a Tesco Express also!!
Broken Window
Fan that made a lot of noise
Decent Bathroom
Strange stain in entryway
Stayed 1 night in Mar 2020

8/10 Good

April

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Amazing
Stayed 1 night in Mar 2020

10/10 Excellent

Linsey

Traveled with group, Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Excellent
Stay was amazing loved every minute of it and the staff were excellent would recommend o close to the secc and all shops
Stayed 1 night in Mar 2020

8/10 Good

Jane

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stay
Had a comfortable stay & great meal in the Bukhara restaurant
Stayed 1 night in Mar 2020

6/10 Okay

Matthew

Liked: Room comfort
Disliked: Cleanliness, property conditions & facilities
Stayed 2 nights in Mar 2020

4/10 Poor

Miss K

Traveled with group
Disliked: Cleanliness, property conditions & facilities, room comfort
Communal areas nice but room very poor.
Booked a twin room (326). On entering the room the two single beds were pushed together and beside cabinets on either side so couldn't seperate them. The wallpaper above the wall was peeled away from the wall. The curtains didn't close properly and there was black dirt/mould all around the frame. There was also a big stain on ceiling where there has been a leak before. Lucky it was a good friend I was sharing with as a large frosted glass panel covered bathroom which was next to beds so could see the person in the shower. Overall it was a disappointing stay. The photographs on the website did not reflect the room we stayed in.
Stayed 1 night in Mar 2020

10/10 Excellent

Sarah

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Lovely Hotel
Really enjoyed our stay, staff were very friendly, room was nice and clean and the bathroom was beautiful! Beds were comfy, so much so that we didn't want to get out of bed. Outside noise was quiet so we got a decent sleep. Honestly can't fault this hotel, will definitely be recommending to family and friends and will be back myself in the future.
Stayed 1 night in Mar 2020
Response from ss on Mar 7, 2020
Dear Sarah Thank you very much for your kind review. Best Stephen

8/10 Good

John

Liked: Cleanliness, staff & service, room comfort
Stayed 1 night in Mar 2020

8/10 Good

Joe

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Feb 2020
Response from DM on Feb 28, 2020
Dear Joe, Thank you for your feedback. We really appreciate it. Kindest regards The Lorne Glasgow

10/10 Excellent

Henrietta

Traveled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Very good accommodation at a reasonable price.
An overnight stay perfect for us 4ladies,going to SSEC to see Ball and Boe in concert. The Indian restaurant was very good and bar prices very reasonable.We would return again .
Stayed 1 night in Feb 2020
Response from DM on Feb 24, 2020
Dear Henrietta, Thank you for your lovely feedback. We really appreciate it and hope to welcome you back again soon. Kindest regards The Lorne Glasgow

10/10 Excellent

David

Traveled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Top hotel and value for money
This hotel is conveniently situated for the SEC, only 10 minutes walk away. It is appointed to a high standard with friendly staff and is excellent value for money.
Stayed 1 night in Feb 2020
Response from Stephen on Feb 23, 2020
David Thank you very much for your review. Best Wishes Stephen Shearer Deputy GM

10/10 Excellent

Lorraine

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Feb 2020
Response from DM on Feb 19, 2020
Hello Lorraine, Thank you for your feedback. We're delighted you scored your stay so highly and look forward to welcoming you back again soon. Kindest regards The Lorne Glasgow

8/10 Good

Verified traveler

Liked: Staff & service
Amazing location, great service, room a bit tired round edges, huge bed which was awesome but one side of mattress extremely soft. Bathroom great, with huge shower, some elements of cleaning that could be improved, wouldn’t stop me staying here again
Stayed 1 night in Feb 2020
Response from DM on Feb 19, 2020
Dear guest, Thank you so much for your feedback. We're delighted to hear you would be back and certainly take on board your comments which will be shared with the team. Kindest regards The Lorne Glasgow.

10/10 Excellent

Jack

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Feb 2020
Response from DM on Feb 19, 2020
Hello Jack, Thank you for your feedback. We're delighted you scored your stay so highly and look forward to welcoming you back again soon. Kindest regards The Lorne Glasgow

10/10 Excellent

Steve

Business traveler
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Would recommend
Stayed 1 night in Feb 2020
Response from DM on Feb 10, 2020
Dear Steve, Thank you for your feedback. We really appreciate it. Kindest regards The Lorne Glasgow

8/10 Good

John

Traveled with group
Liked: Staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Jan 2020
Response from DM on Jan 14, 2020
Dear John, Thank you for your feedback. We really appreciate it. Kindest regards The Lorne Glasgow

8/10 Good

Verified traveler

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Dec 2019
Response from DM on Jan 14, 2020
Dear guest, Thank you for your feedback. We really appreciate it. Kindest regards The Lorne Glasgow

8/10 Good

Graham

Business traveler
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great value in excellent location.
Last minute stop , excellent value hotel with good restaurant and great location. Front desk girl was a credit to the hotel. First class service. Thank you
Stayed 1 night in Jan 2020
Response from DM on Jan 4, 2020
Dear Graham, Thank you so much for your kind feedback. We're delighted to receive your comments about Laura, and have made sure to share this with her. We look forward to welcoming you back again soon. Kindest regards The Lorne Glasgow

10/10 Excellent

Anne

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Peaceful & Relaxing stay
Lloyd on reception couldn't do enough for you, well done!!
Stayed 1 night in Dec 2019
Response from DM on Jan 4, 2020
Dear Anne, Thank you so much for your kind feedback. We're delighted that Lloyd took such good care of you during your stay. We hope to welcome you back again soon. Kindest regards The Lorne Glasgow

8/10 Good

Verified traveler

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Room was spacious and in good condition. Hotel located well for pubs restaurants and transport into the City centre.
Stayed 1 night in Dec 2019
Response from DM on Jan 4, 2020
Dear guest, Thank you for your feedback. We really appreciate it. Kindest regards The Lorne Glasgow

6/10 Okay

JC

Traveled with family
Good value
£40 for a twin room is hard to beat. The beds and bathroom were clean. The rest of the hotel is tatty and needs a few quid spent on it but you get what you pay for!
Stayed 1 night in Dec 2019
Response from DM on Dec 30, 2019
Thanks for sharing your opinion. We appreciate it! Kindest regards The Lorne Glasgow

10/10 Excellent

Verified traveler

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The reception staff were very friendly and very helpful... clean rooms great shower 🚿 definitely I will be back... Roxanna
Stayed 5 nights in Dec 2019
Response from DM on Dec 30, 2019
Dear Roxanna, Thank you so much for your feedback. We really do appreciate it. Kindest regards The Lorne Glasgow

10/10 Excellent

Wendy

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Dec 2019
Response from DM on Dec 27, 2019
Dear Wendy, Thank you for your feedback. We really appreciate it and hope to welcome you back again soon. Kindest regards The Lorne Glasgow

10/10 Excellent

Steve

Business traveler
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great upgraded room
Have stayed here many timesover the past 2years, This was the best room I ever had . Large ,recently upgraded .
Stayed 1 night in Dec 2019
Response from DM on Dec 19, 2019
Dear Steve, Thank you for your feedback. We really appreciate it. Kindest regards The Lorne Glasgow

2/10 Terrible

Verified traveler

Traveled with group
Liked: Staff & service
Disliked: Amenities, property conditions & facilities
I LIKED THE STAFF AND CHRISTMAS TREE ALSO RECEPTION AREA. I DID NOT LIKE THE ROOM. I HAD SCRATCHES ALL OVER WALLS, CURTAINS WOULD NOT CLOSE DUE TO NOT BEING FITTED PROPERLY. IT WAS LIKE A BUDGET ROOM. THE SMELL OF DAMPNESS OUTSIDE ROOM WAS APPALLING AS WAS THE ACCESS ITSELF DUE TO LOCATION WITH HEAVY LUGGAGE. I AM BOOKED TO GO AGAIN FOR 2 NIGHT STAY AND WOULD PREFER REFUND.
Stayed 1 night in Dec 2019
Response from DM on Dec 16, 2019
Dear guest, Thank you for your feedback. We would of course like to learn more about your experience and whom you raised these issues to during your stay, however you have chosen to review anonymously. Should you wish to discuss your stay with us, please do reach out to us at the hotel. Kind regards Roger - Duty Manager

10/10 Excellent

Donna

Stayed 1 night in Dec 2019

10/10 Excellent

john

Stayed 1 night in Dec 2019

8/10 Good

Martin

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Dec 2019
Response from DM on Dec 12, 2019
Dear Martin, Thank you for your feedback. We really appreciate it. Kindest regards The Lorne Glasgow

8/10 Good

Mary Ann

Liked: Cleanliness, staff & service
Stayed 1 night in Dec 2019
Response from DM on Dec 10, 2019
Dear Mary Ann Thank you for your feedback. We really appreciate it. Kindest regards The Lorne Glasgow

10/10 Excellent

Verified traveler

Stayed 1 night in Dec 2019
Response from DM on Dec 10, 2019
Dear guest, Thank you for your feedback. We really appreciate it. Kindest regards The Lorne Glasgow

10/10 Excellent

Daniel

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Dec 2019
Response from DM on Dec 9, 2019
Dear Daniel, Thank you so much for your feedback. We really appreciate it. Kindest regards The Lorne Glasgow

10/10 Excellent

Verified traveler

Liked: Cleanliness, staff & service
Close to West end and travel access to city centre fab
Stayed 2 nights in Nov 2019
Response from DM on Dec 9, 2019
Dear guest, Thank you for your feedback. We really appreciate it. Kindest regards The Lorne Glasgow

2/10 Terrible

Samantha

Disliked: Cleanliness, property conditions & facilities
Stayed 2 nights in Dec 2019
Response from DM on Dec 9, 2019
Dear Samantha, Thank you for your feedback. Kindest regards The Lorne Glasgow

6/10 Okay

rodesendo

Business traveler
Disliked: Staff & service, property conditions & facilities, room comfort
ok but needs improvement
I thought I've booked a double room base on the photo but I was put in a single room, the window is broken so can't open it when room temperature is too hot and toilet set is broken so I spoke to the manager and I was put to room 325 on my 3rd day.i couldn't sleep all night. the noise of the heater is too loud , I tried to speak to the reception but nothing was done. Bed are too uncomfortable:(
Stayed 5 nights in Nov 2019
Response from DM on Dec 10, 2019
Dear guest, We're sorry to hear you were confused by your room type booking. We have checked with Hotels.com today to ensure our Single Rooms are clearly marked, which they seem to be. We apologise for the inconvenience of the maintenance issues you encountered in your first room. Unfortunately, we don't seem to have a note of any issues with the second room, however we are aware that you were unhappy with the room due to it being a single. Kindest regards The Lorne Glasgow

8/10 Good

Verified traveler

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Nice for a short stay. Reasonable price, rooms spacious and close to restaurants/shops. Didn't eat at hotel but there was facilities too and a late night bar
Stayed 2 nights in Dec 2019
Response from DM on Dec 9, 2019
Dear guest, Thank you for your feedback. We really appreciate it. Kindest regards The Lorne Glasgow

6/10 Okay

Martin

Liked: Cleanliness, room comfort
Stayed 2 nights in Nov 2019
Response from DM on Dec 9, 2019
Dear Martin, Thank you for your feedback. Kindest regards The Lorne Glasgow

2/10 Terrible

Verified traveler

Stayed 1 night in Nov 2019
Response from DM on Dec 9, 2019
Dear guest, Thank you for your feedback. Kindest regards The Lorne Glasgow

10/10 Excellent

Andrew

Business traveler
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Nov 2019
Response from DM on Dec 9, 2019
Dear Andrew, Thank you for your feedback. We really appreciate it. Kindest regards The Lorne Glasgow

10/10 Excellent

Verified traveler

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great hotel from staff at check in, the breakfast, location to comfort of the room and bed
Stayed 1 night in Nov 2019
Response from DM on Dec 9, 2019
Dear guest, Thank you for your review. We really appreciate it. Kindest regards The Lorne Glasgow

10/10 Excellent

Alan

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Checked In and after Going to our room there was a bit of a damp smell in the room my partner is asthmatic so we asked to change rooms, we received a free upgrade to a fantastic room with a view into the city, hotel staff were very friendly and couldn’t have been more helpful, The hotel itself is only a 5 mins stroll to the hydro and would definitely stay here again.
Stayed 1 night in Nov 2019
Response from DM on Nov 25, 2019
Dear Alan, Thank you for taking the time to leave some feedback. We're glad to have been able to solve your issue quickly to your satisfaction and hope to welcome you back again soon. Kindest regards The Lorne Glasgow

8/10 Good

Michael

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Not the end of the world!
I couldn't get any hot water from the sink tap to have a shave and the shower proved difficult when trying to get a reasonable temperature for a shower! Neither was the end of the world though!
Stayed 1 night in Nov 2019
Response from DM on Nov 25, 2019
Dear Michael, Thank you for your feedback. We're sorry about the water issues with your room, which have now been resolved. We're glad this didn't dampen your overall stay with us though and look forward to welcoming you back again soon. Kindest regards The Lorne Glasgow

4/10 Poor

John

Stayed 1 night in Nov 2019

8/10 Good

Robert

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Nov 2019
Response from DM on Nov 25, 2019
Dear Robert, Thank you for your feedback. We really appreciate it. Kindest regards The Lorne Glasgow